Metrofuser provides remanufactured printer parts through an extensive quality process. They implement engineering upgrades, rigorous testing at multiple stages of production, and track parts using biometrics. Metrofuser also offers extended warranties, technical support, and works with suppliers to guarantee the quality of parts to minimize failures for customers. The quality process aims to continuously improve remanufactured parts from the original factory models through innovation and ensuring any issues found are addressed across the entire production chain.

1. Service Parts
Chain of Quality
Operations Department

2. Re-Manufacturing
Evolution
At Metrofuser each repair generation is an
evolution to greater quality - a continuous
improvement from the original factory model.
From implementing engineering upgrades and
component-level redesigns all the way through to
process engineering efficiencies, the evolution
and innovation never stops at Metrofuser.
www.metrofuser.com

3. Pre Production
Direct Relationship With
Suppliers
Co Develop Proprietary Components
Pre-Qualification of Materials and
Suppliers
(IMI) Incoming Material
Inspection Program- Materials
Analysis and Testing.
Part Validation OEM vs Aftermarket
Identify/Isolate Quality Fade
Damage in Transit
Vendor Validating- 3 Approved
Post Inspection
TRUE Frame alignment
Welds and Gear Post Inspection
Tested in Printer Prior to Rebuild
www.metrofuser.com

4. Production
Documented Repair Processes
Command Center Technology
Increases Process Engineering Efficiency
Engineering Upgrades and
Proprietary Technology
AntiTear Technology-Sleeved Fusers
Firmware Upgrades-Boards Network
Cards
ZeroSet Technology-4700/4005 Fuser
Reinforced Lock levers- 100%
Replacement
4200/4250/4300/4350/4345/4014/4015
Routine Production/Process
Audits
www.metrofuser.com

5. Production
BioMetric Label on All Parts
Tracks part, components, part date and process performance
Tracks Production Technician and Final QA technician
Multiple in-process QA check point
Premium Materials
4+/4/8000/8100/9000/8500 Premium coated upper rollers
prevents toner build up and ghosting.
Teflon Impregnated Gears
High Degree Temperature Bearings
Advanced Thermobaric Coatings used in Film Sleeves
Teflon Jacketed Bushings
OEM Fasteners in Original Locations
Fastener and Fixture Married
Final Pre-Testing QA
24 Point Inspection Points
www.metrofuser.com

6. Post Production
Advanced Testing
Testing The Tester Program
Faults Inserted into Models to Test QC
100% Outbound Print Testing and
Verification
More than 400,000 test pages per
month
Variable Test Prints
Duplexer and Multiple Media Testing
Variable/Intermittent Power Tests
Acoustics
Sustainable Packaging
Superior End-cap Design
CNC Engineered Molds
Drop Tested in an ISTA-Certified lab, in Order Fulfillment
accordance with a valid ISTA Order Aggregation
Procedures. All orders QC by 2 shippers
Document Packaging Standards Dim Optimization-Less then 5% void
100% Pre-Pack First In First Out Stock Rotation FIFO
Packaging Audits
Final QC Inspection
Packaging BioMetric Label
www.metrofuser.com

7. Pre/Post Sale
Extended Warranty
OEM 30-60-90 Days
Metrofuser 30-90-180 Days
Help you identify poor OEM engineering to
make sure HP’s Problems don’t become
your problems.
Page Count Warranties Option Available
Level III Tech Support
Dependable Help and Reliable advice is always
just a call away. So you can do more with less
ProNotes
Technical bulletins and
worry.
procedures designed to
Vendor Backed Quality Guarantees aid/inform technicians in
We require all of our suppliers to participate in installation/troubleshooting
our labor reimbursement program. The program process.
outlines that if our part fails our customers in the
field due to the result of their part failure that we
will jointly reimburse customers for the
wholesale labor rate.
Supplier Financial Commitment Reduces
Quality Fade
www.metrofuser.com

8. Forensics
Forensics Return Analysis
RMA Status and Results Analysis
Accountability across the service parts universe.
From our factory thru the shipping carriers to the
field technician and finally the customer we can
provide answers. We will help you spot problems
and solve repeat calls and missed opportunities.
Nationwide Field Visits
Customer and End-user Site Visits
www.metrofuser.com

9. Across Chain
Of Quality
Quality Meetings every 15 days
Rigorous Self Analysis and Improvement
Event Horizon Program
Every change is documented, time stamped and
tracked
QC Hold QC Pass-
Isolate/Recall/Rework- Our problems don’t
become your problems
www.metrofuser.com