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Introduction to ERP based
    Enterprise system
• ERP provides an integrated application
  environment with fast and seamless access to
  a single unified business information system.
• It cost between 50 Lakh to 500 Crores
  depending on the size of the organization . It
  is being used by govt , insurance companies
  ,banks and universities ,oil companies ,
  defense.
• ERP is a fully integrated management system
  and it includes :

• It provides real time online information for
  decision making.
Evolution of ERP
• The evolution of SAP is from SAP R1 to SAP R2
  to SAP R3 to MY SAP.
• From EOQ to MRP (MPS) to ERP.
• Application of ERP for a manufacturing
   concern.
    Bring the raw material from the supplier----
Schedule it in to production to make the
finished products-----planning preventive
maintaince(effect of such maintaince on
customer orders) -----depreciation of equipment
in financial system---scrap it from system.
Challenges in Implementation of ERP
• Structural & Cultural in nature.
• Most ERP projects are failed to be
  implemented on time and higher cost.
• ERP needs Re-engineering of process.
Potential benefit of ERP(Tangible &
              Intangible)
• Enterprise integration :Functional &
  Geographical.
• Standardization of systems.
• Transparency
• Reduction in paper work.
• On time and accurate information.
• Better monitoring and quicker response of
  queries.
• Increased customer satisfaction.
Modules of ERP
• ERP has a client server architecture.
• It deals with the following modules.
----- Human Resource------
1.Payroll ----Handles accounting and preparation of
cheques related to employee salary , wages and
bonuses.
2. Human resources administration: Personnel
management including recruitment ,business ,
travel and vacation allotment
• Financial module:
1. Accounts recievable
2. Accounts payable
3. Fixed assets
4. Treasury assets----Monitors and display cash
   holding,financial deals.
• Manufacturing and logistics:
1.Production planning:
2Materials management
3.Sales and distribution
4.Order entry and process of customer orders
5.Warehouse management
6.Transportation management
7.Plant maintaince
8.Customer service management
Vendors of ERP
• ORACLE- CRM ,SCM, Financial Management
  module.
• SAP
• Microsoft
• Infor
• Epicor
• ABB Automation
Advantages of using ERP :
• 1.Scheduling the operations to deliver the
  product to the customer.
• 2.Planning preventive maintaince of
  equipment.
Sales & Distribution ERP Module:
• Eg : A company manufacture motors. They
  encountered the following problem
    Subsystems          Problem
    Sales Order entry   Incorrect pricing , incorrect
                        credit information , calls to
                        customer to get the correct
                        information
    Inventory           Incorrect inventory , delays in
                        inventory update ,Inadequate
                        inventory to fill orders.
    Shipping            Delay in shipping and delivery
    Invoicing           Inaccurate or incomplete
                        invoice
Payment Processing   Incorrect posting of payment
Account receivable   Delay in accounts receivable posting
                     ,reminder letters are generated to
                     customers who have already paid
Sales & Marketing Process
Operational           Prospecting , contact management,
                      telemarketing .
Management Control    Sales management ,product pricing ,
                      advertising and promotion ,sales
                      forecasting.
Implementation of ERP in this SALES
       and Marketing module
• Implementing ERP provide integrated
  marketing support systems which include
  contact files , order entry files , sales history
  files , CRM software( previous experience of
  customer , including purchases , product
  preferences & payment history world wide).
• Now here with the help of ERP module:
  Customer places an order-----Sales order is recorded----ERP systems
schedules shipping(works backward from shipping date to reserve
materials to order parts from suppliers and to schedule
manufacturing)------ERP checks the customer credit limit update the
sales forecast----creates the bills of materials-----sales person
commission is updated----Product cost and profitability is calculated-
Finally accounting data is updated(balance sheet , accounts payable,
Ledgers.
• The major advantage of Sales & Marketing
  module provides the benefit of standard
  codes , common data base, standard
  document , audit trail.
ERP (CRM)
Key features                              Characteristics
One to One marketing                      Tailors product ,pricing , promotions to
                                          the customer.
Telemarketing                             Facilitates customer contact and call list
                                          management.
Call Centre automation                    Enables queries to a product


Sales & Marketing ERP (CRM) helps in Sales & Territory management , Contact
management ,lead management.
Interfacing of Sales & Marketing
Module with the other modules.
Accounting & Finance ERP
• Suppose a Company is selling motors :
Now the following problem can occur if there is
no Accounting & Finance ERP :
         Credit Management   Accounts Receivable balances on
                             customer can fall out of date and
                             result in mis -information in sales
                             about customer credit limits.
    Product Profitability    Inconsistent recordkeeping keyed
                             in to multiple data bases may
                             result in correct data on product
                             profitability.
Finished goods inventory         Delays in increasing finished goods
                                 inventory when goods are transferred
                                 from manufacturing in to the warehouse.
Consolidating information from   Difficulty closing books at the end of
subsdaries                       accounting period which is complicated
                                 when multiple subsidiaries with multiple
                                 currencies ,difficulty integrating financial
                                 information from incompatible system
                                 with different data base.
Management reporting             Separate data base for marketing
                                 ,production and purchasing make it
                                 difficult to provide management with an
                                 integrated analysis of profitability and
                                 cash flow.
Creating an audit trial          Difficulty creating an audit trial of
                                 transactions when multiple transactions
                                 use multiple databases
Accounting & Finance Process
• Accounting & Finance functions produces
   transactions such as paychecks , checks to
   vendors ,customer invoices , purchase orders.
             The accounting processes begin when a
sales order is entered -------This generates an
inventory update to the inventory system which
maintains information about each item in stock and
triggers the purchase of additional stock when the
stock level reaches a certain point------
------The purchase order system creates the
purchase order and tracks which purchase orders
have been fulfilled , which items are on back order
and which orders are expected to be received ------
The sales order generates an invoice to the
customer from account receivable system-------
when the payment is made the account receivable
balance is updated(When the payments are
overdue the Account receivable system generates a
report that shows account balances which are
30,60,90 days overdue .
Side by side Accounting & Finance module does
the    budgeting ,cash management, capital
budgeting also.
Production & Material Management ERP.
Without ERP –The Problems Faced
• Problem of shortages , Capacity Planning ,
  Supplier Problem.
• Last minute change in the product
  specifications can fail to make it to the shop
  floor.
• When a totally new product is to be designed
  the engineering department does not have
  the information from marketing what actually
  a customer wants.
• Purchasing requisitions get lost in the approval
  process because paperwork is all manual . So it
  creates multiple purchase requisitions.
• Production Planning Problem: Production
  planning may not be linked to expected sales
  levels , difficulty in adjusting production to actual
  sales to meet the sales demand.
• Inaccurate production forecast may lead to
  incorrect purchasing decision.
• So in all there is a problem of integration
  between production planning , sales ,
  purchasing and accounting.
Production Planning Process
• Production Planning Process includes the
  following activities:
1. Producing the production plan-
   **Operational & Management control.
2. Acquiring raw materials
3. Scheduling equipment , facilities and
   workforce to process these materials.
4. Designing products and services
• Operational level activities include daily
  activities like purchasing , receiving , Quality
  Control , inventory control, materials
  management         (Bills   of    material),cost
  accounting(cost          of    personnel       ,
  materials,equipment)
• Managerial Requirements Planning include:
-------Identifying stocks that planned productions
calls for.
------Determining the lead time to get the stock
from the suppliers.
------ Calculating safety stock levels.
------- Calculating the most cost effective order
quantity.
Implementation of ERP in Production
               Planning
Subsystems                    How an ERP works
Sales Forecasting             Production has access to sales forecast so
                              it can adjust production levels to actual
                              sales.
Sales & Operations Planning   Determine if production facilities can
                              produce enough to meet the consumer
                              demand.
Purchasing                    Generates the purchase orders for raw
                              materials
Inventory                     Determine which material you need ,in
                              what quantity and at what time.
Accounting                    ERP captures data on the shop floor for
                              accounting purposes.
ERP-Human Resource
Subsystems                          Problems
Employee Information                Need to query employee information to
                                    identify the candidates with required skill
                                    sets.
Applicant selection and placement   Need to develop selection criteria to
                                    provide a more stable workforce.
Government reporting                Need to maintain and update data for
                                    government reporting requirements.
Job Analysis and design             Need to design positions which will
                                    minimize turnover by providing breadth
                                    and depth of responsibilities.
Compensation                        Need to develop competitive salary and
                                    benefit packages for key positions.
Benefit administration              Need to analyze alternative benefits
                                    scenarios to minimize costs and maximize
                                    employee loyalty and satisfaction.
• More of the problems exist due to lack of
  access to information about employees , skill
  sets ,job description , turnover data , retention
  data . Failure to link HR data with financial
  data.
Implementation of ERP in HR
Subsystem              How ERP works
Employee information   Maintains personnel information,
                       including job history, salary , retirement
                       and benefit choices.
Skills inventory       Maintains information on special skills ,
                       work experience.
Position Control       Defines each position with in the
                       organisation :Providing common job
                       categories     ,descriptions  ,    and
                       specifications which can be used across
                       the organisation.
Compensation           Maintain the compensation data,
                       maintain the employee compensation
                       changes(salary history , job evaluation
                       results)
Performance Management   Maintains performance appraisal data
                         and productivity data.
Training & development   Tracks information about the courses , I
                         instructions,students and registrations
Government reporting     Provides reports in response to
                         government statutes including the Age
                         discrimination act,the equal pay act ,,the
                         occupational act etc.
Payroll                  Generates payroll and various statements.
• In addition to these capabilities it supports
  attendance reporting , determination of
  overtime and bonus wages ,tracking of
  absences which are due to vacation , illeness
  or leave.
ERP Project Life Cycle
• ERP project is not only expensive but also
  require high attention in its implementation
  efforts.Once the need is established then its
  feasibility report should be prepared so as to
  ensure the smooth adoption and benefits
  likely to derive out of this investment.
Business Case Anaylsis
Stage 1- Pre Implementation Stage

