DP World has expanded into Spain by acquiring a 60% stake in Tarragona Container Port Terminal. Tarragona is well positioned to serve northern and central Spain and increase trade between Spain and the Middle East. Construction has also begun on a new DP World terminal in Callao, Peru where DP World will invest over $300 million for the first phase and operate the terminal under a 30-year concession. Additionally, P&O Maritime Services has launched operations in the UAE to support DP World's operations in the region and at Jebel Ali, bringing efficiency and service level gains.

1. DP World Internal Communications
Issue 9 | July 2008
Pioneering security – FRONT PAGE
Pioneering Security - DP World leads
the way
DP World leads the way PAGE TWO
CEO’s Message
DP World holds AGM for 2007
becomes the only global marine terminal
operator to achieve ISO 28000 and C-TPAT
certification simultaneously. PAGE THREE
“C-TPAT membership includes all DP THE NEWS CHANNEL
World terminals and will also include new DP World expands into Spain
or future DP World terminals where DP P&O Maritime Services launches
World corporate security standards are operations in UAE
implemented.” New identity at Southampton
Certification was achieved after US PAGE FOUR
Customs selected three of our terminals in
Asia for a rigorous validation process – at THE NEWS CHANNEL
Nhava Sheva, India; Surabaya, Indonesia Construction begins on Callao terminal
and Manila, Philippines. in Peru
100% ownership of DP World Chennai
“All three terminals put in extraordinary First step taken to establish new port
efforts to meet the high validation in the Red Sea
standards required in the time available,”
David said. “It’s a very positive reflection PAGE FIVE
on the professionalism, competence and
co-operation of our business units and their The Heritage Collection
management teams.”
PAGE SIX
Commending the efforts of the
David Fairnie (right) receiving the certificate from Mario Mancuso (centre), Under Secretary of Commerce for Industry and Security. terminals DP World’s Senior Vice President SAFETY AND ENVIRONMENT MATTERS
Also seen in the picture is Paul Sutphin (left), Consul General of the Consulate General of the United States of America. Global Operations and Engineering, Arif Al A message from Global Safety and
Dehail said, “I would like to congratulate Environment
D
P World’s strong focus on security CEO Mohammed Sharaf said, “Achieving all involved in achieving this valuable More focus on the environment
has been endorsed by the US C-TPAT certification marks our commitment certification and encourage sustained A pro-active approach to safe driving
Government in recognition that and contribution to securing the global efforts to ensure DP World continues to
is a world first for an international supply chain and ensuring continued free be innovative and forward thinking in all PAGE SEVEN
port operator and a significant flow of international trade.” areas of maritime operations.”
advantage for our customers. SAFETY AND ENVIRONMENT MATTERS
Commenting on the certification, David World Environment Day
DP World is now certified as a member Fairnie, Director of Security for DP World, No to Nicotine
of the important US Customs and Border said certification was primarily based on DP “Achieving C-TPAT
Patrol’s Customs-Trade Partnership against World’s commitment to ISO 28000 standards, PAGE EIGHT
Terrorism (C-TPAT) initiative. This US an independently audited, international
certification
Government-to-Industry joint effort aims security management system for securing marks our commitment and AROUND DP WORLD
to improve supply chain security and at the the global supply chain. DP World was also Everyone is in ‘Customer Service’
same time speed up processing of shipments the first global maritime terminal operator contribution to securing the DP World’s largest investment in the UK
between those involved in the initiative. to achieve ISO 28000 certification and now global supply chain and takes off
ensuring continued free PAGE NINE
ISO 28000: 2007 and 2008 C-TPAT flow of international trade”
AROUND DP WORLD
Longest vessel visits DP World Jebel Ali
Terminals certified: • The process undertaken to allow Alert and responsive seamanship
• Head office, Jebel Ali, Pusan, us to achieve C-TPAT membership DP World is further involved in the US The new internal communications brand
Antwerp, Le Havre, Djibouti, validates all our terminals. Government’s Container Security Initiative
Vancouver, Caucedo, Tilbury and • Membership is based on DP World’s (CSI), which sees US customs officers PAGE TEN
Southampton commitment to monitoring our based in 14 DP World terminals to inspect
International Ship and Port Facility containers bound for the US. In addition, IN FOCUS
Terminals currently in the process of Security code (ISPS) compliance, and DP World is taking the lead in the The Finance Department
implementing: the ongoing roll out of ISO 28000 most recent public/private initiative to
• All five terminals in Australia and security certification. develop and adopt container scanning and PAGE ELEVEN
New Zealand Region • Going forward, a C-TPAT team will tracking technology, participating in the
• Three terminals in Subcontinent undertake sample validation of our Secure Freight Initiative (SFI) pilot with the COMMUNITY CONNEXIONS
Region terminals from time to time as part US Government. DP World’s terminal in DP World’s UAE region marks
• DP World Dakar of ongoing membership Southampton, UK, and in Karachi, Pakistan International Thalassemia Day
• DP World Constanta are two of the three pilot locations One Baht for every TEU moved
currently rolling out scanning for nuclear DP World attends to children in need
and radioactive materials. Children with special needs get vaulable
support
DP World The Heritage New internal PAGE TWELVE
expands Collection communications Editor’s comments
My DP World: Khalid Salim Al Alawi
into Spain brand Latest awards
Senior Management role changes
Page 3 Page 5 Page 9

2. 2 CEO’s MESSAGE
CEO’s message
A major factor in the success of our
company is communication – internally
within regions, across regions and
between functions, and externally with
our customers and business partners
W
e enter the third quarter of the with communication as a “nice to have”
year as financial and economic if we have the time. However, this loses
commentators around the world sight of the big picture. We need to
debate recession – is the world in one, communicate more not less – and we
is it just the US, how long will it last, need to make time to do so. If everyone
how deep will it go? Our response to the is clear about both their individual
obviously uncertain business environment objectives and the wider objectives of the
must be to concentrate on doing what company, then it becomes easy to pull
we do best – providing efficient, quality together and achieve those objectives
services that add value to customers and as a team. And the more we talk with
sustain profitability for the company. customers, the more able we are to
respond to them and continue to provide
A major factor in the success of our excellent service.
