The Starbucks surge to fame was not an easy one, nor an accident. In this brief discussion our team addresses the many obstacles Starbucks faced, their strategies to surpass all expectations and how they are making the world a better place today.
This was the result. Feel free to leave comments and suggestions below.
7. Goals and Strategies
Continue to
capture the
highest quality
employees
Create a
dynamic and
positive
environment
Improve flexible
“Dream more
scheduling for
than others think
employees
practical. Expect
more than others
think possible.”
- Howard Schultz
8. Goals and Strategies
Continue to
capture the
highest quality
employees
Create a
dynamic and
positive
environment
“to inspire and
Improve flexible
nurture the
scheduling for
human spirit –
employees
one person, one
cup and one
neighborhood at a
time.”
9. Goals and Strategies
Continue to
retain the
highest quality
employees
Create a
dynamic and
positive
environment
Improve flexible
scheduling for
employees
10. Goals and Strategies
Continue to
recruit and
train
Minimize layoffs
through
management
Consistently
review plans,
receive
feedback, make
changes
24. Ethics
2013 World's Most
Ethical Companies
For the seventh year
in a row, Ethisphere
Institute named
Starbucks to the list.
Starbucks believes
that conducting
business ethically
and striving to do
the right thing are
vital to the success
of the company.
25. Social Responsibility
The Community
“From the
neighborhoods where
are stores are located
to those where our
coffee is grown, we are
committed to making
our communities
stronger.”
The Environment one
“One person,
cup and one
“We’re taking action at
neighborhood
because weabelieve –Blair
time.” it’s
important to help care
Taylor
for our planet and we’ll
encourage and work
with others to do the
same.”
26. Social Responsibility
The Community
The Environment
“From the
neighborhoods where
are stores are located
to those where our
coffee is grown, we are
committed to making
our communities
stronger.”
“We’re taking action
because we believe it’s
important to help care
for our planet and we’ll
encourage and work
with others to do the
same.”
27. Social Responsibility
Invest in farmers
and their
Farming
communities by
increasing farmer
Communities
loans to $20 million
by 2015.
We continue to
exceed this goal by
engaging more than
Youth Leadership
54,000 youth in
community activities
in 2012
Diversity and
Inclusion
Contribute 1
million hours of
Community
community service
Service
per year by 2015.
28. Social Responsibility
Invest in farmers
and their
Farming
communities by
increasing farmer
Communities
loans to $20 million
by 2015.
Diversity and
Inclusion
Community
Service
We continue to
exceed this goal by
engaging more than
Youth Leadership
54,000 youth in
community activities
in 2012
29. Social Responsibility
Invest in farmers
and their
Farming
communities by
increasing farmer
Communities
loans to $20 million
by 2015.
We continue to
exceed this goal by
engaging more than
Youth Leadership
54,000 youth in
community activities
in 2012
Diversity and
Inclusion
Contribute 1
million hours of
community service
per year by 2015.
30. Social Responsibility
Invest in farmers
and their
Farming
communities by
increasing farmer
Communities
loans to $20 million
by 2015.
Youth Leadership
Diversity and
Inclusion
Contribute 1
million hours of
community service
per year by 2015.
31. Social Responsibility
Invest in farmers
and their
Farming
communities by
increasing farmer
Communities
loans to $20 million
by 2015.
We continue to
exceed this goal by
engaging more than
54,000 youth in
community activities
in 2012
Diversity and
Inclusion
Contribute 1
million hours of
community service
per year by 2015.
33. Social Responsibility
Invest in farmers
and their
communities by
increasing farmer
loans to $20 million
by 2015.
We continue to
exceed this goal by
engaging more than
54,000 youth in
community activities
in 2012
Diversity and
Inclusion
Contribute 1
million hours of
community service
per year by 2015.
34. Social Responsibility
Invest in farmers
and their
communities by
increasing farmer
loans to $20 million
by 2015.
We continue to
exceed this goal by
engaging more than
54,000 youth in
community activities
in 2012
Diversity and
Inclusion
Contribute 1
million hours of
community service
per year by 2015.
35. Social Responsibility
Invest in farmers
and their
communities by
increasing farmer
loans to $20 million
by 2015.
We continue to
exceed this goal by
engaging more than
54,000 youth in
community activities
in 2012
Diversity and
Inclusion
Contribute 1
million hours of
community service
per year by 2015.
Starbucks
Foundation
36. Social Responsibility
Invest in farmers
and their
communities by
increasing farmer
loans to $20 million
by 2015.
