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From OpenCourseWare to
Online Education
28-9-2012                      ir. Willem van Valkenburg




        Delft
        University of
        Technology

        Challenge the future
Please attribute
    Willem van Valkenburg
http://willemvanvalkenburg.nl
Willem van Valkenburg
       Projectleader
       TU Delft OpenCourseWare

        Assistant to the President of the
        OpenCourseWare Consortium

        Projectleader EU-project
        OCW in the European HE context

twitter.com/wfvanvalkenburg   slideshare.net/wfvanvalkenburg
Agenda
•What is happening around the world?
• What are all those abbreviations?
• What is happening at TU Delft?
• What is Online Education?
•Questions & Discussion
1.   What is happening
     around the world?
http://www.nytimes.com/2001/04/04/us/auditing-classes-at-mit-on-the-web-and-free.html
http://www.nytimes.com/2011/08/16/science/16stanford.html
http://www.nytimes.com/2012/03/19/world/europe/19iht-educlede19.html?_r=1
http://www.forbes.com/sites/petercohan/2012/05/06/will-edx-put-harvard-and-mit-out-of-business/
http://www.insidehighered.com/blogs/technology-and-learning/why-every-university-does-not-need-mooc
http://www.theatlantic.com/business/archive/2012/07/the-single-most-important-experiment-in-higher-education/259953/
http://www.forbes.com/sites/johnebersole/2012/09/24/online-learning-maturing-perhaps-improving-always/
http://www.timeshighereducation.co.uk/story.asp?sectioncode=26&storycode=419779&c=1
http://techcrunch.com/2012/04/24/ted-launches-new-ed-platform/
Summary

•Open Education starts to get mainstream
•Disruption in HE?
•Students expect more from Online Education
•Online Education is improving
2.   What are all those
     abbreviations?
17
            Open




Flickr @mag3737 cc-by-nc-sa
Open?
• Free                                           • Quality assurance
• Shared                                         • Varied availability by
• Choices                                          disciplines
• Ability to adapt                               • Available to anybody
• Cost effective                                 • Digital
• Ability to tailor & build                      • Often multimedia
  your own                                       • Accessibility—more
• Creative Commons                                 accessible to some and less
• Freedom of info and use                          to others

      CC-BY Brandon Muramatsu:
      http://www.slideshare.net/bmuramatsu/oex
OCW part of the Open Movement
                 • OCW is only one type of Open
  Open Content     Educational Resource (OER).


      Open       • OERs are only one type of Open
   Educational     Content.
    Resources
                 • We have much to share with
      OCW          each other.
What is OpenCourseWare?

•High quality educational materials organized
 as courses

 A course is package of educational materials starting a
 particular point in the knowledge spectrum, designed to
 lead to greater understanding of the issue or topic


•Openly licensed for distribution, re-use and
 modification, available to all on the internet
Over 260 institutions and organizations
worldwide supporting open sharing in education
Number of courses from members
25000




                                                                                                                            21,056
20000

                                                                                                                           18,135

                                                                                                                  16,574
                                                                                                  15,885 16,123
15000




                                                                                         10,550
10000


                                                                                 7,591

                                                                         6,023
 5000
                                                                 4,634
                                                         3,845
                                                 3,188
                                         1,747
                           995   1,306
         511   550   760
    0
What is a MOOC

•Massive
•Open
•Online
•Course




   Image CC-BY-NC Gordon Lockhart:
   http://gbl55.wordpress.com/2011/03/08/cck11-man-this-mooc-is-something-else/
Massive
• Stanford University – Artificial Intelligence course
   • 160,000 students
• MIT – Circuits and Electronics course
   • 120,000 students
• Indiana – Instructional Ideas and Technology Tools for
  Online Success
   • 4,000 students
Open

•Everybody can participate
•But more important, there are many ways to
 participate:
  • ‘open’ means being able to watch
  • ‘open’ means being able to participate at your
    own level
  • ‘open’ means participating publicly, so other
    can watch

   Source: http://www.slideshare.net/Downes/education-as-platform
   Image CC-BY-NC-SA: http://www.flickr.com/photos/marcwathieu/2412755417/
Online

