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An open-source/closed-loop social
network that gives brands a new way to
deliver a more engaging sales
experience.
Think of a Collaboration Space
as a social extranet. Users can
import their profile data from
LinkedIn or facebook,
depending on the purpose of
the space. And, they get the
same type of sharing
functionality they would get in
those networks, only in a
branded, closed-loop
environment. That means you
can establish ad hoc networks
around any extended sales
process and create an ongoing
dialogue among a sales team,
customers, and influencers.
Users of a Collaboration Space
receive a feed of notifications
that links to all recent activity.
If a user posts a new file,
comments on an existing one,
or establishes a new
connection, a notification links
directly to that content. This
tab becomes a chronological
listing of all activity that can be
used to track behavior in the
sales process, identify upsell
opportunities and establish
best practices.
The digital asset manager is
powered by a completely
flexible, open-source content
management system. No matter
what type of documents
support your sales process,
users can upload files, link to
existing files on the network, or
post links to content on the
web. All entries are time
stamped and tagged with
metadata.
Users can also subscribe to
content that is particularly
relevant to the process. Choose
all content uploaded by a
specific user, all comments
about a specific file, or any RSS
feed from around the web that
enhances the sales process.
Subscriptions give a sales team
a new tool to push content to
customers that they may find
useful. Subscriptions can be
shared with everyone on the
closed-loop network or only
select users.
The Collaboration Space also
offers a private messaging
channel to facilitate sidebar
conversations among specific
users. A sales person may
make a comment on a file that
is accessible by every member
of the network. Or, they may
choose to communicate
sensitive or private information
via a private message. These
messages can be synced to an
existing e-mail account to
make this functionality
available from the desktop.
All Collaboration Spaces are
invitation-only environments.
Invitations to connect can be
sent out via e-mail or existing
social networks. Because users
can import their profile data,
accepting an invitation and
joining a Collaboration Space is
a quick, easy process. Whether
prospecting new customers or
servicing existing ones, a
Collaboration Space creates an
immediate and ongoing
dialogue to support your
proprietary sales process.
Once you’ve established a
Collaboration Space, you can
easily access other users’ space
to get a snapshot of their
involvement in the process.
Administrative users are able
to rollup all activity to gain
critical insights into the sales
process, identify top
performers and determine
course corrections. Again, each
Collaboration Space can be
completely customized and
branded to support your sales
process and workflow.
A customized Collaboration Space puts the customer in more control of the process




In this particular situation we integrated a complete inventory into XML-fed flash carousels that display options in realtime.
Customers can save selections to their Collaboration Space with a single click




The underlying open source content management system knows where each product and photo belongs in the gallery.
The data structure behind a Collaboration Space can accommodate any sales flow




In the case of the home remodeling flow, it helped customers gather inspiration, make decisions and document the process.
The Collaboration Space delivers a closed-loop social network among influencers




Customers can invite friends and designers into their Collaboration Space to comment on selections and offer advice.
The Collaboration Space provides a complete account of the sales process




Notifications to customers keep the process organized and give the brand critical insights into customer behavior
CUSTOMIZED BRANDING
                             CUSTOMIZED
Not just a logo at the top   PROCESS
of the page. Complete
custom branding from the     Built to support the
top down. Every              customer experience    CUSTOMIZED REPORTING
touchpoint in the sales      you want to deliver,
process can support your     allowing you to        Set up the system to track
brand experience.            engage the customer    the metrics that mean the
                             earlier, control the   most to your brand. Gain
                             process and generate   critical insights into the
                             new leads after the    customer behavior that helps
                             sale.                  you refine your sales
                                                    process.

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Collaboration Space

  • 1. An open-source/closed-loop social network that gives brands a new way to deliver a more engaging sales experience.
  • 2. Think of a Collaboration Space as a social extranet. Users can import their profile data from LinkedIn or facebook, depending on the purpose of the space. And, they get the same type of sharing functionality they would get in those networks, only in a branded, closed-loop environment. That means you can establish ad hoc networks around any extended sales process and create an ongoing dialogue among a sales team, customers, and influencers.
  • 3. Users of a Collaboration Space receive a feed of notifications that links to all recent activity. If a user posts a new file, comments on an existing one, or establishes a new connection, a notification links directly to that content. This tab becomes a chronological listing of all activity that can be used to track behavior in the sales process, identify upsell opportunities and establish best practices.
  • 4. The digital asset manager is powered by a completely flexible, open-source content management system. No matter what type of documents support your sales process, users can upload files, link to existing files on the network, or post links to content on the web. All entries are time stamped and tagged with metadata.
  • 5. Users can also subscribe to content that is particularly relevant to the process. Choose all content uploaded by a specific user, all comments about a specific file, or any RSS feed from around the web that enhances the sales process. Subscriptions give a sales team a new tool to push content to customers that they may find useful. Subscriptions can be shared with everyone on the closed-loop network or only select users.
  • 6. The Collaboration Space also offers a private messaging channel to facilitate sidebar conversations among specific users. A sales person may make a comment on a file that is accessible by every member of the network. Or, they may choose to communicate sensitive or private information via a private message. These messages can be synced to an existing e-mail account to make this functionality available from the desktop.
  • 7. All Collaboration Spaces are invitation-only environments. Invitations to connect can be sent out via e-mail or existing social networks. Because users can import their profile data, accepting an invitation and joining a Collaboration Space is a quick, easy process. Whether prospecting new customers or servicing existing ones, a Collaboration Space creates an immediate and ongoing dialogue to support your proprietary sales process.
  • 8. Once you’ve established a Collaboration Space, you can easily access other users’ space to get a snapshot of their involvement in the process. Administrative users are able to rollup all activity to gain critical insights into the sales process, identify top performers and determine course corrections. Again, each Collaboration Space can be completely customized and branded to support your sales process and workflow.
  • 9. A customized Collaboration Space puts the customer in more control of the process In this particular situation we integrated a complete inventory into XML-fed flash carousels that display options in realtime.
  • 10. Customers can save selections to their Collaboration Space with a single click The underlying open source content management system knows where each product and photo belongs in the gallery.
  • 11. The data structure behind a Collaboration Space can accommodate any sales flow In the case of the home remodeling flow, it helped customers gather inspiration, make decisions and document the process.
  • 12. The Collaboration Space delivers a closed-loop social network among influencers Customers can invite friends and designers into their Collaboration Space to comment on selections and offer advice.
  • 13. The Collaboration Space provides a complete account of the sales process Notifications to customers keep the process organized and give the brand critical insights into customer behavior
  • 14. CUSTOMIZED BRANDING CUSTOMIZED Not just a logo at the top PROCESS of the page. Complete custom branding from the Built to support the top down. Every customer experience CUSTOMIZED REPORTING touchpoint in the sales you want to deliver, process can support your allowing you to Set up the system to track brand experience. engage the customer the metrics that mean the earlier, control the most to your brand. Gain process and generate critical insights into the new leads after the customer behavior that helps sale. you refine your sales process.

Notes de l'éditeur

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