5. Crash Lessons
Context Training
course learnt
Market challenges
Customers requires following (Forrester, 2011)
• Innovation and proactivity
• IT should bring more business value
• Aligning vendors’ goals with customer ones
• Additional Dutch unit challenges
• Traditional way of working followed
• Global Delivery Model started recently emphasized
• Chaotic communication and lack of project visibility
• Lack of coordination causing delays and rework
• Micro-management of Indian colleagues
• Decreasing motivation
• Lower customer satisfaction
2011-07-18