How do I successfully monitor my services end-to-end with OpsMgr 2012

1. “How do I successfully monitor my services
end-to-end with OpsMgr 2012”
Walter Eikenboom
Principal consultant INOVATIV

2. AGENDA
Requirements
 What is a LOB application
 Selecting your business apps (IT Business alignment)
 Gathering information
Prerequisites
 IT Maturity
 Operational processes (PPT)
 Collecting technical information
Design for monitoring
 Components
 Relations
 Events and trigger
Build
 Component monitoring
 Distributed applications
 End user experience

3. What is a LOB application
 LOB application
 Components
 Windows OS
 Forefront TMG
 Processing services
 Virtual machines
 SQL server
 Azure database
 IIS
 VMM
 Component relations
 Perspective
 Stock trader LOB

4. Selecting your business apps
All Applications in the IT service catalog!
Why:
A LOB application in the service map is mapped to:
 Business processes
 Business functions
 Business capabilities
And that’s why they provide value to your business!
The Business/IT Alignment focuses on the following processes:
 Define an IT service strategy
 Identify and map services
 Identify IT service demand and manage business requests
 Develop and evaluate the IT service portfolio
 Manage service levels

5. App Controller
App Controller
• Self-service Application Management
Across Private and Public Clouds
• Easy Deployment and Operations for
Your Application Services Through a
Highly Intuitive Service-centric
Interface
• Visibility and Control with Unified
Console Across Private and Public
Cloud Resources and Applications

6. Gathering information
Gathering information
Description
Business service (LOB) application name Stock Trader
Web based stock trading and processing application for end
Functional description internal and external users
Business owner Dieter Wijckmans
Business s service CI CI0012345
Number of users/ Number of Affected users 275 internal/ 450 external
New or existing services Existing sinds June 2010
Service owner Oskar Landman
Technical owner Walter Eikenboom
Priority
High
Availability Business hours
Alert notification 24x7
Available in OTA OA
SLA 99,0%
Policy considerations SOX, SAS 70

7. AGENDA
Requirements
 What is a LOB application
 Selecting your business apps (IT Business alignment)
 Gathering information
Prerequisites
 IT Maturity
 OpsMgr 2012
 Monitoring ambition
 Collecting technical information
Design for monitoring
 Components
 Relations
 Events and trigger
Build
 Component monitoring
 Distributed applications
 End user experience

8. IT Maturity
Monitoring level ready for LOB monitoring
People Process Technology

9. OpsMgr 2012

10. Monitoring ambition
End User Experience
(Console, Web, SharePoint)
(Synthetic Transactions)
Consistent UX
Application Monitoring
(.NET, J2E)
Infrastructure Monitoring
(OS, SQL, IIS)
Infrastructure Monitoring
(Fabric)

11. Extending the platform

12. Vicinity dashboard

13. AGENDA
Requirements
 What is a LOB application
 Selecting your business apps (IT Business alignment)
 Gathering information
Prerequisites
 IT Maturity
 OpsMgr 2012
 Monitoring ambition
 Collecting technical information
Design for monitoring
 Events and trigger
 Components
 Relations
 Events and trigger
Build
 Component monitoring
 Distributed applications
 End user experience

14. Monitoring components
 Define Component
Database SQL 2008 DB 001
SQL cluster Instance A
TMG Array b web publishing
IIS on Stocktraderweb
Service BSL on StocktraderBSL Processing service
 Identify events
 rules
 Performance counters
 Triggers
 Response times
 Define monitoring requirements based on SLA, OLA and UC

15. Demo

16. Prerequisites
 Define Component relations
Stocktraderweb <-> Database X, Y and AAB
StocktraderSQL <-> Azure DB
StocktraderSQL <-> Stocktraderweb IIS
 Identify application discovery items
 Define Groups

.
Security
 Overrides
 Views
 Targets
 Reports
 Define monitoring requirements based on SLA, OLA and UC

17. SLA and OLA: how do they relate
Service level agreement (SLA). A written Woodgrove
agreement documenting required levels of Business users
service. The SLA is agreed upon by the
service provider and the consumer, or by Service
Level
the service provider and a partner provider. Agreement (SLA)
SLAs should list the metrics and measures
that define success for both the service
provider and the consumer. Desktop Service Manager
End to end Desktop Service
Operating level agreement (OLA). An Operating
Level
agreement between one or more internal Agreement (OLA)
teams that supports the requirements set
forth in the SLAs.
Underpinning contract (UC). A legally Network team Active Directory team Security team
binding contract in place of or in addition to
an SLA. This type of contract is with a
partner service provider responsible for Network Hardware Vendor
Underpinning
building service deliverables for the SLA. Contract (UC)

18. MOF 4.0

19. MOF 4: Operate phase
The Operate Phase of the IT service lifecycle represents the culmination of the two phases
that precede it. The Operate Phase focuses on what to do after the services are in place.
After an IT service has been successfully deployed, ensuring that it operates to meet
business needs and expectations becomes the top priority. This is the focus of the Operate
Phase, which depends on four primary endeavors:
• Effective ongoing management of the service
• Proactive and ongoing monitoring of its health
• Effective and readily available help to assist with use of the service
• Restoration of a service to health when things go wrong

20. Service monitoring and control
Goals of Service Monitoring and Control
Service Monitoring and Control (SMC) is the real-time observation of and alerting about
health conditions (characteristics that indicate success or failure) in an IT environment. It
helps to ensure that deployed services are operated, maintained, and supported in line with
the service level agreement (SLA) targets agreed to between the business and IT.
The components required to successfully implement Monitoring and Control are:
• Establishing a service monitoring function.
• Understanding the nature of new and existing IT
services.
• Understanding the requirements for successful
service monitoring tools.
• Ensuring that all relevant information from service
monitoring is acted upon by the appropriate people.
• Generating all the information required by other
SMFs.
• Improving the quality of service information.

21. DEMO

24. Thanks!
Bio: Walter Eikenboom
As a principal consultant Walter is specialized in
infrastructure optimization where automation
and simplifying operations is one of his key
strengths by overviewing people, process and
technology to manage the most complex
infrastructures. Innovation and pre-sales
consultant on Microsoft System Center, private
Cloud en workspace optimization with a vision in
designs. Walter provides workshops and
presentations on proactive and automating
infrastructure management, moving to a new
platform or solution. Walter loves to talk with
customers on how the world is changing and
how IT should adapt to stay aligned with your
business. Follow me on Twitter @wwwally or
contact me walter.eikenboom@inovativ.nl to
stay in touch.