          Business Case Anaylsis
            1.Business Practices
                                                    1.Cost –benefit Analysis
             2.Business Processes
                                                    2.Organisational Analysis
             3.IT Infrastructure
            4.Competitive environment
            5. Strategic Feasibility
Analysis(Technical,Organisational,Schedule
                      ))


                          Product /Partner Evaluation
Stage II : Implementation

     Change Management: BPR
      ,Training, Organisational               Project Management
              readiness




                            Implementation Approach
                                Phased/Big -bang
Stage 3: Post Implementation



                                                      Extended according to
        Optimization Utilization
                                                          requirements




                          Impact on Business Performance
Strategic Need Analysis
• Feasibility Analysis: Feasibility analysis guides
  the company in determing whether to process
  with the project or not.It identifies the
  important risk associated with the project.
Feasibility Analysis Parameters:
• 1. Technical :
Familiarity with application/Technology
Project Size
Compatibility
Related to determining methodology to be used.
• 2.Organisational
1. Top management support
2. User involvement and support
3. Be a part of development team-incorporate
   their support.
4. Stakeholders :
   Customers,Vendors,Government
• 5. Strategic Alignment: Fits with company
  goals , mission.
• 6. Political Scenario
• 3. Schedule:
1.Time & Cost
2.Use PERT/CPM techniques to access if the
project is on Track
• Other issues
Availability
Reliability
Security
Resources required.
Risk:
Cost Benefit Anaylsis:ROI,Present value anaylsis
Cost Element Associated with ERP
• There are some fixed cost elements that are
  associated with implementation of ERP:
  Hardware cost , software cost , system integration
  cost , training cost , staff cost , consultant cost to
  estimate the overall investment.
        The company should also consider
operational and financial parameter like the
working capital , fixed assets , inventory turnover
ratio , manpower productivity ratio , business
process lead time.
• Approximate investment required for a
  small/medium scale         organization with
  turnover< 20 Crore is 35 Lakh Approximately.
        This    amount     includes:    Network
infrastructure     for   5    LAN    points     ,
Hardware(database          and       application
server),Operating system , database , Annual
maintaince ,IT skill manpower.
• Some of the global benchmarks for benefits of
  ERP driven business :
 30-35 % reduction in cost of sales
65-70 % reduction in cost of quality
75-80 % reduction in delivery time
35-40 % reduction in manpower
60-80 % reduction in inventory.
       Also there is reduction in engineering &
design time , supply chain optimisation , machine
down time
Analysis of ERP software
• Some ERP solutions are tailor made but it can
  be modified and customized to cover a range
  of industry segment
ERP Market
• Its growing
• Lack of skill full people.
SAP
• It occupies the 30 % of the market share.
• It’s the world leader in ERP solutions
• It stands for Systems Application and Product
  in Data processing.
• Current version of SAP that is being used is
  SAP R3.
• It operates on operating system like UNIX,NT.
• It has more then 7500 clients . It uses
  ABAP/4(Advance           Business Application
  Programming) and has 14 different modules.
• It is the first mover of ERP.
• It serves Aero space , defense ,automotives ,
  chemicals , healthcare , engineering &
  construction,phramaceutical.
SAP R3
• r/3 system

    R/3 employees’ three-tier client/server architecture widely recognized by
SAP customers, industry analysts and technology partners to solving some of
today’s most demanding information management challenges.

    There are three functional layers and each support the demands of its
functions.

• 1. The first layer is data layer resides on control servers.
• 2. Second layer i.e. the application layer holds the processing logic of
  the system, prepares and formats the data for individual offices and
  departments.
• 3. The presentation layers handles all the tasks related to presentation
  of data including tasks interfaced by users of personal computers.
Strengths of SAP
•   Long term Partnership with the customers.
•   In-depth knowledge of business.
•   Brand recognition
•   Experience
•   Sound financial situation
•   Covering 27 different industries.
•   Sustained investment in R&D
•   Strong qualified consultant.
Weakness
• Its too big and complex.
• Costly
• It takes between 18 months to 5 years.
• Oracle:
  Next challenger to SAP.
  Its product name is Oracle E-business Suite .

• Peoplesoft: It has three products: People soft
  enterprise , people soft entreprise one , people
  soft world catering- HR , Finance , IT
  ,procurement ,marketing , services,sales.
• IFS : Industrial financial system : Only for Large
  and medium size companies
Role of vendors
1.Vendors are the people who have developed
the ERP software’s. These people have invested
huge amount of time and efforts in research and
development to create the software solutions.
The ERP vendors spend billions of rupees in
research to come-up with innovations that make
the package more efficient, flexible and easy to
implement and use.
2.Along with development and research, the
vendors are also responsible for up gradations in
the technology. The vendors constantly upgrade
their products to become best and latest in
advancements of technology.
3.The vendor should supply the product and its
documentation as soon as the contract is
signed.For    fixing   any     problem      in
implementation, a vendor should have license
officer who should interact with the
implementation team.
4.The another role or responsibility of a vendor is as
a trainer – to offer initial training for company’s key
users. This informs the users how the package
works and what are the major components, how
the data and information flows across the system,
what is flexible and what’s not, what can be
configured and what cannot, what are the
limitations, what are the strengths and weaknesses,
what can be customized and what should not and
so
• The vendors also support the project functions
  and must exercise the quality control when
  product is implemented
• Vendors should continue to participate in all
  phases of implementation of a project.
• Rather than these responsibilities, vendors
  should also involve in customizing the product
  filling the gaps between package and actual
  business and offer the guarantee of
  customization.
ERP Market Share
criteria                        ifs                       marshal                   oracle                               sap                    Baan                 people soft          J.D.edwards


Completeness of functionality
with in core package.                 Comparison of Software
                                Yes, except project and
                                advanced production
                                scheduling.
                                                          Yes, except project and
                                                          advanced production
                                                          scheduling.
                                                                                    Yes, but maintenance modue is
                                                                                    available through Maximo. Project
                                                                                    scheduling and advanced scheduling
                                                                                    are add ons.
                                                                                                                         Yes, except advanced Yes, except project and Complete solution
                                                                                                                         production scheduling. advanced production
                                                                                                                                                scheduling.
                                                                                                                                                                      is not internal.
                                                                                                                                                                                          Yes, except project and
                                                                                                                                                                                          advanced production
                                                                                                                                                                                          scheduling




