An attempt has been made to combine, revise and improve my earlier presentation, specially for the National Institute of Tourism and Hospitality Management, Hyderabad.
3. Satyam
Shivam
Sundaram
[ Truth, Bliss and Beauty ]
4. Special Edition for
The National Institute of
Tourism and Hospitality Management
September 21, 2012 4
5.
6. The First Impression
• Created in the first 5 – 10 seconds
of a meeting / conversation
• Give the impression that you are
competent, knowledgeable,
trustworthy and professional
• Remember, first impressions are
the best impressions
7. Body Language
• Can reveal your feelings
• Posture ~ very important
• Hands / Legs ~ avoid fidgeting
• Face ~ window to your soul
• Eye contact ~ appropriate
• Smile ~ pleasant
8. Voice
• A person can be judged by the way
they speak
• Must sound sincere and confident
• Pronunciation is important
• Tone of voice
• Loudness
• Avoid using slang
9. The Handshake
• Most widely accepted form
of first contact
• Should be firm not bone crushing
• Palm neither facing upward or
downward
• Make appropriate eye contact
10. Etiquette
• Do unto others as you would like
them do to you
• Good manners ~ handkerchief
while sneezing, ‘excuse me’
before entering or leaving , etc
• Politeness
15. Communication Goals
To change behavior
To get and give
To get action
Information
To persuade To ensure understanding
September 21, 2012 15
16. Why is
communication
important ?
Inspires confidence
Builds respect
Helps make friends
Reveals your ability to others
Develops a distinct personality
September 21, 2012 16
17. PEOPLE ARE INFLUENCED,
PROBLEMS ARE SOLVED,
CHANGES ARE FACILITATED,
EXCELLENT RELATIONSHIPS ARE DEVELOPED,
DESIRED RESULTS ARE ACHIEVED, AND
SUCCESS IS ENSURED.
September 21, 2012 17
18. plays
a vital role
in discovering
ourselves &
the world
around us
September 21, 2012 18
19. THE QUALITY OF YOUR LIFE
IS THE QUALITY OF YOUR COMMUNICATION ~
BOTH WITH YOURSELF & OTHERS
September 21, 2012 19
20. Love is so caring…
COMMUNICATION
INCLUDES
BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.
55% +
38% +
7% =
September 21, 2012 20
22. Your Attitude.
Your Behaviour,
Your Body Language
~ everything about you
Communicates
23. Good Grooming
1. Hair care
2. Skin care and care of nails
3. Face care / Make Up (preferably light
colours)
4. Beauty hints : Wear colours that suit
your skin colour
5. Personal hygiene
24. Good Grooming
Personal hygiene
Bath daily
Brush daily
Wash face, at least, twice
Clean your hands, legs and
nails properly
Drink lots of water
Eat healthy food
Exercise daily
25. Good Grooming
Smelling nice at all times
Deodorants : Not very strong
smell
Mouth fresher : Fresh Breath
at all times
Perfumes : Light smell
Tidy and well-ironed clothes
26. Good Grooming
Body language
Look straight
Shake hands
Walk straight
Eye to eye contact
Smile
27. Good Grooming
Body language
Look straight
Shake hands
Walk straight
Eye to eye contact
Smile
28. One more Tip :
Get enough sleep & food. It helps
not only in looking good and feeling better,
but
incre as es
your productivity.
29.
30. S. M. I. L. E.
S = SELF
M = MOTIVATED
I = INITIATIVE [ TO ]
L = LEARN [ AND ]
E = EXCEL
L = E L – E = 0
LEARN TO EXCEL IN LIFE
THE SECRET OF EXCELLENCE LIES IN
LEARNING
31. 24 Hours X 60 Minutes = 1440 Minutes
AT LEAST
1 % OF OUR TIME
TO BE INVESTED IN
GOOD READING
SO AS TO
PREPARE OURSELVES FOR THE
FUTURE
September 21, 2012
Sadgrandha Patanam 31
32. THE SECRET OF SUCCESS :
CONSTANTLY & CONTINUOUSLY
FUTURE
PRESENT
PAST
Sameeksha
66. 4. Be positive, precise and clear –
[ ~ “don’t forget to complete the work by tomorrow.” ]
[ ~ “please remember to complete the work by tomorrow.” ]
67. 5. Good listening
supplies
the building blocks of
good understanding and
good communication skills
~ listening is an active process involving :
ears – for verbal communication
eyes – for non-verbal communication
body – for gestures
68. 6. Well-timed pauses
give time for
explanation,
evaluation &
development of thought
~ facial expressions reveal the difference between
a pregnant pause and an embarrassed silence
69. 7. Summarising
is an essential skill
which takes stock of
the main points covered
70. 8. Empathize
with the receiver of the message
~ put yourself in the other person’s position,
understand the other person’s perspective
and then proceed to interact
71. 9. Communication is irreversible
~ communication cannot be reversed
[ reversible processes – water and ice
irreversible processes – milk and coffee ]
Only minimizing the hurt feelings is possible,
but the damage has already been done.
[ ~ forgive but not forget ]
Be highly careful, thoughtful and purposeful
72. 10. Communication
can always be improved
~ practice, more practice and much more practice
79. If you don’t practice – you don’t gain.
If you practice – You gain. . . .
Ag ain. . . and A ga in .
80.
81. Please
Put
Something
into practice
September 21, 2012 81
82.
83. Deshamunu
Preminchumanna
Manchiannadi
Penchumanna
Vottimatalu
Kattipettoy
Gattimel
Talapettavoy
Love your Motherland
Do your bit to increase the Good
Stop the habit of merely talking
Contemplate on doing real Good
86. Please visit:
www.archive.org
and search for
POOLABATA
to read freely
5 publications in Telugu
and 2 publications in English
relating to Personality Development
and also for a Telugu Booklet titled
DESHAMUNU PREMINCHUMANNA
87. As on 20th Sep 2012
For the sake of record
Prof. V. Viswanadham has uploaded live recordings
of more than 750 of his speeches to www.archive.org.
‘Communication Skills’ - was downloaded, 5,089 times.
More than 200 Power Point Presentations, [ slides ]
can be freely viewed at: www.scribd.com
So far, 1,39,724 have viewed.
www.slideshare.net/viswanadham -
One of the presentations, titled Communication Skills, was
viewed 14,134 times, & downloaded 1,823 times.
Thank you dear friends for helping me to reach many more.
Sep 21, 2012
September 21, 2012 Viswam-2009 87
88. In case
YOU liked
this speech and
presentation
~ for listening to
more speeches and
for viewing
more presentations,
Please Visit:
Visit: http:// www.archive.org
and Search for Prof. V. Viswanadham
~ please download and then kindly listen.
September 21, 2012 88
89. In case YOU liked
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Please Visit:
Please visit : www.scribd. com and
search for Viswam.vangapally4581
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In case YOU want to give
some feedback / contact me : Prof. V. Viswanadham
viswam.vangapally@gmail.com
~ [040 – 2722 3383]
September 21, 2012 89