•Means that it is connective,
 interactive
•You can’t put a MOOC on a DVD
•The MOOC is the process
•It is a process that is greatly aided by being
 online:
  • Many tasks are automated, scaffolded
  • Much greater communicative capacity
  • More access to data, calculations
    Source: http://www.slideshare.net/Downes/education-as-platform
    Image CC-BY-NC-SA: http://www.flickr.com/photos/gforsythe/5552385806/
Experiences from the AI-class
• 23,000 students passed the online course (253 got perfect scores)
• Professor Thrun has taught more students the subject than all of the rest of
  the computer science professors in the world.
• The 23,000 who passed the course represent more students than most
  faculty will teach in their career.
• Out of the 200 Stanford students attending the traditional course, only 41
  were in class at the end of the course.
• The other 159 opted for the online asynchronous presentation.
• 410 online students outperformed the top Stanford student!
• Students themselves translated the class for free from English
  into 44 languages.
• The on-campus passing rate was the highest ever.

       CC-BY-NC-SA Zaid Ali Alsagoff:
       http://www.slideshare.net/zaid/dna-of-a-21st-century-educator-v2
Kind of MOOCs
Mechanical MOOC



                   Exercises &
      Content        Quizzes




    E-mail Lists   Study Groups
30
OCL Logo Credits: Timothy Valentine & Leo Reynolds CC-BY-NC-SA




                     Content
                                                                      Open Moving Forward




                     Snippets
                     Courses
What is Open Education?
Ecosystem of different Open Initiatives:
Importance of Open Education
                             Open is a means to an end:
Potential for…                       Improved learning

• Changing the nature of the educational experience
   • Smaller chunks, focused objectives
   • MOOCs, alternate credentialing
• Limit costs while improving quality
   • Student and institutional
• Reclaiming control
   • From publishers, from static content
   • Enabling flexibility to mix and match
Comparing
                                     OPEN
                   TRADITIONAL       COURSE          OPEN EDUCATION          ONLINE EDUCATION
                                     WARE



ACCESS             Tuition fee       Open            Open                    Tuition fee




STUDENT            Yes, mostly       No              Yes, online learning    Yes, online learning
INTERACTION        offline                           platform & social       platform & social
                                                     media                   media



INTERACTION        Yes               No              Yes, online learning    Yes, online learning
                                                     platform & social       platform & social
WITH                                                 media                   media
LECTURERS



EXAMS              Yes               Yes, but        Yes, online             Yes, online and on
                                     self testing                            campus



CERTIFICATES       Yes,              No              Yes, non accredited     Yes, accredited
                   accredited



DIPLOMA            Yes,              No              No                      Yes, accredited
                   accredited



Translated from http://www.e-learn.nl/2012/07/06/onderwijs-in-de-online-wereld
3.   What is happening
     at TU Delft?
Characteristics of our OERs
                                          internal




           Blackboard                                            Collegerama
           Digital learning environment                       lecture recordings
Context                                                                              No context
(course)   OpenCourseWare                              iTunes U/Youtube Edu        (single resources)

           Free accessible courses                   Open Educational Resources




                                          external
Motives to start OpenCourseWare

•Moral obligation
  • growing demand in higher education
    worldwide 2012-2025: 80 million!
•Quality
   • improve our materials, teaching methods
• World Class University
   • to be there with the other top universities
•Innovation
  • digital and online education inevitable
Use and Re-use of OCW


•Choice of Study
•Stumble Courses
•Prepare International Students
•Use in Developing Countries
•Source of Reference
•Extracurricular education
•Online Education

                    Images CC-BY-NC-SA: http://ocw.tudelft.nl
TU Delft Policy (ICTO Plan 2011-2014)
Personalisation



                    Collaborative &
                                             Mobile
                    Active Learning

                                  Systems
                                     &
                                 Resources


                                      TU Delft distance
                    Next-generation
                                          & online
                      Classroom
                                         Education

  Massification
                  Face to face                        Virtual
Collaborative &
                                                   Mobile
                       Active Learning

                                   Systems
                                          &
                                  Resources

                                                  TU Delft
                       Next-generation
                                               distance &
                            Classroom
                                         online Education




TU Delft aims to have a
distance & online education
programme operational
within 4 years.
Distance & Online Education
•Based on TU Delft OpenCourseWare
•More focus on self-study and modularity
•Multimedia rich (video, webinars, etc)
•Full certification (MSc degree)
•3 pilots selected:
  • Aerospace Engineering (LR)
  • Engineering & Policy Analysis (TBM)
  • Watermanagement (CiTG)
4.   What is Online
     Education?
Definition?