company is communication – internally
within regions, across regions and We have already achieved outstanding
between functions, and externally with results for 2007. To build on that success,
our customers and business partners. It we need to keep the channels of Two-way communication externally With the world going through a
allows best practise to be shared, fosters communication open – both listening and is also vital. We need to actively engage period of consolidation and markets
a common approach to customers and talking. By doing so inside the company, with our customers, not only to hear shifting in unpredictable ways, effective
business partners, ensures a common we learn from each other and stimulate any concerns they may have, but also communication will help us sustain
vision of our strategic direction and, ideas that will benefit both the company to better understand their plans for the profitability and continue to grow.
importantly, it helps us understand our and customers. Managers should be future.
customers’ needs. talking with their teams regularly,
explaining our strategy and direction and Good communication also opens the Mohammed Sharaf
It is tempting in a climate like this to thinking together about new innovations door to exploring new opportunities
raise the drawbridge and concentrate on and potential new opportunities for with potential business partners, which Editors note: See also news on internal
our own particular area of the business, growth. contributes to our expansion. communications branding, Page 9
DP World holds AGM for 2007
D
P World held its first Annual General impacted as are other global companies that our 2007 financial results, reporting an the growth of container cargo in the faster
Meeting (AGM) in Dubai on 29th May outstanding profit growth of 52%, which is growing economies of the emerging markets.
this year. The AGM reviewed the way ahead of market expectations, shows
company’s performance for the full year “Actively managing our that we are a strong business.” “Going forward, actively managing our
2007 – its first as a publicly listed company. portfolio of businesses portfolio of businesses and services will
Explaining the results and future priorities, continue to be crucial to our efforts to grow
Chairman of DP World Sultan Ahmed and products will continue CEO Mohammed Sharaf added, “As reported profitably,” he affirmed.
Bin Sulayem emphasised the strength of to be a crucial part of our in April, 2007 was a year of a great many
the company saying, “Our share price achievements for DP World. These excellent The Annual General Meeting approved
performance has been disappointing;
efforts to grow profitably” results were driven by DP World’s well the proposal by the Board of Directors
global financial markets have been very positioned global portfolio which benefits from for a dividend of 1.33 cents per share. Ten
volatile and as a global company, we are when markets fall. However, we believe the strong Asia to European trade routes and resolutions put to the AGM were passed.
The first Annual General Meeting in Dubai
Connexions Issue 9 | July 2008

3. THE NEWS CHANNEL 3
DP World
expands into Spain
L
ying on the western border of addition to DP World’s global portfolio
Europe, Spain becomes the 24th with considerable growth potential. We
country and 44th marine terminal are looking forward to building a closer
in DP World’s global portfolio. relationship with Spain to serve customers
across the region as well as increasing
the trade between the Middle East and
“Operating the port in southern Europe.”
Tarragona will allow Tarragona Port, which handles 100%
origin and destination cargo, is located on
us to provide further, the Mediterranean coast near Barcelona,
serving northern and central Spain and
quality services for has great capability for increasing trade
between the two regions.
our customers in the
CEO Mohammed Sharaf said,
Mediterranean” “Tarragona is very well-placed to service a FAST FACTS
large market; the city has recently attracted
investment from major multi-national
DP World recently acquired a 60 distributors, attracted by its established • Very good maritime access and deep water facility for main line calls
per cent stake in Contarsa Sociedad de infrastructure links. Operating the port in • Direct road and rail access to Barcelona and Madrid, with rail access on-terminal
Estiba SA, the exclusive concessionaire Tarragona will allow us to provide further, • Less congestion than city centre ports such as Barcelona or Valencia - resulting in a
for Tarragona Container Port Terminal quality services for our customers in the cost competitive alternative
in Spain.Commenting on the acquisition, Mediterranean and create an efficient, • Major multi-national distribution centres located nearby (e.g. Ikea’s Iberian
DP World’s Chairman Sultan Ahmed Bin modern gateway for this rapidly growing distribution hub)
Sulayem said, “Tarragona is an exciting region.”
P&O Maritime New identity at
Services launches
operations in UAE Southampton
DP World and P&O Maritime Services, partnering to build on improved efficiency and service levels
I
n a promising new expansion, DP Andrew King, Managing Director
World subsidiary P&O Maritime Services of P&OMS, said, “We are delighted to
(P&OMS) has moved into the Middle have the opportunity to support DP
East, supporting DP World’s flagship World and its customers in the UAE. This
Jebel Ali terminal and the UAE region. partnership is in line with our on-going
strategy of pursuing profitable expansion
opportunities in high growth markets.
“We are pleased to be As DP World expands at Jebel Ali and
throughout the Middle East region, we
able to use P&OMS’ expect to grow with it.”
global experience to the Mohammed Al Muallem, Senior Vice
benefit of our customers
President and Managing Director for
DP World’s UAE region said, “We are
The branding will be rolled out
and our business” pleased to be able to use P&OMS’ global
experience to the benefit of our customers
progressively across the whole terminal.
and our business. With the rapid expansion
S
at Jebel Ali, P&OMS will play a vital part outhampton Container Terminals a worldwide group of marine container
Australia-based P&OMS is a specialist in the support we provide our customers, Ltd. takes on its new identity as DP terminals with a wealth of operational
vessel fleet manager, owner and operator, bringing significant efficiency and service World Southampton. The branding expertise, industry knowledge and
working in markets from Ireland to the level gains to our operations.” (pictured above) will be rolled out relationships”.
