1. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
Assignment 2
English II (ENGL0205)
Research Paper
Gan Sue Jing (0307957)
Yam Yih Hwan (0305861)
Liong Lee Yee (0306254)
Lee JiaXin (0308389)
6th
December 2012

2. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
Num. Title Page
1. Artistic Cover 1, 20
2. Cover Page Template 2
3. Table of Contents 3
4. The Research Proposal 4, 5
5. Research Essay 6 - 16
6. Meeting Minutes 17, 18, 19

3. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
The Research Proposal
Name: Lee JiaXin, Liong Lee Yee, Gan Sue Jing, Yam Yih Hwan.
Class: English II
Period: MONDAY & WEDNESDAY
INTRODUCTION:
To study the difference of old and new dim sum restaurant and their way of handling business,
and also to understand more about the differences between the traditional way and the
modern way of handling business, business set up and managing process. Other than that, we
would also like to know the effect of traditional business and modern business on economy,
and also the changes of culture and traditions through the years.
RESEARCH QUESTIONS:
1) Is this a family business or you take this business over from somebody else?
2a) (If it is family business) who start the business?
b)(If it is taken from others) why you start this business?
3) How long is this business been going?
4) Which dishes is the best seller?
5) Is the business only run in local market, or international?
6) Have this business been through recession?
7) Which particular group of society your businesses attract?
(Details: Average Age)
8)How do you promote your products?
9) If yes, why do you promote your products in this manner?
10) Is your business competitive? Who are the main threats? How are they threatening?
11) What procedure must you go through to get the license of franchise? What are the threat
related policies by the government?
12) Does the technology affect your business? What is the effect? Does this lead to good or bad
outcome?
13) Is your business going to expand even more?
14) What do you hope your business would be in 10 years’ time?

4. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
METHODOLOGY:
To get our information for our research, we interview people of dim sum restaurants. On Friday
(2/11/2012), we went to Jin Xuan Hong Kong Dim Sum, the branch Bandar Puchong Jaya at 1pm
to conduct our interview. We had lunch there and before we called for the bill, we asked
permission for interview but the supervisor there told us that their manager is not around, she
gave us their manager's name card instead. We called up the number for a face-to-face
interview.
Besides, we also went to Chung Hwa restaurant in Petaling Street on the 5th
of November, at
10am. As usual, we had some dim sum. Meantime, we were told that interviews can't be done
here. After we paid for our bill, we asked one of the waitresses some questions instead.
The next thing we are going to do is to conduct another interview at a dim sum restaurant at
Paramount.
CONCLUSION:
We expect to obtain as much information as we could through interviews, understand more
about the culture changes and the methods they handle their business and to understand the
impact of the economy on their business or vice versa.

5. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
Dim sum- A traditional Chinese cuisine in which small portions of variety of food, including
an assortment of steamed or fried dumplings are served. ("Dim sum", 2012) Dim sum literally
meaning "to touch your heart," It took several centuries for the culinary art to develop. Dim
sum is believed to have its roots in the early times of Chinese culture of tea tasting, known as
"yum cha" or drinking tea. As per records, there were travelers along the ancient Silk Road
would stop in places to rest and in order to cater to their resting needs, small teahouses came
into existence. Though, it was not considered to be appropriate to combine food with tea as
local people believed that it would lead to weight gain initially. But soon, this changed, as they
realized that tea helps with the digestion of food. (Anonymous, 2009) Dim sum is the Cantonese
term for a Chinese way of serving food, where small portions of different food are served on
bamboo steamer baskets. They get pushed on carts around the restaurant from table to table,
and diners order by pointing at the dishes they desire to have. Each of the table gets a paper
that takes down the number of dishes ordered and diners are required to pay when they leave.
Classical dim sum includes buns dumplings and rice rolls containing a wide array of mouth-
watering fillings made out of variety of ingredients such as chicken, beef, pork, prawns or
vegetarian ingredients. They are cooked usually by steaming and frying, sometimes other
methods. Among the standard fare of dim sum that you should not miss include “Char
SiewPao”, a steamed traditional bun that has white exterior, it has “Char Siew” or barbecued
pork; “Har Gau”, steamed shrimp dumplings, that are made of ingredients wrapped in a

6. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
translucent wheat starch skin that gives it stretchiness with the shrimps wrapped inside the
layer of the skin; “Siu Mai”, an open topped steamed pork or shrimp dumplings, is an opened-
topped steamed pork or shrimp dumplings made with a wheat flour wrapper which is usually
yellow in colour, often topped with fish roe; “Lo Mai Gai”, steamed glutinous rice, also known
as one of the most filling dishes on the dim sum menu, that is made up of sticky rice flavoured
with chicken, mushrooms, Chinese sausage (Lap Cheong). As for dessert, dim sum restaurants
also provide pastry such as Dan tart, also known as egg custard tart. They are classic Hong Kong
egg tarts, similar to Portuguese custard tarts but with stronger egg flavor, the crust is usually
flaky. Whatever that you could name in a dim sum restaurant, they have it served. Dim sum in
Malaysia serves as much variety as they do in Hong Kong, as it is widely accepted and fancied
by large population of people in Malaysia. Thus, there are many dim sum restaurants running as
a large business around Malaysia.
After having a meeting minute with the group mates, we decided to pay a visit to our
first dim sum outlets located at No. 7 & 8, Jalan Kenari 8, Bandar Puchong Jaya, 47100, Selangor.
The name of the store is known as Restaurant Jin Xuan Hong Kong. It has started their business
a decade ago, and grown into a strong competitive dim sum restaurant in current market. It is
now already a well-established dim sum restaurant; with branches around KL, PJ and Puchong
area. The company owned up to 5 branches in different areas; Damansara Jaya, Damansara
Utama, Bandar Puchong Jaya, Kota Damansara, and Kuchai Enterpreneurs’ Park, which is the
headquarter. The operation hour for this dim sum restaurant starts at 7.00 in the morning till
11.30 in the night, and it opened daily from Monday till Sunday. Business during the weekends
is crazily hectic. According to the interview, the branch in Puchong has less competition

7. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
compare to others because around the area dim sum restaurants are hardly been found;
therefore consumers have no other option. The business only runs in local market as they are
still looking at expanding it at the local level. Besidesexpanding in local level, the business is still
seeking for trustworthy expertise to manage theupcoming restaurants in oversea.
Thedim sum restaurant in Puchong is the 4th
branches started up among the five
branches mentioned. The interior design and furniture are much more modern and new as
compared to the other two dim sum restaurant mentioned below. This dim sum restaurant has
large interior area; every table is distance with one another. Even it is on the packed weekends,
customers can still look for a space for themselves to sit and enjoy their dim sum.Air-
conditioned is provided throughout the restaurant in order to provide customers a more
relaxation and satisfiedmanner when dining their breakfast, lunch or dinner.The major
attraction of the business is the citizens around the area;youngster, elderly citizens and families
often visit the dim sum restaurant in the morning to have their breakfast before going off to
work or classes. Besides that, the business also used online sources and articles, such as diaries
in blogs and personal journals written by their fans to promote their products in order to attract
more outsiders to try their dim sum.
The dim sum sells in the restaurantis categorize into various types; Steamed Dian,
Steamed Bao, Steamed Rice Roll, Congee, Pan Fried & Deep Fried, Baked and Roasted. Steamed
Dian is dishes like “Har Gaw”, “Siu Mai”, Steamed Fish Balls and Dumpling. As for Steamed Bao,
it is some sort of bun with different flavors within it. Pan fried & deep fried;such as Fried Yam
Pastry, Deep Fried Turnip Cake, Salted Shrimp Scallops and Avocado Roll, are cooked in which

8. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
the ingredients are submerged into hot oil until it become in the sense of crispy and
tasty.Baked and roasted are dishes that were cooked in variousmethods regarding the
ingredients that had used.In the interview, they did mention that the best-selling dish among
the dishes is the “Char Siew Shrimp Wanton Noodle”. The “Char Siew” in the wanton noodle
was cut into slight slices while served. On the first bite of the “Char Siew”, juicy sweet oyster
sauce squeezed out from the “Char Siew”, the feeling is indescribable. Moreover, I personally
think that the “Lau Sar Bao” tastes good too. The runny salted egg yolk filling in the “Lau Sar
Bao” was creamy and rich, served piping hot while the latter one has got thicker and coarser
skin with little runny fillings.
| Restaurant Jin Xuan Hong Kong |

9. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
| Dim Sum served at Restaurant Jin Xuan Hong Kong |
The another dim sum shop we went together with our classmates and lecturer,
Mr.Woon on Monday was Restaurant Platinum Chinatown, which is located at strain the heart
of Petaling Street (China Town) in Kuala Lumpur, Malaysia. This shop has existed for half a
century ago and it’s a very famous Chinese restaurant in town. Restaurant Platinum Chinatown
was a restaurant without branch or franchise until this year 16th
of September. The company
has decided to open another one in Kepong and has make the new shop as headquarter, while
the one which is located in Petaling Street has become a branch of the shop, together with the
one in Malacca. The difference between the headquarter and the branch of the Restaurant
Platinum is that the headquarter shop only sells dim sum while the branch in Petaling Street
sells dishes like fishes, soups, seafood, meats and other more.

10. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
The design of the building is a bit old because they use the original design of the shop lot
in Petaling Street. They have renovated the interior design of the building to modern one. They
renovated the shop by repaint the wall to red and yellow colour, which Chinese believes that
Red represents Luck and Yellow represents Richness. They renovated the ceiling as well to have
better look and design for their shop. Furthermore, the workers who work in the shop have
their own t-shirt uniform with the logo of the shop at their back, to represent their identity of
worker in that shop. The age of the workers is in the range of 20-65 based on our observation.
The shop we went is located at the corner of the shop lot, nearby Chatime shop. The
business hour of the shop is from 7A.M to 5P.M every day. The number of costumers is not that
much in the shop because there is variety choice of restaurant for others to go too. According
to the waitress we interviewed, she said that the business of the restaurant is not that good as
before because the number of restaurant in Petaling Street increases from time to time. In
addition, the closure of a very famous dim sum shop in Petaling Street which is Yook Woo Hin
Dim Sum Restaurant doesn’t affect the number of their customers too, neither increase or
decrease. The furniture such as tables and chairs are rather new compared to the furniture of
the dim sum shop in Cheras. The seats are more comfortable and they have air-conditioned
service as well.
This shop attracts most of the Chinese and foreigners who are non-Muslims because
they serve pork. This shop serves various type of dim sum such as BBQ Pork “Chu Chiong Fan”,
Carrot Cake, Pumpkin Creampuff, “Siu Mai” and other more. Their dim sum is different than
others because the chef, Wong Xin Ying improves the recipe of each dish by changing the recipe.

11. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
The taste is slightly different compared to the traditional one, as well as the look of the dim
sum. Chef Wong has changed the appearance of the dim sum so that it can attract more
customers to eat it. The shop uses plastic plates to serve the dim sum to customers. Compared
to the stainless steel small plates used by the dim sum shop in Cheras, Restaurant Platinum
Chinatown seems to be more modern. As usual, dim sum shop normally offers Chinese tea as
drink. Restaurant Platinum Chinatown provides few type flavor of Chinese tea for customer to
choose. They provide fresh fruit juice as well such as carrot milk juice, watermelon juice, apple
juice and so on. The dim sum they serve are actually ready made from the headquarter shop
from Kepong and sent to them to heat it up with steamer, unlike traditional dim sum shop
where they make them dim sum freshly in early morning.
| Restaurant Platinum Chinatown |

12. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
| Dim Sum served at Restaurant Platinum Chinatown |
Besides that, the next dim sum restaurant we went was Kedai Kopi dan Makan Seong
Kee. Taman Connaught, Cheras has variety of dim sum restaurants, however, Kedai Kopi dan
Makan Seong Kee is one of the most famous and oldest dim sum restaurant at Taman
Connaught. According to the waiter I had interviewed, it has been operated for about thirty-six
to forty years. This dim sum restaurant is a family business which the current boss took over
from his father generation. Furthermore, the business hour of this dim sum restaurant is from
5.30am to 2pm daily. It only closes on either Tuesday or Wednesday every week. It is an
environmentally friendly restaurant because this dim sum restaurant does not use any air
conditioner compared with other dim sum restaurants. Although there is no air conditioner, but
the customers will not feel hot or uncomfortable when they are having their meal. This is due

13. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
to the dim sum restaurant is located at the corner of the shop houses and there are big and tall
trees along the roadside as the shade. Therefore, customers can enjoy having their meal with
friends and family.
Moreover, there are plenty of customers in this dim sum restaurant, especially weekend.
Therefore, most of the customers will go to the dim sum restaurant in the morning to get a
place to sit and start to enjoy their breakfast. As a Malaysian, everyone knows that dim sum is
non-halal food, thus, there is no Malay customers in the dim sum restaurant. Most of the
customers who went to this dim sum restaurant were from average twenty year old to sixty
year old. The peak hour for this dim sum restaurant is during brunch time, which is 10am to
1pm. Once the customers have a sit, they will be served shortly by the waiters. If you have been
to dim sum restaurant before, you will know that the food will be carrying around the
restaurant. This dim sum restaurant has variety of dim sum, such as “Chee Cheong Fun”,
porridge, prawn dumpling (Har Gao), Steam Fish Balls, “Siew Mai”, Black Pepper Spareribs and
more. Kedai Kopi dan Makan Seong Kee is very special compare with other dim sum restaurants
that we went, because only this dim sum restaurant is selling Mee Siam, also known as Siamese
noodle. It is a dish of thin rice noodles in spicy, sweet and sour light gravy which is served with
fried egg, shrimp, and fried onion. Besides Mee Siam, Yu Mai is also one of the best-selling
dishes in the restaurant. According to the waiter who worked at the dim sum restaurant for
thirty years, the “Yu Mai” was handmade by themselves last time. But now, there is no longer
handmade “Yu Mai” because they do not have enough of workers and it takes a long time to
make it due to several of steps. In addition, “Chee Cheong Fun”, also known as rice noodle roll,

14. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
filled with prawn or pork is very tasty too. The prawns are bigger and the “Chee Cheong Fun” is
smoother compare with other dim sum restaurants that we went.
Next, traditional dim sum restaurant will use steamer baskets to steam the dim sum
dishes. Even though Kedai Kopi dan Makan Seong Kee operated for thirty-six to forty years, but
it does not use any steamer baskets to steam the dim sum dishes. Instead, they used stainless
steel plates because it is small in size, can withstand heat and long lasting compare with
steamer baskets. Another difference between this dim sum Kopi dan Makan Seong Kee with
other dim sum restaurants is the floor. Most of the modern dim sum restaurants have nice and
smooth floor tiles, however, KedaiKopi dan Makan Seong Kee only has concrete floor.
Moreover, this dim sum restaurant is using the traditional way by written down the receipt
instead of printing out from the casher machine.

15. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
| Kedai Kopi dan Makan Seong Kee |
| One of the special dishes, Mee Siam at Kedai Kopi dan Makan Seong Kee |
In conclusion, dim sum is a favorable Chinese cuisine among all Malaysian whether they
are traditional or modern. Nowadays, youngsters often neglect the importance of practicing
this tradition of having “drink tea” session every morning. This tradition should be continued to
be practiced and not just happening among the elder generations only. The beautiful tradition
of drinking tea and having dim sum in the morning should not be replaced by youngsters having
late breakfast or early lunch as they often wake up late in the afternoon. In conclusion, Dim
sum is a very good business and should be promoted throughout the world.

16. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
Meeting Minutes
[MEETING DATE]
22ND
OCTOBER 2012
[MEETING TIME]
3PM-5PM
[MEETING LOCATION]
DISCUSSION ROOM
MEETING CALLED BY
Lee Jia Xin
TYPE OF MEETING
Casual Meeting
FACILITATOR
NOTE TAKER
Yam Yih Hwan
TIMEKEEPER
ATTENDEES
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee JiaXin
[TIME ALLOTTED]
3PM-5PM
[AGENDA TOPIC]
DISTRIBUTION OF TASK
[PRESENTER]
LEE JIA XIN
DISCUSSION
Assign work to each one of group members.
Gan Sue Jing and Yam Yih Hwan: Interview and do
Liong Lee Yee: Take pictures
CONCLUSIONS
Work is distributed evenly to group members throughout the meeting.
ACTION ITEMS PERSON RESPONSIBLE DEADLINE
Interview Questions List Lee Jia Xin
DISCUSSION
Discuss the different location of Restaurant.
Yam Yih Hwan: Chung Hwa Restaurant in Petaling Street
Gan Sue Jing: Kedai Kopi and MakanSeongKee
Lee JiaXin: Jin Xuan Restaurant in Puchong

17. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
CONCLUSIONS
Went to three of the restaurants in two weeks’ time.
Jing Xuan Restaurant: 2nd
November 2012
Seong Kee Restaurant: 11th
November 2012
Chung Hwa Restaurant: 5th
November 2012
ACTION ITEMS PERSON RESPONSIBLE DEADLINE
Interview Questions List Lee Jia Xin
[TIME ALLOTTED]
2ND
NOVEMBER 2012
[AGENDA TOPIC]
JING XUAN RESTAURANT
[PRESENTER]
LEE JIA XIN
DISCUSSION
Go to Jin Xuan Restaurant at 1PM.
CONCLUSIONS
Called manager to have interview.
ACTION ITEMS PERSON RESPONSIBLE DEADLINE
Pictures Liong Lee Yee
Interview Yam Yih Hwan
[TIME ALLOTTED]
5TH
NOVEMBER 2012
[AGENDA TOPIC]
CHUNG HWA RESTAURANT
[PRESENTER]
LEE JIA XIN
DISCUSSION
Went to Chung Hwa Restaurant together with other course mates on 5th
November
2012.
CONCLUSIONS
Got to ask the waitress a few questions about the restaurant and history of the
restaurants.
ACTION ITEMS PERSON RESPONSIBLE DEADLINE

18. FNBE July 2012 – ENGL 0205 English II Names of group members:
Gan Sue Jing, Yam Yih Hwan, Liong Lee Yee, Lee Jia Xin
[TIME ALLOTTED]
11TH
NOVEMBER 2012
[AGENDA TOPIC]
SEONG KEE RESTAURANT
[PRESENTER]
LEE JIA XIN
DISCUSSION
Went to Seong Kee Restaurant on 11th
November 2012, Sunday.
Gan Sue Jing went there with her family together and did the interview at the same time.
CONCLUSIONS
Managed to talk to an old worker who works at the counter and asked some of the
questions.
ACTION ITEMS PERSON RESPONSIBLE DEADLINE
Pictures Gan Sue Jing
OBSERVERS
RESOURCE PERSONS
SPECIAL NOTES