Project scheduling              Primavera link            Primavera link            Primavera link                       internal               internal             Primavera link       No link




Advanced planning and           Proposed i2               No link                   I1 Rhythm                            Limited internal and i2 No link             Available            No link
scheduling                      Rhythm                                                                                   Rhythm




Multi plant                     Available                 Available                 Maximo link                          Available              Not complete         Available            available
maintenance


Localization                    Planned                   Available                 Available                            Available              Available            Available            Not available



Architecture                    3 tier web thin client    3 tier web                3 tier web                           3 tier                 3 tier               3 tier               3 tier



Choice in OS                    Unix,NT                   NT                        Unix,NT,OS 400                       Unix,NT                Unix,NT              Unix,NT              Unix,NT,OS
                                                                                                                                                                                          400


Data base                       Oracle                    MS SQL                    Oracle                               Multiple               Multiple             DB2/400              multiple
                                                                                                                                                                     SQL server
                                                                                                                                                                     oracle



Development tools               Rational rose             MS visual                 Oracle designer                      ABAP                   Baan 4GL                                  ANSI C
Role of End users
In-house Implementation Pros & cons
• The system that their in-house team develops
  are not having quality, scope, functionality or
  technology as compared to software created
  by software firms.. But to get maximum
  benefit – out of packaged solution, the
  company should participate fully during a
  package implementation
• The people who are implementing ERP system
  should have the good knowledge of product
  along with following skills:
1. Knowledge of how to organize and run a
project of this magnitude, i.e., good
organizational skill, project management, team
management skill and knowledge of scientific
method of software project management
• 2. Enough experience in handling problem and
  issues that arise during the implementation e.g.
  problems like cost over runs, time overruns etc.
• 3. Good people skills: ERP implementation will
  face resistance from the employee i.e. will be
  ignorance about the product, fear of an un-
  employment, fear of training, fobia of technology
  etc. That’s why it is very important that people in
  the implementation team are very good,
  diplomats, adapt at diffusing crises situations
• Good leadership skills: An ERP implementation
  involves many people, thus is necessary for
  vendors to adapt good communication and
  leadership skills.       This is required for
  implementation with existing employees.
• Excellent – training skills: As the team training
  and end user training are the important phases of
  implementation process, the excellent training
  should provided by the vendor
ERP Product Life cycle
• It’s a modified BCM.
    A new company would start as a Baby and
then continues it way to become star and then
after it becomes in to maturity stage it is among
the cash cows.When the technology gets old and
it loses its client it becomes it ends up in the
category on Dogiee.
Technology: Immature
Technology: Mature
                                  Vendor:New Vendor
Vendor : Growing & established
                                  Functinoality:Basic
Functionality: Many add on’s
                                  Costs:Low
Liabilty:Less
                                  Support:Extended
Cost:Moderate
                                  Installed base: None/few
Installed base: Growing
                                  Liabilty:high


       Technology: Modern        Technology: Old
       Vendor: Established       Vendor:Declining
       Functinality: New         Support :Passive
       Support: Sturctured       Functanlity:No development
       Liabilty:Stable           Liability: Unstable
       Costs: High               Costs: Unacceptable
       Installed base : Large    Installed base:Decliing
Evaluation of ERP Solutions
Is ERP a technical or is it a Strategic Solution:

Whether it is a technical or it is strategic, the
other is bound to be impacted.
ERP as an Technical Solution
• If the company views ERP as a technical solution
  the main reason for changing over is that its
  present information system are too old. Many
  companies still use the systems that were
  developed in house and are specially adopted for
  the company . Most of the companies have
  several systems developed by different
  vendors.The capacity of these systems is often
  not enough or they cannot be upgraded because
  they are not supported any more.
ERP as a Strategic solution
• For larger enterprises it is very difficult to get a
  general overview of its organisation.This can be
  simplified with a uniform system where
  everybody works according to the same routine.
  An integrated ERP systems gives opportunities to
  rationalize and develop the organizational ERP
  system may be seen as a tool to obtain the
  information that can be important when forming
  the company future staretergies.Information
  technology to an increasing degree concerns the
  management and the decision to buy the ERP is
  almost always taken by the top management
• To further breakdown the above two categories there
  are three level that affected when implementing an
  ERP system:
a) Business Development : Development of the business
   strategies.
b) Operational Development: Development of the
   company’s business process and their relationship
   with the concerned functions with in the
   organizations.
c) System Development: Development and
   administration of necessary IT services where the
   ERP system is an Important part
Methadology For ERP evaluation:
• Since ERP involves huge investment it is like
  do it right the first time.Vendor selection is a
  multilayered process.Intially a request for
  information is delivered to some potential
  vendors after doing research in market.The
  various steps are as follows.
Step-1 RFI
• RFI summarizes the requirements of the company to
  the potential vendor . The level of details needs to
  enough to allow a good understanding of the effort
  involved in the proposed contract. However vendors
  are only going to express an interest and not a detailed
  proposal with the pricing details. In addition to a
  statement of the project requirements the RFI should
  also state any preconditions of the contract. The
  preconditons may be the quality standards ,size of the
  vendor organization ,location of corporate and support
  centers market position etc. Evaluation of the RFI
  document helps narrow down the vendors to a
  preferable limit.
Functional Requirements Specification
• Identifying the detailed functional requirements
   is the most intricate task of the management and
   the project committee.
------- The first step in defining specifications is to
break the job down in to manageable pieces by
business functions . Specifications for each function
can be defined with the help of experts in that
functional area.Perhaps the most difficult aspect of
defining in detail the functional requirements is
determing how much detail is enough and how
much is too much.
• After gathering all the functional requirements
  their importance is to be weighed. The main
  issues are to be focused . Some of the most
  important areas are finance ,marketing , project
  management , production planning & control. So
  to address these areas companies create their
  functional criteria and ask the vendors whether
  they comply with the given criteria by filling up
  some compliance materials provided in the next
  step of RFP preparation.
Request for Proposal (RFP)
• Request for Proposal is the next step in vendor
  selection.Once the vendor are narrowed down
  to a particular number in the RFI stage RFP’s
  are sent to them from organisation asking
  them for detailed proposal both in terms of
  technical & financial results.
• RFP must do the following:
1. Describe the company to the supplier
2. Provide an understanding of the needed
   software capabilities as it relates to the
   functional requirements.
3. Solicit bids(price estimate based on system
   requirements)
• RFP should contain the following information:
1.Introduction of the company,the industry it
serves and the scope of the planned system.
2.Objectives for adopting ERP based information
system
3.Instructions to be followed by the bidders
4.Criteria that will be used to make the selection
• 5. Detailed functional requirements to which
  the bidders capabilties response is expected
• 6. Conditions of the contract between the
  company and the bidders for implementing
  the ERP based information system.
• Some if the standard methods that are
  followed are:
1) Open tendors:Tenders are invited openly
   from ERP vendors .
2) Limited tender: In this in comparison to open
   tender is restrictive process as a limited
   number of RFP’s are sent to a few pre-ferable
   vendors.
Evaluation Procedures:
ERP enabled BPR
• Business Process Re-engineering is the
  fundamental rethinking and radical redesign
  of business process of an organization to
  achieve dramatic improvement in critical
  contemporary measures of performance such
  as cost , quality , service and speed.It involves
  radical redesign of business process ,
  information technology and the organisation
  structure.
Why Process re-engineering?
• To gain Core competency.
• Customer demand :Significant gap exist
  between the actual and the desired results.