We continue to
exceed this goal by
engaging more than
54,000 youth in
community activities
in 2012
Diversity and
Inclusion
Contribute 1
million hours of
community service
per year by 2015.
In 2012 Starbucks
Corporation donated
$6.5 million in
cash, including
$1.75 million to the
Starbucks
Foundation
40. “…Belief in ourselves
and in what is right
catapults us over
hurdles, and our lives
unfold.”
- Howard Schultz
41. Reference
Goals and Strategies
Bateman, T. S., & Snell, S. A. (2011). Management: Leading & collaborating in a
competitive world (9th ed.). New York, NY: McGraw-Hill Irwin.
Schepp, D. (September 21, 2012). Starbucks: best part-time jobs in retail – or overrated?
AOL Jobs. Retrieved from http://jobs.aol.com/articles/2012/09/21/starbucks-ishiring-health-plan-good-coffee-but-watch-out-for/
Legal Issues
Allison, M. (2009, June 23). Starbucks pays $120,000 to settle racial discrimination lawsuit,
but the check hasn’t been cashed. Retrieved from http://seattletimes.com/html/
coffeecity/2009373044_starbucks_pays_120000_to_settl.html
Bracamontes, A. (2011, August 19). Starbucks pays $75k in suit filed by woman with
dwarfism. El Paso Times. Retrieved from http://www.elpasotimes.com/ci_18707661
Gardner, E. (2010, Jun 01). Simon brews fresh lawsuit against starbucks. Edmonton Journal.
Retrieved from http://search.proquest.com/docview/357045683?accountid=35812
RD legal offers financing to plaintiff's attorneys with starbucks settlements. (2013, Jan
18). PR Newswire. Retrieved from http://search.proquest.com/docview/1270468939?
accountid=35812
Little, L. (2012, February 14). California man with half an arm sues starbucks, alleging
discrimination. ABC News. Retrieved form http://news.yahoo.com/california-man-fileslawsuit-against-starbucks-alleging-discrimination-202046243--abc-news.html
42. Reference
McLaughlin, T. (2009, October 12). Starbucks sues to block exec from joining Dunkin'
Donuts. Buffalo Law Journal. p. 20.
Tepper, R. (2013, July 15). Deaf starbucks patron allege discrimination in lawsuit. Huffinton
Post. Retrieved from http://www.huffingtonpost.com/2013/07/15/deaf-starbuckslawsuit_n_3599132.html
Thailand: Push-cart coffee vendor sued by US coffee giant starbucks for trademark
infringement refuses to yield. (2013, Oct 24). Asia News Monitor. Retrieved from http://
search.proquest.com/docview/1444146949?accountid=35812
Ethics
Ethisphere. (2013). World’s Most Ethical Companies Ranking. Retrieved from
http://m1.ethisphere.com/wme2013/index.html
Starbucks Coffee Company. (2011). Business and Ethics Compliance. Retrieved from
http://www.starbucks.com/about-us/company-information/business-ethics-andcompliance
Social Responsibility
Starbucks. (2013). Retrieved from http://globalassets.starbucks.com/assets/
581d72979ef0486682a5190eca573fef.pdf
Influences
Starbucks. (2013). Retrieved from http://globalassets.starbucks.com/assets/
581d72979ef0486682a5190eca573fef.pdf
Notes de l'éditeur
Address Concerns of executivesRetentionCompetitionLegal IssuesEthicsSocial ResponsibilityTina Slide
Address Concerns of executivesRetentionCompetitionLegal IssuesEthicsSocial ResponsibilityTina Slide
Address Concerns of executivesRetentionCompetitionLegal IssuesEthicsSocial ResponsibilityTina Slide
Address Concerns of executivesRetentionCompetitionLegal IssuesEthicsSocial ResponsibilityTina Slide
Address Concerns of executivesRetentionCompetitionLegal IssuesEthicsSocial ResponsibilityTina Slide
Maintaining an advanced healthcare plan (20 hours) while reducing costs and giving equity rights to employees. (Become Shareholders). While paid lower have stock options and health insurance.Offers tuition reimbursement, matching gifts program and tuition reimbursement and perks such as in-store discounts and free coffee.Offer Cup Fund for those with financial hardships
Maintaining an advanced healthcare plan (20 hours) while reducing costs and giving equity rights to employees. (Become Shareholders). While paid lower have stock options and health insurance.Offers tuition reimbursement, matching gifts program and tuition reimbursement and perks such as in-store discounts and free coffee.Offer Cup Fund for those with financial hardships
Maintaining an advanced healthcare plan (20 hours) while reducing costs and giving equity rights to employees. (Become Shareholders). While paid lower have stock options and health insurance.Offers tuition reimbursement, matching gifts program and tuition reimbursement and perks such as in-store discounts and free coffee.Offer Cup Fund for those with financial hardships
Continue to implement our training and recruiting while also receiving feedback for ways to improve itMinimize layoffs by keeping an eye on our growth, external factors (economic growth) and make sure we don’t get hit as hard as 2008.Evaluate “to determine whether they are producing theresults needed to contribute to the organization’s business plans.”
