We believe our strength is rooted in our core values: putting people first, pursuing excellence, embracing change, acting with integrity and serving our world, delivering value coupled with innovation and creativity. These values are our foundation and our future. As we pursue our quest at placing GAROUPA as a leader within the hospitality industry our business will continually evolve recognizing the diversity of our PEOPLE…delivering the best Guest experience possible.

1. OUR VALUES

2. INTRODUCTION
We believe our strength is rooted in our core values: putting people first, pursuing excellence, embracing change, acting with integrity
and serving our world, delivering value coupled with innovation and creativity. These values are our foundation and our future. As we
pursue our quest at placing GAROUPA as a leader within the hospitality industry our business will continually evolve recognising the
diversity of our PEOPLE…delivering the best Guest experience possible.
This guide provides information about GAROUPA’S Purpose and Values.
This guide is a companion to the Team Members Handbook. This Handbook, which applies to every employee in every part of our
business, provides clear and relevant expectations of conduct and examples/tools for your membership of this elite Team which
makes up the GAROUPA business.
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3. OUR PURPOSE OUR VALUES
Our Purpose is focused on delivering value and exceeding the The core value of PEOPLE FIRST recognises the essential
expectations of our Guests. importance of PEOPLE to the success
GAROUPA is built through of the Garoupa business. In the
the character of its people. context of a people business, People
That character is reflected include our Guests, the Team
in GAROUPA’s Values, members that make up the GAROUPA
which is fundamental to business, our Suppliers, our Investors
our success. and the Community within which we
Our continued success exist. There is no substitute for
depends on each one of us honesty, respect and mutual
doing our part to uphold engagement. We place the Guest
these values in our day-to-day work and in all the decisions we experience at the core of all we do.
make.
 Our Guests are the reason for
our existence. We demonstrate our appreciation by
While GAROUPA competes hard to achieve leadership and providing them with high quality and superior service in a
business success, it is concerned not only with results, but with welcoming environment, at a great value. Our goal is
how those results are achieved. We will never condone nor quality, service and value for each and every Guest, each
tolerate efforts or activities to achieve results through illegal or and every time.
unethical dealings.
 We are committed to our Team members. We recognize
that our strength and our competitive advantage is – and
We will provide hospitality and entertainment services of always will be – our people. We provide opportunity,
superior quality and value that exceeds the expectations of value,
nurture talent, develop leaders and reward achievement.
quality and service of our Guests in every respect.
We believe that a team of well-trained individuals with
As a result, Guests will reward our People, our Investors and the diverse backgrounds and experiences, working together
Communities in which we live and work to prosper. in an environment that fosters respect and drives high
levels of engagement both individual and as a team, is
essential to our continued success.
GAROUPA is its People and the
values by which we live.  Our Suppliers are our partners and will be treated with
mutual respect.
We attract and recruit the
finest People. We build our  Our Investors are core to our business success and
organization from within, GAROUPA will create mutual value in honest and open
promoting and rewarding dealings.
People without regard to any
difference.  The Community within which GAROUPA exists is integral
to our successful operation and we will participate in the
value creation and development of that local community.
At GAROUPA we see excellence as a
We act on the belief that the men and women of GAROUPA will
process of continuous improvement
always be our most important asset.
and learning, never resting on past
achievements. We are committed
to demonstrate excellence in all
spheres of our work and in our
interactions with Guests, Investors,
Suppliers, Team members and
Communities.
We are attuned to the needs of our PEOPLE and respond with
innovative ideas, practical solutions, and a focus on results.

4. We embrace positive change. We We are fiscally responsible and
believe in improving entrenched committed to consistently deliver
business practices for our Guests value for our Investors. We go
benefit. Moreover, we are not afraid beyond expectations and always
of change in how we handle deliver an outstanding experience
business in our day to day for our Guests. We value and
operations if it adds value to the reward high performance and
Guest experience. We honestly and success. We are socially responsible.
forthrightly confront the facts We respect the environment and its
regarding our operations and make finite resources. We believe in
the necessary changes required. making a significant contribution to
the quality of life of all the
Communities where we conduct business.
 We promote an
innovative culture and attitude.
We think differently and strive to
apply innovative thinking and
We never seek to be slightly creativity to everything we do.
better than our competition. We Innovation is a key driver for our
strive to offer service that is growth. On a daily basis, we
amazingly better. We seek to demonstrate Innovation by:
deliver service that is so much
better than our competition that
our Guests are ‘wow’ed by them. Our
 developing innovative solutions to
customer problems ,
services will include features, concepts
and ideas completely new to the
 differentiating through creativity of
marketplace. Much more than bells
services, products, process and service
and whistles, these are designed to
developments,
provide real, well-thought out and
demonstrable benefits to our Guests.
 being proactive in initiating change and
improvement,
 sharing knowledge and experience through teamwork
continuously challenging and asking “why?”.
The identity of Garoupa embodies what we are -
We work to build relationships
 a prime destination.
based on trust by taking
 the unspoilt Mozambique
responsibility, acting ethically and
coast through the
encouraging open and honest
combination of the of waving
palm fronds, crests of waves,
interaction. We behave with
rays of sunshine, the soft
integrity and in an ethical
tropical breeze, life and
manner in everything we do
motion in one. Like a hand beckoning you to come closer.
and say, thereby earning and
maintaining the trust and We are proud of the hints at pure luxury and the embodied
respect of Guests, Investors, ultimate natural beauty. That’s who we are and what we do,
Suppliers, Team Members and “SPECIAL” in every respect.
Communities.
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