1. COMPANY
CSC iS a global
leader in providing
teChnology-enabled
PROFILE
buSineSS SolutionS
and ServiCeS.
July 2009
2. Business Services
Our Three Lines of Business Help Our Clients Succeed by Fully Leveraging the Value
of IT in Support of Their Mission
Business Solutions & Services Sector (BSS) • Industry-specific, technology-enabled business solutions
• Industry-specific business process outsourcing (BPO) solutions
• Consulting and systems integration
• Software and systems development
Managed Services Sector (MSS) • Secure IT management for applications and infrastructure
– Applications portfolio management
– Testing services
– Remote infrastructure services
– Networks, computing, and storage services
– Mobility and end-user services
North American Public Sector (NPS) • Program management and professional services
• Systems integration
• Range and base operations
• Infrastructure services
• Specialized engineering solutions and services
Our Services Span the Globe
Registered to conduct business in 61 countries.
90,000 employees worldwide
csc company profile july 2009 | PaGE 1
3. Industries and Solutions
By design, our solutions portfolio meets our clients’ Solutions:
most complex challenges. Whether it’s improving • Cloud Computing
customer service, protecting information assets or • Credit Services
achieving globalization — we bring business perspective, • Enterprise ERP Solutions
decades of experience and practical ingenuity to every • Hosting Services
engagement. Following are some of the industry groups • Legal Solutions
we serve and the solutions we provide: • Managed Network Services
• Management Consulting
Industries: • Outsourcing
• Chemical, Energy & Natural Resources • Risk Management & Claims
• Financial Services • Security
• Health Services • Service Oriented Architecture
• Manufacturing/A&D • Supply Chain Management
• Public Sector
• Technology/Consumer o www.csc.com/services
Innovation and Ingenuity
Since 1968, when we created the Computer Sciences The leading edge Forum technology programs offer
Institute, we’ve been at the forefront of educating CTOs and senior technologists opportunities to examine
business professionals about technology. Today, our timely technology topics and explore innovative initiatives
Leading Edge Forum (LEF) provides clients with access through CSC’s technology experts, alliance programs,
to a powerful knowledge base and a global network of research centers and events.
innovative thought leaders who engage business and IT
Leaders on the current and future role of IT. By focusing o www.csc.com/lef
on the realistic use of IT, the LEF helps clients understand
the business implications of new technologies and takes CSC’s Centers of excellence provide companies with
a practical, yet aggressive approach to the future. opportunities to explore and test state-of-the-art solutions
with minimum upfront investment and maximum innova-
The leading edge Forum executive program helps tion and results.
organizations derive business benefit from IT through
a retainer-based service that provides CIOs and senior o www.csc.com/lef
business executives with access to research, topical
conferences, information exchanges and advisory services.
o www.lef.csc.com
PaGE 2 | csc company profile july 2009
4. Revenue by Lines of Business
csc company profile july 2009 | PaGE 3
5. Representative Client Engagements and
Success Stories
Italian Ministry of Interior IT harmonization strategy focused on flexible access to
Italy’s Ministry of Interior and CSC have developed the right skills and resources for the business, high quality
Europe’s most comprehensive document scanning and processes, and productivity and efficiency gains.
biometric identification border control system to stem
the tide of counterfeit documents. Since 2005, a CSC State Street
team has been working with the ministry to build a State Street is the world’s leading provider of financial
systems integration project called Sistema Informativo services to institutional investors. The employers and
Frontiere (SIF) to help screen the growing number of administrators who comprise State Street Retiree Services
visitors from Africa, Asia and the Middle East, where (SSRS) clients now have the option of self-managing —
many counterfeit documents originate. The automated rather than outsourcing — their retiree data, demographic
system uses a scanner and biometric technology to information and benefit payment processes. Plus Web,
verify incoming documents. The technology is able to a new, enhanced front-end self-service capability was
quickly check the admissibility of the document holder developed in conjunction with SSRS’s existing retirement
to the Italian territory by verifying the authenticity of the benefits platform called Plus. It not only saves clients
document presented while simultaneously performing money but also allows them the flexibility of insourcing,
a criminal background check. outsourcing or co-sourcing arrangements.
U.S. Naval academy State of Massachusetts
A small satellite built by college students with our Massachusetts leads the United States in the electronic
support carries big hopes for the use of nanotechnology prescribing of medication, and CSC-designed Rx Gateway
in space. We’re playing a key role in the success of the is an important part of this success. Rx Gateway is a
MidSTAR-1 satellite program, a U.S. Naval Academy proj- community utility that avoids errors and reduces costs
ect that is producing some significant space milestones. by replacing paper, phone and fax-based prescription
Groundbreaking experiments include the first application processes. It connects physician, insurance and pharmacy
of nanotechnology in space. CSC used its long legacy computer systems via national and regional prescription
of aerospace experience to help design and build the data delivery services, eliminating expensive point-to-
technical core of MidSTAR-1, and the satellite’s technical point interfaces. Using Rx Gateway, doctors can see a
set-up is remarkably simple. MidSTAR-1’s Linux-based patient’s drug history, avoid adverse drug events, pre-
operating system communicates with a router on a scribe the least costly drug available through the patient’s
ground station at the Naval Academy that picks up insurance, and route the prescription directly to the
IP packets as if it were on a standard Internet-based patient’s pharmacy of choice.
