1. Performance Management System In NORTH DELHI POWER LTD. Group Effort By : Pallavi Nanda, A05 Richa Bhatia, A06 Garima Parikh, A18 Pooja Sharma, A56

2. What is Performance? “ Completing the given task without compromising with the quality at the right time with optimum utilisation of skills and resources. ”

3. PERFORMANCE IS REQUIRED IN EVERY FIELD

4. What is Performance Management System? Performance management is the process of creating a work environment or setting in which people are enabled to perform to the best of their abilities. Performance management is a whole work system that begins when a job is defined as needed. It ends when an employee leaves your organization.

10. VISION To be the most trusted and admired provider of reliable and competitive power, and to be the company of choice for all stakeholders .

14. Message from the CEO & ED Mr. Sunil Wadhwa “ It's been over 6 years since we first stepped into the electricity distribution scene in North & North West Delhi. The time which lie behind us has been quite eventful in terms of new achievements and recognitions from different quarters. It also saw us achieve quite a lot in consumer satisfaction by introducing several value added services for them.Our consumers have been beneficiary of the benefits of Reforms. The introduction of these services & more has put us on the world electricity distribution map and at par with some of the best utilities in the world. I am certain that Team NDPL will be replete with more success stories as we surge ahead in our quest for professional and personal growth, development and achievements. Most importantly, I am confident that we will continue to enjoy the support & affection of our consumers and our employees.”

15. Performance Management System At North Delhi Power Ltd.

17. APRIL KRA’s Employee – Reporting officer & Reviewing officer Mid Term Review On Track Off Track Annual appraisal Mid Course Correction

22. TABLE – Tata Leadership Practices Competencies Competency Applicable Levels Functional Excellence All executives Drive For Results All executives Customer Focus All executives Timely Decision Making All executives Taking Ownership All executives People development All executives Interpersonal effectiveness All executives Dealing with ambiguity Assistant Managers & above Building Effective Teams Assistant Managers & above Withstanding Pressure Assistant Managers & above Business acumen Senior Managers & above Innovation management Senior Managers & above Managing Vision & Purpose DGM & above Strategic capabilities DGM & above

23. Workforce compensation, reward, recognition, and incentive practices

25. Following matrix is the performance pay matrix of NDPL. Here, ‘x’ indicates the basic pay of the employee. Level/Rating Excellent Very Good Good Average Below Average GM 11x 10x 9x x No PP DGM 10x 9x 8x x No PP AGM 9x 8x 7x x No PP Sr. Manager 8x 7x 6x x No PP Manager 7x 6x 5x x No PP Asst Manager 6x 5x 4x x No PP Sr. Executive 5x 4x 3x x No PP Executive 4x 3x 2x x No PP

26. NDPL has a bouquet of rewards for recognizing high performance and exceptional calibre, both at the team and individual levels. The R&R bouquet is publicized through a handbook and the rewards are given in public functions held at different locations across the company. The R&R policy is revisited annually and new awards are introduced commensurate with business focus and to reinforce desired behaviours. Awards for Safety and SHINE were added during the last two financial years to reinforce thrust on safety and engagement.

27. TABLE – R&R BOUQUET Name of the Award Description of the Award Frequency Eligible Designations Award Details Shining Star of the Quarter Employee of the Quarter Quarterly All Executives Gift Coupons + Certificate Quarterly Supervisors Quarterly Workman Champion Workman of the Year Best Workman / Lady Workwoman Award 1 per Year Workmen for 2+2 Champion Officer of the Year Best Officer Award 1 per Year Officers Champion Manager of the Year Best Manager Award 1 per Year Middle Management International Package for 2 Samridhi Merit Award Best Lady Workman Award 1 per Year Female Employees Gift Voucher Suraksha Samman For timely reporting of any ‘Near Miss’ and / or ‘Possible Hazard’ at workplace. Anytime All Employees Certificate Consumer Confidante Award Customer Service Recognition Award 1 Bi-Annually Employees of Consumer Care Cells Dinner for the employees of the Cell and their Spouses, with GM (Comm.) Breakthrough Idea Employee Suggestions Award On merit of Suggestion(s) received All Employees Flexible Scheme Awards, Commensurate with the impact of the suggestion and a Certificate of Recognition Catalyst Award Focus Group of the Year 1 per Year TBEM Focus Group Visit to a TATA Group of Company Change Agents Award Quality Initiative Award 1 per Year Employees who have undertaken QIP Books / CDs / Cassettes, a Certificate and Medal Sterling Performance Impromptu Recognition As and when on merit Managers and below Dinner for Two Shabash Award Recognize the sincere efforts and work done by employees. Anytime TBEM Focus Group Gift Voucher Best Engineer Trainee (ET) / Management Trainee (MT) / Technician Trainee (TT) of the year Focusing on first three in overall performance in the batch 2 ETs, 2MTs & 2 TTs on yearly basis All ETS, MTs & TTs Gold and Silver Medals respectively and a letter of commendation

38. S INCERE THANKS TO .. Mr. Sunil Wadhwa, CEO & ED- NDPL , for sparing his valuable time to share his knowledge. Ms. Dipanwita Ray , AM(HR)- NDPL, for giving us an insight of the PMS in their company. And Dr. Jaya Yadav , Faculty (PMS)

39. Any Questions ???????