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Permesso.be & WDM Belgium …

… geknipte partners in e-couponing
… taillés pour êtres vos partenaires en e-couponing
E-coupon: tactics AND strategy!


A tactical instrument
• Boosting sales
• Generating trial / attracting new customers
• Generating brand awareness


But as much a strategic instrument!
• Setting up long term, personal dialogues
• Positioning of the brand vs direct competitors and private labels
• Generating trial AND repurchase

… BUILDING A CONSUMER DATABASE!


                                                                      2
New e-couponing standard
in Belgium
GS1 Belgium & Luxembourg
• neutral standard organisation
• developed standard on BABM/Fedis request
• Limiting fraud by:
  • Standard design & layout
  • Mandatory consumer registration procedure
  • Personalisation of the e-coupon + perso-code scanned by
     clearing house
• guaranteed e-coupon acceptance by retailers
• Technical platform issuing coupons needs to be certified by GS1

Document: ‘Manual & best practices for the internet coupon’

                                                                    3
WDM Belgium/permesso.be offers a GS1
certified platform




                                       4
E-couponing solution
Media
Technical Platform
Database build up
MEDIA


E-coupon platform




Database build up

                    6
MEDIA
E-mail campaigns                    Bannering
• permesso.be (*)                   • brand & company site
• own opt-in e-mail database        • banner advertising
                                    • permesso.be




          WDM Belgium certified e-coupon platform

                                                             7
• On-line permission based e-mail marketing platform
• An on-line trusted brand
• More than 700 000 members
• A fast & easy solution for all your (e-coupon)
  campaigns
• Full campaign management
• A high quality service, aiming for maximum ROI
• The biggest segmented on-line community
    A-brand users, private label lovers, beer drinkers, health freaks, upper class
    families with kids, mothers buying hypoallergenic fabric softners , people buying
    electrical appliances in the supermarket, young urbans interested in trying a new
    champagne, …


                                                                                        8
Target groups are important…
but there’s more…

Optimize your subject lines and e-mail campaigns and
ensure maximum open rates and click rates

• Evaluate your subject line and your campaign before
  launching and optimize where possible
    Unique ‘Campaign Evaluation Tool’



• Multivariate testing: easy and real time testing in the
  digital world
     Test campaign elements: which visual or offer works best?




                                                                  9
MEDIA


                    E-coupon platform
                                                        Print command




   Consumer registration         Coupon choice screen


Unique , personalised
printed coupon
Several offers in 1 campaign possible


                                                                        10
STEP 1: Consumer
registration




• Consumer registration is mandatory in standard:
  name/address/tel or GSM

• Consumer name will be printed on the coupon




                                                    11
STEP 1: Consumer
registration




WDM Belgiums extras
  • Permesso.be campaign : Possibility to insert an opt-in for the
    brand/product/company for email communication
  • Name & address data of coupon users automatically become
    your property  database build up / enhancement of your e-
    mail addresses with names & addresses
  • Use appropriate privacy statement when collecting consumer
    data – declaration of data treatment at the commission!


                                                                     12
STEP 2 : Consumer
chooses coupon(s)

Options:
• 1 ‘level’ : up to 4 coupons
  per page
• 2 ‘levels’ for e.g. multibrand couponing

                                      CREATE YOUR OWN
      OFFERS             Coupon A1    LOOK & FEEL !
      BRAND A
                         Coupon A2
      OFFERS
                                     Coupon B1
      BRAND B

                                     Coupon B2


                                     Coupon B3


                                                        13
STEP 3 :
printed coupon(s)

Anti-fraud optimisation
   • Special fonts, ‘tramage’
   • Post-coupon fraud detection
       Permesso.be black list for e-couponing


Control the number of coupons issued
• Set a total number of coupons for your
  campaign
• Set a limit to the number of times the consumer can
  print the coupon
   •   Multiple coupons per individual triggers unique perso-codes



                                                                     14
STEP 4 : Campaign reporting

E-mail campaign
• sent & delivered
• views & viewers
• clicks and clickers per link
• segmentation
• printed coupons




                                 15
MEDIA


E-coupon platform




Database build up

                    16
E-couponing helps building long term
relationships




                         Perso-            Match
                          codes                    Coupon
                         Coupon                    printers
                          users


                     Free quality check!



                  Multichannel consumer / coupon user
                                database
                                                              17
E-couponing helps building long term
relationships
• Join all collected data from all campaigns in 1 database and create
  a single customer view - Join on-line and off-line contactpoints

• Keep track of reactions to campaigns and coupon use

• Good data quality leads to better consumer dialogues

• Qualify your customers: try to get to know them better
    • Use (on-line) surveys
    • Track behavioral data on your website


• Measure the short term and long tem effects of your consumer
  dialogues

                                                                        18
In short …

only the best for your e-couponing campaigns
Only the best for your e-couponing
campaigns
         Maximizing ROI
         •   Transparant costs – no extras per printed coupon
         •   Campaign evaluation and testing
         •   Clear reporting, also on data quality through free File-Check
         •   Quick time to market – react quickly to market impulses


         Your own creatives
         • We create the minisite you have in mind
         • Choose a flexible tailor made campaign or a standard template with minimal
           creatives needed

