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The New Cost To Value Curve

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Wim Rampen
Wim Rampen
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MY NEW CUSTOMER SERVICES ‘COST TO VALUE’ CURVE VALUEEXCELLENCE PRO-ACTIVE IN NETWORKS LEAN/6-SIGMA SERVICE EXCELLENCE SERVICE DESIGN THINKING OPERATIONAL EXCELLENCE CROSS-FUNCTIONAL COLLABORATION RE-ACTIVE IN SILOS CUSTOMER CENTRIC COMPANY/PRODUCT/COST CENTRIC OUTSIDE-IN PROCESS CENTRIC WimRampen; http://contactcenterintelligence.wordpress.com; twitter.com/wimrampen; wim.rampen@planet.nl

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The New Cost To Value Curve

  • 1. MY NEW CUSTOMER SERVICES ‘COST TO VALUE’ CURVE VALUEEXCELLENCE PRO-ACTIVE IN NETWORKS LEAN/6-SIGMA SERVICE EXCELLENCE SERVICE DESIGN THINKING OPERATIONAL EXCELLENCE CROSS-FUNCTIONAL COLLABORATION RE-ACTIVE IN SILOS CUSTOMER CENTRIC COMPANY/PRODUCT/COST CENTRIC OUTSIDE-IN PROCESS CENTRIC WimRampen; http://contactcenterintelligence.wordpress.com; twitter.com/wimrampen; wim.rampen@planet.nl