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self - management for SELF - DEVELOPMENT PROF. V. VISWANADHAM
? WHAT ? WHY ? HOW ? ? ? ? ? ?
YOU  WILL  NEVER  HAVE  A  2nd  CHANCE TO  CREATE A GOOD 1st IMPRESSION
WHAT IS THE  PURPOSE OF LIFE ? HOW TO BEGIN THE PROCESSES OF  SELF - DEVELOPMENT ?
don't  remain  a  bud bloosom  like  a  flower
START . . . . . . LEAVING YOUR INFERIORITY COMPLEX BEHIND
OR BECOME  A  LEADER OF  YOUR  OWN  LIFE WHAT DO YOU WANT TO BE ? . . . A  FOLLOWER ? . . . . . A  LEADER ?
[object Object],[object Object],[object Object],S. M. I. L. E. S  =  SELF M  =  MOTIVATED I  =  INITIATIVE  ( TO ) L  =  LEARN  ( AND ) E  =  EXCEL LEARN TO LEARN  TO S.M.I.L.E.
WHAT THEY DO ? HOW WELL THEY DO ? CAN THEY DO IT BETTER ? WHY PEOPLE DO . . . MOTIVATION EXPLAINS IT ALL !
MOTIVATION  HELPS YOU TO PURSUE EXCELLENCE. QUALITY IS IMPLIED. NEVER COMPROMISE ON QUALITY. DELIVER MORE THAN  WHAT YOU HAVE PROMISED. PROVE YOUR INDISPENSABILITY.
MOTIVATION LEADS TO EXCELLENCE  EXCELLENCE LEADS TO SUCCESS 5  Es ENTHUSIASM EXPERIMENT EXPERIENCE EXPERTISE EXCELLENCE
DO THE DRILLS . . . THAT IS THE WAY TO . . . GET THE SKILLS ! NO SHORT CUTS, PLEASE.  THEY LEAD TO SHORTCOMINGS . . . &  WEAKENING OF FOUNDATIONS.
SELF - DISCIPLINE IS THE KEY TO SELF - DEVELOPMENT PRACTICE THE HABIT OF SELF - DISCIPLINE CONSTANTLY, CONSISTENTLY  AND PERSISTENTLY. SELF - DISCIPLINE IS THE FOUNDATION ON WHICH ALL SUCCESS IS BUILT. SELF - DEVELOPMENT BEGIN  YOUR . . .
SELF - MANAGEMENT BEGINS  WITH MOTIVATED  LEARNING GET  INSPIRED WHO  ARE  YOUR  ROLE  MODELS  ?
L I S T E N L I K E L E A D L I G H T L O V E L I V E L E A R N LEARN TO LEARN TO L E A R N L A U G H
KEEP  ON LEARNING NEW  SKILLS & BROADEN YOUR  HORIZONS STRENGTH  IS  LIFE WEAKNESS  IS  DEATH ~ Swami  Vivekananda
Knowledge and Skills Must have Basic Knowledge Must be quite strong in Basics Must be aware of current advances Must be aware of self limitations Must be able to apply what is known Must be able to learn quickly  Must have the interest to learn Must have commitment to learn Must be pro-active in learning
Presentation Skills Self confidence for presentation Prepare and practice for presentations Must know how to organize a presentation Knowledge driven presentations
General Appearance Neat appearance Good healthy maintenance of one’s body Must avoid body odours Must dress as required by the environment (office, customer place, etc) Must dress as required by an occasion
Soft Skills Communication Skills (English and local languages  effective speaking ability) Writing skills (reports and letters) General Appearance Body Language Customer Interface Interface with management and superiors Interface with peers and others Interface with administrators Travel  and customs related information
Inter Personal Behavior Must be friendly with everybody : customers,  colleagues, superiors, juniors  Must not be an introvert Must not be interfering in others jobs Must not hurt others feelings Must not allow friendship or other relationships to  affect work Must appear confident while speaking   to people  Good body language
Good Habits (desirable) Good Food Habits Keep Physically fit (exercise) Meditation (prayers) Smoking / drinking affects work Proper sleeping habits ensure success at work Minimum  : don’t let your habits   affect your work or health
Team Work   Ability to work in a team Share knowledge within the team Willingness to learn from others Willingness to adopt any role   as required in a team Willingness to help weak members of a team Willingness to learn from stronger members   of a team Must be a active participant in team’s  operations Must be able to interface with other teams   for information / work sharing
Leadership Qualities Ability to take on responsibilities Ability to put in extra work to help others Ability to teach and develop second line Willingness to share knowledge with team  members Must know the goals and responsibilities of the  team and ensure achievement of goals  Make everybody in the team participate Assign responsibilities to team members Lead in time of trouble Accept responsibility for failures
Discipline Discipline must be present in everything we do :  work, documentation, behavior, following  rules of the company and team Reporting responsibilities Discipline must be shown at all work places :  office, customer premises, etc
Flexibility  For working late hours For working on holidays For working at home For working on different technologies  For working with different teams For working with very difficult  customers
Summary Focus on Knowledge, Deployment of Knowledge for  problem solving, commitment, hard work,  discipline, team work, leader ship qualities,  documentation, soft skills, flexibility Always strive to surpass expectations Self Assess and correct at regular intervals Ask questions about yourself to peers and superiors  to get feedback about yourself and correct if  necessary Be a good person  Try to be an employer rather than an employee …….