Southern Ocean. In Dubai, P&OMS will progressively across the whole terminal.
manage more than 20 vessels including P&OMS will build on the existing DP Two new super post-panamax cranes,
tug boats, pilot boats and line boats, World maritime operations, ensuring Managing Director, Campbell Mason which are currently under construction
as well as other maritime operations in the maintenance and evolution of safety said, “We are confident that in adopting on the terminal, will be among the first
the UAE region, both in-harbour and standards, staff training and improved this strong global brand, there will be pieces of equipment to be branded with
offshore. utilisation of marine assets. a clear association that we are part of the new logo.
Connexions Issue 9 | July 2008

4. 4 THE NEWS CHANNEL
Construction begins on
Callao terminal in Peru
The development will also see improvements to port related infrastructure including land
access, widening of the port’s sea entrance, navigation aids, security and protection systems.
T
he Chairman of DP World, Sultan Ahmed 30-year concession to build and operate the
Bin Sulayem, and the President of new terminal. The first phase of the project
Peru, Alan Garcia, marked the official will see over US$300 million invested in
launch of the construction of the new DP two berths comprising 650 metres of quay
World Callao terminal this spring with an line and 21.5 hectares of yard, capable of
on-site foundation stone laying ceremony. handling 8000 TEU capacity vessels. It is
expected the first phase will be operational
in the second quarter of 2010. Further
“We are pleased to be able development will be phased in in-line with
to share our expertise and demand, with total capacity projected to
reach around 1.3 million TEU.
look forward to investing
over the long term in At the ceremony in Callao, Mr Bin
Sulayem said, “This is a significant milestone
Callao and in Peru.” for this important project. We look forward
to its completion and contributing to the
The early morning event, covered live growth of this facility and Peru as both a key
by local TV, underlined the partnership and transshipment hub and gateway port for the
commitment of DP World in the construction of west coast of South America. We are pleased
infrastructure in this rapidly growing economy. to be able to share our expertise and look
forward to investing over the long term in
Peru’s Minister of Transport Verónica Callao and in Peru.”
Zavala and senior DP World officials also
attended the ceremony at the site of the The development will also see
new terminal in the Muelle Sur area of Callao improvements to port related infrastructure
Port, near the country’s capital, Lima. including land access, widening of the port’s President Alan Garcia and Mr. Sultan Ahmed Bin Sulayem beside the commemorative plate. Also attending are Mr. Anil Wats
sea entrance, navigation aids, security and Chief Operating Officer, DP World; Mr. Maciek Kwiatkowski, General Manager DP World Callao and Mr. Klaus Burger of
In June 2006, DP World was awarded a protection systems. Unimar Group of Companies
First step taken to establish
new port in the Red Sea
DP World Chennai by night
100% ownership of Delegates at the signing ceremony
DP World Chennai I n a significant first step, DP World
and Emaar, The Economic City (Emaar.
E.C), have signed a Memorandum
of Understanding (MoU) with regards
The MoU allows the partners to work
together to further explore details of the
proposed port development.
D
P World has moved to 100% CEO of DP World Chennai Ennarasu to developing and operating the The KAEC port aims to leverage its
ownership of DP World Chennai Karunesan said, “The move to 100% port of King Abdullah Economic strategic location on one of the most
in Southern India, buying City (KAEC) in Saudi Arabia. important sea routes between the East
out its partners in the facility. and West, and will be integrated with the
“The company remains The port will be one of the key Industrial Zone and logistics hub to provide
Chennai Container Terminal Pvt. Ltd- committed to realising components of the 168 million square seamless logistics operation within KAEC
Chettinad Logistics had a 20% stake and metre KAEC development, being built that will further promote regional trade.
Jakari Group 5%. the objective of under the auspices of the Saudi Arabian
DP World Senior Vice President and
expansion of the General Investment Authority (SAGIA).
Emaar E.C. is a subsidiary of Dubai-based
Sultan Ahmed Bin Sulayem, Chairman
of Dubai World and DP World said, “We
Managing Director of the Subcontinent region terminal in the property development company, Emaar. are pleased to be involved in this exciting
Ganesh Raj said, “We value the long relationship project and welcome the opportunity to
with both partners and the company remains
near future.” A multipurpose cargo terminal is bring our expertise in developing and
committed to realising the objective of scheduled to be operational by the end operating ports globally to this pioneering
expanding the terminal in the near future.” ownership reflects DP World’s great of 2010 and a 1.6 million TEU container development. We look forward to working
commitment and belief in the terminal’s terminal by mid-2011. Eventually, the port with Emaar E.C and SAGIA to explore the
DP World’s focus on developing its future and in its employees. We are proud is expected to have capacity to handle next steps in creating a KAEC port of the
terminal business in Chennai is in response to to be part of DP World’s global network of around 20 million TEU, making it one of the highest international standards, connected
the strong growth trend in South Indian trade. container terminals.” top 10 ports in the world. to markets around the world.”
Connexions Issue 9 | July 2008

5. IN FOCUS 5
The Heritage Collection
Whilst most of us at DP World concern ourselves with the present and future, there is
one small specialised team in the DP World Europe & Russia office who dedicate their
time to the preservation of the past. Susie Cox heads the team as Art Curator.
By Susie Cox
W
hen DP
World
acquired
P&O in 2005, the
£3.9 billion deal
brought with it
a rare slice of
maritime history
in the form of
the P&O Heritage
Collection.
