1. OUR VISION: Improving lives
through quality activities and
services driven, led and owned
by the whole community.
2011 ANNUAL REPORT
Together We Can www.worcestercommunitytrust.org.uk
Tel: 01905 453453

2. Who’s Who on The Board of Trustees:
Val Yates Roger Berry David Candler
Chair of the board of Founder member of Founder member of
trustees, founder member CAP360, city councillor for Westside Worcester, city
of Westside Worcester, Gorse Hill councillor for St John’s
head of widening
participation at University
of Worcester
Pam Clayton Francis Lankester Jabba Riaz
Founder member of Founder member of Founder member of
CAP360, former city Horizon Worcester, city Horizon Worcester, city
councillor for Warndon councillor for Cathedral councillor for Cathedral
ward ward
Our Values:
• Putting the needs of communities at the heart of
everything we do
• Supporting the empowerment of communities,
staff and volunteers to make a real impact
• Making democratic decisions with integrity
• Embracing diversity, innovation, enterprise and
partnerships
• Taking responsibility, always improving and being
solution focussed to become the best we can be
• Working together – One team, one aim
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3. Note from the Chair
On 1st April 2010 Worcester Community Trust was launched, taking forward the legacy of the charities Horizon,
Westside Worcester and CAP360. The Trust began an exciting journey of transforming the way it worked and ultimately
the services it provided.
The trustees’ decision to merge the 3 charities was based on meeting the challenges that lay ahead. The new aims
being to:
1 Improve the breadth and quality of service
2 Gain higher levels of financial strength from trading / enterprise activity
3 Design and secure contracts to deliver public services
4 Provide a stronger voice for communities across Worcester
5 Identify and secure more external funding for additional management capacity and service development
6 To provide a more sustainable long term financial future
The Trustees have defined the vision “Improving lives through quality services driven, led and owned by the whole
community” which now motivates the Trust’s 60 dedicated staff plus its volunteers to making this vision a reality.
This gave the trustees and Senior Management Team a new stronger foundation to build from; a new vision, values,
structure, roles, responsibilities, funding, systems, governance arrangements and branding, from consultation to
redesign, and finally implementation.
Worcester City and Worcestershire County Council’s provided capacity, building support for the board of trustees and
scoping out contractual arrangements for the trust to deliver youth and community services in the city from 2011 – 15.
The Trust set out its agenda for change, to ensure that it was truly ‘fit for purpose’ and with support from the
modernisation fund and a IEP (Improvement & Efficiency West Midlands) investment of £20k designed a change
management programme that will inform the Trust’s inaugural business plan.
WCT has embraced the need for continuous improvement within its 2010 -12 change management programme.
While there is always more to do, the Trustees are proud to now say that Worcester Community Trust is stronger, more
efficient, and responsive to the needs of the community in order to deliver new and much needed services.
The dedication and passion of the staff and volunteers has been critical in the success so far. The Trustees would like to
say a very big thank to the whole team for making a real difference.
The next 12 months is sure to present new challenges, but with the commitment, motivation, skills and determination
of the trustees and staff, Worcester Community Trust is not only positive but also excited about the future.
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4. Chief Officer Report
Charity number Senior Officers
1112342 Chief Officer: Esther Passingham
Company number Service Manager for Children and Young
4722577 People: Edd Terrey
Company Secretary: Tracey Chance
Registered office
The Tolly Centre, Rowan Avenue, Tolladine, Auditors:
Worcester WR4 9QX Howard Painter Accountants: 26 Sansome
Walk, Worcester WR1 1LX
Advisors to the Board of Trustees
Mark Farmer – University of Worcester Solicitor:
Pete Sugg – Worcestershire County Council Jonathan Dawson: 34 Tilsworth Road,
Chris Hill – Worcester City Council Beaconsfield HP9 1TP
Bankers:
Lloyds TSB: 4 The Cross, Worcester WR1 3YP
Membership and Inclusion
The Trust will be locally driven, owned and controlled, thus On appointed new trustees sign a disqualification form to
encouraging a community voice, ownership and democratic ensure their eligibility as trustee. The induction process
participation. involves meetings with the Chair and the Trustees, Chief
Officer, Company Secretary and Service Manager for
As defined in the Trusts Memorandum and Articles the Children and Young People. An information pack provides
objects of the charity are: a brief history of the trust, a copy of the Memorandum and
Articles, the last years set of accounts, a copy of Charities
(i) To promote the benefit of the inhabitants of Worcester City Commission “Essential Trustee” and copies of current
(‘The area of Benefit’) without distinction of age, sex, sexual publicity material.