MOVE OUT OF YOUR COMFORT ZONE. MOVE INTO THE CHALLENGE ZONE. THERE IS  ABSOLUTELY NO OTHER WAY TO BEGIN SELF - DEVELOPMENT. STRETCH YOURSELF
ENGAGE YOURSELF FULLY IN  WHATEVER YOU  DO + LEARN  TO  LIVE IN  THE  PRESENT BECOME AN ASSET NEVER BECOME  A LIABILITY _
GIVE YOUR HONEST BEST ALWAYS & IMPROVE IT CONTINUOUSLY BEGIN WITH  +  1% EXTRA EFFORT
ANALYSIS OF REASONS FOR FAILURE, [ WHETHER OURS  OR  THAT OF OTHERS]  WILL REVEAL   SECRETS OF SUCCESS. BE  WILLING  TO   LEARN  FROM  FAILURES – [ OF  YOUR  OWN  &  ALSO  THAT  OF  OTHERS ]
BE  INVOLVED, EMOTIONALLY, MENTALLY & SPIRITUALLY. WE MUST BECOME MORE CLEAR ABOUT OUR OWN  THOUGHTS, FEELINGS, & ACTIONS.
LEARN TO BE  TOLERANT, THOUGHTFUL, ACCEPTING, SELF-CONTROLLED, SUPPORTIVE, SYMPATHETIC, & GENEROUS.
TO DEVELOP YOURSELF, YOU MUST FIRST KNOW, WHAT KNOWLEDGE, UNDERSTANDING, SKILLS & ATTITUDES ARE NECESSARY.
INTROSPECT . OBSERVE  YOURSELF CAREFULLY, “ HOW  YOU THINK,  FEEL & ACT ?”
HELP YOURSELF TO UNDERSTNAD YOURSELF. 1. KNOW YOURSELF 2. MAKE CHOICES 3. MAKE  A POSITIVE DIFFERENCE  TO THE WORLD AROUND YOU
BE POSITIVE . . . IN THOUGHT, WORD AND ACTION. NOT OCCASSIONALLY, BUT ALWAYS.
TRY  NOT  TO BE  A PERSON OF SUCCESS, BUT  RATHER  A PERSON OF VALUES. BE VALUE ORIENTED
BE READING. BE RELATING. BE REFLECTING. BE REVIEWING. BE RADIATING.
WHEN YOU  CHANGE  YOUR   THINKING YOU CHANGE YOUR   BELIEFS  –  EXPECTATIONS  –  ATTITUDE  –  BEHAVIOUR  –  PERFORMANCE  –   & THUS, YOUR LIFE.
OUR ATTITUDES  CONTROL OUR LIVES. Your   A T T I T U D E determines your   ALTITUDE. ATTITUDES ARE A SECRET POWER WORKING 24 HOURS A DAY, FOR GOOD OR BAD. WE MUST LEARN TO   HARNESS  THIS GREAT FORCE.
Your  A T T I T U D E   determines your   ALTITUDE. What is your ATTITUDE ?
A T T I T U D E ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Towards Mother  Motherland  Wo men   ATTITUDE TOWARDS ?
