„No time to work on improvements? Find it with Kanban!" How Kanban, Lean, Agile could be applied to ITSM? Vladimirs will share his practical experience from case of insurance company in Russia. He installed Kanban board as a tool for IT management team to execute IT Service Management programme. Want to learn how to do it yourself? Twitter: @vivanovs http://twitter.com/#!/vivanovs LinkedIn: http://www.linkedin.com/in/vivanov Live video version is here: http://bit.ly/TFT12Kanban-live

1. No time to
work on
improvements?
Find it with
Kanban!

3. Case I’ll tell about was like this...

6. ITSM is the answer, but...
...hardly can be implemented by the books.
ADOPT & ADAPT instead!

8. Gather stakeholders

9. Collect & prioritise ideas
1.Area
2.Issue
3.Possible solution
4.Recommendations
5.Priority

11. What is Kanban board?

12. Start Small

13. Scale Fast

14. Give 7 values instead of rules
RULES
RULES
RULES
RULES
RULES
RULES
RULES
RULES

15. 1. Bring ideas

16. 2. Participate

17. 3. Share ownership

18. 4. Keep busy & be fair

19. 5. Focus on scope

20. 6. Focus on making progress

21. 7. Values/rules are flexible

22. What is lean?

26. Improvements & efficiency

27. Solve the root cause

29. Build-in Continuous Improvement

30. Results

31. For inspiration
• 10 Kanban boards
and their context
• 10 pitfalls when
implementing
Kanban
• Introducing
Kanban in
Operations

32. Let’s experiment and share!

33. Thank you! Questions?
linkedin.com/in/vivanov
vladimir@ivanov.lv
+371 29160633
v.ivanovs
@vivanovs (Vladimir_ITSM)