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Managing	
  –	
  Developing	
  Countries	
  
	
  
Alex	
  Caffrey 	
   	
  	
  
Allison	
  Latham 	
  	
  
Emily	
  Payamps	
  
Hunter	
  Thomas	
  
Kacey	
  Urlaub	
  
	
  
Spring	
  2013	
  
Walmart	
  Latin	
  America	
  
Agenda	
  
About	
  Walmart	
  
Looking	
  to	
  Latin	
  America	
  
Classifying	
  Countries	
  
Drivers	
  of	
  Success	
  
Moving	
  Forward	
  
	
  
About:	
  Walmart	
  
10,130	
  
Stores	
  
Worldwide	
  
2.2	
  
Million	
  
Employees	
  
$470	
  
Billion	
  in	
  
Revenue	
  
27	
  
Countries	
  
69	
  
Retail	
  Brands	
  
Strengths	
   Weaknesses	
  
Opportunities	
   Threats	
  
Nonunionized	
  Employees	
  
Point-­‐of-­‐Sale	
  Technology	
  
Robust	
  Supply	
  Chain	
  Network	
  
Supplier’s	
  Involvement	
  
Competitors	
  Losing	
  Market	
  Share	
  
High	
  Growth	
  Markets	
  
New	
  Retail	
  Platforms	
  
Expand	
  Cost	
  Leadership-­‐Globally	
  
Poor	
  Adaptability	
  
“American”-­‐	
  centered	
  	
  
business	
  model	
  
Corporate	
  Governance	
  	
  
Economic	
  Recession	
  
Various,	
  Local	
  Competitors	
  
Government	
  Regulations	
  
Shifting	
  Consumer	
  Tastes	
  
	
  
Looking	
  to	
  Latin	
  America	
  
¨  Diverse,	
  emerging	
  markets	
  
¨  High	
  growth	
  opportunities	
  for	
  retail	
  sector	
  
¨  New,	
  favorable	
  trade	
  systems	
  
¨  Rising	
  consumer	
  incomes,	
  improved	
  education	
  
¨  Stabilizing	
  economic	
  and	
  political	
  institutions	
  
Looking	
  to	
  Latin	
  America	
  
Chile	
  
	
  
Costa	
  Rica	
  
	
  
Brazil	
  
	
  
Argentina	
  
	
  
Mexico	
  
0 	
  	
  	
  	
  	
  	
  	
  	
  	
  25 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  50 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  75	
   	
  	
  	
  	
  	
  100	
  
Control	
  of	
  Corruption	
  
	
  	
  	
  	
  	
  Low	
   	
   	
   	
   	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  High	
  
Walmart	
  in	
  Latin	
  America	
  
About:	
  Mexico	
  
¨  Population:	
  115	
  million	
  
¨  Unemployment:	
  4.5%	
  
¨  GDP	
  per	
  capita:	
  $15,300	
  
¨  Stock	
  of	
  FDI:	
  $320.8	
  billion	
  
¨  Corruption	
  and	
  weak	
  institutions	
  
¨  Poor	
  infrastructure	
  and	
  labor	
  laws	
  
People	
  
	
  
	
  
Economics	
  
	
  
	
  
Market	
  Issues	
  
About:	
  Walmart	
  Mexico	
  
Entry:	
  1993,	
  Joint	
  Venture	
  
¨  Walmart:	
  227	
  stores	
  
¨  Sam’s	
  Club:	
  142	
  stores	
  
¨  Bodega:	
  668	
  stores	
  
¨  Bodega	
  Express:	
  755	
  stores	
  
2,353	
  Total	
  Retail	
  Units	
  
	
  
Largest	
  Private	
  Employer	
  
16%	
  
28%	
  
4%	
  
32%	
  
4%	
  
16%	
  
SuperCenter/Hypermarket	
  
Discount	
  Compact	
  Hypermarket	
  
Supermarket	
  
Limited	
  Assortment	
  
Other	
  
Restaurant	
  
About:	
  Walmart	
  Mexico	
  
¨  Significant	
  corruption	
  and	
  bribery	
  issues	
  
¨  Expansive	
  market	
  with	
  varying	
  income	
  
levels	
  and	
  consumer	
  preferences	
  
¨  Early	
  entry	
  and	
  diverse	
  store	
  growth	
  
¨  Strong	
  supply	
  chain	
  management	
  
¨  Market	
  leader,	
  continuous	
  growth	
  
¨  Key	
  economic	
  driver	
  for	
  Mexico	
  
Challenges	
  
	
  