Now decide on your attitude  in respect of each one of these aspects identified. May be, you can think of many other unique aspects. Have your own Action Plan. M.A.P. – MY ACTION PLAN Plan your Work  and Work your Plan.
GET MOTIVATED TO STRENGTHEN YOUR STRENGTHS  AND ACQUIRE THE REQUIRED NEW STRENGTHS. AND ALSO, WEAKEN YOUR WEAKNESSES & DO NOT INVITE ANY NEW WEAKNESSES. NO  MORE  NEW  WEAKNESSES  PLEASE . . .
DON'Ts . . . NO DRUGS NO ALCHOHAL no tobacco no indulgences no excesses no new vices know when to say "no", &  learn when to say "stop"
ALWAYS GIVE 100 % +  JUST A LITTLE BIT MORE . . . ALWAYS PLAN TO . . . EXCEED EXPECTATIONS AT LEAST  + 1% MORE PLEASE . . .
LEARN TO CONCENTRATE : IF YOU SCATTER YOUR ENERGIES, YOU REMAIN ORDINARY; IF YOU LEARN TO CONCENTRATE, YOU BECOME EXTRAORDINARY.
BECOME : CRITICAL  THINKERS. CREATIVE  PROBLEM  SOLVERS. EFFECTIVE  COMMUNICATORS. EFFECTIVE  CHANGE-AGENTS. ETHICAL  DECISION-MAKERS.
DEVELOP : MASTERY OF BASIC SKILLS. CREATIVITY ACTION - ORIENTATION WORKING WONDERFULLY WITH OTHERS. SMILINGLY TACKLE DISTRACTIONS.  M.C.A. W.W.W. S.T.D.
SELF - MANAGEMENT  IMPLIES  GETTING SELF - MOTIVATED TO BECOME SELF - DISCIPLINED TO COMMENCE THE SELF - DEVELOPMENT  JOURNEY ACTION POINTS 12  MMDD
[object Object],[object Object],++++++++++++
2.  ENSURE  THE COMPANY OF  POSITIVE PEOPLE
3. READ GOOD BOOKS  THAT PROVIDE   POSITIVE MOTIVATION
4. BE ACTIVE.  BE PRO-ACTIVE.   BE  A  SELF – STARTER BECOME  ACTION  ORIENTED
5. FEED  YOUR MIND WITH  CONFIDENCE – FILLING  THOUGHTS
6.  IMPROVE  YOUR SELF-ESTEEM,  SELF-IMAGE  AND THUS  YOUR SELF-CONFIDENCE WHICH LEADS TO SELF – DEVELOPMENT & ALL ROUND DEVELOPMENT
7.  PRACTICE  THE HABIT OF  LIVING IN THE PRESENT [AVOID PROCRASTINATION] LEARN  TIME  MANAGEMENT  SKILLS
8. MODEL YOURSELF  AFTER  SUCCESSFUL PEOPLE ~  DO NOT IGNORE THE LESSONS TO BE LEARNT FROM THE FAILURE STORIES
9.  SET YOUR S.M.A.R.T. GOALS SPECIFIC MEASURABLE ACHIEVABLE RELEVANT TIME-BOUND
10.  IMPLEMENT,  REVIEW,  REVISE,  REPLAN, & REIMPLEMENT
11.  CONQUER  DOUBT,  FEAR,  &  ANXIETY.   AND ALSO CONTROL  YOUR   ANGER IS IT THAT EASY . . . ?
EXERCISE &   MEDITATE   TO   KEEP GOING &   G R O W I N G … FINALLY . . . 12.
? IN  TO-DAY'S  PRESENTATION 1. WHAT  DID  YOU  LIKE,  IF ANY  ? 2. WHAT  DO  YOU  WANT TO  IMPLEMENT,  TO  IMPROVE YOUR  SELF-MANAGEMENT  ? THANK YOU for  responding BEFORE  WISHING  YOU ALL  THE  BEST  & TAKING  LEAVE  OF  YOU . . .
HOPE  YOU  HAVE  ENJOYED THIS  PRESENTATION. GET  MOTIVATED TO  DO  SOMETHING  ! PUT  SOMETHING  INTO  PRACTICE,  FROM TO-DAY. THANKS A LOT, FOR THE PATIENT LISTENING. PROF. V. VISWANADHAM [ 040 – 2722 3383 ] KEEP  S.M.I.L.I.N.G.