• Improved version of distance learning: synchronous
• Taking courses without attending a brick-and-mortar university

• Two important characteristics:
   • Internet-based
   • Two-way communication
5 Big Mistakes
   of online education




  CC-BY-NC-SA Guillermo Ramirez:
  http://www.slideshare.net/guiramirez/the-5-bigmistakesofvirtualeducation
Big Mistake #1   #1
#1



Believing that
   Virtual Education
   = Massive Education
Big Mistake #2   #2
#2



Believing that Online
   Education
   = Mysterious and
   Complex Education
#2


• There is a myth that goes around: A good traditional teacher
  will not easily become a good virtual teacher.

                     ...False. A good teacher is a good teacher
                                                  with any tool.

                                        …Unless you think that
                      a «good» virtual teacher = a good actor.
Big Mistake #3   #3
#3



Putting Technology
   before Pedagogy
Big Mistake #4   #4
#4



Underestimating your
  Teachers and Students
Big Mistake #5   #5
#5



Taking the Fun
  out of Education
#5
Education should be accidental,
unpredictable, unscripted.

…There is plenty of room in virtual education
                             for spontaneity.

          …Students and teachers should be
                  encouraged to take risks.
Kaplan University

• In 10 years from 34 to 68,000 students
• 4 schools:
   •   Arts and sciences/crimimal justice/ general education
   •   Business and management / information systems and technology
   •   Nursing and health sciences
   •   Legal studies
• Their motto: ‘Online but not alone’ -> focus on support
• Business model: efficiency x effectiveness
   • standardized courses
   • Low drop-out rates / high pass percentage
Online Education is radically
    different

• Put learning at the heart, not teaching (outcomes-based)
• ‘Flipping the coin’
   • Classes are a preparation ‘before they go to school’
• Only two courses simultaneous during a 10 week period
• A week starts on Wednesday
• Examination
   •   Participation in group discussion
   •   Weekly individual assignments
   •   Group projects
   •   Simulations and case studies
So what should you do?
10 Best practices for Teaching Online

1. Be Present at the Course Site.
2. Create a supportive online course community.
3. Share a set of very clear expectations for your students
   and for yourself as to (1) how you will communicate and
   (2) how much time students should be working on the
   course each week.
4. Use a variety of large group, small group, and individual
   work experiences.
5. Use both synchronous and asynchronous activities.




      Copyright Judith.V. Boettcher 1997 - 2012
      http://www.designingforlearning.info/services/writing/ecoach/tenbest.html
10 Best practices for Teaching Online

6. Early in the term - about week 3, ask for informal
    feedback on "How is the course going?" and "Do you
    have any suggestions?“.
7. Prepare Discussion Posts that Invite Questions,
    Discussions, Reflections and Responses.
8. Focus on content resources and applications and links to
    current events and examples that are easily accessed
    from learner's computers.
9. Combine core concept learning with customized and
    personalized learning.
10. Plan a good closing and wrap activity for the course.

     Copyright Judith.V. Boettcher 1997 - 2012
     http://www.designingforlearning.info/services/writing/ecoach/tenbest.html
The opposite of
  open isn’t “closed”

CC-BY Cable Green: http://www.slideshare.net/cgreen/the-obviousness-of-open-policy-2011
The opposite of
 open is “broken”

CC-BY Cable Green: http://www.slideshare.net/cgreen/the-obviousness-of-open-policy-2011
Questions




            CC-BY: http://www.flickr.com/photos/21496790@N06/5065834411/
facebook.com/TuDelft.OpenCourseWare


nl.linkedin.com/in/ocwtudelft


twitter.com/TUDelftOCW



slideshare.net/DelftOpenEr



ocw.tudelft.nl

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TU Delft OpenCourseWare to Online Education