	
  
	
  
Successes	
  
	
  
	
  
Results	
  
About:	
  Brazil	
  
¨  Population:	
  200	
  million	
  
¨  Unemployment:	
  6.2%	
  
¨  GDP	
  per	
  capita:	
  $12,000	
  
¨  Stock	
  of	
  FDI:	
  $595.9	
  billion	
  
¨  Hyperinflation,	
  1994	
  
People	
  
	
  
	
  
Economics	
  
	
  
	
  
Market	
  Issues	
  
About:	
  Walmart	
  Brazil	
  
Entry:	
  1995,	
  Acquisition	
  
¨  Bompreco:	
  118	
  stores,	
  
Northeast	
  Region	
  
¨  Sonae:	
  140	
  stores,	
  
Southern	
  Region	
  
¨  Todo	
  Dia:	
  173	
  stores	
  
558	
  Total	
  Retail	
  Units	
  
	
  
3rd	
  Largest	
  Retailer	
  in	
  Brazil	
  
22%	
  
19%	
  
31%	
  
15%	
  
13%	
  
SuperCenter/Hypermarket	
  
Supermarket	
  
Limited	
  Assortment	
  
Groceries	
  and	
  General	
  Merchandise	
  
Other	
  
About:	
  Walmart	
  Brazil	
  
¨  Unique	
  Market	
  Tastes	
  
¨  “Informal”	
  Market	
  Structure	
  
¨  Acquisitions:	
  Local	
  Market	
  Savvy	
  
¨  10.2%	
  growth	
  during	
  Great	
  Recession,	
  
compared	
  to	
  6%	
  in	
  Brazilian	
  retail	
  market	
  
Challenges	
  
	
  
	
  
Successes	
  
	
  
	
  
Results	
  
About:	
  Argentina	
  
¨  Population:	
  42	
  million	
  
¨  Unemployment:	
  7.2%	
  
¨  GDP	
  per	
  capita:	
  $18,200	
  
¨  Stock	
  of	
  FDI:	
  $100.4	
  billion	
  
¨  Localized	
  Retail	
  Trade	
  Market	
  
¨  Competition	
  from	
  European	
  Chains	
  
People	
  
	
  
	
  
Economics	
  
	
  
	
  
Market	
  Issues	
  
About:	
  Walmart	
  Argentina	
  
Entry:	
  1995,	
  Greenfield	
  
¨  Walmart	
  Branded	
  Stores	
  
	
  	
  	
  	
  	
  	
  Super	
  Center:	
  30	
  stores	
  
	
  	
  	
  	
  	
  	
  Super	
  Mercado:	
  4	
  stores	
  
¨  Changomas:	
  41	
  stores	
  
¨  Mi	
  Changomas:	
  9	
  stores	
  
¨  Changomas	
  Express:	
  10	
  
stores	
  	
  
	
  
94	
  Total	
  Retail	
  Units	
  
	
  
	
  
32%	
  
44%	
  
11%	
  
9%	
  
4%	
  
SuperCenter/Hypermarket	
  
Discount	
  Compact	
  Hypermarket	
  
Limited	
  Assortment	
  
Discount	
  Supermarket	
  
Groceries	
  and	
  General	
  Merchandise	
  
About:	
  Walmart	
  Argentina	
  
¨  No	
  local	
  partnership/knowledge	
  sharing	
  
¨  Backlash	
  from	
  local	
  suppliers	
  
¨  Corruption	
  and	
  regulatory	
  issues	
  
	
  
¨  No	
  significant	
  successes	
  
¨  Remains	
  an	
  unprofitable	
  venture	
  
¨  Unable	
  to	
  win	
  over	
  consumers	
  
¨  Specifically,	
  1/3	
  of	
  Argentinian	
  spending	
  
is	
  on	
  food,	
  Walmart	
  captures	
  just	
  2.5%	
  
Challenges	
  
	
  
	
  
	
  
Successes	
  
	
  
