Introduction to Strategies for improving and or putting in place a Corporate travel Program. Travel is a major spend item for most large organization and improvements in cost and service can be made.

1. Customer Satisfaction is key for savings
Bill Kohnen

2. What you can do
 Reduce overall spend for same level of
service by 10% or more
 Improve level of service for the traveler
 Reduce Administrative burden
 Improve level of safety for travelers

3. Simply Put this is how…
 Consolidation of Spending
 Creating arrangements with airlines, hotels,
and car rental companies that work for the
travelers
 Creating simple booking tools
 Continual review of spend and metrics
 Team to review policy and practice
 Include Security
 Put the traveler first

4. Setting up program
 There is no global solution
 Establish high level global goals and
apply regionally
 North America
 Europe
 ASEAN
 China
 Japan
 Korea

5. What NOT to Do?
 Assign someone to be in charge that is not an
experienced traveler
 Assign Finance the primary responsibility
 Maximize savings at inconvenience of traveler
 Sacrifice safety for savings
 Create multi-levels of policies
 Make changes in policy based on business
conditions
 Create over complex approval process
 Pick a “Global Provider” that does not have direct
offices in all areas that are major operating sites
 Rely too much on technology and self service
 Try to apply a single solution to all sites

6. What to do
 Set up advisory group of experience
travelers
 Audit and maintain relationships with
key providers as you would any key
supplier
 Establish clear metrics with travel
agency and reporting schedules
 For major sites an onsite person still is
important for an optimum program

7. What to do
 Treat the selection and review of travel
providers as any other key Purchase
 Have appropriate level Purchasing person
lead that portion
 Be formal and rigorous in the process
 Set clear metrics and report regularily

8. Details
 Set up direct lines with key providers for
immediate problem resolution putting
the traveler first
 Get the travel agency to consolidate the
billing with as many of the providers as
possible. Take as much of the billing
admin out of the hands of the traveler
 Flexibility is a key to sustaining program

9. Final Notes
 Common practices in travel sometimes
different that in other corporate
Purchasing
 Free trips
 Visits to potential sites
 Seminars in headquarters city of airlines
Use judgment and always get opinion of
another person and document what is being
done