orientation, race or of political, religious or other opinions, by
associating together the inhabitants and the local authorities,
All trustees give their time freely and no trustee
voluntary or other organisations in a common effort to advance
education, relieve poverty and sickness and to provide facilities
remuneration was paid within the year. Trustees have
in the interests of social welfare for recreation and other provided all relevant interests and registered them with the
leisure-time occupation with the object of improving the Chief Officer. At the start of each trustee board meeting any
conditions of life for the inhabitants of the area of benefit. possible conflicts of interest have been requested and noted.
Where a conflict of interest has existed, that trustee has
(ii) To establish or secure the establishment of community facilities withdrawn from the discussion or decision.
and to maintain and manage the same, whether alone or in
co-operation with any local authority or other person or body. In late 2010 it became clear to the trustees that savings
needed to be made. Therefore the trustees considered a
At the monthly Board of Trustees meeting, trustees agree number of options and concluded that the reduction of
the broad strategy and areas for activity for the Trust, Community Centre Managers should be reduced from 6 to
including consideration for reserves, risk management, 4, from 1st April 2011. Prior to April the trustees worked
policies and performance. Day to day administration is with the Chief Officer to create new job descriptions for
delegated to the Chief Officer. the 4 remaining posts, which were to also include new
specialist areas. These specialisms were based on facilities
The trustees are grateful for the support of the Boards management, human resources, service improvement and
Advisors, Mark Farmer, Peter Sugg and Chris Hill. Together play and leisure development.
with the trustees the Advisors assisted in developing the
Change Programme, addressing: In March 2011 the Trust was successful in its application
to the government for a Transition Fund grant of £110,000.
• Staffing, structure and skills This funding was to enable to Trust to meet the costs of the
• Measuring success redundancies, and meet the costs of new specialist skills
• Understanding our communities and systems. It also included funds to train existing staff to
• Enhancing enterprise meet the new and demanding requirements of the Trust in
this more financially challenging period.
This programme has been an important catalyst to longer-
term work that significantly benefits the charity.
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5. Risk Management Monitoring and Performance
The trustees have considered the major risks to which All managers and supervisors have regular 1:1 sessions
the charity is exposed and have reviewed those risks and with their team members, annual appraisals with 6 monthly
established systems to manage those risks. The trustees reviews. Staff collect qualitative and quantative data from
have committed to implementation of Community Matters activities and services. This data is then analysed and
VISIBLE quality assurance standard within the current reported to the trustees.
financial year.
Over the next 12 months the Trust will be using the VISIBLE
The trustees have formed working groups to address specific communities quality assurance standard as its framework to
areas of the merger of staff teams from Worcester City monitor how well it is meeting its legal requirements as well
Council’s Community Development team and Worcestershire as the needs of local people. The 7 areas of the standard are:
County Council’s Youth Support team. The proposed
Transfer of Undertaking (Protection of Employment) of these
staff teams in to the charity under a 3-year service level
agreement poses many issues for the trustees. Specialist A VOICE to represent issues of local concern
advice is being provided through Halo Leisure Trust who has
strong HR expertise and previously experienced a similar Community organisations provide a voice for local concerns
process with Herefordshire County Council’s leisure services. and for people whose views may not always be heard.
Reserves Policy An INDEPENDENT and politically neutral
organisation
The trustees aim to maintain free reserves in unrestricted
funds at a level that equates to a minimum of 3 months of Community organisations are independent and politically
unrestricted charitable expenditure. The trustees consider neutral with a powerful commitment to democratic
that this level will provide sufficient funds available to cover principles.
staffing and governance costs.
