UX professionals deal with people all the time. But what if they are assholes? Learn how to use Eric Berne's Transactional Analysis to respond without being an asshole yourself and other tips to prevent punching people in the face.

1. DEALING WITH ASSHOLES
WITHOUT PUNCHING THEM
IN THE FACE
@vcagwin
#noassholes

4. THE DIRTY DOZEN
1. Personal Insults
2. Invading one’s “personal territory”
3. Uninvited physical contact
4. Threats and intimidation, both verbal and nonverbal
5. Sarcastic jokes and teasing used as insult delivery systems
6. Withering email flames
7. Status slaps intended to humiliate their victims
8. Public shaming or “status degradation” rituals
9. Rude interruptions
10. Two-faced attacks
11. Dirty Looks
12. Treating people as if they are invisible
The
No
Asshole
Rule
by
Robert
Su7on

5. RUN!

6. NEGATIVE EFFECTS
• Reduced innovation and creativity
• Reduced cooperation and cohesion
• Higher rates charged by outsiders
• Inability to attract good talent
The
No
Asshole
Rule
by
Robert
Su7on

7. SNIPERS

8. COMPLAINERS
h7p://www.biz.uiowa.edu/bizblog/wp-­‐content/uploads/2011/12/milton-­‐office-­‐space.jpg

9. SILENT PEOPLE

10. THE KNOW IT ALL
h7p://www.criEcaltwenEes.in/wp-­‐content/uploads/2010/12/social-­‐network-­‐movie-­‐review_211010124406.jpg

11. • The
criEcal
parent
–
disciplinarian
and
judgmental
• The
nurturing
parent
–
protecEve
and
soothing
PARENT
• RaEonal,
objecEve
and
posiEve
communicaEon
• OOen
mediates
between
the
parent
and
the
child
parts
of
our
personality.
ADULT
• The
duEful
child
–
submissive
and
obedient
• The
free/irraEonal
child
–
creaEve
and
a7enEon
seeking
CHILD
NATURAL RESPONSES
Transac0onal
Analysis
by
Eric
Berne

12. TAKING CONTROL
P
A
C
P
A
C
P
A
C
P
A
C
Complimentary
TransacEon
Crossed
TransacEon
Transac0onal
Analysis
by
Eric
Berne

13. ASK QUESTIONS
CALL THEM OUT,
BUT COME PREPARED.

14. I VS YOU
h7p://www.ohmygahh.com/wp-­‐content/uploads/2013/08/harrison-­‐ford-­‐finger-­‐point-­‐conan-­‐2013.jpg

15. EMPATHY

16. MAKE FRIENDS
GET PERSPECTIVE FROM COLLEAGUES
h7p://www.antoniogenna.net/friends/download/friends05.jpg

17. SUGAR & SPICE
ALL THINGS NICE
h7p://www.shaunareid.com/2013/04/if-­‐anyone-­‐has-­‐lost-­‐a-­‐duck.html

18. REMAIN CALM
WHAT EVER YOU DO,
DON’T THROW A TANTRUM.
h7p://www.billdesowitz.com/wp-­‐content/uploads/2012/05/Hulk-­‐2.jpg

19. CHECK YOURSELF
BEFORE YOU
WRECK YOURSELF
ICE CUBE
h7p://www.mycustomer.com/sites/default/files/styles/608x350/public/images/Ice%20Cube.png