Two of my favourite presentations, Becoming Better and Communication Skills, have been combined, modified suitably, for this particular occasion. Please see both the parts.

1. rt 1
Welcome
is i s Pa Swaghatham – Subha Swaghatam
Th
Suvarnabhoomi Karyakramaniki
Swaghatham – Subha Swaghatam

2. A Hearty and Warm Welcome
to this
wonderful programme of
SUVARNABHOOMI

3. Vedam la ghoshinche
Godavari
Amaradhamamla shobille
RAJHAMAHENDRI
August 21, 2012 3

4. We are
our
Questions

6. Tune
Your
MIND

7. Communication Skills
and
BECOMING BETTER
August 21, 2012 7

8. Careful Observation
Concentration
Leads to Clarity
Communication
9 Cs
Comparison
The Competition
Creativity
Commitment
Continuous Improvement

9. The purpose of LIFE
is to live a LIFE of PURPOSE
ADD Value
Improving Communication Skills
helps you to
August 21, 2012
ADD Value 9

11. Intellectual Skills
Communication Interaction Skills
Skills

12. What are the most common ways
we communicate?
s
a ge
l Im
Spo ua
ken s
Wor Vi
d
Bo
d dy
or La
W ng
en ua
tt ge
ri
W

13. Can we
ever remain
without
COMMUNICATING ?

14. If we are constantly
COMMUNICATING ~
How effective are we
in our communication ?

15. Is communication
important
in our life ?

16. What is LIFE ?
What is the purpose of Life ?

20. August 21, 2012 20

21. YOUR LIFE NEEDS SELF MANAGEMENT
LIFE MGT. L=T
MIND MGT. T=Q
DEV. MGT. P=E
L=T=T=Q=P=E

22. L = T
Z
+ XY
+W
A +W
+
K +S
Entry Time Exit
Time between Birth and Death
Time Time
Death
Death
Birth
Birth
Life

24. Thinking
is for
LEARNING
Learning
is for
Thinking

25. All Thinking
and
Learning
is for
IMPROVING

27. L =T = T=Q =
P= E
THE PURPOSE
OF LIFE IS
PURSUIT OF
EXCELLENCE

28. Aim and shoot ?
or
Shoot and Aim ?

29. So, Think and speak ?
Or, Speak and Think ?
August 21, 2012 29

31. Think > listen > talk
August 21, 2012 31

32. Learn to
Live in the present

33. The future belongs to those
Who believe in the beauty of their dreams

34. Most successful men have not achieved their distinction by having
some new talent or opportunity presented to them.
They have developed the opportunity that was at hand.

35. Communication Goals
To change behavior
To get and give
To get action
Information
To persuade To ensure understanding
August 21, 2012 35

36. Why is
communication
important ?
• Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality
August 21, 2012 36

37. August 21, 2012 37

38. We need to
Most common ways to
improve our
communicate
communication...
70 % of our mag
es
lI
isua
communication efforts are:
Speakin
g V
70%
misunderstood
misinterpreted
rejected Bod
y La n
gua
Writing
ge
distorted or
not heard
August 21, 2012 38

40. August 21, 2012 40

41. August 21, 2012 41

42. people are influenced,
problems are solved,
changes are facilitated,
excellent relationships are developed,
desired results are achieved, and
success is ensured.
August 21, 2012 42

43. plays
a vital role
in discovering
ourselves &
the world
around us
August 21, 2012 43

44. The quality of your life
is the quality of your communication ~
both with yourself & others
August 21, 2012 44

45. is not just getting
the message across
but its acceptance
from its intended receivers which
causes the expected behaviour
from the receivers of the message
only then, the receivers
will be willing to
convert the communication
into action
August 21, 2012 45

46. listen to,
observe &
interpret
all forms of language
is essential for
effective communication
August 21, 2012 46

47. Love is so caring…
COMMUNICATION
INCLUDES
BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.
55% +
38% +
7% =
August 21, 2012 47

48. Observe the body language

49. August 21, 2012 49

50. August 21, 2012 50

51. August 21, 2012 51

52. Communication, to be effective,
must touch the heart.

53. Please write a letter to yourself
about your communication skills

54. Strongest muscle in your body
The strongest muscle
in your body
is your tongue.
USE IT EFFECTIVELY.
- It takes the interaction of
72 different muscles
to produce human speech.
August 21, 2012 54

55. Take responsibility for every stage of
the Communication Cycle:
What is intended –
What is spoken –
What is heard –
How it is understood –
What is agreed to –
What is acted on –
How it is actually implemented –
What results were really obtained.
Be aware of where you or others
tend to fall off the cycle.
August 21, 2012 55

56. Common Communication Errors
• Interrupting
to complete others’ sentences
• Preparing
our response before someone has
completed speaking
• Multitasking
while ‘listening’
• Filtering
content or meaning
based on our opinion / prejudice
August 21, 2012 56
about the speaker

