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One of six business intelligence solutions from
                         TCELab helping companies measure, improve and
                         valuate the health of the customer relationship
                         leading to exponential revenue growth.
                         CRDc (Customer Relationship Diagnostic) is a
                         bi/annual customer loyalty research survey that
                         diagnoses 5 key performance indicators. Used by
                         Voice-of-Customer (VOC) professionals in Fortune
                         5000 firms to integrate into C-Suite dashboards.


1 RAPid
  Customer
  Loyalty
               6.1
  Score

2 Potential impact
  of loyalty on
  Revenue Growth
     Estimated ROI of expenditure = 47%      4 Key Driver Chart
    Net Revenue Growth = $214,000.00

3 Verbatim Analysis and
  Key comments organized
  into a word cloud




                                5 Competitor
                                   Benchmarking:
                                  (C-PeRk)       percentile
                                                             54%
                               www.tcelab.com
                             www.businessoverbroadway.com
                                 www.stephdokin.com
                               Boston, Seattle and Calgary
                                    +1.855.604.5678          Stephdokin
                                  info@tcelab.com            STRATEGIC EXECUTIVE CONSULTING

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Tce lab crdc half page handout summer 2012

  • 1. One of six business intelligence solutions from TCELab helping companies measure, improve and valuate the health of the customer relationship leading to exponential revenue growth. CRDc (Customer Relationship Diagnostic) is a bi/annual customer loyalty research survey that diagnoses 5 key performance indicators. Used by Voice-of-Customer (VOC) professionals in Fortune 5000 firms to integrate into C-Suite dashboards. 1 RAPid Customer Loyalty 6.1 Score 2 Potential impact of loyalty on Revenue Growth Estimated ROI of expenditure = 47% 4 Key Driver Chart Net Revenue Growth = $214,000.00 3 Verbatim Analysis and Key comments organized into a word cloud 5 Competitor Benchmarking: (C-PeRk) percentile 54% www.tcelab.com www.businessoverbroadway.com www.stephdokin.com Boston, Seattle and Calgary +1.855.604.5678 Stephdokin info@tcelab.com STRATEGIC EXECUTIVE CONSULTING