**** almost 70 % of the projects fail due to lack
of senior management sponsorship or failure to
make commitement.
How is ERP different from other
      Process Improvements.
• Quick Hits :These are typically low risk , easily
  achievable efforts that provide immediate payback
  opportunities.
• Incremental Improvements : Focusing on small
  performance gaps , delivers small degree of change
  that achieve small but meaningful business results.
 Document the process problem-----Establish the measures-----
Follow the process----Measure the performance------Identify and
implement improvements.
• 3.Re-engineering -
 But it says the current process is irrelevant it
does not work , it is broken , forget it , just start
over again.
      Initiating(defining the scope & objectives
of the re-engineering project) ----Documenting
using Porters value chain-----Focus on AS-IS
Process-----Design TO- BE process------
Implementation.
Characteristics of BPR
• Cross-functional Orientation & Process
  Innovation:
• Customer focus and outcome orientation.
Workflow management system in
             BPR
• Workflow management integrates aspects of
  technology ,organization &methodology and
  support in communication and coordination
  of business processes in the organization.
Workflow Process
• 1. Initiation------ 10 % of the total time
• 2. Documenting the processes using Michael
  Porters value chain.-------- 10 % of the total
  time
• 3.Focus on the AS-IS processes------ 20 % of
  the total time.
• 4.Design the “ TO-BE” processes.--- of the 40
  % of the total time.
• 5. Implementation of ERP enabled BPR- 20 %
  of the total time.
Five stage Model of AS-IS/TO-BE
              Analysis
• In this model the thorough analysis of the
  ability to meet core business needs and
  identifying of gaps between the core needs 7
  existing applications features and functionality
  is documented with all the alternatives ,
  including estimates of all resource and
  schedule impacts.
• It covers the following aspects:
a) Process Analysis
b) Product analysis
c) IT infrastructure
d) Competitive analysis
e) Strategic analysis
• Process Analysis : A clear understanding of the
  current process is needed to be done to have
  a migration from “AS-IS” environment to the “
  TO-BE” environment..
•             AS ----IS                                TO-BE
    1.   Customer dissatisfaction because of delays   1.Matrix structure is
    2.   Inefficient manufacturing process            required to reduce
    3.   Increased labour cost ,raw material cost.    bureaucracy
    4.   Lack of innovation in business               2. Need for efficient
                                                      cellular system
                                                      3. Needed to reduce
                                                      product cycle time.
           ERP helps in                               4. Need for proper
         Reducing inventory                           implementation of supply
         Decentralization of decision making.         chain Management
         Creating sense of ownership among
         workers
         Reduce cycle time
• Product Anaylsis : Same as in Process analysis
The AS-IS and TO-BE analysis of the product is
done.
   AS-IS                         TO-BE
1.Lack of innovation in          1. New product development
product development
2. Decline in sales because of   2. Integration of all departments to
non-competitive products             produce innovative product.
3. Low productivity               3. Increasing productivity.
• IT infrastructure: It is important to
  understand the current systems that are
  supporting the current processes.
                   Most of the time the new
technology will replace some or all of the
existing technology.By understanding the
current systems data migration , integration and
plan for a smooth transition to the new
technology can be defined.
• Competitive Analysis :
    AS-IS                                         TO-BE
1. Decline in sales because          Implementing latest technology
of rise in competition
2. Lack of innovation in             Increasing network within and
Products comparing to                outside of the organization
Competitors.
3. Lack of technological advantage   Leading organization towards SBU.
Strategic Analysis
• 1. Programs in Isolation       1. Rebuild process from scratch
• 2. No synergy gain             2. Redesign the methods
• 3. Bureaucratic hierarchical   3. Design & develop customer
    organization structures         centric ,decentralized
                                    decision making flexible
                                     systems
ERP –ES enabled best business
             practises.
• Lean manufacturing
• Vendor managed inventory
• Condition based scheduled maintaince (CBM)
  to launch a journey towards excellence for
  achieving dual goals viz zero defect & zero
  breakdown.
• Competency based appraisal
• All the above management practices demand
  availability of accurate information and
  coordination between various departments ,
  parties and business processes.So for this ERP
  based integrated information system become
  inevitable.
Lean Manufacturing
• Lean manufacturing is a means by which the
  overall business processes are organized so as
  to deliver products with greater variety and
  superior quality using less resource and in a
  shorter time.It can be implemented by having:
1. Faster throughput times for inbound , work
   in progress.
2. Smaller manufacturing batch sizes.
3. Shorter set up and changeover time.
4. Greater schedule stability
5. Lower rework and rectification costs.
Adapting LM principles for
          automobile producers
• Three inter-related components necessary
  are:
1. Design for logistics and manufacture.
                                             Agile process
2. Organizing manufacturing along LM         and
                                             consistent
   principles.                               performance
                                             measures.
3. Integrative supplier relationships.
Design for logistics
• Part count is very necessary if not managed
  carefully will tend to proliferate very fast . In
  the interest of speedy new product
  development new product designs do not
  always take sufficient account of existing parts
  . As a result the part count for raw materials
  part , finished parts and subsystems can go
  up. The lean manufacturing principle for
  design for logistics is therefore very critical.
• Commonising raw materials part :
• Common finished parts & use of modular
  designs.
• Staged engineering change control.: All
  manufacturing process data , tooling and
  quality plans.
• Multifunctional teamwork.
• Organizing manufacturing along LM principles:
The first element here entails the effective
integration of marketing and planning. The
manufacturing system for lean manufacturing
do not always integrate the customer enquiry
stage and the order release stage.
• The first is to take orders as they come on a
  first come first serve basis and build them in
  to master production schedule . These are
  then sequenced to balance the work content
  of the assembly line. Now here the work
  content may fluctuate and this may lead to
  volume and mix turbulence. The tight coupling
  between the different levels of the product
  structure could also schedule turbulence after
• Unforeseen circumstances such as component
  non-supply, quality or production problems .
  The weakness of this process in to the
  customer enquiry process thereby effectively
  decoupling them.
                  The       best option is to
integrate the customer enquiry stage and order
release stage with the help of ERP.This can be
done in two steps . Firstly MPS is prepared
• Second the customer order is taken before a
  due date can be promised the order is
  matched to the closest unoccupied order slot
  in MPS.If the customer order and the
  proposed oder slot are deemed to be
  compatible then the order is accepted in to
  that slot and the delivery due date is
  calculated and promised.
• Integrative Supplier relationships:




Agile Processes and consistent performance
measures:
Vendor Managed Inventory (VMI)
• Vendor managed inventory is a process where
  the manufacturer generates orders for the
  distributor based on demand information sent
  by the distributor.
            Under VMI instead of distributor
monitoring sales and inventory for the purpose
of triggering replenishment orders the vendor
assumes responsibility for these activities
through enterprise resource planning.
• There are basically two models :
1. The conventional business model : Here the
   distributor is in full control of the timing and
   size of the order being placed.
2. Vendor Managed Inventory Model: The
   manufacturer receives electronic data that
   informs it about the distributor’s sales and
   stock levels.The manufacturer can view every
   item that the distributor stocks as well as the
• True point of sale data. The manufacturer is
  responsible for creating and maintaining the
  inventory plan.
How does VMI work
• There are basically two transactions in the ERP
  system at the heart of the process . The first is
  the product activity record . The data
  contained in this document are sales and
  inventory information . The inventory data is
  typically segmented in to various groups such
  as on hand on order , committed ,back
  ordered and so forth . This transaction is the
  backbone of VMI and is sent by the distributor
on a prearranged schedule daily . The decision
to order is based on this data.
                       The manufacturer reviews
the information that has been sent in by the
distributors to determine if an order is needed.
1. The first step is automatic verification of the
   data as accurate and meaningful
2. ERP calculates a re-order point for each item
3. ERP system compares the quantity available
at the distributor with the reorder point for
each item at each location . This determines if
an order is needed.
4. The order quantities are then calculated.
• The second VMI transaction informs the
  distributors what product to expect from the
  manufacturer. There are two transactions
  being used for this function . The most
  frequently used is the purchase order
  acknowledgement .This document contains
  the product numbers and quantities ordered
  by the manufacturer on the distributors
  behalf.
Benefits to Manufacturer &
                Distributor
•   Lower distributors Inventories
•   Lower administrative costs.
•   Increased sales
•   A true partnership is formed.
•   Stabilize the timing of purchase orders.
Condition Based Maintaince (CBM)
• There are three types of machine maintaince:
  Unplanned breakdown maintaince , planned
  scheduled maintaince , condition based
  maintaince.
           Unplanned maintaince increase the
cost of downtime and costs . The planned
scheduled maintaince is normally based on the
statistical analysis of the machine failure history
and maintaince recommendation of machine
• Spare parts manufacturer . The third type is
  the condition monitoring based strategy .It is
  planned maintaince based on the measuring
  the conditions of the critical elements of the
  machine during operation.The anaylsis can be
  done to predict the time to failure and thus
  allow maintaince to be planned.The object of
  condition monitoring is not only to identify
  defects but also to identify the root cause of
• Failure.
Predictive maintaince is one main type of
condition based maintaince . While performing
predictive maintaince tasks a user must access
warning signs that a failure is about to take
place and react to those warning signs.This
approach pulls together operating data,design
data ,maintaince logs and condition based
assessements in order to schedule future
• Maintaince.
How does it work ?
The information of the machine is extracted by
instruments like infra-red thermal image and
analyzed to      extract information to detect
machine ‘health state’ based on decision making
algorithms (like BI software).Then the present
condition of the machine is determined and the
future condition can be predicted.
The ERP package uses real time data from the
equipment monitoring devices to access
equipment      conditions against predefined
normal operating parameters.
           Provides real time alerts ( via pager ,
email or other messaging systems when the
equipment is operating outside of normal
bounds so that appropriate maintaince action
can be taken place.
• Benefits of condition based apporach is :
1. Increased plant uptime generates profit
2. Enables reduction in spares stockholding
3. Reduces maintaince costs
4. Reduces the number of catastrophic failures
5. Extends the interval between maintaince
   period
6. Reduce the number of costly emergency
   repairs.
• Improved man power utilization