  • 1. From OpenCourseWare to Online Education 28-9-2012 ir. Willem van Valkenburg Delft University of Technology Challenge the future
  • 2. Please attribute Willem van Valkenburg http://willemvanvalkenburg.nl
  • 3. Willem van Valkenburg Projectleader TU Delft OpenCourseWare Assistant to the President of the OpenCourseWare Consortium Projectleader EU-project OCW in the European HE context twitter.com/wfvanvalkenburg slideshare.net/wfvanvalkenburg
  • 4. Agenda •What is happening around the world? • What are all those abbreviations? • What is happening at TU Delft? • What is Online Education? •Questions & Discussion
  • 5. 1. What is happening around the world?
  • 15. Summary •Open Education starts to get mainstream •Disruption in HE? •Students expect more from Online Education •Online Education is improving
  • 16. 2. What are all those abbreviations?
  • 17. 17 Open Flickr @mag3737 cc-by-nc-sa
  • 18. Open? • Free • Quality assurance • Shared • Varied availability by • Choices disciplines • Ability to adapt • Available to anybody • Cost effective • Digital • Ability to tailor & build • Often multimedia your own • Accessibility—more • Creative Commons accessible to some and less • Freedom of info and use to others CC-BY Brandon Muramatsu: http://www.slideshare.net/bmuramatsu/oex
  • 19. OCW part of the Open Movement • OCW is only one type of Open Open Content Educational Resource (OER). Open • OERs are only one type of Open Educational Content. Resources • We have much to share with OCW each other.
  • 20. What is OpenCourseWare? •High quality educational materials organized as courses A course is package of educational materials starting a particular point in the knowledge spectrum, designed to lead to greater understanding of the issue or topic •Openly licensed for distribution, re-use and modification, available to all on the internet
  • 21. Over 260 institutions and organizations worldwide supporting open sharing in education
  • 22. Number of courses from members 25000 21,056 20000 18,135 16,574 15,885 16,123 15000 10,550 10000 7,591 6,023 5000 4,634 3,845 3,188 1,747 995 1,306 511 550 760 0
  • 23. What is a MOOC •Massive •Open •Online •Course Image CC-BY-NC Gordon Lockhart: http://gbl55.wordpress.com/2011/03/08/cck11-man-this-mooc-is-something-else/
  • 24. Massive • Stanford University – Artificial Intelligence course • 160,000 students • MIT – Circuits and Electronics course • 120,000 students • Indiana – Instructional Ideas and Technology Tools for Online Success • 4,000 students
  • 25. Open •Everybody can participate •But more important, there are many ways to participate: • ‘open’ means being able to watch • ‘open’ means being able to participate at your own level • ‘open’ means participating publicly, so other can watch Source: http://www.slideshare.net/Downes/education-as-platform Image CC-BY-NC-SA: http://www.flickr.com/photos/marcwathieu/2412755417/
  • 26. Online •Means that it is connective, interactive •You can’t put a MOOC on a DVD •The MOOC is the process •It is a process that is greatly aided by being online: • Many tasks are automated, scaffolded • Much greater communicative capacity • More access to data, calculations Source: http://www.slideshare.net/Downes/education-as-platform Image CC-BY-NC-SA: http://www.flickr.com/photos/gforsythe/5552385806/
  • 27. Experiences from the AI-class • 23,000 students passed the online course (253 got perfect scores) • Professor Thrun has taught more students the subject than all of the rest of the computer science professors in the world. • The 23,000 who passed the course represent more students than most faculty will teach in their career. • Out of the 200 Stanford students attending the traditional course, only 41 were in class at the end of the course. • The other 159 opted for the online asynchronous presentation. • 410 online students outperformed the top Stanford student! • Students themselves translated the class for free from English into 44 languages. • The on-campus passing rate was the highest ever. CC-BY-NC-SA Zaid Ali Alsagoff: http://www.slideshare.net/zaid/dna-of-a-21st-century-educator-v2
  • 29. Mechanical MOOC Exercises & Content Quizzes E-mail Lists Study Groups
  • 30. 30 OCL Logo Credits: Timothy Valentine & Leo Reynolds CC-BY-NC-SA Content Open Moving Forward Snippets Courses
  • 31. What is Open Education? Ecosystem of different Open Initiatives:
  • 32. Importance of Open Education Open is a means to an end: Potential for… Improved learning • Changing the nature of the educational experience • Smaller chunks, focused objectives • MOOCs, alternate credentialing • Limit costs while improving quality • Student and institutional • Reclaiming control • From publishers, from static content • Enabling flexibility to mix and match
  • 33. Comparing OPEN TRADITIONAL COURSE OPEN EDUCATION ONLINE EDUCATION WARE ACCESS Tuition fee Open Open Tuition fee STUDENT Yes, mostly No Yes, online learning Yes, online learning INTERACTION offline platform & social platform & social media media INTERACTION Yes No Yes, online learning Yes, online learning platform & social platform & social WITH media media LECTURERS EXAMS Yes Yes, but Yes, online Yes, online and on self testing campus CERTIFICATES Yes, No Yes, non accredited Yes, accredited accredited DIPLOMA Yes, No No Yes, accredited accredited Translated from http://www.e-learn.nl/2012/07/06/onderwijs-in-de-online-wereld
