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dma12.org
THE RULES
            • The cage has a diameter as big
              as this stage, all of which can
              be used by the fighters to
              demonstrate their mastery

            • The Champion bout consists of
              three rounds, plus Q&A

            • The bout will run 45 Minutes
              (or until somebody says uncle)




dma12.org
THIS FIGHT
            • This is a Heavyweight Bout

            • Unless there is a TKO, the winner
              will be determined by you

            • Be disruptive…er, uh interactive



            FOULS
            • Boring the Audience

            • Physical Abuse
              Verbal abuse is highly encouraged

            • No questions from the audience

dma12.org
Unique Approach:
                                      Quality vs Quantity

                                      Judo Move:
WILL AUSTIN                           Data Wizardry
database marketing director


                                      Unique Approach:
                                      Relevance…really

                                      Judo Move:
CALLIE WILSON                         The Multi-Plex
director of email marketing

                                      Unique Approach:
                                      All about behavior

                                      Judo Move:
KEVIN HICKEY                          Dynamic Drop
global manager, email/sms marketing

                                                            dma12.org
IT’S TIME!




      dma12.org
THE BUSINESS
            Company:
            Scripps Networks Interactive

            Industry & Size:
            Broadcast/Cable Media, Internet/Digital Syndication
            $449B in 2012 (proj.)

            Product:
            Lifestyle Media Content

            Target Market:
            Lifestyle Media (the Cooking Channel, DIY Network,
            Food.com, the Food Network, FrontDoor.com, GAC, HGTV,
            HGTVRemodels, and the Travel Channel).

            Years of email experience:
            5 in email marketing (10+ in digital marketing/analytics)


                       @will_austin
dma12.org
THE CAMPAIGN
Campaign Objective:
Sell email marketing as a premium CPM,
not as an add-on.

Campaign Strategy:
Highly define core audience using DMP
and list hygiene.

Key Metrics Tracked:                        I want your brains - and your ROI...
Opens and additional pages consumed.

Definition of Success:
Subscriber opens reminder mailing,
subscriber votes, subscriber consumes
addition virtual inventory.




dma12.org                    @will_austin
THE CAMPAIGN
Description
Tentpole Sweepstakes Reminder Service.

Goal
To remind subscribers to return to our sites
twice per day to cast votes for our contests and
to consume advertiser inventory and/or special
promotion content.

Target Audience
Anyone who wants to be reminded of our
tentpole sweepstakes (HGTV Dream Home,
Green Home, Urban Oasis).

Why it works
Because subscribers are heavily incentivized to
subscribe, open, and follow through on
conversion simply through the nature of the
contest and prizes.


dma12.org                           @will_austin
THE RESULTS
Clicks/Opens:
Since Q1 - the tentpole reminder
sweepstakes reminder service has            73% Open Rate
flaunted a 73% open rate and
generated an additional 173M page
views.

List Growth:
The reminder lists have grown over
480% in 9 months (ranging from 250K
to 1M depending on the
sweepstakes).

Engagement:
In the 1st quarter alone, Scripps
Email Marketing had already
amassed 55% of the total page views
generated in all of 2011 and 36% of
the video views.

dma12.org                    @will_austin
WHAT’S NEXT?

 Co-branded templates and first
 party data.

 Together with Adobe Audience
 Manager, Scripps has identified
 and grouped our email audience
 into premium CPM segments.
 Reminder services are soon
 being sold as a co-branded
 postcard messages.




dma12.org                    @will_austin
TAKE YOUR SHOT!




           dma12.org
THE BUSINESS
            Passionate Team, Food & Cooking Culture

            Company:
            Cooking.com

            Industry & Size:
            Internet & Mail-Order Retail, 8.2B in 2012

            Product:
            Provide turnkey e-commerce solution to leading
            brands in food and cooking space

            Target Market:
            Online Food and Cooking Space – Top Chefs,
            Media Companies and Consumer Product
            Brands

            Years of Email Experience: 6


dma12.org
THE CAMPAIGN
Description:
Transactional Messaging and Lifecycle Marketing

Goal:
Increase member LTV by providing more opportunities to convert with more
relevant, behavioral targeted content

Target Audience:
Members (buyers or non buyers) who purchase, place items in cart or browse
an item.

Why it works:
Because it allows for instantaneous mailings of trigger emails (i.e. New Member
Welcome, Abandoned Cart, Loyalty Program, etc.) and automation of timely
event-triggered messaging (Welcome series, Abandon program, and
Transactional series).




dma12.org
THE CAMPAIGN



New Member Acquisition Funnel   Sales ($) Conversion Funnel   Member Database




dma12.org
THE CAMPAIGN

 Key Metrics:
 Retention (first time members vs. existing
 members), Open Rate, CTR, Conversion, and
 AOV

 Definition of Success:
 Increase membership retention, higher open rate,
 higher conversion rate, and increase revenue




dma12.org
THE RESULTS
  • Opens: 38% increase in open rate
  • Clicks: 59% higher clicks
  • List Growth: On-Boarding Campaign has
    increased new member acquisition by 70%
  • Engagement: 29% decrease in disengagement




dma12.org
WHAT’S NEXT?
     • More targeted and relevant communication

     • Utilize historical customer behavior to roll out
       new LCM Campaigns (We Miss You, New
       Product Alerts, and Purchase Follow Up)