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Introduction to ERP based Enterprise system

  • 1. Introduction to ERP based Enterprise system
  • 2. • ERP provides an integrated application environment with fast and seamless access to a single unified business information system. • It cost between 50 Lakh to 500 Crores depending on the size of the organization . It is being used by govt , insurance companies ,banks and universities ,oil companies , defense.
  • 3. • ERP is a fully integrated management system and it includes : • It provides real time online information for decision making.
  • 4. Evolution of ERP • The evolution of SAP is from SAP R1 to SAP R2 to SAP R3 to MY SAP. • From EOQ to MRP (MPS) to ERP.
  • 5. • Application of ERP for a manufacturing concern. Bring the raw material from the supplier---- Schedule it in to production to make the finished products-----planning preventive maintaince(effect of such maintaince on customer orders) -----depreciation of equipment in financial system---scrap it from system.
  • 6. Challenges in Implementation of ERP • Structural & Cultural in nature. • Most ERP projects are failed to be implemented on time and higher cost. • ERP needs Re-engineering of process.
  • 7. Potential benefit of ERP(Tangible & Intangible) • Enterprise integration :Functional & Geographical. • Standardization of systems. • Transparency • Reduction in paper work. • On time and accurate information. • Better monitoring and quicker response of queries. • Increased customer satisfaction.
  • 8. Modules of ERP • ERP has a client server architecture. • It deals with the following modules. ----- Human Resource------ 1.Payroll ----Handles accounting and preparation of cheques related to employee salary , wages and bonuses. 2. Human resources administration: Personnel management including recruitment ,business , travel and vacation allotment
  • 9. • Financial module: 1. Accounts recievable 2. Accounts payable 3. Fixed assets 4. Treasury assets----Monitors and display cash holding,financial deals.
  • 10. • Manufacturing and logistics: 1.Production planning: 2Materials management 3.Sales and distribution 4.Order entry and process of customer orders 5.Warehouse management 6.Transportation management 7.Plant maintaince 8.Customer service management
  • 11. Vendors of ERP • ORACLE- CRM ,SCM, Financial Management module. • SAP • Microsoft • Infor • Epicor • ABB Automation
  • 12. Advantages of using ERP : • 1.Scheduling the operations to deliver the product to the customer. • 2.Planning preventive maintaince of equipment.
  • 13. Sales & Distribution ERP Module: • Eg : A company manufacture motors. They encountered the following problem Subsystems Problem Sales Order entry Incorrect pricing , incorrect credit information , calls to customer to get the correct information Inventory Incorrect inventory , delays in inventory update ,Inadequate inventory to fill orders. Shipping Delay in shipping and delivery Invoicing Inaccurate or incomplete invoice
  • 14. Payment Processing Incorrect posting of payment Account receivable Delay in accounts receivable posting ,reminder letters are generated to customers who have already paid
  • 15. Sales & Marketing Process Operational Prospecting , contact management, telemarketing . Management Control Sales management ,product pricing , advertising and promotion ,sales forecasting.
  • 16. Implementation of ERP in this SALES and Marketing module • Implementing ERP provide integrated marketing support systems which include contact files , order entry files , sales history files , CRM software( previous experience of customer , including purchases , product preferences & payment history world wide).
  • 17.
  • 18. • Now here with the help of ERP module: Customer places an order-----Sales order is recorded----ERP systems schedules shipping(works backward from shipping date to reserve materials to order parts from suppliers and to schedule manufacturing)------ERP checks the customer credit limit update the sales forecast----creates the bills of materials-----sales person commission is updated----Product cost and profitability is calculated- Finally accounting data is updated(balance sheet , accounts payable, Ledgers.
  • 19. • The major advantage of Sales & Marketing module provides the benefit of standard codes , common data base, standard document , audit trail.
  • 20. ERP (CRM) Key features Characteristics One to One marketing Tailors product ,pricing , promotions to the customer. Telemarketing Facilitates customer contact and call list management. Call Centre automation Enables queries to a product Sales & Marketing ERP (CRM) helps in Sales & Territory management , Contact management ,lead management.
  • 21. Interfacing of Sales & Marketing Module with the other modules.
  • 22. Accounting & Finance ERP • Suppose a Company is selling motors : Now the following problem can occur if there is no Accounting & Finance ERP : Credit Management Accounts Receivable balances on customer can fall out of date and result in mis -information in sales about customer credit limits. Product Profitability Inconsistent recordkeeping keyed in to multiple data bases may result in correct data on product profitability.
  • 23. Finished goods inventory Delays in increasing finished goods inventory when goods are transferred from manufacturing in to the warehouse. Consolidating information from Difficulty closing books at the end of subsdaries accounting period which is complicated when multiple subsidiaries with multiple currencies ,difficulty integrating financial information from incompatible system with different data base. Management reporting Separate data base for marketing ,production and purchasing make it difficult to provide management with an integrated analysis of profitability and cash flow. Creating an audit trial Difficulty creating an audit trial of transactions when multiple transactions use multiple databases
  • 24. Accounting & Finance Process • Accounting & Finance functions produces transactions such as paychecks , checks to vendors ,customer invoices , purchase orders. The accounting processes begin when a sales order is entered -------This generates an inventory update to the inventory system which maintains information about each item in stock and triggers the purchase of additional stock when the stock level reaches a certain point------
  • 25. ------The purchase order system creates the purchase order and tracks which purchase orders have been fulfilled , which items are on back order and which orders are expected to be received ------ The sales order generates an invoice to the customer from account receivable system------- when the payment is made the account receivable balance is updated(When the payments are overdue the Account receivable system generates a report that shows account balances which are 30,60,90 days overdue .
  • 26. Side by side Accounting & Finance module does the budgeting ,cash management, capital budgeting also.
  • 27. Production & Material Management ERP.
  • 28. Without ERP –The Problems Faced • Problem of shortages , Capacity Planning , Supplier Problem. • Last minute change in the product specifications can fail to make it to the shop floor. • When a totally new product is to be designed the engineering department does not have the information from marketing what actually a customer wants.
  • 29. • Purchasing requisitions get lost in the approval process because paperwork is all manual . So it creates multiple purchase requisitions. • Production Planning Problem: Production planning may not be linked to expected sales levels , difficulty in adjusting production to actual sales to meet the sales demand. • Inaccurate production forecast may lead to incorrect purchasing decision.
  • 30. • So in all there is a problem of integration between production planning , sales , purchasing and accounting.
  • 31. Production Planning Process • Production Planning Process includes the following activities: 1. Producing the production plan- **Operational & Management control. 2. Acquiring raw materials 3. Scheduling equipment , facilities and workforce to process these materials. 4. Designing products and services
  • 32. • Operational level activities include daily activities like purchasing , receiving , Quality Control , inventory control, materials management (Bills of material),cost accounting(cost of personnel , materials,equipment)
  • 33. • Managerial Requirements Planning include: -------Identifying stocks that planned productions calls for. ------Determining the lead time to get the stock from the suppliers. ------ Calculating safety stock levels. ------- Calculating the most cost effective order quantity.
  • 34. Implementation of ERP in Production Planning Subsystems How an ERP works Sales Forecasting Production has access to sales forecast so it can adjust production levels to actual sales. Sales & Operations Planning Determine if production facilities can produce enough to meet the consumer demand. Purchasing Generates the purchase orders for raw materials Inventory Determine which material you need ,in what quantity and at what time. Accounting ERP captures data on the shop floor for accounting purposes.
  • 35. ERP-Human Resource Subsystems Problems Employee Information Need to query employee information to identify the candidates with required skill sets. Applicant selection and placement Need to develop selection criteria to provide a more stable workforce. Government reporting Need to maintain and update data for government reporting requirements. Job Analysis and design Need to design positions which will minimize turnover by providing breadth and depth of responsibilities. Compensation Need to develop competitive salary and benefit packages for key positions. Benefit administration Need to analyze alternative benefits scenarios to minimize costs and maximize employee loyalty and satisfaction.