Results	
  
About:	
  Costa	
  Rica	
  
¨  Population:	
  5.6	
  million	
  
¨  Unemployment:	
  7.9%	
  
¨  GDP	
  per	
  capita:	
  $12,600	
  
¨  Stock	
  of	
  FDI:	
  $18.59	
  billion	
  
¨  Weak	
  institutions	
  to	
  support	
  business	
  
¨  New	
  free-­‐trade	
  zones	
  are	
  increasing	
  
arrival	
  of	
  competitors	
  
People	
  
	
  
	
  
Economics	
  
	
  
	
  
Market	
  Issues	
  
About:	
  Walmart	
  Costa	
  Rica	
  
Entry:	
  2003,	
  Partnership	
  
¨  In	
  2009,	
  acquired	
  by	
  
Walmart	
  Mexico	
  
¨  Pali:	
  151	
  stores	
  
¨  Max	
  o	
  Menos:	
  28	
  stores	
  
¨  Maxi	
  Pali:	
  19	
  stores	
  
	
  
205	
  Total	
  Retail	
  Units	
  
	
  
Largest	
  Retailer	
  in	
  Region	
  
3%	
  
9%	
  
14%	
  
74%	
  
SuperCenter/Hypermarket	
  
Discount	
  Compact	
  Hypermarket	
  
Supermarket	
  
Limited	
  Assortment	
  
About:	
  Walmart	
  Costa	
  Rica	
  
¨  Very	
  low	
  income	
  consumers	
  
¨  Supply	
  chain	
  and	
  distribution	
  
¨  Centralized	
  operations	
  and	
  market	
  
adaptability	
  
¨  Walmart	
  has	
  maintained	
  high	
  sales	
  and	
  
store	
  growth,	
  becoming	
  the	
  dominant	
  
market	
  leader	
  
Challenges	
  
	
  
	
  
Successes	
  
	
  
	
  
Results	
  
About:	
  Chile	
  
¨  Population:	
  17	
  million	
  
¨  Unemployment:	
  6.4%	
  
¨  GDP	
  per	
  capita:	
  $18,400	
  
¨  Stock	
  of	
  FDI:	
  $179.9	
  billion	
  
¨  Relatively	
  none;	
  Chile	
  is	
  one	
  of	
  the	
  most	
  
stable	
  Latin	
  American	
  countries	
  
People	
  
	
  
	
  
Economics	
  
	
  
	
  
Market	
  Issues	
  
About:	
  Walmart	
  Chile	
  
Entry:	
  2009,	
  Acquisition	
  
¨  Lider	
  Hyper:	
  72	
  stores	
  
¨  Lider	
  Express:	
  	
  64	
  stores	
  
¨  Ekono:	
  172	
  stores	
  
¨  Super	
  Bodega:	
  64	
  stores	
  
	
  
329	
  Total	
  Retail	
  Units	
  
	
  
34%	
  Market	
  Share	
  
22%	
  
19%	
  
19%	
  
39%	
  
SuperCenter/Hypermarket	
  
Discount	
  Compact	
  Hypermarket	
  
Supermarket	
  
Discount	
  Supermarket	
  
Other	
  
About:	
  Walmart	
  Chile	
  
¨  Local	
  lawsuits	
  and	
  regulatory	
  concerns	
  
¨  High	
  consumer	
  debt	
  
	
  
¨  Established	
  supply	
  chain	
  network	
  
¨  Strong	
  IT	
  and	
  infrastructure	
  development	
  
¨  Exceptional	
  growth,	
  strong	
  private	
  labels	
  
¨  Head	
  of	
  Walmart	
  Chile,	
  promoted	
  to	
  
Chief	
  of	
  Walmart	
  Latin	
  America	
  
	
  
	
  
Challenges	
  
	
  
	
  
Successes	
  
	
  
	
  
Results	
  
Drivers	
  of	
  Success	
  
¨  Acquisition	
  for	
  knowledge	
  sharing	
  
¨  Localized,	
  smaller	
  store	
  formats	
  
¨  High	
  growth	
  through	
  store	
  growth	
  
¨  E-­‐commerce	
  supports	
  multichannel	
  growth	
  
Moving	
  Forward	
  
¨  Joint	
  venture	
  or	
  acquisition	
  
entry	
  strategy	
  
¨  Adapt	
  to	
  consumer	
  tastes	
  
¨  Replicate	
  supply	
  chain	
  
management	
  program	
  
¨  Create	
  higher	
  standards,	
  act	
  
within	
  FCPA	
  framework	
  
 	
  Thank	
  you!	
  
