Presentatie 'Logistics 3.0' van Edwin Kersbergen tijdens E-Shop Expo op 19 en 20 maart in Tour & Taxis Brussel.

1. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Logistics 3.0
Personalized Logistics
A new dimension of last-mile logistics
Edwin Kersbergen
Senior Business Development Manager

2. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Nuth (7.000m2)
Euregio hub
Woerden (8.000m2) NEW!
NL hub
Groot-Bijgaarden (2.000m2) NEW!
Vlaanderen hub
Charleroi (2.000m2)
Wallonie hub
Quick Facts Dynalogic
Introduction Dynalogic
Started in 2005
> 7.000 stops per dag
Personalized Logistics
4 / 3 / 2 / 1u time slot deliveries
Next-day / Same-day specialist
True Benelux Platform
Thuiswinkel Logistics Innovation
Award winner 2011 & 2012
> 250 couriers every day

3. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Future or already Reality?
15-year-old Maria buys clothes online wants to have them
delivered on Wednesday afternoon when she is back from
school
James, 35, works at home every Thursday and wants
to have his new iPhone delivered on this day
And 52-year-old Anna shops online and wants to have her
coffee capsules delivered within a 2-hour time window on
Saturday morning

4. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Changing consumer behavior
More
Personalization
Logistics will
become more
important
More logistics
models will
exist
Greater
channel
mobility
Online
Mobile
Retail FASTER
MORE FLEXIBLE
When
WHERE
How
SERVICES
AS
INTEGRATED
PART OF
THE
SHOPPING
EXPERIENCE

5. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Consumer Shopping Journey
Consumer Shopping Journey
Awareness Choosing Transaction Delivery
Reverse
Logistics
MobileOnlineStore

6. © Dynalogic Private & Confidential Information E-Shop Expo 2014
(Online) Consumers WANT TO BE IN CONTROL
Personalized Approach
Continuous and real time order information
Fast and flexible delivery/pick up options
A reliable & safe delivery
Services that enhance the buying
experience

7. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Opportunity supported by Facts & Figures
The percentage of webshops that don’t offer consumers a
choice for a delivery day
The percentage of consumers that would buy Online more
often if the webshop could guarantee a same-day delivery
The percentage of webshops that offer only one delivery option
73%
44%
70%
The percentage of consumers that would pay extra for a self
indicated preferred delivery moment
26%

8. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Barriers of shopping Online
Source: Thuiswinkel.org Marktmonitor

9. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Fulfill the need for Service:
Any how
Any one
Any where
Any time
Any thing

10. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Any time
Fulfill the need for Service:
Any thing
Any where

11. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Any time
Fulfill the need for Service:
Any thing
Any where

12. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Any time
Hallo!
Bonjour!
Guten tag!
Hello!
Fulfill the need for Service:
Any thing
Any where

13. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Any time
Fulfill the need for Service:
Any thing
Any where

14. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Any time
Fulfill the need for Service:
Any thing
Any where

15. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Pro-active Personal Information
Fulfill the need for Service:
Any thing
Any where
Any time

16. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Any time
Real-time track & trace for the receiver Real-time track & trace for the sender
Fulfill the need for Service:
Any thing
Any where

17. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Any time
24/7 scope of work
Fulfill the need for Service:
Any thing
Any where

18. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Any time
Latest cut-off times
Fulfill the need for Service:
Any thing
Any where

19. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Any time
Same afternoon/evening
delivery & flexible time
windows
Fulfill the need for Service:
Any thing
Any where

20. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Impact E-tailers
Any how
Any one
Any time
Fulfill the need for Service:
Any thing
Any where

21. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Personalized Logistics
PersonalizedPersonalized
Any whereAny where
Any thingAny thing
Any oneAny oneAny howAny how
Any timeAny time

22. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Results of Successful Personalized Logistics
Source: Thuiswinkel.org Marktmonitor
Disadvantages become Advantages!

23. © Dynalogic Private & Confidential Information E-Shop Expo 2014
0% barriers for Online shopping
System
carrier
AnyTime
Same-Afternoon
Same-Evening
Value
Added
Doorstep
Try, Fit & Go
100% barriers for Online shopping
EASI info
Real-time
Track&Trace
Flexibele
tijdswindows
Value Added Services versus barriers
XL Inhome

24. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Successful Personalized Logistics
Coolblue VandaagNog en Op afspraak
_
“Als je telefoon stuk is en je écht
bereikbaar moest zijn was je tot voor kort
aangewezen op de fysieke winkelstraat,”
zegt Pieter Zwart, oprichter en directeur
van Coolblue. “vanaf nu niet meer.
Andere redenen om voor vandaag-levering
te kiezen, zo blijkt uit het onderzoek, zijn
naast ‘kapot apparaat’ (55%) een
‘vergeten verjaardag’ (47%) of simpelweg
ongeduldigheid’ (23%)

25. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Successful Personalized Logistics
Nespresso Your Time:
een tijdsblok van twee uur op
weekdagen tussen 8.00 uur en
22.00 uur en in het weekend
tussen 8.00 uur en 14.00 uur.
Levering op dezelfde dag is
mogelijk indien de klant
doordeweeks vóór 11.00 uur
bestelt.

26. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Successful Personalized Logistics
Telenet eCommerce deliveries:
End-to-end eCommerce oplossing
voor Telenet, van order intake en
het maken van de leverafspraak
tot en met het pick/pack/dispatch
en inclusief het uitvoeren van de
complete contractafhandeling aan
de deur.
Telenet’s klant wordt continue en
real-time op de hoogte gehouden
door middel van track&trace,
email en/of SMS.

27. © Dynalogic Private & Confidential Information E-Shop Expo 2014
© Dynalogic Private & Confidential Information
2013 2016 20192014 2023 2028 2033
Long-term future ?
Drone delivery
Available NOW !?
PERSONALIZED where & when you want
ANYTIME with the speed of a drone
ADDED VALUE wide range of doorstep services
SAFE & SECURE the most reliable & safe way
✓
✓
✓
✓
Future or already Reality?

28. © Dynalogic Private & Confidential Information E-Shop Expo 2014
Questions?
E : edwin.kersbergen@dynalogic.eu
T : +32 (0)24 669 223
M : +31 (0)611 365 758
I: www.dynalogic.eu
Visit us at stand S41
(Nearby Seminarie B)