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Email is more
than 40 years old.
 Texting will turn
   20 this year.
Reply All
  Forgotten attachments
Sending to “the wrong Bob”
  Spelling and Grammar
  Weird formatting errors
Those are
     (for the most part)

  the digital “oopsies”
typos of the email world
What really paralyzes us
  (and makes us dread that inbox)

 are emails that can’t
 be easily processed.
The “kitchen sink” email:
Axiom #1:
An email should have
 one clear subject.
Axiom #2:
Emails should be simple
   to respond to and to
dismiss when completed.
Axiom #3:
     When an email
 “conversation” takes a
U-turn into new territory, a
  new subject line is in
           order.
When you forward
this to 20 of your
closest friends, do
you really want to
accidentally include
a sensitive
conversation about
a student issue by
accident?
Axiom #4:
Need to arrange for an in-
person meeting? Suggest
several possible meeting
 times in the first email
    communication.
If the person has a secretary, include them in the meeting request
If there are several people involved,
            use a Doodle.
Axiom #5:
If you want the recipient to
    take additional action
     outside their normal
  routine, make it as easy
as possible for them to do
              so.
The “involves more work
 than necessary” email:
Don’t place the text of
the message within an
attached document if it
can be pasted into the
body of the email.
Include an easy-to-share
blurb and link to website
for more information for
events, in particular.
Don’t link to files on
  drives that are only
   available on-site.
(Smartphones, working from home)
Axiom #6:
If the message contains a
lot of information, make
required actions clear.
Use phrasing like “What I
need from you is …”
Axiom #7:
There’s nothing wrong with
a short email message or
response – don’t take
offense when you get one.
Axiom #8:

(and this will be shocking)
Axiom #8:
Because it’s difficult to read
voice inflection, facial
expressions, or body language
from an email, consider using
emoticons or words to convey
these emotions.
Are you kidding me? ;-)
Are you kidding me? :-(
Are you kidding me?
     <fuming>
Are you kidding me? <hug>
Eight Axioms
   One Manifesto
(I’m hoping now for something
    like a rousing “Amen!”)
And, the next time
  you send an email,
make sure that we don’t
 have to reply with…
Are you kidding me? <sigh>
by Maria H. Andersen
        Learning Futurist
        The LIFT Institute
   Muskegon Community College

     @busynessgirl
TeachingCollegeMath.com
Handouts can be found at:
   http://bit.ly/axiomsonly
   http://bit.ly/emhandout
       Please feel free to
 download, modify, share, and
 give this presentation as long
as you include the author slide.

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Eight Axioms for Email Mastery

  • 1. Email is more than 40 years old. Texting will turn 20 this year.
  • 2. Reply All Forgotten attachments Sending to “the wrong Bob” Spelling and Grammar Weird formatting errors
  • 3. Those are (for the most part) the digital “oopsies” typos of the email world
  • 4. What really paralyzes us (and makes us dread that inbox) are emails that can’t be easily processed.
  • 6. Axiom #1: An email should have one clear subject.
  • 7. Axiom #2: Emails should be simple to respond to and to dismiss when completed.
  • 8.
  • 9. Axiom #3: When an email “conversation” takes a U-turn into new territory, a new subject line is in order.
  • 10. When you forward this to 20 of your closest friends, do you really want to accidentally include a sensitive conversation about a student issue by accident?
  • 11. Axiom #4: Need to arrange for an in- person meeting? Suggest several possible meeting times in the first email communication.
  • 12. If the person has a secretary, include them in the meeting request
  • 13. If there are several people involved, use a Doodle.
  • 14. Axiom #5: If you want the recipient to take additional action outside their normal routine, make it as easy as possible for them to do so.
  • 15. The “involves more work than necessary” email:
  • 16. Don’t place the text of the message within an attached document if it can be pasted into the body of the email.
  • 17. Include an easy-to-share blurb and link to website for more information for events, in particular.
  • 18.
  • 19. Don’t link to files on drives that are only available on-site. (Smartphones, working from home)
  • 20. Axiom #6: If the message contains a lot of information, make required actions clear. Use phrasing like “What I need from you is …”
  • 21. Axiom #7: There’s nothing wrong with a short email message or response – don’t take offense when you get one.
  • 22. Axiom #8: (and this will be shocking)
  • 23. Axiom #8: Because it’s difficult to read voice inflection, facial expressions, or body language from an email, consider using emoticons or words to convey these emotions.
  • 24. Are you kidding me? ;-)
  • 25. Are you kidding me? :-(
  • 26. Are you kidding me? <fuming>
  • 27. Are you kidding me? <hug>
  • 28. Eight Axioms One Manifesto (I’m hoping now for something like a rousing “Amen!”)
  • 29. And, the next time you send an email, make sure that we don’t have to reply with…
  • 30. Are you kidding me? <sigh>
  • 31. by Maria H. Andersen Learning Futurist The LIFT Institute Muskegon Community College @busynessgirl TeachingCollegeMath.com
  • 32. Handouts can be found at: http://bit.ly/axiomsonly http://bit.ly/emhandout Please feel free to download, modify, share, and give this presentation as long as you include the author slide.