P&O is as old as seagoing steamships and
its story weaves like a thread through the
history of the British Empire. This important
collection comprises over 10,000 individual
items which vary in type and scale from large
and imposing oil paintings to small delicate
artefacts from P&O ships of years gone by. DP World Europe and Russia regional office in London won a ‘Swallow’, 1788, the oldest painting in the collection
national award for “Best Corporate Collection”
As one would expect of a maritime
collection, there are numerous ship The Heritage Collection constantly collection won the company a national Photographs are delicate structures,
portraits and ship models together with an serves to remind us how much has changed award for “Best Corporate Collection” and products of numerous and complex
enviable collection of travel posters and in travel and trade by sea. In recent years runner up in the category of “Outstanding chemical reactions. These same reactions
advertising material charting the social the collection has been augmented with Contribution to Art in the Work Place”. eventually become destructive agents as
history of passenger shipping from early acquisitions of contemporary art from We were thrilled to win the award which chemical bonds weaken; accelerated by
emigration right through to cruising. artists working in India and the UK. recognised both the strength of the variations in temperature, humidity and
collection and the Company’s commitment light. A photograph, even one only a few
Other highlights include a solid silver Caring For The Collection to displaying and preserving it. decades old, could be more fragile than a
dinner service presented to P&O’s founding Today DP World is proudly preserving this 300 year old painting.
father, Arthur Anderson, in lieu of his rare collection and safeguarding it for future The Team
share of the company’s profits for 1855 generations. The Heritage team is busier than ever The photographic collection is a unique
and a Victoria Cross medal, or ‘VC’ as it with projects in the UK and Dubai. Beth and wonderful resource which dates from
is more commonly known. The VC is the One of the great challenges in preserving Ellis, Assistant Curator, Cori Convertito- 1880’s right up to the present day and
highest commendation for bravery and was the heritage is negotiating a compromise Farrar and a small group of conservators includes over 8,000 items, ranging from glass
awarded to Captain Archibald Bisset Smith between the very specific environmental are currently working on various plate negatives to gelatin and digital prints.
posthumously in recognition of the defence conditions required for the safe preservation cataloguing and conservation projects
mounted by him to save his sinking ship of the collection and the very different including working with Nakheel at the The specialist conservators, who are
OTAKI from her German attacker in 1917. requirements of a normal working office. early stages of the design and planning for all graduates or current students of
the new DP World offices in Dubai World Camberwell College in London, are working
The diversity of the collection never Whilst museums are able to protect Tower. on the project to scan, catalogue, assess,
ceases to amaze me. Every piece has a their objects in darkened, environmentally clean and re-house the photographic
story to tell. Although the foundation of controlled rooms we have to work to In addition, our specialist experience in collection using museum quality materials
the P&O company dates back to the 1830’s, minimise the impact of the damaging maritime heritage is proving useful to other designed for long-term storage.
the oldest work in the collection was painted effects of light and fluctuations in companies in the group. We are heavily
in 1788, by the celebrated marine artist temperature and humidity. How the involved in the QE2 project where heritage The scanning and digitisation process
Thomas Luny (1759 -1837) and depicts collection is displayed is crucial for a and the on-board collection are immensely will allow this historic collection to be made
the East India Company’s fast sailing ship number of reasons. important in the redevelopment. available to a much wider audience and
SWALLOW (in three positions) off the underlines DP World’s commitment to greater
English Coast. Where possible we like to work with the Photographic Collection accessibility to the Heritage Collection.
architects or interior designers at the outset In the last year, the scope of the collection
From the earliest beginnings, the of any office refit or new building project has expanded to include the historic Archive, We still have much work to do to
collection grew with the company, to make sure the art is both properly Film and Photographic collections following achieve this, but we are striving to bring
gradually incorporating the heritage of integrated and protected. the retirement of the Archivist and Historian, the Heritage collection to employees,
the various shipping lines P&O acquired Stephen Rabson, after 35 years. Each wherever they are in the world, in the
and creating what is today a unique At the DP World Europe & Russia collection has its own particular challenges form of a dynamic and interactive virtual
representation of British and international Regional Office, the results speak for in terms of care and preservation and none museum that keeps our past proudly in our
shipping across two centuries. themselves. In 2006 the display of the more so than the Photographic Collection. present and our future.
Brittania coaling at night Cataloguing and examining film condition
Connexions Issue 9 | July 2008

6. 6 SAFETY AND ENVIRONMENT MATTERS
A message from Global
Safety and Environment
O
ver the past few months, a number any further exposure and share key ‘Every effort counts’. Based on these
of improvement have occurred learnings around the group. Whilst the two messages we look forward to your
with DP World to further assist and previous paper based system served children’s participation and hope to receive
promote our global efforts in eliminating the organisation well in highlighting their creative safety and environmental
fatalities, reducing incident rates and critical incidents it had limited scope of slogans along with the drawings.
promoting a sustainable environment. Our application in other area’s and on that
approach include the following: basis we are pleased to release a web S&E Awards
based critical incident reporting system. This month saw the launch of the Annual
Fatal Risk Standards New additions to the CIR reporting Safety and Environmental awards, which
As part of DP World’s commitment to system include a section for the business is an excellent opportunity to raise the
safety, our CEO Mohammed Sharaf has to analyse trends and track closed out profile of S&E by showcasing significant
launched the ‘Fatal Risk Standards’. of recommendations. As with any new efforts being made throughout the
These standards have been developed application, it is critical that we have business to improve safety and
to guide our business units in managing senior managers buy in to ensure that environmental performance, as well
fatality potential risks the system is embedded at each facility to demonstrate to industry and other
within DP World. stakeholders DP World commitment
Supplementing the release of Fatal Risk to driving change. With DP World’s
Standards, and to further assist the Safety Drawing Competition continued focus on the environment we
business units in managing compliance In 2007, DP World received many are looking forward to seeing a number
with the standards, GSE has launched drawings from our staff’s children of nominations under the category of
a web-based gap analysis tool as well promoting the message of safety and the the ‘Green Challenge Award’. The ‘Safety Excellence Award’ will be given to
as a number of posters which can be environment at the workplace, and some the winning safety initiative or initiatives.
downloaded from the GSE Website on were selected for the corporate wall The ‘Outstanding Safety Leadership 11th September 2008 is the closing date
www.dpworld.com/gse calendars and desk planners. DP World Award’ seeks nominations of individuals for both the drawing competition and the
has now once again launched the 2008 who have demonstrated outstanding S&E Awards nomination.