     • Progressively profile & gather new user data
       to optimize On-Boarding, Abandon and
       Transactional Series.




dma12.org
TAKE YOUR SHOT!




           dma12.org
Company:
                                       THE BUSINESS
            InterContinental Hotels Group (IHG)

            Industry:
            Hospitality

            Industry Size:
            Over 4,500 hotels in nearly 100 countries

            Product:
            Nine hotel brands – InterContinental, Crowne Plaza, Hotel Indigo,
            Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood
            Suites, EVEN Hotels & HUALUXE Hotels and Resorts

            Target Market:
            Guests ranging from staying in luxurious upscale hotels in the world's
            major cities and resorts to reliable family-oriented hotels that offer
            great service and value

            Years of email experience: 7


dma12.org
THE CAMPAIGN
Campaign Objective:
Promotional Venetian & Palazzo flash sale campaign to drive
awareness, Reward Night stays and paid nights

Campaign Target:
Leverage explicit/implicit profile, behavioral & click data, such as active
PCR/AMB mbrs with adequate point balances

Key Metrics Tracked:
Impressions, engagement, revenue (total, conversion, efficiency) and
disengagement

Definition of Success:
V|P awareness, loyalty retention & revenue



dma12.org
THE CAMPAIGN
Announcement Wave                  √
• Subject line: 24 Hours Only.
  Enjoy 50% off Reward Nights In
  Las Vegas.

• Interactive countdown clock to
  drive greater sense of urgency

• Distinct templates versioned for
  membership levels

• Dynamic cross-sell within
  secondary messages

• Treat / control groups used to
  measure incrementality

dma12.org
THE RESULTS
Compared to our channel
                                                                22.6%
benchmarks:
                                                         5.6%

   •   47.8% higher impressions
   •   20.8% higher clicks
   •   highest revenue producing          54.7%
       campaign for V|P since start of
       partnership
   •   2.5% higher conversion rate &
       revenue per email
                                                  3.7%
   •   77.9% decrease in
       disengagement




dma12.org
THE RESULTS
  Additional media
  coverage picked up by
  consumers, social
  sites, USA TODAY and
  other PR outlets




dma12.org
WHAT’S NEXT?
• Expansion of flash sales to new
  resort locations, international
  markets and other brands
  (eg, ICAR & Holiday Inn
  Resorts)

• Testing impact of new tactics
  like real-time message content
  and Subject Line icons

• Continued refinement of
  dynamic targeting &
  personalization



 dma12.org
TAKE YOUR SHOT!




           dma12.org
AND THE WINNER IS…




            dma12.org
Ultimate Email Marketing: Big Brands Square Off

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Ultimate Email Marketing: Big Brands Square Off

