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Strategies for Integrating eLearning Content with Your LMS
- 1. Time Warner Cable Confidential Strategies for Integrating e-Learning Content with Your LMS Presented by: William Paco
- 2. Time Warner Cable Confidential Does Your Organization Use an LMS? • Figure 1| Does Your Organization Use an LMS? 2 82% 90% 0% 20% 40% 60% 80% 100% 2009 2010 Yes No Source: ASTD Learning Circuits, 2010
- 3. Time Warner Cable Confidential Challenges 0% 5% 10% 15% 20% 25% 30% 35% 40% Other Vendor Selection Vendor Management System Performance System Administration Standards Compliance Management Buy-in IT Buy-in Integration with Legacy Systems Employee Buy-in Customization Requirements Content Integration 3 • Figure 2| What are the Biggest Challenges in Implementing Your LMS (Select All) Source: ASTD Learning Circuits, 2010
- 4. Time Warner Cable Confidential The Content Integration Challenge According to a Bersin & Associates survey: • “content integration” a critical problem • Factors contributing to the content integration challenge : – Multiple content sources: 10 – 30 different sources – Multiple LMS’s: 35% companies have more than one LMS – Integration costs: $150,000-$300,000 | 2-3 months to complete Source: Bersin & Associates, 2004 4
- 5. Time Warner Cable Confidential Learning Objectives Outcome In this session you will learn: • the basics of LMS/e-Learning standards • questions to ask about your LMS to create e-Learning standards • tips for working with e-Learning developers • tips to evaluate various rapid e-Learning development tools for LMS integration Establish Standards at YOUR company to: • Reduce Integration Time • Reduce Integration Costs • Enhance developer and learner experience 5
- 6. Time Warner Cable Confidential Introducing: The Time Warner Cable LMS • Launched to all TWC Employees in late 2007 (45,000 total employees) • Company learning strategy Shift from 100% ILT 70% ILT and 30% eLearning • In 2008… – Integrated over 200 eLearning courses – Worked with more than 10 different vendors / development tools – Tracked 157,200 hours of eLearning training • Today: Approximately 500 eLearning courses, 250,000 – 300,000 annual hours of training 6
- 7. Time Warner Cable Confidential TWC e-Learning/LMS Standards 7
- 8. Time Warner Cable Confidential the basics of LMS/e-Learning standards
- 9. Time Warner Cable Confidential Why Standards? 9 LMS Company Standards e-Learning Course Industry Standards
- 10. Time Warner Cable Confidential e-Learning Industry Standards 10 AICC • Aviation Industry CBT Committee • Standards body and standard • Formed in 1988 • 2 Web-Based Standards • HAC-P (More Common) • JavaScript SCORM • Shareable Content Object Reference Model • Advanced Distributed Learning (government sponsored) • Formed in 1997 • 2 Current Standards • SCORM 1.2 (86%)* • SCORM 2004 (48%)* Sources: ADLNET.ORG, AICC.ORG * Source: Brandon Hall, 2009
- 11. Time Warner Cable Confidential Comparing AICC and SCORM 11 Consideration AICC SCORM Packaging / Deployment X Course Development X Client Technical Requirements X Cross-Site Scripting X Sequencing / Reusability X International X
- 12. Time Warner Cable Confidential Data Tracking Elements 12 Common (BOTH) Advanced (SCORM) Completion Status Interaction Score Objectives Bookmark Progress Session Time Exit
- 13. Time Warner Cable Confidential Company Standards: e-Learning / LMS 13 LMS Standards Tracking Standards Development Standards Publication Standards Desktop Standards
- 14. Time Warner Cable Confidential Example: TWC LMS Standard 14 What is the Learning Management System used for at TWC? The TWC Learning Management System will be solely used to track training courses and training evaluations. To be considered a training course, the learning activity must meet the following criteria: Course Description - … Learning Objectives - … Program Consistency - … Auditable - … Course Interaction (for eLearning) - …
- 15. Time Warner Cable Confidential questions to ask about your LMS to create e-Learning standards
- 16. Time Warner Cable Confidential Who is your LMS Vendor? 16
- 17. Time Warner Cable Confidential Standards: Questions about your LMS/Vendor 17 LMS Standards Tracking Standards Development Standards Publication Standards Desktop Standards
- 18. Time Warner Cable Confidential TWC Standards – LMS Standards 18 LMS Standards Tracking Standards Development Standards Publication Standards Desktop Standards • Who is my LMS vendor? • Is the LMS in-house or outsourced? • Who is able to administer the LMS? Load e-Learning?
- 19. Time Warner Cable Confidential LMS Standards Tracking Standards Development Standards Publication Standards Desktop Standards TWC Standards – Tracking Standards 19 • What e-learning industry standard(s) does the LMS support? • What data elements is the system able to track? • What are the reporting capabilities for e-learning courses?
- 20. Time Warner Cable Confidential LMS Standards Tracking Standards Development Standards Publication Standards Desktop Standards TWC Standards – Development Standards 20 • Does the LMS vendor have an established relationship with certain eLearning vendors? • What special requirements or instructions should an e-learning developer be aware of?
