Slides for a look at ISO 9000 revisions in 2001 at Management Theory at Work in Lancaster

1. Is ISO 9000 worth another look?
Hype for ‘Learning Company’
Knocking Copy for ‘Quality’
2000 revisions a good time
to look at ISO 9000
Aim to establish some connections
and continue discussion later

2. Website ‘Learning with ISO 9000’
http://www.learn9.net
Work in print company 91-98
ISO 9000 discontinued
93 Applied for MAML course
Currently Exetreme web design
Trying to nd ways of working consistent
with quality ideas
Network Publishing
Mid 80s DTP etc
Mid 90s Web
Now : Adobe at Seybold

3. Hype and Knocking Copy
‘Quality Circles, the search for
excellence and so on’ as part of the
‘litter of yesterday’s right answers’.
Labels seen as Phases, sequential
solutions to problems rather than
reecting values which co-exist.
Diagrams based on Burrell and Morgan
can show connections between the
different labels.