1. MANAGED HOSTING
ENERGISE YOUR ENTERPRISE
Global managed solutions to deliver your business strategy
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
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2. “Easynet’s team worked with us to develop a managed hosting solution
that met our high specification demands perfectly.”
Helen Shepherd, Senior Partner Relations Manager,
World Rally Championship
Easynet is the official network and hosting partner to the WRC, providing the hosting technology
that is so crucial to support their 1.5million visitors each month.
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3. OUR EXPERIENCE YOUR SUCCESS
E-commerce, modern business processes and centralised
applications intensify the demand for highly available and reliable
hosting services.
Modern businesses require stable hosting environments to Whether you are running an online shop, media portals,
provide a constant channel to market, to pursue growth intranet services or business critical IT systems – our portfolio
strategies and maintain business performance. As an covers a multitude of requirements for outsourced applications
international managed networks, hosting and telepresence and solutions, automation of business processes, single server
company, Easynet Global Services delivers superbly solutions, storage and backup scenarios as well as centralised
managed hosting solutions for businesses and enterprises desktop solutions.
all over the world.
Discover how Easynet offers the optimal hosting environment
With over 10 years of complex managed hosting experience, to meet your individual requirements.
supporting more than 500 customers on 5000 devices,
Easynet can help you.
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4. STAY COMPETITIVE
Managed hosting addresses the key business issues that
organisations often face. Easynet can help transform your
business and keep you competitive.
Customer Centric Certified Quality
Easynet differentiates itself from its competitors by delivering We offer market-leading, measurable service level agreements
excellent customer service. Customer satisfaction is a central fully compliant with legal obligations originating from SOX,
component of our corporate strategy. With Easynet you will Basel II and others. We understand that rapidly and ever
always have a skilled and dedicated contact available to changing security threats against the online community dictate
support you. constant adaptations and alterations within your IT
infrastructure. You can have confidence in Easynet with
Focus international quality management standards, featuring ISO
9001:2000 accreditation governing and controlling our
Given that you are concentrating on your core business processes as well as Information Security Management
such as content, delivery and application development, System (ISMS) Certification ISO 27001:2005 for Easynet’s
Easynet takes responsibility for your IT infrastructure, France, Germany and UK operations.
freeing up your time to deploy your internal resources on
more focused activity. Cost Efficiencies
Growth Delivering a tailored approach based on customer
requirements and budget needs is a natural part of each of our
Right from the start your hosting solution is designed for solutions. Easynet has the ability to facilitate the financing of
flexible growth. Our market-leading managed hosting services hosting solutions around specific business models (e.g.
are rapidly scalable, highly resilient, and deliver the high participation and/or start-up models), allowing you to
bandwidth environment you need. sustainably predict business expense and plan for growth.
Technology
Our professional data centres are equipped with state-of-the-art
technology from trusted suppliers and offer a safe environment
for your systems. Easynet operates more than 30 data centres,
therefore we are able to offer real disaster recovery and global
load balancing. All data centres are integrated into a modern
international backbone provided and managed by Easynet,
ensuring that high availability and increased traffic quality is
delivered.
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5. “Easynet’s strength lies in their agility. They have the ability to give the
right response at the right time.”
Alban Pons, NOC Services Delivery Management,
Bouygues Telecom Experts Club
Easynet designed, built and hosts a fully integrated messaging, mailbox
and collaboration service capable of supporting over half a million of
Bouygues end-customers.
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6. PROVIDING THE OPTIMAL HOSTING SOLUTION
Build solutions without the need to build environments - with the
benefits of virtualised productivity from Easynet, you can achieve
greater predictability over IT costs and resource use.
Bespoke Hosting for your Business Easynet defines its solutions around industry standard
components. This ensures that our logistics and processes are
Easynet provides market-leading managed hosting services which constant and predictable whereas your solution can be fully
are rapidly scalable, resilient, high bandwidth environments. Our customised. Easynet only works with the major vendors and
unique enterprise consultancy approach means we design a partners, thus ensuring that the elements used are:
managed hosting environment to match your needs. This includes
server hosting, switching, load-balancing, clustering, storage
fully tested and stable releases, for added resilience
technologies, network and content security.
backed by Easynet stock or vendor support contracts,
providing timely replacement in case of failure
As a managed hosting service provider we support multiple
systems. Whether you are building your systems on Linux, supported by standard and therefore repeatable
Solaris or Microsoft Windows, Easynet will support your processes, ensuring quick re-configuration of new
solution. Furthermore, we support a wide range of applications components after replacement.
as well as most Web 2.0 technologies and databases.
