An Empirical Study on Criteria for Assessing Information Quality in Corporate Wikis

An Empirical Study on Criteria for Assessing Information Quality in Corporate Wikis Therese Friberg Wolfgang Reinhardt University of Paderborn 14th International Conference on Information Quality 2009 (ICIQ 2009) 08.11.2009 Potsdam, Germany

Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Motivation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Basics – items ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Basics – information quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Gräfe (2005) Wang & Strong (1996) Brändle (2005) Alexander & Tate (1999) English (1999) Eppler (2003) Wikipedia Frameworks of information quality

Gräfe (2005) Wang & Strong (1996) Brändle (2005) Alexander & Tate (1999) English (1999) Eppler (2003) Wikipedia Wang & Strong (1996) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Frameworks of information quality

Modelle der Informationsqualität Gräfe (2005) Wang & Strong (1996) Brändle (2005) Alexander & Tate (1999) English (1999) Eppler (2003) Wikipedia Wikipedia ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Frameworks of information quality

Initial point: 50 criteria Development of the Wiki-Set Accuracy Amount of Information Derivation integrity Conciseness Stable Objectivity Interpretability Concurrency of red. or distributed data Clarity Speed Believability Ease of understanding Contextual clarity Applicability Transparenz Reputation Concise Representation Equivalence of red. or distr. data Comprehensive-ness Ausgewogenheit und Vielfalt Accessibility Consistent Representation Usability Consistency Gestaltung Security Definition conformance Rightness (or fact completeness) Correctness Multimedialität Relevancy Validity business rule conformance Interaction and Transaction design Convenience Bereitstellung Value-added Accuracy to surrogate source Currency Traceability Neuigkeit Timeliness Precision Coverage and Intended Audience Interactivity Informations-inhalt Completeness Nonduplication Authority Maintainability well-written

1. phase  19 criteria Development of the Wiki-Set Accuracy Amount of Information Derivation integrity Conciseness Stable Objectivity Interpretability Concurrency of red. or distributed data Clarity Speed Believability Ease of understanding Contextual clarity Applicability Transparenz Reputation Concise Representation Equivalence of red. or distr. data Comprehensive-ness Ausgewogenheit und Vielfalt Accessibility Consistent Representation Usability Consistency Gestaltung Security Definition conformance Rightness (or fact completeness) Correctness Multimedialität Relevancy Validity business rule conformance Interaction and Transaction design Convenience Bereitstellung Value-added Accuracy to surrogate source Currency Traceability Neuigkeit Timeliness Precision Coverage and Intended Audience Interactivity Informations-inhalt Completeness Nonduplication Authority Maintainability well-written

1. phase  19 criteria Development of the Wiki-Set Accuracy Amount of Information Objectivity Interpretability Clarity Believability Reputation Comprehensive-ness Accessibility Usability Gestaltung + Multimedialität Security Correctness Relevancy Value-added Currency Timeliness Precision Completeness

2. phase  5 criteria Development of the Wiki-Set Accuracy Amount of Information Objectivity Interpretability Clarity Believability Reputation Comprehensive-ness Accessibility Usability Gestaltung + Multimedialität Security Correctness Relevancy Value-added Currency Timeliness Precision Completeness

I N D I C A T O R S Criteria of the Wiki-Set ,[object Object],[object Object],[object Object],[object Object],[object Object]

I N D I C A T O R S Criteria of the Wiki-Set ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

I N D I C A T O R S Criteria of the Wiki-Set ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

I N D I C A T O R S Criteria of the Wiki-Set ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

I N D I C A T O R S Criteria of the Wiki-Set ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Description of the survey ,[object Object],[object Object],[object Object],[object Object],[object Object]

Results of the survey ,[object Object],Indicator Mean Connection to the and recognition of the author Existence of references and additional links Number of published articles of the author Access rates of an article 2.85 2.38 2.16 2.12

Results of the survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Indicator Mean Connection to the and recognition of the author Existence of references and additional links Number of published articles of the author Access rates of an article 2.85 2.38 2.16 2.12

Results of the survey ,[object Object],Indicator Mean Title of an article Abstract of an article Access rates of an article Length of an article 3.66 2.93 2.27 1.66

Results of the survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Indicator Mean Title of an article Abstract of an article Access rates of an article Length of an article 3.66 2.93 2.27 1.66

Results of the survey ,[object Object],Indicator Mean Date of last modification Outdated or unreachable links Creation date - 3.18 2.40

Results of the survey ,[object Object],[object Object],[object Object],[object Object],[object Object],Indicator Mean Date of last modification Outdated or unreachable links Creation date - 3.18 2.40

Results of the survey ,[object Object],Indicator Mean Existence of references and additional links Length of an article 2.33 1.62

Results of the survey ,[object Object],[object Object],[object Object],[object Object],[object Object],Indicator Mean Existence of references and additional links Length of an article 2.33 1.62

Results of the survey ,[object Object],Indicator Mean Structure of an article Existence of pictures, tables and other media Existence of additional links Mistakes in spelling, grammar or punctuation Declaration of required prior knowledge 3.61 3.12 3.05 2.96 2.54

Results of the survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Indicator Mean Structure of an article Existence of pictures, tables and other media Existence of additional links Mistakes in spelling, grammar or punctuation Declaration of required prior knowledge 3.61 3.12 3.05 2.96 2.54

Technical Realization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Therese Friberg [email_address] Thank you ,[object Object]

An Empirical Study on Criteria for Assessing Information Quality in Corporate Wikis

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An Empirical Study on Criteria for Assessing Information Quality in Corporate Wikis