having a phone
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thoughts about using IM in libraries
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having a phone
- 1. Having a Phone Aaron Schmidt walkingpaper.org
- 2. f2f IM ? letter fax telephone email evolution of library service communication
- 3. Stats! • PEW/Internet • How Americans Use IM [pdf] • 53 million American adults use instant messaging and its appeal is especially apparent among young adults and technology enthusiasts. • Teens and Technology [pdf] • 75% of online teens and 42% of online adults use instant messaging.
- 4. effort effort patrons effort effort library
- 5. effort effort patrons effort effort library effort google, et al.
- 6. effort patrons effort library effort google, et al.
- 8. What’s so special? • Email on steroids • Real time interaction • Conversations on the web!
- 11. A sample interaction • patron: yah, um, how long is the Illiad/ • me: pages? • patron: no, how lng would it take 2 read it? • patron: *it • me: oh, well, it depends on how fast you read! it is a GREAT book. • me: it is generally around 590 pages
- 12. • patron: thts wat ive heard! • patron: WOW!! • me: well worth your time. • me: i can put it on hold for you if you like • patron: OK!!! • me: nice. what is your last name? • patron: o, [patrons last name]
- 13. Types of patrons • Kids and teens • Undergrad students • Stay-at-home parents • People using IM and work
- 16. You’ll need...
- 20. A few best practices
- 21. So, How to • Visit meebo.com • Multi-network program • Register an AIM screen name • Practice in house
- 29. KTHX BYE
- 33. The Big Question
- 34. The Big Question
- 35. The Big Question • What happens if I’m helping someone in the building and I get an IM patron?!
- 36. What about VR?
- 37. VR Dynamic patrons effort effort effort library
- 39. Virtual Reference • Where’s the community? • Designed for librarians
- 40. What’s next?
- 44. Quick, Cheap & Easy Questions? AIM: XXagentcooperXX e: librarian@gmail.com