  • 2. THE RULES • The cage has a diameter as big as this stage, all of which can be used by the fighters to demonstrate their mastery • The Champion bout consists of three rounds, plus Q&A • The bout will run 45 Minutes (or until somebody says uncle) dma12.org
  • 3. THIS FIGHT • This is a Heavyweight Bout • Unless there is a TKO, the winner will be determined by you • Be disruptive…er, uh interactive FOULS • Boring the Audience • Physical Abuse Verbal abuse is highly encouraged • No questions from the audience dma12.org
  • 4. Unique Approach: Quality vs Quantity Judo Move: WILL AUSTIN Data Wizardry database marketing director Unique Approach: Relevance…really Judo Move: CALLIE WILSON The Multi-Plex director of email marketing Unique Approach: All about behavior Judo Move: KEVIN HICKEY Dynamic Drop global manager, email/sms marketing dma12.org
  • 5. IT’S TIME! dma12.org
  • 6. THE BUSINESS Company: Scripps Networks Interactive Industry & Size: Broadcast/Cable Media, Internet/Digital Syndication $449B in 2012 (proj.) Product: Lifestyle Media Content Target Market: Lifestyle Media (the Cooking Channel, DIY Network, Food.com, the Food Network, FrontDoor.com, GAC, HGTV, HGTVRemodels, and the Travel Channel). Years of email experience: 5 in email marketing (10+ in digital marketing/analytics) @will_austin dma12.org
  • 7. THE CAMPAIGN Campaign Objective: Sell email marketing as a premium CPM, not as an add-on. Campaign Strategy: Highly define core audience using DMP and list hygiene. Key Metrics Tracked: I want your brains - and your ROI... Opens and additional pages consumed. Definition of Success: Subscriber opens reminder mailing, subscriber votes, subscriber consumes addition virtual inventory. dma12.org @will_austin
  • 8. THE CAMPAIGN Description Tentpole Sweepstakes Reminder Service. Goal To remind subscribers to return to our sites twice per day to cast votes for our contests and to consume advertiser inventory and/or special promotion content. Target Audience Anyone who wants to be reminded of our tentpole sweepstakes (HGTV Dream Home, Green Home, Urban Oasis). Why it works Because subscribers are heavily incentivized to subscribe, open, and follow through on conversion simply through the nature of the contest and prizes. dma12.org @will_austin
  • 9. THE RESULTS Clicks/Opens: Since Q1 - the tentpole reminder sweepstakes reminder service has 73% Open Rate flaunted a 73% open rate and generated an additional 173M page views. List Growth: The reminder lists have grown over 480% in 9 months (ranging from 250K to 1M depending on the sweepstakes). Engagement: In the 1st quarter alone, Scripps Email Marketing had already amassed 55% of the total page views generated in all of 2011 and 36% of the video views. dma12.org @will_austin
  • 10. WHAT’S NEXT? Co-branded templates and first party data. Together with Adobe Audience Manager, Scripps has identified and grouped our email audience into premium CPM segments. Reminder services are soon being sold as a co-branded postcard messages. dma12.org @will_austin
  • 11. TAKE YOUR SHOT! dma12.org
  • 12. THE BUSINESS Passionate Team, Food & Cooking Culture Company: Cooking.com Industry & Size: Internet & Mail-Order Retail, 8.2B in 2012 Product: Provide turnkey e-commerce solution to leading brands in food and cooking space Target Market: Online Food and Cooking Space – Top Chefs, Media Companies and Consumer Product Brands Years of Email Experience: 6 dma12.org
  • 13. THE CAMPAIGN Description: Transactional Messaging and Lifecycle Marketing Goal: Increase member LTV by providing more opportunities to convert with more relevant, behavioral targeted content Target Audience: Members (buyers or non buyers) who purchase, place items in cart or browse an item. Why it works: Because it allows for instantaneous mailings of trigger emails (i.e. New Member Welcome, Abandoned Cart, Loyalty Program, etc.) and automation of timely event-triggered messaging (Welcome series, Abandon program, and Transactional series). dma12.org
  • 14. THE CAMPAIGN New Member Acquisition Funnel Sales ($) Conversion Funnel Member Database dma12.org
  • 15. THE CAMPAIGN Key Metrics: Retention (first time members vs. existing members), Open Rate, CTR, Conversion, and AOV Definition of Success: Increase membership retention, higher open rate, higher conversion rate, and increase revenue dma12.org
  • 16. THE RESULTS • Opens: 38% increase in open rate • Clicks: 59% higher clicks • List Growth: On-Boarding Campaign has increased new member acquisition by 70% • Engagement: 29% decrease in disengagement dma12.org
  • 17. WHAT’S NEXT? • More targeted and relevant communication • Utilize historical customer behavior to roll out new LCM Campaigns (We Miss You, New Product Alerts, and Purchase Follow Up) • Progressively profile & gather new user data to optimize On-Boarding, Abandon and Transactional Series. dma12.org
  • 18. TAKE YOUR SHOT! dma12.org
  • 19. Company: THE BUSINESS InterContinental Hotels Group (IHG) Industry: Hospitality Industry Size: Over 4,500 hotels in nearly 100 countries Product: Nine hotel brands – InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites, EVEN Hotels & HUALUXE Hotels and Resorts Target Market: Guests ranging from staying in luxurious upscale hotels in the world's major cities and resorts to reliable family-oriented hotels that offer great service and value Years of email experience: 7 dma12.org
  • 20. THE CAMPAIGN Campaign Objective: Promotional Venetian & Palazzo flash sale campaign to drive awareness, Reward Night stays and paid nights Campaign Target: Leverage explicit/implicit profile, behavioral & click data, such as active PCR/AMB mbrs with adequate point balances Key Metrics Tracked: Impressions, engagement, revenue (total, conversion, efficiency) and disengagement Definition of Success: V|P awareness, loyalty retention & revenue dma12.org
  • 21. THE CAMPAIGN Announcement Wave √ • Subject line: 24 Hours Only. Enjoy 50% off Reward Nights In Las Vegas. • Interactive countdown clock to drive greater sense of urgency • Distinct templates versioned for membership levels • Dynamic cross-sell within secondary messages • Treat / control groups used to measure incrementality dma12.org
  • 22. THE RESULTS Compared to our channel 22.6% benchmarks: 5.6% • 47.8% higher impressions • 20.8% higher clicks • highest revenue producing 54.7% campaign for V|P since start of partnership • 2.5% higher conversion rate & revenue per email 3.7% • 77.9% decrease in disengagement dma12.org
  • 23. THE RESULTS Additional media coverage picked up by consumers, social sites, USA TODAY and other PR outlets dma12.org
  • 24. WHAT’S NEXT? • Expansion of flash sales to new resort locations, international markets and other brands (eg, ICAR & Holiday Inn Resorts) • Testing impact of new tactics like real-time message content and Subject Line icons • Continued refinement of dynamic targeting & personalization dma12.org
  • 25. TAKE YOUR SHOT! dma12.org
  • 26. AND THE WINNER IS… dma12.org

Notes de l'éditeur

  1. Without further ado – in my best bruce buffer voice - - It’s Time!
  2. Without further ado – in my best bruce buffer voice - - It’s Time!
  3. Without further ado – in my best bruce buffer voice - - It’s Time!
  4. Without further ado – in my best bruce buffer voice - - It’s Time!