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Van
webshop logistiek
naar
omnichannel
beleving
Is de klant koning?
2
Ik ga op vakantie en neem mee…
3
Customer journey omnichannel beleving
4
5
Ontwikkeling Klantpropositie
2009
Home Delivery
Afhaalpunten
Pilot Click & Collect in 6 vestigingen
Click & Collect 63 vestigingen
Click & Collect La Place
Service straat
Tablet Assisted Sales 3 vestigingen
20102011201220132014
7
Uitdagingen webshop logistiek
2009 2010 2011 2012 2013 2014
vs.
8
Uitdagingen omnichannel beleving
9
Redesign Supply Chain
10
“Quality in service is not what you
put into it. It is what the customer
gets out of it.”
Peter Drucker
Thank You

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