- 21. Time Warner Cable Confidential LMS Standards Tracking Standards Development Standards Publication Standards Desktop Standards TWC Standards – Publication Standards 21 • What support do I get from my LMS vendor for e-Learning integration? • How do I upload content onto the LMS? • How do I handle content updates on the LMS?
- 22. Time Warner Cable Confidential LMS Standards Tracking Standards Development Standards Publication Standards Desktop Standards TWC Standards – Learner Standards 22 • What end-user technologies are required to run e-Learning from the LMS?
- 23. Time Warner Cable Confidential TWC Standards – LMS Standards 23 LMS LMS Standards Tracking Standards Development Standards Publication Standards Desktop Standards
- 24. Time Warner Cable Confidential tips for working with e-Learning developers
- 25. Time Warner Cable Confidential 1. Establish e-learning integration standards 25 • LMS Delivery • SCORM or AICC (AICC Preferred) • Course Evaluation Link • Session Time Tracking • LMS Tracking • Attempt Tracking • Score Tracking • Bookmark Tracking LMS Standards Tracking Standards Development Standards Publication Standards Desktop Standards • Single Course Exit • Course Interaction • External Links / Resources • Learner Desktop Standards
- 26. Time Warner Cable Confidential 2. Establish an e-learning publishing process 26 Project Kickoff QA Production ContentOwner Learning Technology Both Submit Project Request Schedule Kickoff Meeting Agreement Submit Course Package Load Course to QA LMS QA Testing Submit Project Request Schedule Kickoff Meeting Agreement
- 27. Time Warner Cable Confidential 3. Ask questions before / during developer engagement 27 Questions before… • Can you meet our development standards? • Have you worked with our LMS / LMS vendor in the past? • What tool are you using to develop the training? • What technology will our learners need to run the e-learning? Questions during Publishing / QA… • What does a learner need to do to complete the course? • Who do we work with from the developer for integration issues? • What are the correct responses / test scenarios to use during QA?
- 28. Time Warner Cable Confidential 4. Test e-Learning Integration AHEAD 28 • Use sample / generic course from developer • Resolve integration issues BEFORE final course development
- 29. Time Warner Cable Confidential 5. Provide developers access to your LMS 29 • Internal Developers – Access to view / upload courses • External Developers – Access to external portal?
- 30. Time Warner Cable Confidential tips to evaluate various rapid e-Learning development tools for LMS integration
- 31. Time Warner Cable Confidential Rapid vs Custom Development 31
- 32. Time Warner Cable Confidential Rapid E-Learning Development Tools 32 • Assima • Adobe Authorware • Adobe Captivate • Adobe Connect Presenter • Articulate Studio • Elicitus Interactive • FireFly • InfoPak Simulator • Metamorphosis • OnDemand • OutStart Trainer • SumTotal ToolBook • STT Trainer • TechSmith Camtasia • Triviantis Lectora • Wondershare Rapid Suite • Many more….
- 33. Time Warner Cable Confidential 1. Free demos are your friend! 33
- 34. Time Warner Cable Confidential 2. Select which tools your company will support 34 • Use Free Demos • Partnership with e-Learning developers
- 35. Time Warner Cable Confidential 3. Document processes for specific tools 35 • Established standard settings for common rapid development tools • All courses follow standard publication process
- 36. Time Warner Cable Confidential 4. Create a development template 36
- 37. Time Warner Cable Confidential Summary
- 38. Time Warner Cable Confidential Learning Objectives Outcome In this session you will learn: • the basics of LMS/e-Learning standards • questions to ask about your LMS to create e-Learning standards • tips for working with e-Learning developers • tips to evaluate various rapid e-Learning development tools for LMS integration Establish Standards at YOUR company to: • Reduce Integration Time • Reduce Integration Costs • Enhance developer and learner experience 38
- 39. Time Warner Cable Confidential Questions? 39
- 40. Questions to ask about your LMS to create e-Learning Standards • Who is my LMS vendor? • Is the LMS in-house or outsourced? • Who is able to administer the LMS? Load e-Learning? • What e-learning industry standard(s) does the LMS support? • What data elements is the system able to track? • What are the reporting capabilities for e-learning courses? • Does the LMS vendor have an established relationship with certain eLearning vendors? • What special requirements or instructions should an e-learning developer be aware of? • What support do I get from my LMS vendor for e-Learning integration? • How do I upload content onto the LMS? • How do I handle content updates on the LMS? • What end-user technologies are required to run e-Learning from the LMS? 40
- 41. Tips for working with e-Learning developers • Tip 1: establish e-Learning integration standards • Tip 2: establish an e-learning publishing process • Tip 3: ask questions before / during developer engagement Questions before… • Can you meet our development standards? • Have you worked with our LMS / LMS vendor in the past? • What tool are you using to develop the training? • What technology will our learners need to run the e-learning? Questions during Publishing / QA… • What does a learner need to do to complete the course? • Who do we work with from the developer for integration issues? • What are the correct responses / test scenarios to use during QA? • Tip 4: test e-Learning Integration AHEAD • Tip 5: provide developers access to your LMS 41
- 42. Tips to evaluate various rapid e-Learning development tools for LMS integration • Tip 1: free demos are your friend! • Tip 2: identify which tools your company will support • Tip 3: document processes for specific tools • Tip 4: create a development template (where possible) 42
Notes de l'éditeur
- Introduction Demographic Check? How many trainers do we have? Training Coordinators? How many of you are training developers? How many of you are training managers?