  • 34. 3. What is happening at TU Delft?
  • 35. Characteristics of our OERs internal Blackboard Collegerama Digital learning environment lecture recordings Context No context (course) OpenCourseWare iTunes U/Youtube Edu (single resources) Free accessible courses Open Educational Resources external
  • 36. Motives to start OpenCourseWare •Moral obligation • growing demand in higher education worldwide 2012-2025: 80 million! •Quality • improve our materials, teaching methods • World Class University • to be there with the other top universities •Innovation • digital and online education inevitable
  • 37. Use and Re-use of OCW •Choice of Study •Stumble Courses •Prepare International Students •Use in Developing Countries •Source of Reference •Extracurricular education •Online Education Images CC-BY-NC-SA: http://ocw.tudelft.nl
  • 38. TU Delft Policy (ICTO Plan 2011-2014) Personalisation Collaborative & Mobile Active Learning Systems & Resources TU Delft distance Next-generation & online Classroom Education Massification Face to face Virtual
  • 39. Collaborative & Mobile Active Learning Systems & Resources TU Delft Next-generation distance & Classroom online Education TU Delft aims to have a distance & online education programme operational within 4 years.
  • 40. Distance & Online Education •Based on TU Delft OpenCourseWare •More focus on self-study and modularity •Multimedia rich (video, webinars, etc) •Full certification (MSc degree) •3 pilots selected: • Aerospace Engineering (LR) • Engineering & Policy Analysis (TBM) • Watermanagement (CiTG)
  • 41. 4. What is Online Education?
  • 42. Definition? • Improved version of distance learning: synchronous • Taking courses without attending a brick-and-mortar university • Two important characteristics: • Internet-based • Two-way communication
  • 43. 5 Big Mistakes of online education CC-BY-NC-SA Guillermo Ramirez: http://www.slideshare.net/guiramirez/the-5-bigmistakesofvirtualeducation
  • 45. #1 Believing that Virtual Education = Massive Education
  • 47. #2 Believing that Online Education = Mysterious and Complex Education
  • 48. #2 • There is a myth that goes around: A good traditional teacher will not easily become a good virtual teacher. ...False. A good teacher is a good teacher with any tool. …Unless you think that a «good» virtual teacher = a good actor.
  • 50. #3 Putting Technology before Pedagogy
  • 52. #4 Underestimating your Teachers and Students
  • 54. #5 Taking the Fun out of Education
  • 55. #5 Education should be accidental, unpredictable, unscripted. …There is plenty of room in virtual education for spontaneity. …Students and teachers should be encouraged to take risks.
  • 56. Kaplan University • In 10 years from 34 to 68,000 students • 4 schools: • Arts and sciences/crimimal justice/ general education • Business and management / information systems and technology • Nursing and health sciences • Legal studies • Their motto: ‘Online but not alone’ -> focus on support • Business model: efficiency x effectiveness • standardized courses • Low drop-out rates / high pass percentage
  • 57. Online Education is radically different • Put learning at the heart, not teaching (outcomes-based) • ‘Flipping the coin’ • Classes are a preparation ‘before they go to school’ • Only two courses simultaneous during a 10 week period • A week starts on Wednesday • Examination • Participation in group discussion • Weekly individual assignments • Group projects • Simulations and case studies
  • 58. So what should you do?
  • 59. 10 Best practices for Teaching Online 1. Be Present at the Course Site. 2. Create a supportive online course community. 3. Share a set of very clear expectations for your students and for yourself as to (1) how you will communicate and (2) how much time students should be working on the course each week. 4. Use a variety of large group, small group, and individual work experiences. 5. Use both synchronous and asynchronous activities. Copyright Judith.V. Boettcher 1997 - 2012 http://www.designingforlearning.info/services/writing/ecoach/tenbest.html
  • 60. 10 Best practices for Teaching Online 6. Early in the term - about week 3, ask for informal feedback on "How is the course going?" and "Do you have any suggestions?“. 7. Prepare Discussion Posts that Invite Questions, Discussions, Reflections and Responses. 8. Focus on content resources and applications and links to current events and examples that are easily accessed from learner's computers. 9. Combine core concept learning with customized and personalized learning. 10. Plan a good closing and wrap activity for the course. Copyright Judith.V. Boettcher 1997 - 2012 http://www.designingforlearning.info/services/writing/ecoach/tenbest.html
  • 61. The opposite of open isn’t “closed” CC-BY Cable Green: http://www.slideshare.net/cgreen/the-obviousness-of-open-policy-2011
  • 62. The opposite of open is “broken” CC-BY Cable Green: http://www.slideshare.net/cgreen/the-obviousness-of-open-policy-2011
  • 63. Questions CC-BY: http://www.flickr.com/photos/21496790@N06/5065834411/

