2. Good bosses look good on paper. Great bosses look great in
person; their actions show their value. Yet some bosses go
even farther. They're remarkable—not because of what you see
them do but what you don't see them do. Where remarkable
bosses are concerned, what you see is far from all you get…!!!
3. 1. They forgive... and they forget.
Remarkable bosses are able to forget one’s mistake, because they know
that viewing any employee through the lens of one incident may forever
impact how they treat that employee. And they know the employee will be
able to tell. To forgive may be divine, but to forget can be even more
divine.
4. 2. They transform company goals into the employees'
personal goals.
Great bosses inspire their employees to achieve company goals.
Remarkable bosses make their employees feel that what they do will
benefit them as much as it does the company. Remarkable bosses tap
the personal, not just the professional.
5. 3. They look past the action to the emotion
and motivation.
Sometimes employees make mistakes or simply do the wrong
thing. Effective bosses deal with actions. Remarkable bosses
search for the underlying issues that, when overcome, lead to much
bigger change for the better.
6. 4. They support without seeking credit.
Most bosses say, "Listen, I took up for you, but…" Remarkable bosses
don't say anything. They feel supporting their employees—even if that
shines a negative spotlight on themselves—is the right thing to do and
is therefore unremarkable. Even though we all know it isn't.
7. 5. They make fewer public decisions.
Most of the time the best person, who should make a decision is the
employee closest to the issue. Remarkable bosses decide not to make
decisions. They do it not because they don't want to avoid making those
decisions but because they know they shouldn't make those decisions.
8. 6. They don't see control as a reward.
Many people desperately want to be the boss so they can finally
call the shots. Remarkable bosses don't care about control. As
a result they aren't seen to exercise control. They're seen as a
person who helps.
9. 7. They allow employees to learn their own lessons.
Remarkable bosses don't scold or dictate; they work together with an
employee to figure out what happened and what to do to correct the
mistake. They help find a better way, not a disciplinary way. Sometimes
staying silent is the best way to ensure they remember.
10. 8. They let employees have the ideas.
Remarkable boss said, "I knew you'd go in there with your eyes wide
open," he added, "and once you got a little taste I knew you'd love it." They
see the potential in their employees and find ways to let them have the
ideas, even though the outcome was what they intended all along.
11. 9. They always go home feeling they could have done
better.
They wish they had treated employees with a little more
sensitivity or empathy. They make a silent commitment to do
their jobs even better than they did yesterday. And then they
do.
12. A leader is best when people barely know he
exists, when his work is done, his aim fulfilled,
they will say: we did it ourselves. - Lao Tzu
Thank You Very Much
Sompong Yusoontorn
