WakeMed Nursing's care delivery system is Patient and Family Centered Care (PFCC). PFCC is based on patients and families having the right to know everything about the patient's care and condition. It is a partnership that ensures individualized care for each patient and family. PFCC focuses on five core concepts: dignity and respect, information sharing, collaboration, participation, and leadership and empowerment. Nurses at WakeMed incorporate these concepts daily through listening to patients and families, sharing complete information, encouraging participation in care, collaborating with the care team, and empowering patients.
6. So, we’re here to help!
• Patient & Family Centered Care (PFCC)!
• PFCC is our Nursing Care Delivery System. It’s
based on the fact that patients and their
families have the right to know everything you
know about the patient’s care and condition.
• It’s a partnership to ensure we are meeting the
specific and individualized needs of each
patient and their families.
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7. • PFCC is so important that it has its own
Institute!
• It is clear that when providers, patients and
families work together great things happen:
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Quality goes ↑
Safety goes↑
Provider & Patient Satisfaction goes ↑
Costs go ↓
8. We must work hard to think about
everything from the patient/family
perspective!
• If you or someone you love were a patient
wouldn’t you want to know.. .
– What those X-rays mean?
– What are they typing into that computer?
– What is that medication they are giving me, or my
loved one, and why?
– Why are they talking about me as if I’m not here?
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9. What, exactly IS PFCC?
There are 5 Core Concepts of
PFCC:
• Dignity & Respect
• Information Sharing
• Collaboration
• Participation
• Leadership &
Empowerment
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10. We use PFCC every day!
• We already incorporate PFCC into our nursing
practice (though we can always do it better!)
• Here are some examples of PFCC at WakeMed:
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11. Dignity & Respect
WakeMed nurses listen to
and honor patient and family
perspectives and choices.
We value cultural and
personal values and beliefs,
and incorporate these as we
plan and deliver nursing
care.
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• (photo of story)
12. Information Sharing
WakeMed nurses share
complete and unbiased
information with patients and
families in ways that are
affirming and useful to them.
The information is timely and
accurate so that patients and
families can effectively
participate in decisions
affecting their care.
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13. Participation
Patients and families are encouraged and supported in
participating in care and decision-making at the level
they choose.
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14. Collaboration
WakeMed nurses
collaborate with
patients, families,
physicians, and staff to
develop, implement
and evaluate policies,
programming, facility
design, professional
education and the
delivery of high-quality
clinical care as well as
service excellence.
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15. Leadership & Empowerment
Nurses are leaders, and as such
serve as role models for placing
patients and families in a position of
real power and influence.
We promote a culture of exceptional
experiences that includes safe and
reliable care of the highest quality.
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16. Taking the message home. . .
• Could your patients and their families give
examples of how you ‘live’ the 5 core
concepts of PFCC?
• How about your unit? What specific ways do
your colleagues and leaders demonstrate
PFCC?
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17. Thanks to the Team!
• Laura Aiken, MA, MHA
• Nicole Creech, BSN
• Jodi DeJoseph, BSN, RNCNIC
• Cicely Hairston, BSN, RN,
CNRN
• Dianna Knight, MSN, RN,
NE-BC
• Melisa Lovic, BSN, RN
• Sarah McIntyre, RN, CEN
• Kim Perdue, BSN, RN, BC
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• Kim Perdue, BSN, RN, BC
• Jessica Schmidlin, BSN, RN,
CEN
• Becky Scolio
• Bethany Shadid, BSN
• Karen Skowronski, BSN,
RN, ACM, CCM
• Amy Sullivan, BSN, RN-BC
• Elizabeth Woodard, PhD,
RN
We “WakeMeditized” the Institute’s pinwheel logo as well as the core concepts of Patient & Family Centered Care. In order to effectively incorporate our care delivery system at WakeMed, we need to have all the PFCC core concepts working together – just like a pinwheel needs all of its parts to work.
Notice this refers to All members of the WakeMed team. We are beginning the rollout of PFCC with Nursing; it will then be rolled out to the entire health system. Nurses will serve as role models for PFCC, helping other employees put themselves in our patients’ and families’ shoes.