Critical Incident Report Systems Children’s drawing competition. leadership in the area of safety
Notification and investigation of management. We encourage managers
incidents is a critical part of any safety This year’s theme focuses on the safety and S&E committee members to
management system to ensure as an message ‘The day does not end till you nominate people who they believe are Martin Anderson
organisation we are able to mitigate are home’ and the environment message leading a change in safety culture. Director, Global Safety and Environment
More focus
on the
environment
Participants at the safe driving training session
A pro-active A total of 32 participants comprising of
contracted staff and employees attended
approach to
the training.
TOPICS COVERED IN THE TRAINING
safe driving • Importance of mental and physical
status of drivers.
R
ecognising the importance of drivers’ • Accident scenarios in India
well being, DP World Nhava Sheva – Causes of Accidents
recently conducted a workshop • Following distance rule according
on “Defensive Driving Training”. to the “Second law”
• Importance of time and speed
The workshop delivered awareness and factors.
Charles Haine Global Environmental Manager
skills on safe driving techniques along with • Hazards of night driving.
C
harles Haine recently joined the background, I am relishing the opportunity exercises that help tackle problems that • Effect of Centre of Gravity (CG),
Global Safety and Environment to apply my environmental knowledge in arise due to prolonged driving hours. Centrifugal force, Momentum,
team as Global Environmental the dynamic ports / stevedoring industry. Roll over & Skidding.
Manager. Based initially in the London From the very top, there is a desire to Practicing yoga was among the • Driving in Blind Spot.
office, Charles will be responsible for integrate environmental thinking and exercises encouraged in an effort to • Motor vehicle Rules & Regulations,
developing a global environmental develop tools to enhance all aspects of our improve the mental and physical state of Road Markings, Lane control,
strategy, integrating environment factors business. One challenge is to put DP World mind. ‘Yoga is not just about stretching Importance of Seat Belts, Head
into existing safety procedures / systems on the environmental map and we will and relaxing,” said the workshop trainer. Rest and Air Bags
and promoting leading environment work hard to get there. “It is a concept or method to attain • Hazards during Adverse
practices across the company. He will physical and mental health, thereby weather conditions including
also support the regional and business “The essence of my role is to advise bringing about a balance to a busy and Hydroplaning.
units’ Safety and Environment Advisors. and support whilst being an internal stressful workday. It further improves
and external lobbyist driving progress, flexibility, builds strength and relieves
“Coming from a project management catalysing employees and executives.” back and shoulder pain,” he added.
Connexions Issue 9 | July 2008

7. SAFETY AND ENVIRONMENT MATTERS 7
World Environment Day
SCO Region
Mundra International Container Terminal – MICT
Theme: Grow more trees, cut no trees
Employees and their children gathered at MICT township gate and marched
though the township clusters, commemorating the occasion.
Nhava Sheva International Container Terminal – NSICT
Nhava Sheva’s focus this Environment Day was towards a more
environmentally friendly terminal. Awareness of global warming, depletion,
of natural resources and disaster prevention was highlighted in CEO, Capt.
Dastoor’s message. “Environmental and safety awareness is a continuous
process of appreciating and taking steps to care for our Earth,” he said.
APC Region
Laem Chabang International Terminal – LCIT
Striving towards an environmentally friendly terminal is one of LCIT’s key focuses.
The company has completed exhaustive studies to find ways to reduce the terminal’s
energy consumption. LCIT is considering several equipment enhancements and
changes to reduce carbon dioxide emissions. On the other hand, to generate more
oxygen into the atmosphere and to help reduce global warming, it is the terminal’s
drive to hold a series of tree-planting events. Plans and approvals are underway for
a small park and recreational area between B5 and C3 terminals.
DP World – Head Office
At the Head Office, DP World launched a successful Green Week Programme which
addressed the importance of protecting our environment. In his message, CEO Mohammed
Sharaf said, “By being aware of your activities and how they can impact the environmental,
and taking action at work and at home, you can make a positive difference towards
sustainable living.”
During the week educational messages were sent out daily, offering tips on environment
awareness both at home and in the workplace. Recycling bins was installed in various
locations on the floor and reusable jute shopping bags were distributed.
AMR Region
In its drive towards environment-friendly initiatives, the Americas is focusing on
proactive management techniques to reduce harmful environmental impact in four
key areas - air pollution, water pollution, ground pollution and waste management.
In alignment with corporate Safety and Environment policy, the region’s target is to
be ‘accreditation-ready” for ISO 14001 (on Environment Management Systems) and
ISO 18001 (on Occupational Health and Safety) in 2009.
No to Nicotine
T
he decision to start a ‘smoking-free provide an employee wellness programme.
campaign’ in our facility in Thailand Matthew Hoag, the CEO of LCIT, said, “We
was brought about by employees’ hope that by providing this awareness on
health concerns and the drive to reduce the dangers of smoking we can help our
fire and accident risks at the workplace. staff to give up this habit and also prevent
potential accidents in the terminal.”
In the month of June, Laem Chabang
International Terminal (LCIT) initiated this NINE TIPS TOWARDS A
campaign with a series of educational
lectures, training and other useful aids to
SMOKING-FREE ENVIRONMENT
help those who wished to stop smoking.
• Force yourself to stop or avoid
Managed by the Human Resources smoking.
department at LCIT, the first step of • Set a date in your mind to stop
the campaign was directed towards smoking.
discouraging employees from smoking. • Throw away anything related to
With inputs from staff, tips to help quit smoking.
smoking were designed into a flyer and • Tell your friends of your decision.
posted on the terminal’s bulletin boards. • Replace smoking with drinking juices.
• Drink lots of bottled water initially.
This initiative was further brought • Say “NO” to smoking
on as part of the Fatal Risk Standards to
Connexions Issue 9 | July 2008

8. 8 AROUND DP WORLD
Everyone is in ‘Customer Service’
Customer service is an attitude which must be adopted by every one of us and not
be confined to an attribute of the commercial and customer service teams only.