         Full service offer
         • Media and targeting through permesso.be and CONSU-matrix
         • GS1 certified technical platform
         • Database building. Database management for fmcg. Data intelligence

         Easy-to-use for the consumer impacts coupon printing
         • No software needed
         • Access to the coupon and printing in one movement
         • Clear privacy statements


                                                                                        20

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E couponing presentation

  • 1. Permesso.be & WDM Belgium … … geknipte partners in e-couponing … taillés pour êtres vos partenaires en e-couponing
  • 2. E-coupon: tactics AND strategy! A tactical instrument • Boosting sales • Generating trial / attracting new customers • Generating brand awareness But as much a strategic instrument! • Setting up long term, personal dialogues • Positioning of the brand vs direct competitors and private labels • Generating trial AND repurchase … BUILDING A CONSUMER DATABASE! 2
  • 3. New e-couponing standard in Belgium GS1 Belgium & Luxembourg • neutral standard organisation • developed standard on BABM/Fedis request • Limiting fraud by: • Standard design & layout • Mandatory consumer registration procedure • Personalisation of the e-coupon + perso-code scanned by clearing house • guaranteed e-coupon acceptance by retailers • Technical platform issuing coupons needs to be certified by GS1 Document: ‘Manual & best practices for the internet coupon’ 3
  • 4. WDM Belgium/permesso.be offers a GS1 certified platform 4
  • 7. MEDIA E-mail campaigns Bannering • permesso.be (*) • brand & company site • own opt-in e-mail database • banner advertising • permesso.be WDM Belgium certified e-coupon platform 7
  • 8. • On-line permission based e-mail marketing platform • An on-line trusted brand • More than 700 000 members • A fast & easy solution for all your (e-coupon) campaigns • Full campaign management • A high quality service, aiming for maximum ROI • The biggest segmented on-line community A-brand users, private label lovers, beer drinkers, health freaks, upper class families with kids, mothers buying hypoallergenic fabric softners , people buying electrical appliances in the supermarket, young urbans interested in trying a new champagne, … 8
  • 9. Target groups are important… but there’s more… Optimize your subject lines and e-mail campaigns and ensure maximum open rates and click rates • Evaluate your subject line and your campaign before launching and optimize where possible  Unique ‘Campaign Evaluation Tool’ • Multivariate testing: easy and real time testing in the digital world  Test campaign elements: which visual or offer works best? 9
  • 10. MEDIA E-coupon platform Print command Consumer registration Coupon choice screen Unique , personalised printed coupon Several offers in 1 campaign possible 10
  • 11. STEP 1: Consumer registration • Consumer registration is mandatory in standard: name/address/tel or GSM • Consumer name will be printed on the coupon 11
  • 12. STEP 1: Consumer registration WDM Belgiums extras • Permesso.be campaign : Possibility to insert an opt-in for the brand/product/company for email communication • Name & address data of coupon users automatically become your property  database build up / enhancement of your e- mail addresses with names & addresses • Use appropriate privacy statement when collecting consumer data – declaration of data treatment at the commission! 12
  • 13. STEP 2 : Consumer chooses coupon(s) Options: • 1 ‘level’ : up to 4 coupons per page • 2 ‘levels’ for e.g. multibrand couponing CREATE YOUR OWN OFFERS Coupon A1 LOOK & FEEL ! BRAND A Coupon A2 OFFERS Coupon B1 BRAND B Coupon B2 Coupon B3 13
  • 14. STEP 3 : printed coupon(s) Anti-fraud optimisation • Special fonts, ‘tramage’ • Post-coupon fraud detection  Permesso.be black list for e-couponing Control the number of coupons issued • Set a total number of coupons for your campaign • Set a limit to the number of times the consumer can print the coupon • Multiple coupons per individual triggers unique perso-codes 14
  • 15. STEP 4 : Campaign reporting E-mail campaign • sent & delivered • views & viewers • clicks and clickers per link • segmentation • printed coupons 15
  • 17. E-couponing helps building long term relationships Perso- Match codes Coupon Coupon printers users Free quality check! Multichannel consumer / coupon user database 17
  • 18. E-couponing helps building long term relationships • Join all collected data from all campaigns in 1 database and create a single customer view - Join on-line and off-line contactpoints • Keep track of reactions to campaigns and coupon use • Good data quality leads to better consumer dialogues • Qualify your customers: try to get to know them better • Use (on-line) surveys • Track behavioral data on your website • Measure the short term and long tem effects of your consumer dialogues 18
  • 19. In short … only the best for your e-couponing campaigns
  • 20. Only the best for your e-couponing campaigns Maximizing ROI • Transparant costs – no extras per printed coupon • Campaign evaluation and testing • Clear reporting, also on data quality through free File-Check • Quick time to market – react quickly to market impulses Your own creatives • We create the minisite you have in mind • Choose a flexible tailor made campaign or a standard template with minimal creatives needed Full service offer • Media and targeting through permesso.be and CONSU-matrix • GS1 certified technical platform • Database building. Database management for fmcg. Data intelligence Easy-to-use for the consumer impacts coupon printing • No software needed • Access to the coupon and printing in one movement • Clear privacy statements 20