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Doug Johnson June 2006 SWSOFT GLOBAL HOSTING SUMMIT 2006 Customizable OSS / BSS
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],About SWsoft, Inc. Moscow, Russia R&D Headquarters Washington DC Sales & Marketing Support, Services Frankfurt, Germany International Operations Novosibirsk, Russia R&D Tokyo, Japan Sales & Marketing Singapore Sales & Marketing London, UK Sales & Marketing (new!) Beijing, China Sales &  Marketing (new!)
What is PEM? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Which Solution is Right for My Business? ,[object Object],[object Object],[object Object],[object Object],Full Windows Services support Cost efficient option Distributed  Easy to install and manage Scalable to millions of accounts Scalable to tens of thousands of accounts Modular for growth and customization Pre-integrated for rapid deployment PEM HSPcomplete
Home Building and Software Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What services can PEM deliver today? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],…  expands to include  your  service offerings PEM Services
PEM Functional Architecture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PEM in Production – KPN – Joost Pisters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PEM Business Case ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PEM Revenue Generation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Plan Upgrades Dedicated Server Antivirus Blog Content Mgnt. Database DNS E-Commerce FTP Games Mail Services Monitoring Spam Filters etc. Bandwidth Disk space IP addresses Mailboxes etc. Virtual Private Server (VPS) Basic Shared Hosting Add Applications Add Resources Advanced  Shared Hosting
Multi-layer Support ,[object Object],[object Object],[object Object],[object Object]
SWSOFT GLOBAL HOSTING SUMMIT 2006 PEM.Exchange Solution
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PEM.Exchange Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Architecture Diagram ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PEM Demo ,[object Object]
PEM Roadmap ,[object Object]
SWsoft Services ,[object Object],[object Object],[object Object],[object Object],Functional Specification Completed & Operational  System Customized Software Deployed System Analysis & Design Impl. & Custom. Deployment Migration Training Maintenance  & Support Systems & Business Integration
SWSOFT GLOBAL HOSTING SUMMIT 2006 PEM.Billing Manager
What is the PEM Billing Manager? ,[object Object],[object Object],XML Core Services Billing Manager Ecommerce Billing Marketing Reseller CRM Support XML XML XML XML Virtuozzo Plesk In-House System Custom Application 3rd Party Application Service Provider, Reseller, and Customer Control Panels Domain Registrar Accounting System Trouble Ticketing  System Provisioning System Payment Gateway
PEM Billing Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Billing Manager Features ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Built on StellArt Platform Development Environment Deployed Distributed Application Integrate Business  Objects Together KDevelop HTML Interface Java Interface External Systems Accounting Provisioning Customer-Care XML UI/API App Servers DB LISA Business Rules Database Schema GUI/API declaration DB Objects XML UI/API
PEM Billing Manager (BM) Architecture BM Core BM Service Gates (~10) BM Plug-Ins (~30) Order Processing Workflow Engine Fraud Screening Notifications Reporting Promos & Discounts Service Plan Manager E-Commerce PEM Gate OpenSRS GoDaddy Manually Provisioned  Items Gate Authorize.Net PaymentTech OpenSRS  API GoDaddy  API PaymentTech  API Authorize.Net  API Payment Gate Domain Registration Gate
Billing Manager Components ,[object Object],  Workflow    Resource usage accounting  Accounting system  Network and resource provisioning  Domain registration with name spinning  Payment gateways   Tax computations   Reporting   Trouble ticketing system   Centralized account management system   Fraud screening system   Customizable storefront Extended by Service Gates Billing Manager Core* System
PEM Billing Manager ,[object Object],Multiple Service Offerings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Resource Based Billing ,[object Object],[object Object],[object Object],Open Interfaces ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Workflow Builder ,[object Object],[object Object],[object Object],Fraud Screening Success Charge  Credit Card Mark Order As Fraud Put Order On Hold Provision  Services Order Placed Yes No
Feature Highlight – Ancillary Services ,[object Object]
Feature Highlight – Robust Reporting ,[object Object]
PEM Roadmap ,[object Object]
Wrap up and questions ,[object Object],[object Object],[object Object],[object Object]