- Vendor Selection Vendor Management System Performance System Administration Standards compliance Management buy-in IT buy-in Integration with Legacy Systems Employee buy-in Customization requirements Content integration
- According to a recent Bersin & Associates survey 81% cited “better content integration” as a critical problem they felt should be solved. From multiple content sources to multiple LMS’s to high integration costs, many factors contribute to the challenge of content integration: • Multiple sources of content—Most large organizations have 10 to 30 different sources of e-learning content, each with its own custom software interface, presenting unique integration and upgrade challenges. Bersin & Associates estimates that large enterprises (those with 10,000 or more employees) have an average of 16 suppliers of e-learning content and many have 30 or more. • Multiple LMS’s—According to our latest survey of LMS buyers, 34% of large organizations have more than one LMS. It is not uncommon for larger enterprises to have 15 or more systems holding training information. The more systems a company has, the more complex and costly is the problem of integration. Formidable content integration costs—It is not unusual for a content integration project with an off -the-shelf library of courses to cost $150,000-$300,000 and take two to three months to complete (not to mention updates that can each take an additional month). Some projects take up to five months to deploy and others simply never get off the ground because the technology challenges make them too costly to complete and/or the vendors involved don’t make them a priority. The cost of content integration can sometimes equal the cost of the library itself.”
- What would it take to make an e-Learning course talk to an LMS (and vice versa) without standards? Industry establish standards to simplify the integration of e-Learning content with Learning Management Systems We at TWC have also established our own standards and recommend that other companies establish internal standards for the integration of content.
- AICC The original standard Formed in 1988 by aviation manufacturers such as Boeing, Airbus, and McDonnell-Douglas to standardize the delivery of CBT as multimedia was becoming popular First Web- Predates networked eLearning as we know it today Learning Management Systems (term coined in 2001) What differences between SCORM 1.2 and SCORM 2004?
- BOTTOM LINE – TWC Uses Both Standards
- QUESTION, WHAT DO YOU WANT TO BE ABLE TO TRACK Completion Status - Completion Status / Lesson Status Score Bookmark – Lesson Location Session Time – Session Time cmi.completion_status & cmi.lesson_status (cmi.core.lesson_status) – These data model elements are the most fundamental and important. They indicate when a user has finished a course and if he passed or failed. This fundamental information is essential to most LMS’s. cmi.score.scaled (cmi.score.raw) – Indicates the score that the learner earned on any assessment within a SCO. Reporting a min and max score in conjunction with a raw score is also good form. cmi.session_time (cmi.core.session_time) – Reports the amount of time that the learner spent in the SCO. cmi.location (cmi.core.lesson_location) – Provides a free text field for the SCO to record a bookmark. If the SCO is bigger than just a couple HTML pages, it should consider implementing a bookmarking feature to let the learner resume a paused attempt. cmi.exit (cmi.core.exit) – This value indicates how the learner is exiting the SCO. Setting cmi.exit to “suspend” will ensure that the current attempt is preserved and the run-time data is not reset the next time the SCO is launched. Setting cmi.exit to “” will indicate that the LMS should begin a new attempt with a new set of run-time data on the next launch of the SCO. Industry norm expects all of the 1st tier data models elements to be used correctly in a SCO. Once that functionality has been enabled, the next most common data model elements, or 2nd tier, include: interactions – Use the interactions data model elements to report the results of each question response. An interaction doesn’t have to be a traditional test answer. For instance, a SCO could document the learner’s choices as he progresses through a simulation. If possible, use all of the interactions elements to provide the most comprehensive picture of the learner’s responses. At a minimum, use “id”, “type”, “result” and “description” to allow LMS’s to provide basic reporting. objectives – In large SCOs, consider reporting on the learner’s mastery of specific learning objectives using the objectives data model elements. Objectives allow for more granular reporting of the learner’s progress through and mastery of the training material. cmi.progress_measure – Use the progress_measure element in SCORM 2004 to report the user’s progress towards completion of a SCO. The progress_measure is like a “percent complete” measure that would enable the LMS to provide a progress bar of overall completion of a course.
- What other questions would you ask?
- Training / L&D Who is allowed to develop training for the LMS? What do you want to track? What is your internal quality assurance process?
- Plan ahead for integration projects
- Area Rapid Custom Source Off-the-Shelf Development Tool Custom Developed Learning Platform / Shell Ease of LMS Integration* Easy with standards Varies by developer skill level
- What tools are you using in your environments?
- ACTION PLANNING