  • 36. • More of the problems exist due to lack of access to information about employees , skill sets ,job description , turnover data , retention data . Failure to link HR data with financial data.
  • 37. Implementation of ERP in HR Subsystem How ERP works Employee information Maintains personnel information, including job history, salary , retirement and benefit choices. Skills inventory Maintains information on special skills , work experience. Position Control Defines each position with in the organisation :Providing common job categories ,descriptions , and specifications which can be used across the organisation. Compensation Maintain the compensation data, maintain the employee compensation changes(salary history , job evaluation results)
  • 38. Performance Management Maintains performance appraisal data and productivity data. Training & development Tracks information about the courses , I instructions,students and registrations Government reporting Provides reports in response to government statutes including the Age discrimination act,the equal pay act ,,the occupational act etc. Payroll Generates payroll and various statements.
  • 39. • In addition to these capabilities it supports attendance reporting , determination of overtime and bonus wages ,tracking of absences which are due to vacation , illeness or leave.
  • 40. ERP Project Life Cycle • ERP project is not only expensive but also require high attention in its implementation efforts.Once the need is established then its feasibility report should be prepared so as to ensure the smooth adoption and benefits likely to derive out of this investment.
  • 41. Business Case Anaylsis Stage 1- Pre Implementation Stage Business Case Anaylsis 1.Business Practices 1.Cost –benefit Analysis 2.Business Processes 2.Organisational Analysis 3.IT Infrastructure 4.Competitive environment 5. Strategic Feasibility Analysis(Technical,Organisational,Schedule )) Product /Partner Evaluation
  • 42. Stage II : Implementation Change Management: BPR ,Training, Organisational Project Management readiness Implementation Approach Phased/Big -bang
  • 43. Stage 3: Post Implementation Extended according to Optimization Utilization requirements Impact on Business Performance
  • 44. Strategic Need Analysis • Feasibility Analysis: Feasibility analysis guides the company in determing whether to process with the project or not.It identifies the important risk associated with the project.
  • 45. Feasibility Analysis Parameters: • 1. Technical : Familiarity with application/Technology Project Size Compatibility Related to determining methodology to be used.
  • 46. • 2.Organisational 1. Top management support 2. User involvement and support 3. Be a part of development team-incorporate their support. 4. Stakeholders : Customers,Vendors,Government
  • 47. • 5. Strategic Alignment: Fits with company goals , mission. • 6. Political Scenario
  • 48. • 3. Schedule: 1.Time & Cost 2.Use PERT/CPM techniques to access if the project is on Track
  • 49. • Other issues Availability Reliability Security Resources required. Risk: Cost Benefit Anaylsis:ROI,Present value anaylsis
  • 50. Cost Element Associated with ERP • There are some fixed cost elements that are associated with implementation of ERP: Hardware cost , software cost , system integration cost , training cost , staff cost , consultant cost to estimate the overall investment. The company should also consider operational and financial parameter like the working capital , fixed assets , inventory turnover ratio , manpower productivity ratio , business process lead time.
  • 51. • Approximate investment required for a small/medium scale organization with turnover< 20 Crore is 35 Lakh Approximately. This amount includes: Network infrastructure for 5 LAN points , Hardware(database and application server),Operating system , database , Annual maintaince ,IT skill manpower.
  • 52. • Some of the global benchmarks for benefits of ERP driven business : 30-35 % reduction in cost of sales 65-70 % reduction in cost of quality 75-80 % reduction in delivery time 35-40 % reduction in manpower 60-80 % reduction in inventory. Also there is reduction in engineering & design time , supply chain optimisation , machine down time
  • 53. Analysis of ERP software • Some ERP solutions are tailor made but it can be modified and customized to cover a range of industry segment
  • 54. ERP Market • Its growing • Lack of skill full people.
  • 55. SAP • It occupies the 30 % of the market share. • It’s the world leader in ERP solutions • It stands for Systems Application and Product in Data processing. • Current version of SAP that is being used is SAP R3. • It operates on operating system like UNIX,NT.
  • 56. • It has more then 7500 clients . It uses ABAP/4(Advance Business Application Programming) and has 14 different modules. • It is the first mover of ERP. • It serves Aero space , defense ,automotives , chemicals , healthcare , engineering & construction,phramaceutical.
  • 57. SAP R3 • r/3 system R/3 employees’ three-tier client/server architecture widely recognized by SAP customers, industry analysts and technology partners to solving some of today’s most demanding information management challenges. There are three functional layers and each support the demands of its functions. • 1. The first layer is data layer resides on control servers. • 2. Second layer i.e. the application layer holds the processing logic of the system, prepares and formats the data for individual offices and departments. • 3. The presentation layers handles all the tasks related to presentation of data including tasks interfaced by users of personal computers.
  • 58. Strengths of SAP • Long term Partnership with the customers. • In-depth knowledge of business. • Brand recognition • Experience • Sound financial situation • Covering 27 different industries. • Sustained investment in R&D • Strong qualified consultant.
  • 59. Weakness • Its too big and complex. • Costly • It takes between 18 months to 5 years.
  • 60. • Oracle: Next challenger to SAP. Its product name is Oracle E-business Suite . • Peoplesoft: It has three products: People soft enterprise , people soft entreprise one , people soft world catering- HR , Finance , IT ,procurement ,marketing , services,sales.
  • 61. • IFS : Industrial financial system : Only for Large and medium size companies
  • 62. Role of vendors 1.Vendors are the people who have developed the ERP software’s. These people have invested huge amount of time and efforts in research and development to create the software solutions. The ERP vendors spend billions of rupees in research to come-up with innovations that make the package more efficient, flexible and easy to implement and use.
  • 63. 2.Along with development and research, the vendors are also responsible for up gradations in the technology. The vendors constantly upgrade their products to become best and latest in advancements of technology.
  • 64. 3.The vendor should supply the product and its documentation as soon as the contract is signed.For fixing any problem in implementation, a vendor should have license officer who should interact with the implementation team.
  • 65. 4.The another role or responsibility of a vendor is as a trainer – to offer initial training for company’s key users. This informs the users how the package works and what are the major components, how the data and information flows across the system, what is flexible and what’s not, what can be configured and what cannot, what are the limitations, what are the strengths and weaknesses, what can be customized and what should not and so
  • 66. • The vendors also support the project functions and must exercise the quality control when product is implemented • Vendors should continue to participate in all phases of implementation of a project. • Rather than these responsibilities, vendors should also involve in customizing the product filling the gaps between package and actual business and offer the guarantee of customization.
  • 68. criteria ifs marshal oracle sap Baan people soft J.D.edwards Completeness of functionality with in core package. Comparison of Software Yes, except project and advanced production scheduling. Yes, except project and advanced production scheduling. Yes, but maintenance modue is available through Maximo. Project scheduling and advanced scheduling are add ons. Yes, except advanced Yes, except project and Complete solution production scheduling. advanced production scheduling. is not internal. Yes, except project and advanced production scheduling Project scheduling Primavera link Primavera link Primavera link internal internal Primavera link No link Advanced planning and Proposed i2 No link I1 Rhythm Limited internal and i2 No link Available No link scheduling Rhythm Rhythm Multi plant Available Available Maximo link Available Not complete Available available maintenance Localization Planned Available Available Available Available Available Not available Architecture 3 tier web thin client 3 tier web 3 tier web 3 tier 3 tier 3 tier 3 tier Choice in OS Unix,NT NT Unix,NT,OS 400 Unix,NT Unix,NT Unix,NT Unix,NT,OS 400 Data base Oracle MS SQL Oracle Multiple Multiple DB2/400 multiple SQL server oracle Development tools Rational rose MS visual Oracle designer ABAP Baan 4GL ANSI C
  • 69. Role of End users
  • 70. In-house Implementation Pros & cons • The system that their in-house team develops are not having quality, scope, functionality or technology as compared to software created by software firms.. But to get maximum benefit – out of packaged solution, the company should participate fully during a package implementation
