CU V I L L A G E Web Hosting Overview

CU V I L L A G E.com®

Web Site Hosting
WEB SITE HOSTING

A Place for Your Web Site
Your Web site needs a home, and that’s where our Web hosting
services come in. CU Village provides Web site hosting services
that remain competitive with similar enterprise-level providers.
We are dedicated to providing a level of excellence in service to our
clients that rises above the status quo. To that end, we provide our
standard hosting clients with ample resources for running their Web
sites as well as several other features and packages that are available
at no extra charge.

Specifications: Standard Annual Hosting
Through our hosting partner, Verio, we provide:
5 gigabytes of data transfer per month through our fully 100Mbps switch to their network
of redundant OC12, OC3, and DS3 uplinks to the Internet
Server storage space of 250MB
These resources are evaluated regularly to ensure that they meet the demand that is being placed
on our clients’ Web sites.
CU Village has a series of its own Apache, PHP, Linux and MySQL servers dedicated to its clients,
including its own monitored security systems. This will enable you to leverage off of our hosting
investment and reduce your own system administration requirements. It will also better facilitate any
programming and development work that we do for your site.
CU Village.com commits that your Web site will be available for use at least 98% of the time during
each calendar year. Additional space or usage requirements will result in additional annual hosting fees.
Server maintenance and updates are also included. If necessary, available resources may be upgraded
at an additional charge.
Aside from also providing a robust open source database server (MySQL), CU Village includes as part
of its standard hosting plan a statistical package that provides the following reports:

Traffic Reports
For traffic reports, the default timeframe is one week,
but this can easily be changed in the Date Range
control area.
Sessions Graph – This report shows the
trend of recent activity on your Web site
in terms of visitor sessions over time.
Pageviews Graph – This report shows the
trend of recent activity on your Web site in
terms of pageviews over time.
Hits Graph – This report shows the trend
Find out how many people visited your site…
of recent activity on your Web site in terms
and when.
of successful hits over time.

CU Village.com, Inc. Nationwide: (800) 575-1820 • Web Site: www.cu-village.com

WEB SITE HOSTING

Traffic Reports (continued)
Bytes Graph – This report shows the trend of recent activity on your Web site in terms of
bytes over time.
Summary – The Summary shows totals and averages for sessions, pageviews, hits, and bytes
for the currently selected date range. Visitors’ information is not shown here because it is only
available when UTM visitor tracking is employed.
Load Balancing
• Log Source by Hits – This report shows the amount of traffic in hits processed from each
log source and its percentage of the total.
• Log Source by Bytes – This report shows the amount of traffic in bytes processed from
each log source and its percentage of the total.

Pages & Files Reports
Requested Pages – This report ranks
the popularity of the pages (HTML files,
generally) visited on your site by number
of pageviews and relative percentage.
In general, images and other embedded
content, such as style sheets and javascript,
are not considered to be pageviews.
Downloads – This report ranks the popularity
of all downloads on your site by number
of hits (requests) and relative percentage.
In general, downloads include archives, See which pages and files are the
executables, PDFs, and other non-image/ most popular with visitors.
non-HTML documents.
Page Query Terms – This report analyzes all of the parameter names and values that were
used in requests to dynamic content pages on your Web site. This report lists all requested
pages whose URL contained query parameters (generally after the ? query token).
Posted Forms – This report shows a list of the top forms used on your site. The list shows
each form handler used (such as a CGI script). Only form handlers that use the POST method
are listed; those using the GET method are not listed in this report, but are listed in the Page
Query Terms report.
Status and Errors – This report shows the status code of each response from the server to
a hit (file request). This report is essential for determining where problems exist in your site,
particularly 404 (not found) errors.
All Files by Hits – This report ranks the popularity of all files on your site by number of hits
(requests) and relative percentage. This chart includes Web pages, downloads, images, and
all other requested files.
All Files by Bytes – This report ranks the popularity of all files on your site based upon bytes
transferred and relative percentage of total bytes transferred. This chart includes Web pages,
downloads, images, and all other requested files.
Directory by Pages Drilldown – This report lists each directory and page that was accessed
on your site during the currently selected date range.


