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Finding the Voice of Your
Business
Ted Wallingford
Mitch Slater
CustomersBusinesses Need
What You Say
How You Say It
Where You Say It
All Day
Matters
Bang on Your
Drum
More than Just
Brand
Offering Value
Generating Business
Finding Congruence
Congruence
Message
Messenger
Product or Service
First Movement
Finding Your Groove
CustomersIt’s all about the
What’s in it for them?
What can you do for them?
What do they value?
NOT
Features
Functions
Bells
Whistles
Greatness
Focus on Them
Secret Sauce
Asking Questions
Interviews
How Did We Do?
Focus Groups
Observation
Finding Your
Online Dialogue
Something for
Everybody
Feedback
More Listening
Less
Second Movement
It’s Your Song
Better
Faster
Cheaper
Second that
Emotion
Write Your Song
Verse:Verse: Your StoryYour Story
Chorus:Chorus: Your Key Value PointsYour Key Value Points
Bridge:Bridge: Your Secret SauceYour Secret Sauce
Lyrics
Own Your Category
Add Value
Speak on their Terms
Polarize
Choose Wisely
Third Movement
Your Instruments
Effect
Choose for Effect
Mass and Macro
Community
Individual Empowerment
Business Intelligence
Community
Engagement
Buzz
Transparent Business
Familiarity
Your Instruments
Social Media
Facebook
LinkedIn
MySpace
Twitter
Digg
Delicious
tumblr
Flickr
YouTube
Traditional
Websites
Email
Collateral
PR
Events
Advertising
Direct
Media
VAT19
Fourth Movement
Tune Up
Get Ready to Jam
Book the Venue
Venue
Strengths
Limitations
Audience
Point of View
DIY
Budget
The Foundation
Website
Orchestration
Website
Collateral
Embellishment
Website
Collateral
Communication
Embellishment
Website
Collateral
Communication
Email
Embellishment
Website
Collateral
Communication
Email Ads
Embellishment
Website
Collateral
Communication
Email
Social
Media
Ads
Embellishment
Website
Collateral
Communication
Email
Social
Media
Ads Direct
Hit It
1. Experience your Customer
2. Begin the Dialogue
3. Speak Like Your Customer
Finding the Voice of Your
Business
Ted Wallingford
Ted@btstrategy.com
440.471.0344 ext 101
Mitch Slater
Mitch@visinno.com
216.225.0589

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Finding the Voice of Your Business

Notes de l'éditeur

  1. Just like your favorite songs, the best marketing messages have structure that amplifies, repeats and reinforces the emotions that drive actions Think of it this way: The story you are going to tell should be contained in punchy chunks – the verses. The whole story gets told across the span of the song, yet each verse makes a key point. First verse sets up the store and the rest tell it out. The chorus is that catchy and repetitive refrain that you can’t get out of your head. Those are the key value points that you know customers yearn for and cherish. We repeat the heck out of them so that they remember them and you in the process. The chorus is THE message worth repeating and so it is. The bridge, is that little thematic twist in the song, think of it as secret sauce or the hook that gets the listener really thinking about the chorus, that is your unique value and tees up the chorus one more time. The takeaway here is that your message must be ordered, tell a good story, repeatedly tell them what’s in it for them all while playing on their emotions. [Ted] Although the sales cycle varies from industry to industry and from customer to customer, repetition is the nagging motivator that drives a buying decision. If you hear something enough, you’re going to believe it. So you better be repeating YOUR message—that is, banging on your drum all day—in as many venues as possible, in person, over the phone, email, newsletters, collateral, and social media.