2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
There are both external and internal ethics issues to be concerned about. Externally, Starbucks growth continues to be a problem with the small, one off, mom and pop coffee stores. These small stores are having a hard time competing and therefore going out of business. Starbucks is a business and has a responsibility to its employees, shareholders and communities in which it operates. Starbucks gives back to the communities they operate in. The efforts to be environmentally friendly and use of fair trade coffee are an extremely positive part of Starbucks business strategy. While Starbucks has been listed 7 years in a row on Ethispheres list most ethical business, 79% of the business ethics and compliance reports come from internal sources. Mostly about pay and benefits, which we feel are adequate for the position and job description.
There are both external and internal ethics issues to be concerned about. Externally, Starbucks growth continues to be a problem with the small, one off, mom and pop coffee stores. These small stores are having a hard time competing and therefore going out of business. Starbucks is a business and has a responsibility to its employees, shareholders and communities in which it operates. Starbucks gives back to the communities they operate in. The efforts to be environmentally friendly and use of fair trade coffee are an extremely positive part of Starbucks business strategy. While Starbucks has been listed 7 years in a row on Ethispheres list most ethical business, 79% of the business ethics and compliance reports come from internal sources. Mostly about pay and benefits, which we feel are adequate for the position and job description.
There are both external and internal ethics issues to be concerned about. Externally, Starbucks growth continues to be a problem with the small, one off, mom and pop coffee stores. These small stores are having a hard time competing and therefore going out of business. Starbucks is a business and has a responsibility to its employees, shareholders and communities in which it operates. Starbucks gives back to the communities they operate in. The efforts to be environmentally friendly and use of fair trade coffee are an extremely positive part of Starbucks business strategy. While Starbucks has been listed 7 years in a row on Ethispheres list most ethical business, 79% of the business ethics and compliance reports come from internal sources. Mostly about pay and benefits, which we feel are adequate for the position and job description.
There are both external and internal ethics issues to be concerned about. Externally, Starbucks growth continues to be a problem with the small, one off, mom and pop coffee stores. These small stores are having a hard time competing and therefore going out of business. Starbucks is a business and has a responsibility to its employees, shareholders and communities in which it operates. Starbucks gives back to the communities they operate in. The efforts to be environmentally friendly and use of fair trade coffee are an extremely positive part of Starbucks business strategy. While Starbucks has been listed 7 years in a row on Ethispheres list most ethical business, 79% of the business ethics and compliance reports come from internal sources. Mostly about pay and benefits, which we feel are adequate for the position and job description.
There are both external and internal ethics issues to be concerned about. Externally, Starbucks growth continues to be a problem with the small, one off, mom and pop coffee stores. These small stores are having a hard time competing and therefore going out of business. Starbucks is a business and has a responsibility to its employees, shareholders and communities in which it operates. Starbucks gives back to the communities they operate in. The efforts to be environmentally friendly and use of fair trade coffee are an extremely positive part of Starbucks business strategy. While Starbucks has been listed 7 years in a row on Ethispheres list most ethical business, 79% of the business ethics and compliance reports come from internal sources. Mostly about pay and benefits, which we feel are adequate for the position and job description.
Starbucks supports doing the right thing and delivering great customer service though empowering employees to conduct business with integrityEveryone, including management, has a responsibility to ensure Starbucks provides a great work environment and in protecting the reputation and brandWhen unsure of what to do in a situation, you are provided with the proper resources including: Partner resources, the Standards of Business Conduct and Business Ethics and Compliance.If you see something, say something. If something isn’t right you are encouraged to speak up and share your concerns. If Starbucks does not know a problem exists how can they fix it? Starbucks does not tolerate retaliation against an employee for speaking out.