A SERVICE provider for local people
At the end of March 2011 the balance held as unrestricted
funds were £79,479 against a 3 month actual spend of Community organisations deliver services to local people.
£106,102. The trustees aim to meet reserves to cover 3
month expenditure within the next 12 months. An INITIATOR of projects to meet locally identified
needs
Volunteers
Community organisations initiate new projects and services
Volunteers are a valuable asset of the Trust. The Trust that respond to local needs.
recognises Volunteering as a two-way relationship as both
parties should gain from the relationship. A BUILDER of partnerships with other local
organisations and groups
The Trusts volunteer recruitment policy includes the
following: Community organisations build partnerships with other local
organisations and groups.
• Job descriptions and include the expected time
commitment A strong LOCAL network of people and
• Compliance with Equal Opportunities and Diversity
• Application forms
organisations
• References and checks such as Rehabilitation of
Community organisations provide a strong local network of
Offenders Act, and Criminal Records Bureau checks
people and organisations working together and supporting
where appropriate
each other.
• Interviews,
• Payment of expenses, A way to ENGAGE local people to become active in
• Induction
• Support, supervision and an annual review
their communities
• Training.
Community organisations provide ways of engaging people
• Complaints
to become active in their communities.
• Compliance with the organisation’s policies.
• Process if the Trust believes the volunteer is unsuitable.
Also in the following year the Trust will be implementing a
Social Return on Investment (SROI) toolkit.
The Trust actively recruits, trains and supports volunteers.
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6. Senior Management Team
Edward Terrey
Service Development Manager
Children and Young People
Worcester Community Trust youth work team is going through an exciting set of
changes, which have allowed for an open dialogue between the new team made up
of City Council, County Council and voluntary sector staff. Some of the main points
explored and debated include:
• The true essence of youth work
• Best practice and a shared set of guiding values and principles
• Providing the best possible services to young people
In ever changing economic circumstances I believe one thing remains constant, the
need to provide young people with informal education through positive activities that
is not concerned with just “keeping young people off the streets” but concerned with
the individual as whole and not just as a statistic.
We have come a long way and there is still lots of work to do but WCT are confident
and proud to be able to deliver youth work across the City of Worcester.
Edward@worcestercommunitytrust.org.uk
Francesca Davies
Neighbourhood Coordinator for Area of Highest Needs
Our main goal for the service is to work towards Worcester Community Trust’s
mission statement. The recent transition investment, new roles within the charity
and centralised systems and infrastructure for Worcester Community Trust means
that our organisational capacity has now increased. The reorganisation of our
infrastructure will free up community development workers to concentrate on their
core functions. The community development team will now be able to work smarter
across the city, working in partnership with other providers in order to enhance and
improve our services where possible.
We now need to work on improving our service to meet these aims:
• Ensure that we are responsive to our communities,
• Deliver value for money across the city,
• Become sustainable as a service going forward.
Volunteering is a rapidly growing and improving service within Worcester Community
Trust. Whilst many people want to make a real difference when they volunteer, it’s
not just about what you can do for others. Volunteers get a lot out of the experience
too. At Worcester Community Trust we believe that good volunteering is rewarding
for everyone. Volunteering can help you meet new people, learn new skills, gain
valuable work experience and improve your confidence.
Francesca.Davies@worcester.gov.uk
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7. Accounts
Worcester Community Trust (Formerly CAP360 Worcester)
Balance Sheet at 31st March 2011
The financial statements have been prepared in accordance with the Charities Act 1993 and the statement
of recommended practice (SORP).
Other income
On line filing 100 - 100 -
Grants 588 - 588 -
Reimbursed insurance 378 - 378 -
Utility refunds 2,878 - 2,878 -
Other 2,617 - 2,617 -
Total incoming resources 376,998 117,989 494,987 525,716
RESOURCES EXPENDED
Commercial trading operations - - - 216,074
Charitable activities 374,607 113,967 488,574 233,728
Governance costs 49,801 2,450 52,251 12,247
Total resources expended 424,408 116,417 540,825 462,049
Net incoming/(outgoing
resources before transfers
Net movement in funds (47,410) 1,572 (45,838) 63,667
Transfers between funds 52,110 (52,110) - -
Net incoming/(outgoing) funds 4,700 (50,538) (45,838) 63,667
Total funds brought forward 74,779 136,551 211,330 147,663
Total funds carried forward 79,479 86,013 165,492 211,330
The statement of financial activities includes all gains and losses in the year. All incoming resources and
resources expended derive from continuing operations.