57. The 7 Cs of
Effective Communication

58. 7 C’s of Effective Communication
1 of 7 Completeness
 Provide all necessary information
 Answer all questions asked
 Give something extra when desirable

59. 7 C’s of Effective Communication
2 of 7 Conciseness
 Eliminate wordy expressions
 Include only relevant material
 Avoid unnecessary repetition

60. 7 C’s of Effective Communication
3 of 7 Consideration
 Focus on “You” instead of “I” or “We”
 Show audience benefit or interest in the
receiver
 Emphasize positive & pleasant facts

61. 7 C’s of Effective Communication
4 of 7 Concreteness
 Use specific facts & figures
 Put action into your verbs
 Choose vivid, image building-words

62. 7 C’s of Effective Communication
5 of 7 Clarity
 Choose precise, concrete & familiar words
 Construct effective sentences &
paragraphs

63. 7 C’s of Effective Communication
6 of 7 Courtesy
 Be tactful, thoughtful & appreciative
 Use expressions that show respect
 Chose non-discriminatory expressions

64. 7 C’s of Effective Communication
7 of 7 Correctness
 Use the right level of language
 Check accuracy of figures, facts & words
 Maintain acceptable writing mechanics

65. ENATA ~ Principle of
Communication
Is what you want to say
Effective,
Necessary,
Accurate,
Timely, and
Appropriate ?

67. You are your Thoughts … Choices …
Decisions …

68. W. A. T. C.
H.
W = WORDS
A = ACTIONS
T = THOUGHTS
C = CHARACTER
H = HEAD & HEART
August 21, 2012 68

69. Move out of the COMFORT ZONE

70. Break the boundaries…………
Leave your comfort zone ….
Enter the Challenge Zone

72. August 21, 2012 72

73. 1. Make sure that
body language,
your words &
tonality
are congruent –
[ aligned and sending the same message ]

74. 2. Maintaining eye contact –
[ expression of your interest ]

75. 3. Improve your voice culture –
[ make it interesting ]

76. 4. Be positive, precise and clear –
[ ~ “don’t forget to complete the work by tomorrow.” ]
[ ~ “please remember to complete the work by tomorrow.” ]

77. 5. Good listening
supplies
the building blocks of
good understanding and
good communication skills
~ listening is an active process involving :
ears – for verbal communication
eyes – for non-verbal communication
body – for gestures

78. 6. Well-timed pauses
give time for
explanation,
evaluation &
development of thought
~ facial expressions reveal the difference between
a pregnant pause and an embarrassed silence

79. 7. Summarising
is an essential skill
which takes stock of
the main points covered

80. 8. Empathize
with the receiver of the message
~ put yourself in the other person’s position,
understand the other person’s perspective
and then proceed to interact

81. 9. Communication
must appeal to
both mind and heart
~ appealing to mind requires facts, evidence and logic
~ appealing to the heart, more difficult,
requires ‘touching the soul’ -
based on mutually respected values

82. 10. Keep the communication simple
~ say it in simple sentences, with no twists and turns
‘communicate to express but not to impress’

83. 11. Tell it and tell it again,
if necessary
~ tell the point once –
then come back and
hit it again, and again.

84. 12. Communicate with confidence
~ communication exposes
your inner thoughts, feelings and sentiments.
your confidence, or the lack of it,
is getting transparently revealed.

85. 13. Practice the art of communicating
on paper
~ thinking on paper & saying on paper

86. 14. Communication is irreversible
~ communication cannot be reversed
[ reversible processes – water and ice
irreversible processes – milk and coffee ]
Only minimizing the hurt feelings is possible,
but the damage has already been done.
[ ~ forgive but not forget ]
Be highly careful, thoughtful and purposeful

87. 15. Communication is more
a people process than
a language process
~ communication is a series of actions and reactions
communication influences our own and that of others’
behaviour
communication reflects the true personality of an
individual

88. 16. Communication
can always be improved
~ practice, more practice and much more practice

89. 17. Communication and feedback
~ feedback ensures that message has been received
in the manner, that was originally intended

90. 18. Receiving feedback about Communication
Asking others for honest feedback
about the way you communicate –
both positive and negative aspects
- can be very helpful.

91. 19. Communication and clarity

92. 20. Communication and commitment

93. 21. Communication and character

94. 22. Communication and
Continuous improvement
Improving your communication skills is a
process and cannot be accomplished overnight.
Identify and then choose one or two traits – at a time –
and now work on those over a period of time.

95. 23. Communication and Facial expressions
Facial expressions communicate the intentions
more effectively – note that there are
80 muscles in the face,
capable of more than 7,000 expressions.

96. Be Determined
to improve your communication skills.
Become aware of your own styles,
observe others carefully,
and launch a committed programme to
im pro ve
Your communication skills.
96 August 21, 2012
96 Kerala

97. Please see
Part 2
of this presentation