D
elivering
the best The Structure of Customer Service
customer
service in the
industry is one of
our key strategic
objectives. DP
World has been
able to build
an excellent
reputation in
this regard and
needs to keep
building on this in the future. This can
be successfully achieved through each
and everyone’s unwavering commitment.
Our philosophy of doing business is
based on reinforcing our commitment to
our customers through:
• Excellent operational performance
• Adding value to our customer’s
business
• Maintaining a close relationship with
our customers
• Demonstrating goodwill and an
appreciation for our customer’s
business
• Developing winning teams who can
make the above possible Sustaining an impressive customer service Customer service is also about planning new technologies such as Radio Frequency
culture is always a challenge, requiring and anticipating the future needs of our Identification Device (RFID). Being ready
Customer service is an attitude which constant training, monitoring, reminding, customers, meeting their needs today and proactive should help us in adapting to
must be adopted by every one of us and coaching and feedback. If nourished well, and also capitalising on future service change even faster, which is a reality of our
not be confined to an attribute of the it will become the soul and spirit of the opportunities DP World has done this in the world.
commercial and customer service teams organisation, which will differentiate us past with our development of tandem cranes
only. from the rest of the world. and we will need to do it again as we adopt Anwar Wajdi
DP World’s largest
investment in the
UK takes off
London Gateway will offer a port-
centric logistics platform of a size
and scale unique in the UK DP World senior management and the London Gateway team
T
he recent issuance of the Harbour Government’s approval is a great result for and the development is the largest single businesses the opportunity to move away
Empowerment Order to London London Gateway. It represents a major employment creation project in the UK for from conventional distribution methods
Gateway has seen one of the UK’s milestone for the project.” the past seven years. and benefit from enhanced supply
biggest infrastructure project come off the chain management and more efficient
drawing board and set to become a reality. During the visit, Mohammed Sharaf Describing how the combined port and environmentally friendly ways
was shown the significant sustainability and park will deliver unique benefits of distributing goods. We’ve secured
DP World CEO Mohammed Sharaf and and environmental benefits of the business for customers, London Gateway Chief excellent interest from shipping lines and
some of his senior team visited London model. London Gateway will offer a port- logistics park customers and now that we
Gateway again in May, receiving an update centric logistics platform of a size and scale are an official UK Harbour Authority, we
on the development and welcoming new unique in the UK, delivering the highest
“We’ve secured excellent plan to move swiftly to the next stages
London Gateway staff to the DP World team. standards of automation and efficiency to interest from shipping lines and of development.”
handle 3.5 million TEU per annum. logistics park customers and
The project, one of DP World’s largest Accompanying Mohammed Sharaf
investments outside Dubai, will be the only In addition to a major deep-sea facility,
now that we are an official UK on the site visit were Anil Wats, Executive
new deep sea port in the UK for the past London Gateway will provide 9.5 million Harbour Authority, we plan to Vice President & Chief Operating Officer;
25 years. The development will also square feet (880,000 sq metres) distribution move swiftly to the next stages Yuvraj Narayan, Chief Financial Officer;
incorporate Europe’s largest logistics park facility, with excellent connectivity within Arif Al Dehail, Senior Vice President
integrated within the site. 25 miles (40.2 kilometres) of London.
of development.” Operations; Flemming Dalgaard Senior
With this, London Gateway will become Vice President and Managing Director
Touring the 1,850 acre (approximately the single largest destination point for Executive Simon Moore said, “By – Europe and Russia region and Adnan
748 hectares) site and 2.7 kilometre quay deep sea cargo in the UK. More than integrating the port and logistics park, Al Abbar, Senior Vice President Planning
line, Mohammed Sharaf said, “The UK US$3 billion is being invested by DP World London Gateway will offer global and Development.
Connexions Issue 9 | July 2008

9. AROUND DP WORLD 9
Longest vessel visits
DP World Jebel Ali
ALERT AND
FAST FACTS
RESPONSIVE
SEAMANSHIP
• Name: Grete MAERSK.
• Length: 367 m.
• Width: 43 m.
• Draft: 15 m.
• Handled by: 4 Tandem
Lift Gantries.
Coast Guard emergency
response
I
t was an uneventful day at sea Tension gripped them on not sighting the
for the crew of coastguard vessel cadet, and they continued seaward. It was
NSICT-IV, until Cadet Rahul Pandey, there, in the vicinity of the channel buoy,
a navigational apprentice at a nearby about a kilometre from shore, they sighted
institution, decided to cool off from the the struggling, half-drowning cadet trying
scorching Mumbai heat with a dip in the to stay afloat. Pulling alongside, they threw
sea off Nhava. However, caught in the a lifebuoy and hauled the young man on
ebb, he drifted into the main stream at board. With prompt medical aid following
3 to 4 knots. As the locals looked on the rescue, he was soon safely returned to
helplessly, Rajendra Padte, the eminent his training institute, none the worse for his
heritage activist of Elephanta Island sent ordeal.
an SOS to the NSICT boat master, Ruhul K.
DP World Nhava Sheva is not just
Ruhul and the boat Engineer, Anil about efficiency, throughput and
Yadav, cast off the moorings and cut productivity. Ruhul and Anil have shown
through the waters in search of Rahul, that safety does not stop at the terminal
initially presumed to be in the Nhava inlet. gate or the wharf.