Pages & Files Reports (continued)
Directory by Files Drilldown – This report lists each directory and file that was accessed on
your site during the currently selected date range.
Directory by Bytes Drilldown –This report lists each directory and file that was accessed
on your site and the amount of bytes transferred (bandwidth) consumed by delivery of that
directory or file during the currently selected date range.
File Types by Hits – This report shows the types of files (based on their extensions) that
were accessed on your site, such as GIF images, HTML files, or CGI scripts, ranked by hits
(requests). This report is important for determining which parts of your site are responsible
for the bulk of your server resource usage.
File Types by Bytes – This report shows the types of files that were accessed on your site,
such as GIF images, HTML files, or CGI scripts, ranked by bytes (bandwidth). This report
is important for determining which parts of your site are responsible for the bulk of your
network usage.

Navigation
Entrance Pages – This report shows the
first page viewed for each session in the
currently selected date range. This is where
visitors entered your Web site. In general,
images and other embedded content, such
as style sheets and javascript, are not
considered to be pageviews.
Exit Pages – This report lists the last page
visited in each session by your site’s visitors
over the currently selected date range.
In general, images and other embedded Learn which were the first and
content, such as style sheets and javascript, last pages viewed each session.
are not considered to be pageviews.
Bounce Rate – This report lists the pages on which visitors entered and then exited without
viewing any other pages on the site (bounce pages).
• Bounces – This shows the number of times visitors exited from the page without visiting
any other pages on the site.
• Entrances – This shows the total number of entrances on the page.
• Bounce Rate – This shows the percentage of entrances on the page that resulted in
exits without viewing any other page on the site. It is calculated as bounces divided
by entrances.
Click Paths – This report shows the most popular paths traveled by your site’s visitors starting
with their entrance page. This report is compiled for all sessions during the current date range.
Because path data can get very large, by default only 3 levels of paths (3 pages) are stored.
Click To and From – This report shows the click through percentage for each page in the site.
That is, for each page, the report will show how visitors got to that page and where they went
after viewing that page.


WEB SITE HOSTING

Navigation (continued)
Length of Page view – This report shows the pages on your site by the average time spent on
each page for all sessions during the currently selected date range. The average time spent on
the page is shown in hours:minutes:seconds.
Depth of Session – This histogram report shows how many pageviews visitors are seeing
within a session. For each session during the current date range, the number of pageviews for
the session is used to increment one of the entries in the report. For example, if a visitor clicks
and sees 5 pageviews in a particular session, then the “5 pages” data point is incremented by
one for that session. All sessions comprising 20 pages or more are grouped under the “20+
pages” element.
Length of Session – This histogram report shows how much time visitors are spending
on your site. For each session, the duration is calculated and the appropriate data point is
incremented. For example, if a particular visitor spent 45 seconds on your site during a
session, then the “31-60 sec” data point is incremented by one for that session. Calculation
Methodology: The duration of a session is calculated as the difference between the load time
of the first pageview and the load time of the last pageview in the session. Sessions with only
one pageview are considered to be 0-10 seconds. It should be noted that visitors may spend
more time looking at the last pageview of a session, but only the load time is recorded.