The comparatives include Horizon Worcester and Westside Worcester which are now part of Worcester Community Trust.
2011 2011 2010 2010
Total Total Total Total
Fixed Assets
Tangible assets £56,169 £70,203
£56,169 £70,203
Current Assets
Debtors and prepayments £18,509 £12,929
Cash at bank and in hand £241,734 £154,389
£260,243 £167,318
Creditors
Amounts falling due within one year
Accruals £27,755 £17,578
Corporation tax £2,326 £3,613
Deferred income £120,839 £5,000
£150,920 £26,191
Net current assets £109,323 £141,127
Net assets £165,492 £211,330
Funds
Unrestricted funds £79,479 £74,779
Restricted funds £86,013 £136,551
£165,492 £211,330
The net movement of funds of £45,838 is due to £26,000 depreciation and 19838 of project funding received in previous financial
year (2009/2010).
A full copy of the financial statements are available upon request.
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8. Worcester Community Trust Volunteer & Community
Engagement Coordinator
The New Organisation Sandra Kennedy
Structure
Older People’s Worker
Mal Parry
Neighbourhood Coordinator
Francesca Davies
AoHN Community
Development Worker
Julie Sadler
AoHN Environmental
Board of Warden
Trustees Alan Price
Val Yates (Chair)
Roger Berry Chief Officer
David Candler Esther Passingham
Pam Clayton
Francis Lankester Senior Youth Worker
Jabba Riaz (East Worcester)
Mark Farmer (Advisor) Cheryl Ferreday
Senior Youth Worker
(West Worcester)
Becky Maynard
Service Development
Senior Youth Worker
Management
(City & Ronkswood)
Children & Young People
Sian Neville-Gray
Edward Terrey
Play & Leisure Manager
Emma Harding
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9. Catering Staff
Margaret Jauncey &
Tracy Morris
Service Improvement Customer Service
Manager Administrator
Caroline Oakes Stacey Barone & Tania Lloyd
Facilities Manager Centre Assistant
Wayne Telford Stuart Duffield
Finance & Governance
Officer
Tracey Chance
Training & Development
Coordinator
Deb Fletcher
Project Development Officer
John Denton
Kijika Rolle-Rowan Cleaners and Caretakers
Cath Gibson, Lisa Preece,
Mehnaz Kousar, Ellie Sartain,
Human Resources Manager
Phil Hancocks, Lisa Hall,
Mandy Rimell Sharon Hope
Lead Youth Worker
Amanda Hughes
Lead Youth Worker
Clancey Radley
Lead Youth Worker
Tammie Morris
Sharon Amos
Young Peoples Mentor
Coordinator
Janine Andres
Play Workers
Mikey Jeffries
Callum Sale
Youth Workers & Assistant Youth Workers
Amie Evis-Cannaway
Lisa Hall Wayne Gibbons, Amilah Mirza, Avril Jones, Claire Thomas,
Liz Harris Germaine Unitt, Shawn Cannaway, Su Dryden, Mikey Jefferies,
Rozia Hussain John Goldstein, Rahila Shaukat, Kelly Davenport,
Barbara Giles Qammar Yaqub, Paul Stephens, Sharon Hope
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10. The Tolly Centre Address:
Rowan Avenue, Worcester, WR4 9QW
The centre at the heart of Gorse Hill and Tolladine.
Home to community lunch clubs, leg clubs, dance and This centre is a hub of volunteering and career based
play groups, and… a very secret garden – shhhh. advice activities. It has meeting rooms and well-equipped
youth rooms – get in touch to find out more.