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20081224 Values In Life Aurora 15s

  • 1. self - management for SELF - DEVELOPMENT PROF. V. VISWANADHAM
  • 2. ? WHAT ? WHY ? HOW ? ? ? ? ? ?
  • 3. YOU WILL NEVER HAVE A 2nd CHANCE TO CREATE A GOOD 1st IMPRESSION
  • 4. WHAT IS THE PURPOSE OF LIFE ? HOW TO BEGIN THE PROCESSES OF SELF - DEVELOPMENT ?
  • 5. don't remain a bud bloosom like a flower
  • 6. START . . . . . . LEAVING YOUR INFERIORITY COMPLEX BEHIND
  • 7. OR BECOME A LEADER OF YOUR OWN LIFE WHAT DO YOU WANT TO BE ? . . . A FOLLOWER ? . . . . . A LEADER ?
  • 8.
  • 9. WHAT THEY DO ? HOW WELL THEY DO ? CAN THEY DO IT BETTER ? WHY PEOPLE DO . . . MOTIVATION EXPLAINS IT ALL !
  • 10. MOTIVATION HELPS YOU TO PURSUE EXCELLENCE. QUALITY IS IMPLIED. NEVER COMPROMISE ON QUALITY. DELIVER MORE THAN WHAT YOU HAVE PROMISED. PROVE YOUR INDISPENSABILITY.
  • 11. MOTIVATION LEADS TO EXCELLENCE EXCELLENCE LEADS TO SUCCESS 5 Es ENTHUSIASM EXPERIMENT EXPERIENCE EXPERTISE EXCELLENCE
  • 12. DO THE DRILLS . . . THAT IS THE WAY TO . . . GET THE SKILLS ! NO SHORT CUTS, PLEASE. THEY LEAD TO SHORTCOMINGS . . . & WEAKENING OF FOUNDATIONS.
  • 13. SELF - DISCIPLINE IS THE KEY TO SELF - DEVELOPMENT PRACTICE THE HABIT OF SELF - DISCIPLINE CONSTANTLY, CONSISTENTLY AND PERSISTENTLY. SELF - DISCIPLINE IS THE FOUNDATION ON WHICH ALL SUCCESS IS BUILT. SELF - DEVELOPMENT BEGIN YOUR . . .
  • 14. SELF - MANAGEMENT BEGINS WITH MOTIVATED LEARNING GET INSPIRED WHO ARE YOUR ROLE MODELS ?
  • 15. L I S T E N L I K E L E A D L I G H T L O V E L I V E L E A R N LEARN TO LEARN TO L E A R N L A U G H
  • 16. KEEP ON LEARNING NEW SKILLS & BROADEN YOUR HORIZONS STRENGTH IS LIFE WEAKNESS IS DEATH ~ Swami Vivekananda
  • 17. Knowledge and Skills Must have Basic Knowledge Must be quite strong in Basics Must be aware of current advances Must be aware of self limitations Must be able to apply what is known Must be able to learn quickly Must have the interest to learn Must have commitment to learn Must be pro-active in learning
  • 18. Presentation Skills Self confidence for presentation Prepare and practice for presentations Must know how to organize a presentation Knowledge driven presentations
  • 19. General Appearance Neat appearance Good healthy maintenance of one’s body Must avoid body odours Must dress as required by the environment (office, customer place, etc) Must dress as required by an occasion
  • 20. Soft Skills Communication Skills (English and local languages effective speaking ability) Writing skills (reports and letters) General Appearance Body Language Customer Interface Interface with management and superiors Interface with peers and others Interface with administrators Travel and customs related information
  • 21. Inter Personal Behavior Must be friendly with everybody : customers, colleagues, superiors, juniors Must not be an introvert Must not be interfering in others jobs Must not hurt others feelings Must not allow friendship or other relationships to affect work Must appear confident while speaking to people Good body language
  • 22. Good Habits (desirable) Good Food Habits Keep Physically fit (exercise) Meditation (prayers) Smoking / drinking affects work Proper sleeping habits ensure success at work Minimum : don’t let your habits affect your work or health
  • 23. Team Work Ability to work in a team Share knowledge within the team Willingness to learn from others Willingness to adopt any role as required in a team Willingness to help weak members of a team Willingness to learn from stronger members of a team Must be a active participant in team’s operations Must be able to interface with other teams for information / work sharing
  • 24. Leadership Qualities Ability to take on responsibilities Ability to put in extra work to help others Ability to teach and develop second line Willingness to share knowledge with team members Must know the goals and responsibilities of the team and ensure achievement of goals Make everybody in the team participate Assign responsibilities to team members Lead in time of trouble Accept responsibility for failures
  • 25. Discipline Discipline must be present in everything we do : work, documentation, behavior, following rules of the company and team Reporting responsibilities Discipline must be shown at all work places : office, customer premises, etc
  • 26. Flexibility For working late hours For working on holidays For working at home For working on different technologies For working with different teams For working with very difficult customers
  • 27. Summary Focus on Knowledge, Deployment of Knowledge for problem solving, commitment, hard work, discipline, team work, leader ship qualities, documentation, soft skills, flexibility Always strive to surpass expectations Self Assess and correct at regular intervals Ask questions about yourself to peers and superiors to get feedback about yourself and correct if necessary Be a good person Try to be an employer rather than an employee …….