network. The simplicity of the standards-based design
has also made the satellite a desirable platform for anglian Water
conducting space experiments. With around six million industrial, commercial and
domestic customers relying on its water and wastewater
Zurich Financial Services services, Anglian Water places quality of customer service
Zurich Financial Services is one of the world’s largest at the forefront of its strategy. To that end, Anglian Water
insurance-based financial services providers, with tasked CSC to implement a major IT overhaul that would
customers in more than 170 countries. For most of its see SAP rolled out across all of its core business processes.
history, Zurich has delivered global success as a collection Not only would this bring radical and pioneering improve-
of independent business units. By 2003, however, with ments to the company’s billing and customer service
technology increasingly important to its business opera- operations, but would drive greater efficiencies throughout
tions, that diversity was having a major impact on IT the company.
efficiency and productivity. To meet its goal of achieving
leadership in selected insurance markets, the company o www.csc.com/case_studies
developed a new global business model and created a
centrally coordinated global IT infrastructure. The new
PaGE 4 | csc company profile july 2009
6. Industry Insights
To help our clients better achieve their business award-winning client magazines, to white papers, surveys,
objectives, Our experts provide insights into some of the books, blogs and podcasts, we offer the latest thinking
most timely technology and innovation topics. From our on IT trends and their impact on business.
o http://www.csc.com/insights
Awards and Rankings
CSC has consistently ranked as one of the world’s top • Outsourcing Relationship Excellence, #1, FSO Knowledge
global IT services companies and we have received Xchange (August 2008)
numerous awards for achievements in business and
technology. For example: • Large Business of the Year, U.S. Department of the
Treasury (July 2008)
• Independent Research Report Cites CSC as a ‘Leader’
in North American and EMEA SOA System Integration • Top Technology Provider, ACORD LOMA Insurance
Services (May 2009) Systems Forum (June 2008)
• Ranked #9 on Washington Technology Top 100 Federal • Top 3 Worldwide Green IT Outsourcer, Brown-Wilson
Contractors (May 2009) Group (June 2008)
• SAP Pinnacle Award for Global IT Outsourcing (May 2009) • Fortune 500 America’s Largest Companies, #170
(May 2008)
• Uptime Institute Honors in Global Green 100 for 2009
(April 2009) • Fortune 500 Information Technology Services, #3
(May 2008)
• Global Services 100. Ranked #4 in Best Performers:
IT Services Category and #6 in Leaders: Human Capital • Leaders Quadrant, Magic Quadrant for Help Desk
Development (March 2009) Outsourcing, Western Europe, Gartner (May 2008)
• Leaders Quadrant, Magic Quadrant for Desktop • Leaders Quadrant, Magic Quadrant for Managed and
Outsourcing Services (March 2009) Professional Network Service Providers, North America,
Gartner (May 2008)
• Leaders Quadrant, Magic Quadrant for Help Desk
Outsourcing, North America (March 2009) • Top 100 Federal Prime Contractors, #9, Washington
Technology (May 2008)
• ‘Positive’ Vendor Rating From Analyst Firm (March 2009)
• VARBusiness 500, North America’s Top Solution
• Ranked #1 in BPO Contact Volume for Life Insurance, Providers, #4, VARBusiness (May 2008)
Pensions and Annuities, Celent, BPO Report
(December 2008) • Forbes Global 2000, #720 (April 2008)
• Best-Practice Partner Award, APCQ (November 2008) • Leaders Quadrant, Magic Quadrant for Desktop
Outsourcing Services, North America, Gartner
• Best Technology Solution Provider, “Reactions” (February 2008)
Magazine (October 2008)
• Leaders Quadrant, Magic Quadrant for Help Desk
• Leaders Quadrant, Magic Quadrant for Managed and Outsourcing, North America, Gartner (February 2008)
Professional Network Service Providers, Worldwide,
Gartner (August 2008)
csc company profile july 2009 | PaGE 5
7. CSC Officers
Michael W. Laphen William L. Deckelman, Jr.
Chairman, President and Chief Executive Officer Vice President, General Counsel and Secretary
Michael J. Mancuso Randy E. Phillips
Vice President and Chief Financial Officer Vice President, Corporate Development
Donald G. DeBuck Nathan (Gus) Siekierka
Vice President and Controller Vice President, Human Resources
For more information.
o www.csc.com/companyinformation
Key Contacts
Corporate Headquarters Media Relations Investor Relations Industry analyst
3170 Fairview Park Drive Richard Venn Bryan Brady Relations
Falls Church, Virginia 22042 Manager Vice President Susan Pullin
USA +1.310.615.3926 +1.703.641.3000 Vice President
+1.703.876.1000 rvenn@csc.com bbrady1@csc.com +1.703.641.3456
generalinformation@csc.com spullin@csc.com
Web site: www.csc.com
(NYSE) Symbol: CSC
CCCP09-06