King George V Address:
Ash Avenue, Brickfields, Worcester, WR4 9TL
A sport Fanatic’s dream
This centre is a sports fanatic’s dream, with plenty of As with most of our centres, KGV has a hard-standing
playing fields, changing rooms, storage space for sports MUGA (Multi Use Games Area), which can be floodlit and
equipment – with many local teams choosing to train used for –basketball, football, hockey, netball and other
here. outdoor activities. The centre also benefits from a catering
At KGV there are: quality kitchen, its own onsite parking and a meeting
room or large hall to hire.
• 3 mini grass soccer pitches
• 3 full-sized adult/youth pitches Nestled close to Worcester town centre, within the
• 2 flood-lit tiger-turf (top quality) pitches surrounding parklands, with an out-door gym, and youth
• 2 five-a-side pitches can also be converted into a mini shelter area – this really is the place to work, rest, or play.
soccer pitch.
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11. Horizon Address:
Midland Road, Worcester, WR5 1DS
Looking to tomorrow, new visions -- The Horizon Centre.
The Horizon Centre is in the middle of a diverse • Its own youth wing
community that celebrates its diversity with events • Kitchens and meeting rooms
throughout the year. A lovely Building, with high ceilings • Fantastic hall for soft sports, parties, events and
that add to the cheerful effect and big bright open spaces, activities.
the centre is well equipped with:
There is so much going on at Horizon, the possibilities are
endless – call us now to book.
Ronkswood Address:
Canterbury Road, Worcester, WR5 1PJ
Serving the local community
Ronkswood Community Centre is a well used and well community days, fetes, and table top sales. As with most
loved place for community members of all ages -- pre- of our centres, the MUGA is used a lot by all within the
school, after school users, art classes and our older community, for tug-of-war, basketball, and other outdoor
users. activities.
Set in the grounds of the recently updated local park, This centre has been decorated and used for local
with plenty of private parking, this centre has friendly weddings and adult parties, and has its own bouncy castle
local staff and a lively feel with lots of events, like for children’s parties. – book your party or event today.
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12. Warndon Address:
Shap Drive, Warndon, Worcester, WR4 9NX
New and improved Warndon Youth and Community Centre has opened its doors.
Warndon Youth and Community Centre has been Young people and the wider community will benefit from
rejuvenated by a £1.2 million project of a new youth an exciting and purpose built facility that will offer a wide
extension and improvements to the existing community range of positive activities including music production,
centre. The local community were involved in the sport, cooking and art. Work on the building compliments
consultation and planning of the project and are delighted the wider scheme to rejuvenate the park next to the
with seeing their visions become a reality. centre and also includes play equipment for children and
teenagers which will enhance the environment and make
the area a community facility for all ages to be proud of.
The Green Centre Address:
Gresham Road, Worcester, WR2 5QS
Well connected with its user groups.
The Green Centre has been built within a community hub Streets Ahead, the youth group at The Green Centre has its
of shops and other services. With easy access from the own dedicated youth building. This facility caters for young
M5, its own private parking, and modern meeting rooms people on the estate of Dines Green, and project work there
and facilities, the Green Centre is fantastic and economic encourages them towards positive self images and taking
location to host your meetings, conferences and other part in positive activities. Earlier this year, the new kitchen
business or community space needs. was celebrated with a Ready Steady Cook style event.
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13. Volunteering
Sandra Kennedy
Volunteer and Community Engagement Coordinator
Worcester Community Trust’s aim is to expand and improve our levels of community
engagement and volunteering services. Our goals are to:
• Grow into a valuable and sustainable community service, benefitting volunteers
and us
• Raise awareness of volunteering services, with about ourselves and how to get
involved in volunteering
• Ensure volunteers feel valued and appreciated for the time and skills they bring,
as well as providing them with training and opportunities.
In the recent process of signing up 30 new volunteers, we’ve lost a few people as
they have gone on from volunteering to gain jobs. The experience of volunteering
with Worcester Community Trust has helped these people build confidence and
skills, and get back in to a working routine.