Customer Service
Our certified technicians install, configure and maintain the
components around your platform including 24/7 monitoring Our commercial team of project managers, sales, service
and incident management. managers, consultants and corporate service engineers, are
committed to provide you with the right solutions and after
Easynet has extensive experience of applying storage solutions sales care for your business. We proactively check your chosen
to create flexibility, continuity, and availability in the design of hosting solution regularly against your actual requirements,
IT solutions. The technology that is deployed by Easynet has therefore allowing you to further develop and tailor the
been rigorously tested and selected to ensure that it is best in technology to your needs.
breed, meets the needs of high-volume usage and delivers the
desired solution. By understanding the technology behind the When your solution is assigned to a service manager, they
major system vendors, we are able to deliver the right storage will be your dedicated contact to discuss the service from
solution for every application. an operational perspective. They will be your point of
contact for all non-incident, quality and performance
communication. They can also advise on standard changes
to your hosted IT environment.
Just like your managed hosting solution, our operational team,
are always available, providing 24/7, 365 days support;
dedicated and committed to the systems and infrastructure
you have placed in our care.
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7. Easynet provides a customer portal to provide current and Partner Network
historical availability and performance reporting of your managed
hosting solution. A key requirement for IT in the current environment is
flexibility and the ability to scale to meet organisation and
This portal includes a wide range of services and business changes. Therefore our hosting solutions are based
information such as monitoring, reporting, documentation or on professional and established hardware and software
ticket management. suppliers which meet these requirements.
As standard, we also implement a sophisticated change Depending on your individual solution requirements, Easynet is
management process which allows for greater visibility of able to involve different partners to complement the service
operations and adaptability should the need arise. such as:
Consulting agencies
Continuous training and development of our staff ensures we are
skilled in the technologies required to support your Web design agencies
infrastructure. With a team of over 200 people dedicated to System integrators and developers
managed services, Easynet is confident of its ability to maintain
Hardware Software suppliers
the sophisticated and efficient customer support system that is
expected for an Enterprise level business. This ensures we can find creative solutions to provide you with
the ideal service.
Data Centres
Easynet has given careful consideration to the location of our
data centres, to accommodate the needs of customers
turning to off-site locations to supply managed services. Each
data centre has been designed to offer hosted customers Now part of Symante
complete peace of mind. Each facility is a secure
environment employing sophisticated fire suppression, power
management and air-conditioning technology.
Easynet views the physical security of its data centres as a
critical priority. Current security measures include the following:
Provision of 24-hour on-site security personnel
Local and remote CCTV monitoring and recording
Enforcement of single entry and exit point policy at
each site
Turnstile access control points at entry points into Data
Centre areas
Proximity card access control system (with audit and role-
based access control capabilities)
Easynet data centres are deployed using renewable energy
supplies to meet our commitment on minimising our
environmental impact; using virtualisation technologies where
necessary to deliver optimum use of power to application
requirements. Easynet also considers the use of its cooling
and air flow when delivering managed services into the
machine room environments.
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8. OUR LAYERED APPROACH
All Easynet solutions are uniquely developed to meet our
customers’ needs, using a layered approach. Let us show you
how Easynet could develop such an infrastructure for your
business in the following scenario, using web-oriented
architecture as an example:
Internet Connectivity Traffic Management
Our global broadband IP backbone with carrier-class routing and Individual servers often do not cope with the high volume inquiries
switches, transfers in and outgoing IP traffic from the Internet to they face, so we use traffic controllers to distribute the load
your server farm and again back into the Internet. The on-net transparently by individual routes to several systems. This has the
infrastructure ensures high availability, fast response times and benefit of increased output and a higher availability at load peaks.
quality of service and direct connectivity to all major internet Traffic controlling can also steer data between different data
exchanges around the world, as well as network termination with centre locations.
more than 500 leading global networks through direct peering.
Front-end
Security Solutions
Web and Application Servers perform the primary work of the
The latest firewalls and content security appliances protect your hosting solution. They also represent the presentation layer of a
data against unauthorised access. solution. Web servers will deliver the content to the end users
supported by the application servers which will compile the
The security solutions can deliver: information.
identity management providing secure application access Back-end
and management according to your security policy
This layer contains the database service and storage systems that
controlled access from the public internet so that your store e-commerce data such as product catalogues, user
administrators and editors will have a secure connection information, and shipping information.
to the hosting platform
The structure of front-end and back-end servers differs in each
protection against malicious code, spam, trojans, and hosting environment. This will depend very strongly on your
denial of service attacks on your hosting solution. individual requirements. There are different storage system options
(dedicated or shared) and often customers will have several
systems, for the different tasks, in place. Through the economical
employment of shared systems, advantages such as large capacity,
high availability and performance can be made available right from
the start of your solution.
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9. “Easynet provides a fully managed hosting solution
for Parships compatibility dating service.”
Heiko Kottkamp, CFO, Parship.