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PEM, Parallels Operations Automation Exchange Update and Roadmap

  • 1. Doug Johnson June 2006 SWSOFT GLOBAL HOSTING SUMMIT 2006 Customizable OSS / BSS
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
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  • 12. SWSOFT GLOBAL HOSTING SUMMIT 2006 PEM.Exchange Solution
  • 13.
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  • 15.
  • 16.
  • 17.
  • 18. SWSOFT GLOBAL HOSTING SUMMIT 2006 PEM.Billing Manager
  • 19.
  • 20.
  • 21.
  • 22. PEM Billing Manager (BM) Architecture BM Core BM Service Gates (~10) BM Plug-Ins (~30) Order Processing Workflow Engine Fraud Screening Notifications Reporting Promos & Discounts Service Plan Manager E-Commerce PEM Gate OpenSRS GoDaddy Manually Provisioned Items Gate Authorize.Net PaymentTech OpenSRS API GoDaddy API PaymentTech API Authorize.Net API Payment Gate Domain Registration Gate
  • 23.
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Notes de l'éditeur

  1. SWsoft is the global leader in hosting infrastructure software with a worldwide presence, numerous software deployments, strong venture backing, and an expert team of engineers. Deployments (as of November 2005): SWsoft has been deployed by over 10,000 hosting providers in over 100 countries. SWsoft software powers over 120,000 servers allowing service providers to offer a broad range of services to over 10 million domains and 50 million email users. Nine of the top 10 worldwide service providers use SWsoft software as do the top 5 service providers in Europe. Funding: SWsoft is cash flow positive, profitable, and growing. SWsoft is backed by a strong team of venture partners including investments from Intel Capital, Bessemer, and Insight. Finally, SWsoft is backed by a $750 million company with the same founders as SWsoft. Expertise (as of November 2005): SWsoft has over 700 experts including 500 engineers. A highly skilled development team led by Alexey Kuznetsov acquires top talent from the MIPT (Moscow Institute of Physics and Technology) and NSU (Novosibirsk State University). There are over 28 patents pending to cover the innovations developed by SWsoft, Inc. SWsoft has recently received four awards which attests to its leadership in the hosting automation and virtualization space. LinuxWorld Product Excellence (August 2005), IDG World Expo Top 50 Vendor for the Service Provider Industry for 2005, Service Provider Weekly Top 50 Technology Innovator List for 2005, IT Week Magazine Web Host Magazine’s Editors’ Choice Award – Virtuozzo (July 2005)
  2. As customer needs grow, PEM allows end users to purchase additional services or migrate to higher end hosting plans directly from the customer control panel. Customers can upgrade their service from basic shared hosting to ecommerce to VPS (virtual private server) to dedicated hosting. Customers can also add applications or resources to their existing plan. PEM enables service providers to customize all offerings to the exact needs of their customers. Providers can decide which applications to include in basic plans and which applications cost extra. Providers can impose resource quotas and specify “overage” charges. PEM helps service providers retain customers and increase the revenue per customers by allowing them to purchase new services directly from the control panel without waiting for return phone calls or service provisioning delays.
  3. PEM provides a customizable hierarchy which can accommodate resellers and sub-resellers. At each level services, resources, and capabilities can be allocated to lower levels within the hierarchy. For example, a reseller can dictate which service plans can be distributed by sub-resellers. Both service providers and resellers can determine which capabilities are available to customers who purchase specific service plans. This means that PEM can support current business models, yet remain flexible enough to change as new services and new resellers are introduced. PEM provides three layers of management screens – one for the service provider, one for resellers, and one for end users. Each screen can be customized so the appropriate level of control is provided. The service provider can determine which tasks to automate and which tasks to perform manually. For example, one service provider may want customers to be able to order, pay for, and manage additional email accounts using the customer control panel. But, another provider may want the customer to have to manually contact them before installing new mail services (in order to screen for spammers, etc.).
  4. PEM has hundreds of man-years of experience building and delivering solutions to service providers. SWsoft offers a rapid, yet complete, deployment process. This includes analysis, design, customization, deployment, and training.
  5. order processing domain registration pem plesk virtuozzo payment manually provisioned services (