Voxeo Summit 2010: Real-time Text
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At Voxeo's Customer Summit 2010, Matthew Bookspan, Director of Product Managment, explains why there is increased interest in using real-time text channels for communication such as texting/SMS, instant messaging (IM), Twitter and more. He goes on to explain how Voxeo's platform lets you build multi-channel applications and provides a demo. More information at: http://www.voxeo.com/ http://www.voxeo.com/summit2010
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Voxeo Summit 2010: Real-time Text
- 1. Real Time Text SMS, IM, Twitter, and more Matthew Bookspan, Director of Product Management
- 3. Why are you here?
- 4. To Surf? © Voxeo Corporation
- 5. Or, Change the World? © Voxeo Corporation
- 6. So letʼs talk about...
- 7. Multi-Channel Communication © Voxeo Corporation
- 14. 10 Years from Now… © Voxeo Corporation
- 16. (Voice Self Service) © Voxeo Corporation
- 17. Why?
- 19. Next Generation © Voxeo Corporation
- 20. Communication © Voxeo Corporation http://www.flickr.com/photos/ebolasmallpox/3536804299/sizes/o/
- 21. TXT is Second Nature © Voxeo Corporation
- 22. But itʼs more than that...
- 23. The pace of Communication has changed © Voxeo Corporation http://www.flickr.com/photos/goljadkin/1998935482/
- 24. The call center must change © Voxeo Corporation
- 25. Because Communication is Changing © Voxeo Corporation
- 26. Are we going to change with it? http://www.flickr.com/photos/tavallai/2084954580/ © Voxeo Corporation http://www.flickr.com/photos/eleaf/2536358399/
- 27. What do we need?
- 28. Innovation © Voxeo Corporation
- 29. Simplicity © Voxeo Corporation
- 30. 30 © Voxeo Corporation
- 31. Which means…
- 33. Examples 33
- 34. A Multi-Channel Customer Portal Fast, personalized self-service over a mobile portal, Via an SMS service, or A voice portal with touch-tone (DTMF) or speech recognition 34 © Voxeo Corporation
- 35. IM Engagement © Voxeo Corporation
- 36. And More... Send real-time alerts Monitor customers’ presence Create an interactive virtual assistant © Voxeo Corporation
- 37. What about my existing phone applications? © Voxeo Corporation
- 39. Two Great Tastes © Voxeo Corporation
- 40. Use Text instead of Audio
- 41. Your VoiceXML app for the phone... <?xml version="1.0"?> <vxml version="2.1”> <form> <property name="inputmodes" value="dtmf"/> <field name="F_1" type=”boolean”> <prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt> <filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt> </filled> </field> </form> </vxml> © Voxeo Corporation
- 42. Your VoiceXML app for SMS... <?xml version="1.0"?> <vxml version="2.1”> <form> <property name="inputmodes" value="dtmf"/> <field name="F_1" type=”boolean”> <prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt> <filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt> </filled> </field> </form> </vxml> © Voxeo Corporation
- 43. Your VoiceXML app for Skype... <?xml version="1.0"?> <vxml version="2.1”> <form> <property name="inputmodes" value="dtmf"/> <field name="F_1" type=”boolean”> <prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt> <filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt> </filled> </field> </form> </vxml> © Voxeo Corporation
- 44. Your VoiceXML app for AIM... <?xml version="1.0"?> <vxml version="2.1”> <form> <property name="inputmodes" value="dtmf"/> <field name="F_1" type=”boolean”> <prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt> <filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt> </filled> </field> </form> </vxml> © Voxeo Corporation
- 45. How do I build it? (Demo Time) 45
- 46. One more thing...* * (I am not Steve Jobs) 46
- 47. Call or SMS this # +1 (415) 894-9965 47 © Voxeo Corporation
- 48. Questions? 48
- 49. 49