Editor's Notes

  1. OpenCourseWare is part of Open Educational Resources, but while OER can be a single object, OpenCourseWare is a package of course materials, such as syllabi, tests, lecture notes, videos of lectures, recordings, reading lists, etc.
  2. Technologyis a multiplier… buteducationis a onetooneprocessThereis no limit in thenumber of Participants, Materials, Activities, Links …butlearningisnotaccumulationbutassimilationYoudon’thaveonecourse of 250… youhave 250 courses of one.
  3. Thereis no mystery in connectingsomeonewhowantstolearn and someonewhowantstoteach. …Givethemthetools. They’ll do themagic.
  4. Technologyisthetoolthathelpstheteachercreatematerialsto share withthestudent…Technologyshould be the bridge thatallowstheteacher – studentinteraction
  5. No exams
  6. The course site is the classroomA good strategy for developing a supportive online course community is to design a course with a balanced set of dialogues. This means designing a course so that the three dialogues of faculty to student, student to student and student to resource are about equal. In most online courses, the dialogue of faculty to student is provided with (1) mini-lectures in text or video or audio podcasts, (2) weekly coaching and reminder announcements and (3) explanations/interactions with the students.This best practice cannot be overemphasized. Include on your course site a set of expectations for how students communicate and dialogue online and how they communicate with you. For example, many faculty tell students that they can expect a response within 24 hours during the week. Often before a major test or assignment, faculty will agree to hold special office hours by computer, being available either by chat/live classroom or email, or phone. In the interests of time and community, it is best to use a tool where responses and content can be shared with everyone and archived for flexibility in access and review. A community works well when there are a variety of activities and experiences. Online courses can be more enjoyable and effective when students have the opportunity to brainstorm and work through concepts and assignments with either one or two or more fellow students. At the same time some students work and learn best on their own. So, building in options and opportunities for students to work together and individually is highly recommended.When online courses were first introduced, they were almost totally asynchronous - an updated version of the distance learning courses by correspondence. Now we have course management systems and virtual live classrooms and audio tools that make it possible to do almost everything we do in campus classrooms. Plus we can often engage learners in more collaborative and more reflective activities, and what happens is recorded and archived and there for review and occasionally revision.
  7. 6. Course evaluations have been called "post mortem" evaluations as they are done after the fact, and nothing can be changed to increase satisfaction or facilitate learning. Early feedback surveys or just informal discussions ask students to provide feedback on what is working well in a course and what might help them have a better course experience7. Discussions in an online course are the equivalent of class discussions in a face-to-face class. A key difference, of course, is that these discussions are asynchronous, providing time for thought and reflection and requiring written /and or audio responses that become part of a course archive. 8. If content is not digital, it is as if it does not exist for students. This means that the content that students will more likely use is that content and applications that are available from their computers. Students want to be learning anywhere, anytime and often while they are doing other things, such as driving, exercising, etc. Carrying around large, heavy textbooks and even laptops sometimes feels like an anachronism. Content that is mobile and can be accessed via smartphones, ipads, ipods, and mp3 players are welcome additions for many students. 9. This best practice combines a number of basic learning principles, explained in length in other resources.  Very briefly, it means that faculty identify the core concepts to be learned in a course - the performance goals - and then mentor learners through a set of increasingly complex and even customized projects applying these core concepts. Many online learners within professional certificate programs are working professionals. Supporting learners with their professional goals that are closely linked to the performance goals of a course and even beyond the course parameters is a win-win for the learners individually and as a class. How does one do this? Building in options and choices in assignments and special projects is a way to do this. 10. As courses come to a close, it is easy to forget the value of a good closing experience. In the final weeks of a course, students are likely to be stressed and not take the time to do the lists and the planning that can help reduce stress and provide a calming atmosphere. A favorite image of mine is from David Allen of Getting Things Done. Allen notes that making a list helps us to clear the "psychic ram" of our brains and we feel more relaxed and more in control. Once we have made our list and schedule, we don't have to continually remind ourselves of what needs to be done and when.