Referrals
Referrals – This report ranks referring URLs
(external Web pages) that brought traffic to
your site. For sessions without an external
referral, which occurs when a visitor goes
directly to your site via a bookmark/favorite
or by typing in the URL directly, the “no
referral” entry is incremented. This allows
you to compare the percentage of traffic
from external links versus visitors that
already know about your site.
Calculation Methodology: Each session See which external Web pages
is scanned for an external referral, which brought traffic to your site.
is determined using the domains list in the
configuration for this site. If an external referral
is found, then the base-URL of the referral is entered and incremented. The base-URL does
not include query parameters (after the ? query token) which would cause extreme granularity.
If no external referral is detected then “no referral” is incremented.
Referral Drilldown – This lists the top domains that brought visitors to your site. For sessions
without an external referral, which occurs when a visitor goes directly to your site via a
bookmark/favorite or by typing the URL, the “no referral” entry is incremented. This allows
you to compare the percentage of traffic from external links versus visitors that already know
about your site.
Calculation Methodology: Each session is scanned for an external referral, which is
determined using the domains list in the configuration for this site. If an external referral is
found, then the domain and base-URL of the referral is entered and incremented. The base-
URL does not include query parameters (after the ? query token) which would cause extreme
granularity. If no external referral is detected then “no referral” is incremented.


Referrals (continued)
Search Terms – This report lists the actual keywords/phrases that people typed into
search engines to find your site. Entries are ranked by the number of sessions each was
responsible for.
found, then the query of the referral is scanned for search variables. If a search variable and
term is found, then the term is entered and incremented.
Search Engines – This report lists each search engine that referred traffic to your site using
a keyword search. Entries are ranked by the number of sessions each search engine was
responsible for.
found, then the query of the referral is scanned for search variables. If a search variable and
term is found, then the search domain and term are entered and incremented.
Referral Errors – This report lists each error code and the item that was requested by hits
over the current date range. This report is designed to inform you about “bad” links from
other sites to yours; these are often caused when a page is re-named or deleted from
your site.

Domains & Users
Domains – This report shows you what
networks your site visitors came from,
ranked by sessions. The tracking system
can resolve most networks, but some will
always be unresolved, meaning the network
could not be identified. It is common to get
about 50-80% resolution. Domains with
country codes will be shown with 3 levels;
other domains, such as “.com,” will be
shown with 2 levels. The “no entry” listing
is a catchall category for sessions with Find out which networks your visitors came from.
unresolvable domains.
Domain Drilldown – This report lists the top-level domains, such as .com and .net, that your
site’s visitors came from, ranked by sessions. The tracking system can resolve most networks,
but some will always be unresolved, meaning the network could not be identified. The “no
entry” term includes all unresolved IP addresses. This will often be the first or second item in
the chart.
Countries – This report lists top level domains with an emphasis on political affiliation, ranked
by sessions. Since the bulk of Web traffic is from net, com, and org domains (mostly US-
based), they are included. The rest will mostly be actual country codes, which in most cases
are reliable indicators of the origin of the traffic (though some sell domains to anyone). The “no
entry” term includes all unresolved IP addresses.


WEB SITE HOSTING

Domains & Users (continued)
IP Addresses – This report lists the individual IP addresses used by visitors to your site.
The list is ranked according to the number of sessions from each IP. IP addresses may
represent individual users, but generally are gateways to large corporate or ISP networks.
IP Drilldown – This report lists the IP addresses associated with visitors to your site broken
down into classes (A, B, C, or D). The list is ranked according to the number of sessions from
each class A IP.
Usernames by Hits – This report lists the top usernames that were used during user
authentication as required by your site, ranked by the number of hits. If your site does not
require a password, no usernames will be listed. Only users authenticated by methods that
record the usernames in their log file will be reported on.
Usernames by Bytes – This report lists the top usernames that were used during user
authentication as required by your site, ranked by the quantity of network traffic in bytes each
was responsible for. If your site does not require a password, no usernames will be listed. Only
users authenticated by methods that record the usernames in the log file will be reported on;
an example is the “.htaccess” method, which is built in to Apache.
Usernames by Sessions – This report lists the top usernames that were used during
user authentication as required by your site, ranked by the number of sessions each
was responsible for. If your site does not require a password, no usernames will be listed.
Only users authenticated by methods that record the usernames in their log file will be
reported on.

