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WORLD WRESTLING ENTERTAINMENT Acxiom Retargeting Campaign John Bancroft, VP eCommerce and Retail Marketing  Bill Burkart, VP Agency Services, Acxiom
2 Who Is WWE? ,[object Object]
Known primarily for Raw and SmackDown, reaching 13 million viewers in the U.S. alone,[object Object]
Who Is WWE? ,[object Object]
Four core business areasLive Events and Televised Entertainment  Consumer Products  Digital Media  WWE Studios 4
Multi-Platform Global Entertainment Company 140 Superstars and Divas Under Contract Television Programming 145 Countries / 30 Languages 14 million viewers / week (U.S.) 7 hours of original programming/week WWE Events 6 shows per week  300+events annually Pay-Per-View 13 events annually Approximately 5+ million buys Music Original releases iTunes, Amazon.com  Consumer Products  200+ Licensing Partners  Global partnership with Mattel  23 books on NY Times Best Seller List WWE.com 12.7 million unique visitors/month 376.9 million page views/month 210k orders / year Home Video 30 DVD releases annually 100+ titles in catalog  WWE Magazine 5.3+ million readers WWE Studios Slate of 9 films WWE Mobile 1.4 billion global subscribers WWE Kids (Magazine; Website) 650,000 audience 5
Recognized Leader Delivering the Power of Scale ,[object Object]
Named No. 1 U.S. Agency in 2010 for third year in a row, Ad Age
Named No. 2 in “World’s Top CRM / Direct Marketing Agencies,” Ad Age
No. 9 in the “World’s Top 50 Agency Companies,” Ad Age6
Build Campaigns from the Consumer’s Point of View Optimize Recognize Measure Personalize Deliver Create 7
8 Business Opportunity ,[object Object]
Evolve from a traditional “2000s” site into a vehicle leveraging consumer insights and behaviors
Maximize financial potential while progressively reducing cost per sale,[object Object]
Drive incremental orders and sales of WWE merchandise
Generate learnings on efficacy of creative unitsMeet or exceed a 5x Return on Ad Spend
10 AchievingThese Objectives ,[object Object]
Utilized those insights to drive incremental orders through a pilot plan to test the financial return by using site retargeting
Confirm revenue lift by creating ad exposure test and control groups,[object Object]
Seeded paid media traffic by targeting top-indexing Personicx LifeStage clusters
Buy audiences, not certain sites or sponsorshipsOver-indexing Personicx LifeStage segments  on WWE.com as measured by comScore, July 2011
12 Who Are These Top WWE.com Visitors? ,[object Object]
What do they have in common?
No Kids, Suburban dwellers
How are they different?
Marriage, Home ownership, Income and Net Worth,[object Object]
Focus on prospects who self-qualify for re-messaging because they have visited product pages

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How WWE Uses Customer Insights To Drive Higher ROI Online

  • 1. WORLD WRESTLING ENTERTAINMENT Acxiom Retargeting Campaign John Bancroft, VP eCommerce and Retail Marketing Bill Burkart, VP Agency Services, Acxiom
  • 2.
  • 3.
  • 4.
  • 5. Four core business areasLive Events and Televised Entertainment Consumer Products Digital Media WWE Studios 4
  • 6. Multi-Platform Global Entertainment Company 140 Superstars and Divas Under Contract Television Programming 145 Countries / 30 Languages 14 million viewers / week (U.S.) 7 hours of original programming/week WWE Events 6 shows per week 300+events annually Pay-Per-View 13 events annually Approximately 5+ million buys Music Original releases iTunes, Amazon.com Consumer Products 200+ Licensing Partners Global partnership with Mattel 23 books on NY Times Best Seller List WWE.com 12.7 million unique visitors/month 376.9 million page views/month 210k orders / year Home Video 30 DVD releases annually 100+ titles in catalog WWE Magazine 5.3+ million readers WWE Studios Slate of 9 films WWE Mobile 1.4 billion global subscribers WWE Kids (Magazine; Website) 650,000 audience 5
  • 7.
  • 8. Named No. 1 U.S. Agency in 2010 for third year in a row, Ad Age
  • 9. Named No. 2 in “World’s Top CRM / Direct Marketing Agencies,” Ad Age
  • 10. No. 9 in the “World’s Top 50 Agency Companies,” Ad Age6
  • 11. Build Campaigns from the Consumer’s Point of View Optimize Recognize Measure Personalize Deliver Create 7
  • 12.
  • 13. Evolve from a traditional “2000s” site into a vehicle leveraging consumer insights and behaviors
  • 14.
  • 15. Drive incremental orders and sales of WWE merchandise
  • 16. Generate learnings on efficacy of creative unitsMeet or exceed a 5x Return on Ad Spend
  • 17.
  • 18. Utilized those insights to drive incremental orders through a pilot plan to test the financial return by using site retargeting
  • 19.
  • 20. Seeded paid media traffic by targeting top-indexing Personicx LifeStage clusters
  • 21. Buy audiences, not certain sites or sponsorshipsOver-indexing Personicx LifeStage segments on WWE.com as measured by comScore, July 2011
  • 22.
  • 23. What do they have in common?
  • 24. No Kids, Suburban dwellers
  • 25. How are they different?
  • 26.
  • 27. Focus on prospects who self-qualify for re-messaging because they have visited product pages
  • 28. Amplify sales potential against WWE.com paid and organic traffic by remarketing to non-purchasers via retargeted media
  • 29. Capture visitors into our ecommerce net
  • 30.
  • 31. A small image file and piece of code is placed on a marketer’s site which sets a cookie on a consumer’s Web browser denoting a site visit
  • 32.
  • 33. How to Build a Retargeting Campaign in Seven Easy Steps Step 3As consumer arrives on product page, a 1x1 pixel (invisible image file) opens, alongside visible site content + 1x1 pixel Step 4Presence of 1x1 tracking image triggers the consumer Web browser to record the visit and details about product search in a browser cookie Cookies are widely used in storing login IDs, user's preferences, or shopping cart contents
  • 34. 18 How to Build a Retargeting Campaign in Seven Easy Steps Step 5 Acxiom and our media partners can detect browser cookies of past online window shoppers and buy these audiences through real time media bidding Step 6 As consumers travel the Web, we get a second chance to message to them Better yet, use creative speaking directly to their product interest
  • 35. 19 How to Build a Retargeting Campaign in Seven Easy Steps Step 7 If a consumer responds to re-targeting display unit and purchases on WWEshop.com, another browser cookie is set noting the conversion This already converted consumer is removed from the media campaign
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  • 41. This excludes sales data from Monday and Friday broadcast night site traffic spikes
  • 42. 3x+ increase in retargeting average CTR with dynamic creative
  • 43. $52+ average order We bodyslammed our 5x ROAS goal into a 13x Return on Ad Spend
  • 45. 26