Alex	
  Caffrey 	
  Hunter	
  Thomas 	
  	
  
Allison	
  Latham 	
  Kacey	
  Urlaub	
  
Emily	
  Payamps	
  	
  
	
  
Spring	
  2013	
  

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Managing Developing Countries: Walmart Latin America - GWU Spring 2013

  • 1. Managing  –  Developing  Countries     Alex  Caffrey       Allison  Latham     Emily  Payamps   Hunter  Thomas   Kacey  Urlaub     Spring  2013   Walmart  Latin  America  
  • 2. Agenda   About  Walmart   Looking  to  Latin  America   Classifying  Countries   Drivers  of  Success   Moving  Forward    
  • 3. About:  Walmart   10,130   Stores   Worldwide   2.2   Million   Employees   $470   Billion  in   Revenue   27   Countries   69   Retail  Brands  
  • 4. Strengths   Weaknesses   Opportunities   Threats   Nonunionized  Employees   Point-­‐of-­‐Sale  Technology   Robust  Supply  Chain  Network   Supplier’s  Involvement   Competitors  Losing  Market  Share   High  Growth  Markets   New  Retail  Platforms   Expand  Cost  Leadership-­‐Globally   Poor  Adaptability   “American”-­‐  centered     business  model   Corporate  Governance     Economic  Recession   Various,  Local  Competitors   Government  Regulations   Shifting  Consumer  Tastes    
  • 5. Looking  to  Latin  America   ¨  Diverse,  emerging  markets   ¨  High  growth  opportunities  for  retail  sector   ¨  New,  favorable  trade  systems   ¨  Rising  consumer  incomes,  improved  education   ¨  Stabilizing  economic  and  political  institutions  
  • 6. Looking  to  Latin  America   Chile     Costa  Rica     Brazil     Argentina     Mexico   0                  25                                        50                          75            100   Control  of  Corruption            Low                                            High  
  • 7. Walmart  in  Latin  America  
  • 8. About:  Mexico   ¨  Population:  115  million   ¨  Unemployment:  4.5%   ¨  GDP  per  capita:  $15,300   ¨  Stock  of  FDI:  $320.8  billion   ¨  Corruption  and  weak  institutions   ¨  Poor  infrastructure  and  labor  laws   People       Economics       Market  Issues  
  • 9. About:  Walmart  Mexico   Entry:  1993,  Joint  Venture   ¨  Walmart:  227  stores   ¨  Sam’s  Club:  142  stores   ¨  Bodega:  668  stores   ¨  Bodega  Express:  755  stores   2,353  Total  Retail  Units     Largest  Private  Employer   16%   28%   4%   32%   4%   16%   SuperCenter/Hypermarket   Discount  Compact  Hypermarket   Supermarket   Limited  Assortment   Other   Restaurant  
  • 10. About:  Walmart  Mexico   ¨  Significant  corruption  and  bribery  issues   ¨  Expansive  market  with  varying  income   levels  and  consumer  preferences   ¨  Early  entry  and  diverse  store  growth   ¨  Strong  supply  chain  management   ¨  Market  leader,  continuous  growth   ¨  Key  economic  driver  for  Mexico   Challenges         Successes       Results  
  • 11. About:  Brazil   ¨  Population:  200  million   ¨  Unemployment:  6.2%   ¨  GDP  per  capita:  $12,000   ¨  Stock  of  FDI:  $595.9  billion   ¨  Hyperinflation,  1994   People       Economics       Market  Issues  
  • 12. About:  Walmart  Brazil   Entry:  1995,  Acquisition   ¨  Bompreco:  118  stores,   Northeast  Region   ¨  Sonae:  140  stores,   Southern  Region   ¨  Todo  Dia:  173  stores   558  Total  Retail  Units     3rd  Largest  Retailer  in  Brazil   22%   19%   31%   15%   13%   SuperCenter/Hypermarket   Supermarket   Limited  Assortment   Groceries  and  General  Merchandise   Other  
  • 13. About:  Walmart  Brazil   ¨  Unique  Market  Tastes   ¨  “Informal”  Market  Structure   ¨  Acquisitions:  Local  Market  Savvy   ¨  10.2%  growth  during  Great  Recession,   compared  to  6%  in  Brazilian  retail  market   Challenges       Successes       Results  