  • 28. MOVE OUT OF YOUR COMFORT ZONE. MOVE INTO THE CHALLENGE ZONE. THERE IS ABSOLUTELY NO OTHER WAY TO BEGIN SELF - DEVELOPMENT. STRETCH YOURSELF
  • 29. ENGAGE YOURSELF FULLY IN WHATEVER YOU DO + LEARN TO LIVE IN THE PRESENT BECOME AN ASSET NEVER BECOME A LIABILITY _
  • 30. GIVE YOUR HONEST BEST ALWAYS & IMPROVE IT CONTINUOUSLY BEGIN WITH + 1% EXTRA EFFORT
  • 31. ANALYSIS OF REASONS FOR FAILURE, [ WHETHER OURS OR THAT OF OTHERS] WILL REVEAL SECRETS OF SUCCESS. BE WILLING TO LEARN FROM FAILURES – [ OF YOUR OWN & ALSO THAT OF OTHERS ]
  • 32. BE INVOLVED, EMOTIONALLY, MENTALLY & SPIRITUALLY. WE MUST BECOME MORE CLEAR ABOUT OUR OWN THOUGHTS, FEELINGS, & ACTIONS.
  • 33. LEARN TO BE TOLERANT, THOUGHTFUL, ACCEPTING, SELF-CONTROLLED, SUPPORTIVE, SYMPATHETIC, & GENEROUS.
  • 34. TO DEVELOP YOURSELF, YOU MUST FIRST KNOW, WHAT KNOWLEDGE, UNDERSTANDING, SKILLS & ATTITUDES ARE NECESSARY.
  • 35. INTROSPECT . OBSERVE YOURSELF CAREFULLY, “ HOW YOU THINK, FEEL & ACT ?”
  • 36. HELP YOURSELF TO UNDERSTNAD YOURSELF. 1. KNOW YOURSELF 2. MAKE CHOICES 3. MAKE A POSITIVE DIFFERENCE TO THE WORLD AROUND YOU
  • 37. BE POSITIVE . . . IN THOUGHT, WORD AND ACTION. NOT OCCASSIONALLY, BUT ALWAYS.
  • 38. TRY NOT TO BE A PERSON OF SUCCESS, BUT RATHER A PERSON OF VALUES. BE VALUE ORIENTED
  • 39. BE READING. BE RELATING. BE REFLECTING. BE REVIEWING. BE RADIATING.
  • 40. WHEN YOU CHANGE YOUR THINKING YOU CHANGE YOUR BELIEFS – EXPECTATIONS – ATTITUDE – BEHAVIOUR – PERFORMANCE – & THUS, YOUR LIFE.
  • 41. OUR ATTITUDES CONTROL OUR LIVES. Your A T T I T U D E determines your ALTITUDE. ATTITUDES ARE A SECRET POWER WORKING 24 HOURS A DAY, FOR GOOD OR BAD. WE MUST LEARN TO HARNESS THIS GREAT FORCE.
  • 42. Your A T T I T U D E determines your ALTITUDE. What is your ATTITUDE ?
  • 43.
  • 44. Now decide on your attitude in respect of each one of these aspects identified. May be, you can think of many other unique aspects. Have your own Action Plan. M.A.P. – MY ACTION PLAN Plan your Work and Work your Plan.