  • 71. • The people who are implementing ERP system should have the good knowledge of product along with following skills: 1. Knowledge of how to organize and run a project of this magnitude, i.e., good organizational skill, project management, team management skill and knowledge of scientific method of software project management
  • 72. • 2. Enough experience in handling problem and issues that arise during the implementation e.g. problems like cost over runs, time overruns etc. • 3. Good people skills: ERP implementation will face resistance from the employee i.e. will be ignorance about the product, fear of an un- employment, fear of training, fobia of technology etc. That’s why it is very important that people in the implementation team are very good, diplomats, adapt at diffusing crises situations
  • 73. • Good leadership skills: An ERP implementation involves many people, thus is necessary for vendors to adapt good communication and leadership skills. This is required for implementation with existing employees. • Excellent – training skills: As the team training and end user training are the important phases of implementation process, the excellent training should provided by the vendor
  • 74. ERP Product Life cycle • It’s a modified BCM. A new company would start as a Baby and then continues it way to become star and then after it becomes in to maturity stage it is among the cash cows.When the technology gets old and it loses its client it becomes it ends up in the category on Dogiee.
  • 75. Technology: Immature Technology: Mature Vendor:New Vendor Vendor : Growing & established Functinoality:Basic Functionality: Many add on’s Costs:Low Liabilty:Less Support:Extended Cost:Moderate Installed base: None/few Installed base: Growing Liabilty:high Technology: Modern Technology: Old Vendor: Established Vendor:Declining Functinality: New Support :Passive Support: Sturctured Functanlity:No development Liabilty:Stable Liability: Unstable Costs: High Costs: Unacceptable Installed base : Large Installed base:Decliing
  • 76. Evaluation of ERP Solutions Is ERP a technical or is it a Strategic Solution: Whether it is a technical or it is strategic, the other is bound to be impacted.
  • 77. ERP as an Technical Solution • If the company views ERP as a technical solution the main reason for changing over is that its present information system are too old. Many companies still use the systems that were developed in house and are specially adopted for the company . Most of the companies have several systems developed by different vendors.The capacity of these systems is often not enough or they cannot be upgraded because they are not supported any more.
  • 78. ERP as a Strategic solution • For larger enterprises it is very difficult to get a general overview of its organisation.This can be simplified with a uniform system where everybody works according to the same routine. An integrated ERP systems gives opportunities to rationalize and develop the organizational ERP system may be seen as a tool to obtain the information that can be important when forming the company future staretergies.Information technology to an increasing degree concerns the management and the decision to buy the ERP is almost always taken by the top management
  • 79. • To further breakdown the above two categories there are three level that affected when implementing an ERP system: a) Business Development : Development of the business strategies. b) Operational Development: Development of the company’s business process and their relationship with the concerned functions with in the organizations. c) System Development: Development and administration of necessary IT services where the ERP system is an Important part
  • 80. Methadology For ERP evaluation: • Since ERP involves huge investment it is like do it right the first time.Vendor selection is a multilayered process.Intially a request for information is delivered to some potential vendors after doing research in market.The various steps are as follows.
  • 81. Step-1 RFI • RFI summarizes the requirements of the company to the potential vendor . The level of details needs to enough to allow a good understanding of the effort involved in the proposed contract. However vendors are only going to express an interest and not a detailed proposal with the pricing details. In addition to a statement of the project requirements the RFI should also state any preconditions of the contract. The preconditons may be the quality standards ,size of the vendor organization ,location of corporate and support centers market position etc. Evaluation of the RFI document helps narrow down the vendors to a preferable limit.
  • 82. Functional Requirements Specification • Identifying the detailed functional requirements is the most intricate task of the management and the project committee. ------- The first step in defining specifications is to break the job down in to manageable pieces by business functions . Specifications for each function can be defined with the help of experts in that functional area.Perhaps the most difficult aspect of defining in detail the functional requirements is determing how much detail is enough and how much is too much.
  • 83. • After gathering all the functional requirements their importance is to be weighed. The main issues are to be focused . Some of the most important areas are finance ,marketing , project management , production planning & control. So to address these areas companies create their functional criteria and ask the vendors whether they comply with the given criteria by filling up some compliance materials provided in the next step of RFP preparation.
  • 84. Request for Proposal (RFP) • Request for Proposal is the next step in vendor selection.Once the vendor are narrowed down to a particular number in the RFI stage RFP’s are sent to them from organisation asking them for detailed proposal both in terms of technical & financial results.
  • 85. • RFP must do the following: 1. Describe the company to the supplier 2. Provide an understanding of the needed software capabilities as it relates to the functional requirements. 3. Solicit bids(price estimate based on system requirements)
  • 86. • RFP should contain the following information: 1.Introduction of the company,the industry it serves and the scope of the planned system. 2.Objectives for adopting ERP based information system 3.Instructions to be followed by the bidders 4.Criteria that will be used to make the selection
  • 87. • 5. Detailed functional requirements to which the bidders capabilties response is expected • 6. Conditions of the contract between the company and the bidders for implementing the ERP based information system.
  • 88. • Some if the standard methods that are followed are: 1) Open tendors:Tenders are invited openly from ERP vendors . 2) Limited tender: In this in comparison to open tender is restrictive process as a limited number of RFP’s are sent to a few pre-ferable vendors.
  • 90. ERP enabled BPR • Business Process Re-engineering is the fundamental rethinking and radical redesign of business process of an organization to achieve dramatic improvement in critical contemporary measures of performance such as cost , quality , service and speed.It involves radical redesign of business process , information technology and the organisation structure.
  • 91. Why Process re-engineering? • To gain Core competency. • Customer demand :Significant gap exist between the actual and the desired results. **** almost 70 % of the projects fail due to lack of senior management sponsorship or failure to make commitement.
  • 92. How is ERP different from other Process Improvements. • Quick Hits :These are typically low risk , easily achievable efforts that provide immediate payback opportunities. • Incremental Improvements : Focusing on small performance gaps , delivers small degree of change that achieve small but meaningful business results. Document the process problem-----Establish the measures----- Follow the process----Measure the performance------Identify and implement improvements.
  • 93. • 3.Re-engineering - But it says the current process is irrelevant it does not work , it is broken , forget it , just start over again. Initiating(defining the scope & objectives of the re-engineering project) ----Documenting using Porters value chain-----Focus on AS-IS Process-----Design TO- BE process------ Implementation.
  • 94. Characteristics of BPR • Cross-functional Orientation & Process Innovation: • Customer focus and outcome orientation.
  • 95. Workflow management system in BPR • Workflow management integrates aspects of technology ,organization &methodology and support in communication and coordination of business processes in the organization.
  • 96. Workflow Process • 1. Initiation------ 10 % of the total time • 2. Documenting the processes using Michael Porters value chain.-------- 10 % of the total time • 3.Focus on the AS-IS processes------ 20 % of the total time. • 4.Design the “ TO-BE” processes.--- of the 40 % of the total time. • 5. Implementation of ERP enabled BPR- 20 % of the total time.
  • 97. Five stage Model of AS-IS/TO-BE Analysis • In this model the thorough analysis of the ability to meet core business needs and identifying of gaps between the core needs 7 existing applications features and functionality is documented with all the alternatives , including estimates of all resource and schedule impacts.
  • 98. • It covers the following aspects: a) Process Analysis b) Product analysis c) IT infrastructure d) Competitive analysis e) Strategic analysis
  • 99. • Process Analysis : A clear understanding of the current process is needed to be done to have a migration from “AS-IS” environment to the “ TO-BE” environment..