  • 14. About:  Argentina   ¨  Population:  42  million   ¨  Unemployment:  7.2%   ¨  GDP  per  capita:  $18,200   ¨  Stock  of  FDI:  $100.4  billion   ¨  Localized  Retail  Trade  Market   ¨  Competition  from  European  Chains   People       Economics       Market  Issues  
  • 15. About:  Walmart  Argentina   Entry:  1995,  Greenfield   ¨  Walmart  Branded  Stores              Super  Center:  30  stores              Super  Mercado:  4  stores   ¨  Changomas:  41  stores   ¨  Mi  Changomas:  9  stores   ¨  Changomas  Express:  10   stores       94  Total  Retail  Units       32%   44%   11%   9%   4%   SuperCenter/Hypermarket   Discount  Compact  Hypermarket   Limited  Assortment   Discount  Supermarket   Groceries  and  General  Merchandise  
  • 16. About:  Walmart  Argentina   ¨  No  local  partnership/knowledge  sharing   ¨  Backlash  from  local  suppliers   ¨  Corruption  and  regulatory  issues     ¨  No  significant  successes   ¨  Remains  an  unprofitable  venture   ¨  Unable  to  win  over  consumers   ¨  Specifically,  1/3  of  Argentinian  spending   is  on  food,  Walmart  captures  just  2.5%   Challenges         Successes     Results  
  • 17. About:  Costa  Rica   ¨  Population:  5.6  million   ¨  Unemployment:  7.9%   ¨  GDP  per  capita:  $12,600   ¨  Stock  of  FDI:  $18.59  billion   ¨  Weak  institutions  to  support  business   ¨  New  free-­‐trade  zones  are  increasing   arrival  of  competitors   People       Economics       Market  Issues  
  • 18. About:  Walmart  Costa  Rica   Entry:  2003,  Partnership   ¨  In  2009,  acquired  by   Walmart  Mexico   ¨  Pali:  151  stores   ¨  Max  o  Menos:  28  stores   ¨  Maxi  Pali:  19  stores     205  Total  Retail  Units     Largest  Retailer  in  Region   3%   9%   14%   74%   SuperCenter/Hypermarket   Discount  Compact  Hypermarket   Supermarket   Limited  Assortment  
  • 19. About:  Walmart  Costa  Rica   ¨  Very  low  income  consumers   ¨  Supply  chain  and  distribution   ¨  Centralized  operations  and  market   adaptability   ¨  Walmart  has  maintained  high  sales  and   store  growth,  becoming  the  dominant   market  leader   Challenges       Successes       Results  
  • 20. About:  Chile   ¨  Population:  17  million   ¨  Unemployment:  6.4%   ¨  GDP  per  capita:  $18,400   ¨  Stock  of  FDI:  $179.9  billion   ¨  Relatively  none;  Chile  is  one  of  the  most   stable  Latin  American  countries   People       Economics       Market  Issues  
  • 21. About:  Walmart  Chile   Entry:  2009,  Acquisition   ¨  Lider  Hyper:  72  stores   ¨  Lider  Express:    64  stores   ¨  Ekono:  172  stores   ¨  Super  Bodega:  64  stores     329  Total  Retail  Units     34%  Market  Share   22%   19%   19%   39%   SuperCenter/Hypermarket   Discount  Compact  Hypermarket   Supermarket   Discount  Supermarket   Other  
  • 22. About:  Walmart  Chile   ¨  Local  lawsuits  and  regulatory  concerns   ¨  High  consumer  debt     ¨  Established  supply  chain  network   ¨  Strong  IT  and  infrastructure  development   ¨  Exceptional  growth,  strong  private  labels   ¨  Head  of  Walmart  Chile,  promoted  to   Chief  of  Walmart  Latin  America       Challenges       Successes       Results  
  • 23. Drivers  of  Success   ¨  Acquisition  for  knowledge  sharing   ¨  Localized,  smaller  store  formats   ¨  High  growth  through  store  growth   ¨  E-­‐commerce  supports  multichannel  growth  
  • 24. Moving  Forward   ¨  Joint  venture  or  acquisition   entry  strategy   ¨  Adapt  to  consumer  tastes   ¨  Replicate  supply  chain   management  program   ¨  Create  higher  standards,  act   within  FCPA  framework  
  • 25.    Thank  you!   Alex  Caffrey  Hunter  Thomas     Allison  Latham  Kacey  Urlaub   Emily  Payamps       Spring  2013