  • 45. GET MOTIVATED TO STRENGTHEN YOUR STRENGTHS AND ACQUIRE THE REQUIRED NEW STRENGTHS. AND ALSO, WEAKEN YOUR WEAKNESSES & DO NOT INVITE ANY NEW WEAKNESSES. NO MORE NEW WEAKNESSES PLEASE . . .
  • 46. DON'Ts . . . NO DRUGS NO ALCHOHAL no tobacco no indulgences no excesses no new vices know when to say "no", & learn when to say "stop"
  • 47. ALWAYS GIVE 100 % + JUST A LITTLE BIT MORE . . . ALWAYS PLAN TO . . . EXCEED EXPECTATIONS AT LEAST + 1% MORE PLEASE . . .
  • 48. LEARN TO CONCENTRATE : IF YOU SCATTER YOUR ENERGIES, YOU REMAIN ORDINARY; IF YOU LEARN TO CONCENTRATE, YOU BECOME EXTRAORDINARY.
  • 49. BECOME : CRITICAL THINKERS. CREATIVE PROBLEM SOLVERS. EFFECTIVE COMMUNICATORS. EFFECTIVE CHANGE-AGENTS. ETHICAL DECISION-MAKERS.
  • 50. DEVELOP : MASTERY OF BASIC SKILLS. CREATIVITY ACTION - ORIENTATION WORKING WONDERFULLY WITH OTHERS. SMILINGLY TACKLE DISTRACTIONS. M.C.A. W.W.W. S.T.D.
  • 51. SELF - MANAGEMENT IMPLIES GETTING SELF - MOTIVATED TO BECOME SELF - DISCIPLINED TO COMMENCE THE SELF - DEVELOPMENT JOURNEY ACTION POINTS 12 MMDD
  • 52.
  • 53. 2. ENSURE THE COMPANY OF POSITIVE PEOPLE
  • 54. 3. READ GOOD BOOKS THAT PROVIDE POSITIVE MOTIVATION
  • 55. 4. BE ACTIVE. BE PRO-ACTIVE. BE A SELF – STARTER BECOME ACTION ORIENTED
  • 56. 5. FEED YOUR MIND WITH CONFIDENCE – FILLING THOUGHTS
  • 57. 6. IMPROVE YOUR SELF-ESTEEM, SELF-IMAGE AND THUS YOUR SELF-CONFIDENCE WHICH LEADS TO SELF – DEVELOPMENT & ALL ROUND DEVELOPMENT
  • 58. 7. PRACTICE THE HABIT OF LIVING IN THE PRESENT [AVOID PROCRASTINATION] LEARN TIME MANAGEMENT SKILLS
  • 59. 8. MODEL YOURSELF AFTER SUCCESSFUL PEOPLE ~ DO NOT IGNORE THE LESSONS TO BE LEARNT FROM THE FAILURE STORIES
  • 60. 9. SET YOUR S.M.A.R.T. GOALS SPECIFIC MEASURABLE ACHIEVABLE RELEVANT TIME-BOUND
  • 61. 10. IMPLEMENT, REVIEW, REVISE, REPLAN, & REIMPLEMENT
  • 62. 11. CONQUER DOUBT, FEAR, & ANXIETY. AND ALSO CONTROL YOUR ANGER IS IT THAT EASY . . . ?
  • 63. EXERCISE & MEDITATE TO KEEP GOING & G R O W I N G … FINALLY . . . 12.
  • 64. ? IN TO-DAY'S PRESENTATION 1. WHAT DID YOU LIKE, IF ANY ? 2. WHAT DO YOU WANT TO IMPLEMENT, TO IMPROVE YOUR SELF-MANAGEMENT ? THANK YOU for responding BEFORE WISHING YOU ALL THE BEST & TAKING LEAVE OF YOU . . .
  • 65. HOPE YOU HAVE ENJOYED THIS PRESENTATION. GET MOTIVATED TO DO SOMETHING ! PUT SOMETHING INTO PRACTICE, FROM TO-DAY. THANKS A LOT, FOR THE PATIENT LISTENING. PROF. V. VISWANADHAM [ 040 – 2722 3383 ] KEEP S.M.I.L.I.N.G.