Parship is Europe’s largest and most successful online dating service with millions of
members. With it’s managed hosting service, Easynet provides Parship with server capacity
and operating environments.
Virtualisation Back-up
Depending on your requirements, Easynet can provide The protection of your data is ensured by a sophisticated back-up
dedicated servers or a virtual server framework - a platform process. Beside the classical back-ups and recovery, Easynet
that helps provide cost effective and flexible computing offers special services for the protection of heavy-loaded
resources for our customers. databases, archiving or large storage capacities.
A TYPICAL WEB-ORIENTED ARCHITECTURE
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10. GLOBAL SOLUTIONS
Easynet’s own global backbone infrastructure, running at speeds
of up to 20 Gigabit/s and directly integrated carrier-class data
centres, ensures quality.
AMSTERDAM
BRUSSELS
HAMBURG
LONDON
MADRID
LOS ANGELES MILAN
NEW YORK PARIS
PALO ALTO VIENNA
SAN JOSE WARSAW
WASHINGTON DC ZURICH
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11. Hosting and Networks
Global Network Operations and Customer Care
facilities, provide the support infrastructure to With multiple company locations, most of your internal hosting
and telepresence solutions are dependent on the connecting data
deliver exceptional managed hosting, networks and
network. Easynet’s competence with exceptional managed
telepresence solutions. network solutions allows you to get a comprehensive service from
one source.
The building blocks for such a comprehensive solution are all
within Easynet’s core portfolio:
Global Backbone
Speeds of up to 20 Gigabit/s and global peering points
deliver high-performance and redundant interconnectivity.
Managed Networks
Easynet’s global backbone is completely MPLS-VPN capable.
This allows you to securely provide connectivity between
differing company locations and mobile users. MPLS Quality
of Service allows you to prioritise application traffic within your
network as well as to and from your hosting environment. We
provide coverage in more than 190 countries.
Data Centres
Over 35 Easynet data centres located worldwide directly
integrated into the global backbone and into your MPLS
network, allowing you to develop multi-site or disaster
recovery hosting scenarios.
Fully Managed
Our expertise in hosting environments and a customer-
oriented approach enables Easynet to manage the internal
operations of your hosting environment and services, in one
or more of our data centres.
One Communication Channel
Global Service Operations provide efficient 24/7 monitoring
and support infrastructure to deliver exceptional managed
hosting, networks and telepresence solutions. Beyond the
daily operations a customer-focused group including an
account manager, consultants, project and service managers
BEIJING
directly supports your current and future business.
CHENGDU
GUANGZHOU
HONG KONG
KUNMING
MUMBAI
SHANGHAI
SYDNEY
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12. ENVIRONMENTAL RESPONSIBILITY
As Easynet expands its managed hosting capabilities globally, we
are aware that offering businesses a solution that tackles the
problem of growing energy costs and usage is key.
Easynet solutions ensure your compliance with current and
upcoming carbon emission levels, through a variety of
cornerstone initiatives, including unique layouts that ensure
maximum power efficiency and space utilisation, hardware
consolidation and low power requirements in all hardware
specifications.
We won’t compromise on environmental responsibilities-and
our new data centres prove it. Working with Equinix, winner
of the Green Award and Best Disaster Recovery Service at
the 2008 Data Centre Europe Awards, the Easynet Slough
data centre, for example, was carefully designed to lower
energy consumption while minimising environmental impact.
Continued investment occurs into latest cooling and power
usage equipment. In the case of the Amsterdam Data centre
this is now using a free air cooling technology to support the
efficient use of the power with in the data centre. Easynet
also seeks to procure its power from sources of renewable
energy such as hydro and wind power to minimise the
environmental impact.
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13. CarbonNeutral® Ethical Business
Easynet focuses on increasing energy efficiency,
reducing carbon dioxide emissions and offsetting Easynet aims to be commercially fair at all times. We
unavoidable emissions through renewable believe in integrity and professionalism, respecting
energy projects. the needs of staff, suppliers, the local community
and our customers.
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14. LET’S TALK
You’ve seen the facts. Now let’s talk about how Easynet can truly
Energise your Enterprise. To compare our passion and results with
your current provider, simply contact your local Easynet office below.
Americas Email managedhosting@easynet.com
US +1 310 369 0015 Visit www.easynet.com
Asia Pacific
China (+86-21) 51306800
Hong Kong (+852) 2802 2126
India +91 22 6630 5550
Europe
Belgium +32 (0) 2 402 37 00
France +33 (0) 1 77 49 70 00
Germany +49 (0) 40 77 1 75 0
Italy +39 02 30301500
Netherlands +31 (0) 20 7989898
Spain +34 (0) 91 789 46 00
Switzerland +41 (0) 44 56 0 32 00
UK +44 (0) 845 333 3500
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