Browsers & Robots
Browsers by Sessions Drilldown –
This report lists the top browsers, such as
Netscape Navigator and Microsoft Internet
Explorer, that people used to view your site,
ranked by sessions conducted with that
particular browser.
Browsers by Hits Drilldown – This report
lists the top browsers, such as Netscape
Navigator and Microsoft Internet Explorer,
that people used to view your site, ranked
by hits. See the top browsers that people
Browsers by Bytes Drilldown – This report used to view your site.
lists the top Browsers, such as Netscape
Navigator and Microsoft Internet Explorer, that people used to view your site, ranked by
the quantity of network traffic (bytes) that particular browser was responsible for.
Platforms by Sessions Drilldown – This report lists the top computer operating systems,
such as Windows, Macintosh, or Linux, that people used when visiting your site, ranked by
number of sessions each was used for.
Platforms by Hits Drilldown – This report lists the top computer operating systems,
such as Windows, Macintosh, or Linux, that people used when visiting your site, ranked
by hits (requests).


Browsers & Robots (continued)
Platforms by Bytes Drilldown – This report lists the top computer operating systems,
such as Windows, Macintosh, or Linux, that people used when visiting your site, ranked
by quantity of network traffic (bytes) each was responsible for.
Combos by Sessions – This report combines the browser and platform reports and produces
a list of the most common computer setups used to view your site, such as “Internet Explorer
6.0 | Windows XP.” Browsers are grouped by minor release number, that is, 6.0 and 6.1 would
be different entries. Due to the way log data is recorded, Macintosh computers are only shown
in terms of processor type, either 68k (old) or PPC (new).
Combos by Hits – This report combines the browser and platform reports and produces a list
of the most common computer setups used to view your site, such as “Internet Explorer 6.0 |
Windows XP.” Browsers are grouped by minor release number, that is, 6.0 and 6.1 would be
different entries. Due to the way log data is recorded, Macintosh computers are only shown in
terms of processor type, either 68k (old) or PPC (new).
Combos by Bytes – This report combines the browser and platform reports and produces a
list of the most common computer setups used to view your site, such as “Internet Explorer
6.0 | Windows XP.” Browsers are grouped by minor release number, that is, 6.0 and 6.1 would
be different entries. Due to the way log data is recorded, Macintosh computers are only shown
in terms of processor type, either 68k (old) or PPC (new).
Robots by Hits Drilldown – This report lists the robots and spiders that visited your site,
ranked by hits (requests). This report does not include browsers, such as Internet Explorer.
Robots by Bytes Drilldown – This report lists the robots and spiders that visited your site,
ranked by bytes (network traffic). This report does not include browsers, such as Internet
Explorer.



AboutVILLAGE.COM
ABOUT CU CU Village.com

CU Village.com is a credit union service organization that is dedicated to helping Credit Union System
organizations leverage technology to better serve their members and customers. These traits set
CU Village apart from our competitors in the marketplace:
Credit union system experience – We have been serving credit unions with Web site services
since 1996, so our service brings with it a level of experience that is hard to duplicate.
Ability to customize – We can customize nearly every service we offer and what we don’t
have, we can build.
Depth of product offering – We have nearly everything a credit union needs to create a
full-service online branch, so as credit unions’ needs change and grow, we are right there
to help.
High quality service – One of our goals is to develop a partnership with each of our
clients — so they count on us to bring new ideas and growth opportunities to their attention.
Owned by members of the credit union system – Our nearly twenty investors are made up
of progressive leagues, credit unions, and credit union system organizations. Our ownership
structure provides us the stability and solid foundation that are vital to serving the needs of
credit unions.

CU Village.com offers products and services in the areas of:
Consulting and Development Lending and Payments Web Site Content
E-business Tools Multimedia and Design Web Site Development
Education and Events Security and Compliance Web Site Enhancements

For more information about any of our products and services:
Visit www.cu-village.com
Call your business consultant at (800) 262-6285 in Michigan or (800) 575-1820 Nationwide
E-mail info@cu-village.com


CU V I L L A G E Web Hosting Overview

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