A wonderful example is our young volunteer James, who has been volunteering in
admin, graphic design, and catering capacities with us. When he started, he didn’t
know what he wanted in life; since he’s been with us, he’s got qualifications, improved
his time-keeping and his general work skills and confidence. He’s now at the stage
where he’s ready to apply for permanent employment.
Sandra@worcestercommunitytrust.org.uk
Youth Services
We run youth sessions for 11 – 19 yr olds
throughout Worcester City, and some of our
centres even have dedicated youth wings and
buildings.
We offer a full program of activities in all areas
that include:
• Music production
• Sport
• Art
• Cooking
• Parkour
• Teenage pregnancy projects
And much more…
We are also working with local schools and
partnerships to provide alternative curriculum for
students, with an accredited outcome.
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14. Play
Emma Harding
Play and Leisure Manager
Worcester Community Trust runs various play sessions for preschool to 12yr olds,
throughout Worcester. These are going from strength to strength with continuing
support from committed staff. We would like to thank all our staff, volunteers, The
Play Council and POW! (Positive Opportunities Worcestershire) for their funding, as
without them our playschemes would not have been able to run this summer.
The trips and activities this summer were terrific, and included:
• Ice skating and a Drayton Manor visit
• Kite making, den and sculpture building
• Animals, fun play, and bouncy castles
Emma@worcestercommunitytrust.org.uk
Mal Parry
Older People’s Worker
• Extend, Snack and Chat, and Lunch clubs are popular positive activities for
older people. At these sessions people have access to advice, information and
guidance, as well as access to other services and agencies. The activities give
good examples for healthy eating and maintaining a good lifestyle, and build
confidence.
• To encourage people to exercise - Extend exercises every muscle, joint,
circulation, breathing, heart, lungs for all over physical health.
• Improve and maintain range of motion for people who have mobility problems,
helping to maintain people’s independence for as long as possible in their own
homes.
• Provide a social environment, with physical and mental stimulation and an
opportunity to make new friends.
Mal@worcestercommunitytrust.org.uk
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15. Facilities Available to Hire
We have halls of various sizes, capacities, and facilities to hire. These are available at extremely competitive rates, with
preferential rates for community bookings!
We can provide:
• Halls and meeting rooms
• Tea and Coffee refreshments to sumptuous buffets
• Onsite parking
• Sports Facilities – Playing Fields, Grass Pitches, Changing Rooms etc
• MUGAs (Multi Use Games Area), which can be floodlit and used for –basketball, football, hockey, netball and other
outdoor activities.
• Kitchens that are available to hire alongside a room or hall, or on their own
Special Events: Sports Facilities
Performances The sports facilities at KGV are amongst the best in
If you’re putting on a play, performance, or just need a Worcester. We can cater for male and female sports teams
rehearsal space – our stages could be just the place! at the same time, with two changing rooms specifically for
Please phone to arrange to have a look. females. As we have separate officials changing rooms,
KGV is a great location for hosting official tournaments
as the referees and officials can be kept separate and
Children’s Parties independent from sports teams. We can accommodate
around 18 teams for tournaments. There is also an onsite
Have your birthday party at one of Worcester Community
purpose built first aid room, and many other features to
Trust’s Community Centres, and create an enchanting
help your sport’s event run smoothly.
package to suit your needs and budget. Start by choosing
the hall you require and then add on the extras, like Worcester Community Trust is streamlining its services to
food and refreshments that will make your special day meet customer expectations. We have recently appointed
a dazzling day to remember. We can even assist hiring Customer Service Administrators Stacey Barone and Tania
entertainment for your day – call us and ask for details. Lloyd who can assist you with planning and booking halls,
rooms, parties and sports facilities and general enquiries.
Community Celebrations Contact our Customer Service Administrators to discuss
your needs today:
We have helped host street parties, fundraising events like
car washes, fun days, fetes and sales. If you are planning Stacey@worcestercommunitytrust.org.uk
a special event, we would love to help you bring your ideas
to life.
Tania@worcestercommunitytrust.org.uk
01905 453 453
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16. For their funding and support, Worcester
Community Trust would like to thank:
AoHN
A



WORCESTER
Volunteer Centre
and everybody else who has helped us to get to where we are now.