The new internal
communications brand
Adriana Bottiglieri and Ricardo Ferreyra Marine crew at Jebel Ali
I commended
nternal communication is crucial to worldwide. They are intertwined and placed
every organisation and more so to one over the other, which reminds of the
DP World where our business as a ripples that form in the water when you
global marine terminal operator covers throw a pebble into it. This conveys the idea
I
29 countries. Using the right messages, that energy ‘expands’ concentrically, and the n a letter of appreciation to the night departure from the port. Pilot Dutta
tools and vehicles has driven this possibilities to go forward and multiply.” Marine Department of DP World was quick to respond to the emergency
communication worldwide. To enhance Jebel Ali, Capt. James Rodgers, Master radio call and the drowning crew member
our communication and underline our Their creative artwork won the prize of Maersk Georgia, highly commended was safely returned to the vessel. “The
“One DP World”, we decided to develop £1500 and a special commendation from the staff’s alertness and skill. actions of Mr. Datta and the pilot boat
an internal communication “brand” that CEO MOhammed Sharaf. crew reflects positively on all Jebel Ali
would tie all our company communications A crew member of the Maersk Georgia Mariners and on the Merchant Marine
together and reflect our brand values. The new design will be used in all internal fell overboard during the vessel’s late Service in general”, said Captain Rodgers
communications, adapted as necessary
Rather than go to an external designer, into a family of brands. The Corporate
we tapped into the creative talent of our Communications Department will send out the
people and encouraged them to submit guidelines to all business units in due course.
their designs for ‘Connexions’. Numerous
entries poured in from around the world. Adriana Bottiglieri studied Literature and
The most ingenious idea came from our is a Spanish teacher too. She has been
terminal in Argentina - Terminales Rio de la working with TRP since 1999 and is in
Plata (TRP). Adriana Bottiglieri and Ricardo charge of Internal Communication and
Ferreyra created a smart design conveying Training. She is married to Javier and has
the interconnectedness of our organisation. two sons Lorenzo and Octavio.
In their submission they said:
Ricardo Ferreyra has been working with
“The word ‘Connexions’ conveys the idea of TRP since the year 2000. He is a captain
arms extending to embrace the world. The and Deputy Commercial Manager. Ricardo
light blue color symbolises water, which is is married to Alejandra and he has three
the medium that connects DP World ports daughters Andrea, Laura and Mariana.
Connexions Issue 9 | July 2008

10. 10 IN FOCUS
The Finance Department
From a local operation, to a leading global operator and then to a
publicly listed company, the Finance Department at DP World has
grown ‘alongside’ the company’s expansion in leaps and bounds.
E
xpanding its resources are, the flow of accounting activities and
progressively, the Head Office financial information does not stop; and we,
Finance team now consists of in finance and accounting, have to account
over 35 adept and professional for it all on a monthly basis. Thus, we had
team members handing routine very little time to pull it all together and
accounting roles to budgeting, obviously still a huge task ahead of us.
financial analysis, insurance, tax and
treasury and now investor relations. Immediately after each acquisition,
we established separate processes to
Chief Financial Officer and Board account for each new area before group
Member Yuvraj Narayan and his army consolidation, and simultaneously
of men and women have meticulously embarked on merging all accounting
shaped the finance function at DP World processes across the group into
to meet the financial needs of an ever head office finance and accounting
growing business empire. functions. This was done by defining
and implementing new group
“It’s a simple combination of four accounting processes, identifying system
functions; which together gives us an requirements and, of course, the type
ideal business matrix to help us run and of resources and professionals that we
meet the financial requirements of the needed to carry out the work ahead.
company,” says Yuvraj. The four chiefs With the help accounting/finance staff
of these functions, all veterans in their from the acquired businesses, we were
own field, include Saeed Shahsavarani, able to jointly cross-train and add more
leading the Finance and Accounting professionals to the group in an orderly
operations; Ross Smith, head of Internal and focused manner. We have been Yuvraj Narayan, Chief Financial Officer and Board Member
Audit; Fiona Piper, leading Investor very fortunate to be able to attract
Relations and Stephen Bishop head of more talented people to DP World HO The Present Education is our greatest challenge.
Treasury and Tax. Each function has accounting since 2005. Our current Q3: With our present complex (full We are introducing the international
the support of team players who are dedicated group, their hard work and ownership, government ownership & JVs) investment community to the worlds
equally professional and committed. focused efforts are the main reasons we and fast paced competitive environment, only listed global container port
have been able to meet all the recent how effectively does Internal Audit operator, with limited understanding
The Past challenges. We are now heavily focusing execute the Internal Audit Charter? of the sector and no similar companies
Q1: With the strategic acquisition of CSX on efficiency of our processes, fine- to compare us with, the investment
World Terminals (CSX WT) in 2005 and then tuning the consolidation steps, and the Ross: Our Annual Audit plan is based community seek detailed understanding
less than 18 months later the acquisition underlying reporting timelines, required on a risk assessment of each of over 80 of how our business operates, what
of P&O in 2006, DP World’s portfolio grew both internally and externally, to ensure different DP World business units and drives growth and profit, what
extensively across the globe, how did the our HO finance and accounting group cost centres. We formulate an annual investment we make and of course,
Finance and Accounting function deal this continues to meet the challenges ahead. audit plan with the aim that each major what is happening in the container
dynamic change? or higher risk business will be subject market today.
Q2: How did the function of Treasury and to an internal audit every two years
Yuvraj: We were fortunate to have Tax go forward during these acquisitions? and the smaller businesses each three In addition, the business is
experienced professionals in all the years. However this plan is constantly required to report matters of a
Finance disciplines from the individual Stephen: During the last two years, the reappraised to take account of significant material nature to shareholders. This
Dubai International, CSX and P&O Treasury team has successfully delivered a business change or new acquisitions and means working closely with Group
groups, many of whom have taken up wide variety of funding arrangements for to accommodate senior management Corporate Communications and
the group finance roles in the combined the group including international bonds, requests. Our JV companies welcome Company Secretariat to ensure that
entity. The wider geographical spread of corporate loans and formal ratings and our internal audits as they recognise the our shareholders are kept informed of
the combined group meant our teams probably undertaken as wide a variety of benefits we bring, particularly guidance financial and operational information
had to recruit skills for locations and schemes as some Treasury departments in in best practice across the group. ahead of any public announcement.