  • 100. AS ----IS TO-BE 1. Customer dissatisfaction because of delays 1.Matrix structure is 2. Inefficient manufacturing process required to reduce 3. Increased labour cost ,raw material cost. bureaucracy 4. Lack of innovation in business 2. Need for efficient cellular system 3. Needed to reduce product cycle time. ERP helps in 4. Need for proper Reducing inventory implementation of supply Decentralization of decision making. chain Management Creating sense of ownership among workers Reduce cycle time
  • 101. • Product Anaylsis : Same as in Process analysis The AS-IS and TO-BE analysis of the product is done. AS-IS TO-BE 1.Lack of innovation in 1. New product development product development 2. Decline in sales because of 2. Integration of all departments to non-competitive products produce innovative product. 3. Low productivity 3. Increasing productivity.
  • 102. • IT infrastructure: It is important to understand the current systems that are supporting the current processes. Most of the time the new technology will replace some or all of the existing technology.By understanding the current systems data migration , integration and plan for a smooth transition to the new technology can be defined.
  • 103. • Competitive Analysis : AS-IS TO-BE 1. Decline in sales because Implementing latest technology of rise in competition 2. Lack of innovation in Increasing network within and Products comparing to outside of the organization Competitors. 3. Lack of technological advantage Leading organization towards SBU.
  • 104. Strategic Analysis • 1. Programs in Isolation 1. Rebuild process from scratch • 2. No synergy gain 2. Redesign the methods • 3. Bureaucratic hierarchical 3. Design & develop customer organization structures centric ,decentralized decision making flexible systems
  • 105. ERP –ES enabled best business practises. • Lean manufacturing • Vendor managed inventory • Condition based scheduled maintaince (CBM) to launch a journey towards excellence for achieving dual goals viz zero defect & zero breakdown. • Competency based appraisal
  • 106. • All the above management practices demand availability of accurate information and coordination between various departments , parties and business processes.So for this ERP based integrated information system become inevitable.
  • 107. Lean Manufacturing • Lean manufacturing is a means by which the overall business processes are organized so as to deliver products with greater variety and superior quality using less resource and in a shorter time.It can be implemented by having: 1. Faster throughput times for inbound , work in progress. 2. Smaller manufacturing batch sizes. 3. Shorter set up and changeover time.
  • 108. 4. Greater schedule stability 5. Lower rework and rectification costs.
  • 109. Adapting LM principles for automobile producers • Three inter-related components necessary are: 1. Design for logistics and manufacture. Agile process 2. Organizing manufacturing along LM and consistent principles. performance measures. 3. Integrative supplier relationships.
  • 110. Design for logistics • Part count is very necessary if not managed carefully will tend to proliferate very fast . In the interest of speedy new product development new product designs do not always take sufficient account of existing parts . As a result the part count for raw materials part , finished parts and subsystems can go up. The lean manufacturing principle for design for logistics is therefore very critical.
  • 111. • Commonising raw materials part : • Common finished parts & use of modular designs. • Staged engineering change control.: All manufacturing process data , tooling and quality plans. • Multifunctional teamwork.
  • 112. • Organizing manufacturing along LM principles: The first element here entails the effective integration of marketing and planning. The manufacturing system for lean manufacturing do not always integrate the customer enquiry stage and the order release stage.
  • 113. • The first is to take orders as they come on a first come first serve basis and build them in to master production schedule . These are then sequenced to balance the work content of the assembly line. Now here the work content may fluctuate and this may lead to volume and mix turbulence. The tight coupling between the different levels of the product structure could also schedule turbulence after
  • 114. • Unforeseen circumstances such as component non-supply, quality or production problems . The weakness of this process in to the customer enquiry process thereby effectively decoupling them. The best option is to integrate the customer enquiry stage and order release stage with the help of ERP.This can be done in two steps . Firstly MPS is prepared
  • 115. • Second the customer order is taken before a due date can be promised the order is matched to the closest unoccupied order slot in MPS.If the customer order and the proposed oder slot are deemed to be compatible then the order is accepted in to that slot and the delivery due date is calculated and promised.
  • 116. • Integrative Supplier relationships: Agile Processes and consistent performance measures:
  • 117. Vendor Managed Inventory (VMI) • Vendor managed inventory is a process where the manufacturer generates orders for the distributor based on demand information sent by the distributor. Under VMI instead of distributor monitoring sales and inventory for the purpose of triggering replenishment orders the vendor assumes responsibility for these activities through enterprise resource planning.
  • 118. • There are basically two models : 1. The conventional business model : Here the distributor is in full control of the timing and size of the order being placed. 2. Vendor Managed Inventory Model: The manufacturer receives electronic data that informs it about the distributor’s sales and stock levels.The manufacturer can view every item that the distributor stocks as well as the
  • 119. • True point of sale data. The manufacturer is responsible for creating and maintaining the inventory plan.
  • 120. How does VMI work • There are basically two transactions in the ERP system at the heart of the process . The first is the product activity record . The data contained in this document are sales and inventory information . The inventory data is typically segmented in to various groups such as on hand on order , committed ,back ordered and so forth . This transaction is the backbone of VMI and is sent by the distributor
  • 121. on a prearranged schedule daily . The decision to order is based on this data. The manufacturer reviews the information that has been sent in by the distributors to determine if an order is needed. 1. The first step is automatic verification of the data as accurate and meaningful 2. ERP calculates a re-order point for each item
  • 122. 3. ERP system compares the quantity available at the distributor with the reorder point for each item at each location . This determines if an order is needed. 4. The order quantities are then calculated.
  • 123. • The second VMI transaction informs the distributors what product to expect from the manufacturer. There are two transactions being used for this function . The most frequently used is the purchase order acknowledgement .This document contains the product numbers and quantities ordered by the manufacturer on the distributors behalf.
  • 124. Benefits to Manufacturer & Distributor • Lower distributors Inventories • Lower administrative costs. • Increased sales • A true partnership is formed. • Stabilize the timing of purchase orders.
  • 125. Condition Based Maintaince (CBM) • There are three types of machine maintaince: Unplanned breakdown maintaince , planned scheduled maintaince , condition based maintaince. Unplanned maintaince increase the cost of downtime and costs . The planned scheduled maintaince is normally based on the statistical analysis of the machine failure history and maintaince recommendation of machine
  • 126. • Spare parts manufacturer . The third type is the condition monitoring based strategy .It is planned maintaince based on the measuring the conditions of the critical elements of the machine during operation.The anaylsis can be done to predict the time to failure and thus allow maintaince to be planned.The object of condition monitoring is not only to identify defects but also to identify the root cause of
  • 127. • Failure. Predictive maintaince is one main type of condition based maintaince . While performing predictive maintaince tasks a user must access warning signs that a failure is about to take place and react to those warning signs.This approach pulls together operating data,design data ,maintaince logs and condition based assessements in order to schedule future
  • 128. • Maintaince. How does it work ? The information of the machine is extracted by instruments like infra-red thermal image and analyzed to extract information to detect machine ‘health state’ based on decision making algorithms (like BI software).Then the present condition of the machine is determined and the future condition can be predicted.
  • 129. The ERP package uses real time data from the equipment monitoring devices to access equipment conditions against predefined normal operating parameters. Provides real time alerts ( via pager , email or other messaging systems when the equipment is operating outside of normal bounds so that appropriate maintaince action can be taken place.
  • 130. • Benefits of condition based apporach is : 1. Increased plant uptime generates profit 2. Enables reduction in spares stockholding 3. Reduces maintaince costs 4. Reduces the number of catastrophic failures 5. Extends the interval between maintaince period 6. Reduce the number of costly emergency repairs.
  • 131. • Improved man power utilization