A presentation by Boris Weber, World Bank Institute Youth Anti-Corruption Forum in Brussels on 27 May 2010. Session: ICT for Governance and Anti-Corruption (GAC)

1. Mobile Phone Technology to empower citizens to support better governance Boris Weber, January 11, 2010

2. 1. Establishment of Steering Committee 2. Diagnostic surveys + analysis 3. Draft of the National Anti-Corruption Strategy 4. Public dissemination + discussion 5. Revision of the National Anti Corruption Strategy 6. Implementation by Government 7. Monitoring and Evaluation of Anti-Corruption Strategy WBI Technical Assistance WBI’s GAC diagnostic process

5. Public Service ? Public Service Citizen Report Cards (CRC)

6. Citizen Report Cards in Bangalore, India Source: Public Affairs Center, India 5 6 4 9 25 1 14 41 47 42 67 34 34 16 32 32 73 94 73 92 73 78 85 96 77 n/a n/a 0 10 20 30 40 50 60 70 80 90 100 City council Electricity Water supply Telephones Public hospitals Police Land authority Public buses Transport authority Agencies Service users “satisfied” in % 1994 1999 2003

9. “ Skinny Eguren listens to you and gives you an answer”

11. Public Service Web: database & analysis Govern-ment Voice SMS Civil Society Service Provider Web

14. Cell Phone Penetration, Peru

15. Cell Phone Penetration, Peru

16. Source: ITU/UNCTAD/KADO Digital Opportunity Platform, World Information Society Report 2007 It’s relatively cheap Income Group Monthly basket of internet use Monthly basket of mobile use Broadband Prices USD % monthly per capita income USD % monthly per capita income USD per 100 kbit/s % monthly per capita income High $22 0.9 $15 0.7 $16 2.1 Upper-middle $22 4.9 $12 2.6 $19 4.9 Lower-middle $24 19.7 $11 7.6 $93 71.8 Low $44 172.0 $13 54.9 $186 909.0 World $29 55.2 $13 18.3 $72 225.1

18. It’s for real

19. Your vote Tool used: http://surveys.plumvoice.com

24. Boris Weber [email_address] Thank you!