systems not previously covered and we large international companies complete
have been successful in finding people to in 10 years. The Tax group has members in A pride I have in our internal audit staff The Future
enhance our team. Going forward, this Dubai, UK, Australia, and Hong Kong with is their ability to adapt to frequent schedule Q5: And the final question to all
suite of skills and experience will give us international tax knowledge built over changes and to work effectively with the – while we develop our capacities in
a strong base to develop our financial many years of operating in locations around many diverse languages and cultures we TEU, how will the finance team
and management reporting systems the world. However, we always seem to have across the DP World group. develop their capacity to anticipate
to meet the demands of our public be going somewhere new and so access to future opportunities and risks?
company status and growing portfolio. outside advice is always very useful. The As the business grows, the Internal Audit
Treasury and Tax teams have thoroughly department will inevitably expand but in the Saeed: By having a comprehensive set-
Saeed: This was indeed a challenge. As enjoyed having their experience tested to meantime we maximise our service through up and efficient accounting processes
you know, regardless of what stage of the full and the challenges of quickly getting regular training, up to date audit processes in place, we can stay focused and
integration/process implementation we to grips with new structures. and audit tools, and drawing on our responsive as our businesses grow.
partners e.g. KPMG, Government auditors I believe our well defined functions
and Dubai World Group Internal audit. and detailed accounting processes
will continue to help us meet future
After an audit we regularly opportunities and anticipate and
communicate with the business unit in minimize risks as our growth continues
tracking progress in resolving audit issues. into the future.
Q4: As a DIFX listed company, what are the Conclusion
challenges you face in the local and global In summary, from strategy to
market? execution, the Finance Department
at DP World is entrusted with the
Fiona: As the first Dubai government task of safeguarding the company’s
owned company to list on the DIFX DP assets, implementing procedures and
World is leading the way in relation to systems and ensuring compliance with
international standards of corporate regulatory and statutory obligations – a
governance, the regulatory environment huge responsibility, but all in very safe
Bottom from left to right : Ross, Fiona, Stephen and Saeed and investor relations. hands.
Connexions Issue 9 | July 2008

11. COMMUNITY CONNEXIONS 11
DP World’s UAE
Region marks
International
Thalassemia Day
D
P World’s UAE Region is undertaking cooperation with the Blood Bank in the
a major community effort targeted Ministry of Health’s Al Wasl Hospital and
at the debilitating and sometimes the Thalassemia Centre.
fatal genetic blood disorder Thalassemia.
Expressing his support, Mohammed Laem Chabang International Terminal, Thailand
Thalassemia causes anemia and in the Al Muallem, Senior Vice President
One Baht for
most chronic cases, patients must undergo and Managing Director- DP World’s
blood transfusions every four weeks. It UAE region, said after donating blood
tends to be found in individuals whose himself, “DP World is deeply committed
families come from the Mediterranean to its corporate social responsibility and
region, the Middle East, Africa, and unwavering support for the well-being of
every TEU moved
sometimes Asia. our society.
“It is our endeavour to “It is our endeavour to support
initiatives that are meant to help our
support initiatives that fellow human beings. It is out of this
D
concern that we dedicated one full day to P World’s hard working operation Examples of some of the projects that
are meant to help our collecting blood donations and spreading in Thailand, Laem Chabang will benefit from this initiative include
fellow human beings.” awareness among employees about
the need to step up the fight against
International Terminal (LCIT), has
put its volumes to work for charity
Pattaya Orphanage, the Karunyawet Home
for the Disabled, the Pra Baht Nam Pu
Thalassemia and save the lives of the in a new fundraising initiative. temple for AIDS victims and ten schools in
The UAE region has created an patients.” the Chonburi area.
awareness campaign and has also Committed to becoming a container
undertaken a blood donation drive to The UAE Region has also launched terminal operator that is actively aware of its Along with these donations, LCIT
aid Thalassemia patients. Employees a Thalassemia Awareness Initiative by responsibilities to the community, LCIT has also plans to turn its annual golf and
from various departments and sections co-sponsoring an Awareness Funfair in decided that for every TEU moved through its bowling tournaments into charitable
at the flagship terminal of Jebel Ali took conjunction with the Dubai Thalassemia terminals one Baht (around 3 US cents) will be events through which its customers can
part in the campaign which was held in Society. added to a charitable account. participate in helping and contributing
to the community. These events – ‘Charity
The LCIT Board has approved a sizable Games’, as LCIT calls them – will strengthen
budget dedicated to charitable causes. (For the company’s relationship with customers
context, in Thailand a 100gm serving of rice while also providing fun for all and
costs around 3 Bahts). support for some very worthy causes.
DP World attends
to children in need
I
n celebrating International Day In its first set of actions, the social
of the African Child, DP World committee formed by DP World has targeted
Dakar has shown its commitment eight institutions, including four Islamic
to one of its newest communities schools offering free education to homeless
by contributing to education and children, two orphanages, one school for the
health institutions benefiting deaf and dumb,one primary school in the
disadvantaged children in Senegal. port area and one hospital that specialises in
Mohammed Al Muallem, Sr. Vice President and Managing Director, DP World’s UAE region donating blood to support the campaign the treatment of cancer in children.
Children with special needs get valuable support
H
ighlighting the need to support treatment and care for children with
humanitarian activities and health mental and physical challenges.
care for children with special Both centres focus on creating a
needs, Dubai World companies, DP natural environment for the children
World’s UAE Region and Dubai Security to encourage the development of their
Services (DSS) presented cheques to abilities and be more independently
Rashid Paediatric Therapy Centre and involved in the society.
Dubai Centre for Special Needs.
Mr Iqbal Khoory, Vice President
Financial contributions were made Global Procurement, DP World said,
during the recent visit to the centres by “Our decision to support the centres
a joint delegation from DP World’s UAE stems from DP World’s commitment
region and DSS. The delegation toured to community development. This
both the centres and attended a detailed contribution to the centres will help
presentation of their activities. provide better care to these special
children, help them overcome their
Rashid Paediatric Therapy Centre and disabilities and participate in the
Dubai Centre for Special Needs provide building of our society.”
Connexions Issue 9 | July 2008