Daotaovaphattriennhanvien
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This document discusses training and developing human resources. It covers the scope of training, including how training helps organizations achieve goals and remain competitive. It also discusses the responsibilities of different departments in training activities, such as human resources preparing materials and facilities for training. The document outlines the training process, from identifying needs to setting objectives to evaluating success. It emphasizes the importance of linking training to business goals and performance. Key factors for effective training are also presented, such as trainee readiness and motivation, instructional content and methods, and reinforcement of learning.
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Daotaovaphattriennhanvien
- 1. Quản trị nguồn nhân lực TENTH EDITON SECTION 3 Training and Developing Human Resources Robert L. Mathis John H. Jackson Đào tạo nguồn nhân lực © 2003 Southwestern College Publishing. All rights reserved. PowerPoint Presentation by Charlie Cook
- 2. Baín cháút cuía âaìo taûo Baín cháút cuía âaìo taûo Âaìo taûo – Tiãún trçnh maì nhåì âoï nhán viãn coï âæåüc khaí nàng giuïp âåî trong viãc âaût âæåüc caïc muûc tiãu täø chæïc. – Ngæåìi sæí duûng lao âäüng tiãu täún 60 tyí USD cho âaìo taûo haìng nàm. Tçnh huäúng(phaûm vi) âaìo taûo – Tênh caûnh tranh cuía täø chæïc vaì âaìo taûo • Âaìo taûo laìm cho täø chæïc coï khaí nàng caûnh tranh hån • Âaìo taûo giuïp quy trç nhæîng nhán viãn gioíi © 2002Âaìo taûo khäng coìn laì khoaín càõt giaím âáöu tiãn trong • Southwestern College Publishing. kyì kinh doanh sa suït. thåìi All rights reserved. 9–2
- 3. Phaûm vi cuía âaìo taûo Phaûm vi cuía âaìo taûo Âaìo taûo nhæ laì nguäön doanh thu – Viãûc âaìo taûo âënh hæåïng marketing våïi saín pháøm coï thãø âoïng goïp pháön quan troüng vaìo doanh thu cuía täø chæïc. Têch håüp thaình têch cäng viãûc, âaìo taûo vaì viãûc hoüc – Âaìo taûo dëch chuyãøn tæì “ saït cäng viãûc” âãún âaût âæåüc viãûc hoüc thæûc sæû. – Âaìo taûo sæí duûng nhæîng váún âãö cuía cuäüc säúng thæûc nhàòm gia tàng viãûc hoüc cuía nhán viãn © 2002 Southwestern College Publishing. All rights reserved. 9–3
- 4. Tæ váún thaình têch Tæ váún thaình têch © 2002 Southwestern College Publishing. All rights reserved. 9–4
- 5. Traïch nhiãûm cuía caïc bäü pháûn âäúi våïi Traïch nhiãûm cuía caïc bäü pháûn âäúi våïi hoaût âäüng âaìo taûo hoaût âäüng âaìo taûo Bäü pháûn nguäön nhán læûc – Chuáøn bë trang thiãút bë vaì taìi liãûu cho âaìo taûo kyî nàng – Âiãöu phäúi caïc näù læûc âaìo taûo – Thæûc hiãûn vaì quaín lyï caïc hoaût âäüng ngoaìi nåi laìm viãûc – Phäúi håüp kãú hoaûch nghãö nghiãûp vaì nhæîng näù læûc phaït triãøn – Cung cáúp âáöu vaìo vaì © 2002 Southwestern College âiãöu kiãûn cho phaït Publishing. All rights reserved. triãøn täø chæïc Nhaì quaín trë – Cung cáúp caïc thäng tin kyî thuáût – Kiãøm tra, giaïm saït nhu cáöu âaìo taûo – Thæûc hiãûn vaì giaïm saït âaìo taûo taûi nåi laìm viãûc – Tham gia trong caïc näù læûc thay âäøi täø chæïc 9–5
- 6. Kãútnäúi chiãún læ åückinh doanh vaì chiãún læ åücâaìo ãút åüc kinh doanh vaì chiãún læ åüc âaìo K näúi chiãún læ taûo taûo Chiãún læåüc âaìo taûo Phaït triãøn khaí nàng cuía nhán viãn Khuyãún khêch sæû thay âäøi Âäüng viãn viãûc hoüc liãn tuûc Taûo ra/chia seí kiãún thæïc © 2002 Southwestern College Publishing. All rights reserved. Source: Based on ideas from Lisa A. Burke and Joseph V. Wilson III. 9–6 Chiãún læåüc kinh doanh Chiãún læåüc vaì hoaût âäüng âaìo taûo
- 7. Nhæîng khaïi niãûm vãö chiãún læåüc Nhæîng khaïi niãûm vãö chiãún læåüc kinh doanh cå baín kinh doanh cå baín Dáùn âaûo chi phê – Cäú gàõng gia tàng thë pháön bàòng caïch táûp trung vaìo chi phê tháúp cuía saín pháøm hoàûc dëch vuû cuía cäng ty, so saïnh våïi âäúi thuí caûnh tranh. Dë biãût hoaï – Cäú gàõng laìm cho saín pháøm hoàûc dëch vuû khaïc biãût caûnh tranh våïi âäúi thuí trong ngaình vãö cháút læåüng, dëch vuû, cäng nghãû hoàûc nháûn thæïc phán biãût. © 2002 Southwestern College Publishing. All rights reserved. 9–7
- 8. Tiãún trçnh âaìo taûo Tiãún trçnh âaìo taûo © 2002 Southwestern College Publishing. All rights reserved. 9–8
- 9. Nguäön âaìo Nguäön âaìo taûo âaïnh giaï taûo âaïnh giaï nhu cáöu nhu cáöu © 2002 Southwestern College Publishing. All rights reserved. 9–9
- 10. Thiãút láûp muûc tiãu âaìo taûo Thiãút láûp muûc tiãu âaìo taûo Phán têch khoaíng caïch, thiãúu huût – Khoaíng caïch giæîa mäüt bãn laì thæûc traûng cuía täø chæïc vaì nàng læûc cuía nhán viãn våïi mäüt bãn laì noï cáön. Caïc loaûi muûc tiãu âaìo taûo – Kiãún thæïc: phäø biãún thäng tin nháûn thæïc vaì caïc chi tiãút cho ngæåìi âaìo taûo. – Kyî nàng: thiãút láûp, taûo ra sæû thay âäøi haình vi maì cäng viãûc âæåüc thæûc hiãûn. – Thaïi âäü: taûo ra såí thêch vaì nháûn thæïc vãö táöm quan troüng cuía âaìo taûo. © 2002 Southwestern College Publishing. All rights reserved. 9–10
- 11. Caïc yãúu täú cáúu thaình âaìo taûo Caïc yãúu täú cáúu thaình âaìo taûo © 2002 Southwestern College Publishing. All rights reserved. 9–11
- 12. Kiãún thæïc: táûp trung âaìo taûo Kiãún thæïc: táûp trung âaìo taûo Sæû sàôn saìng cuía ngæåìi hoüc – Khaí nàng hoüc • Ngæåìi hoüc phaíi coï nhæîng kyî nàng cå baín • Sæû sàôn sang cuía ngæåìi âæåüc âaìo taûo – Âäüng viãn hoüc • Ngæåìi hoüc phaíi mong muäún vaì quyï troüng âaìo taûo – Tæû tin • Ngæåìi hoüc phaíi tin ràòng hoüc coï thãø hoüc mäüt caïch hiãûu quaí näüi dung cuía âaìo taûo © 2002 Southwestern College Publishing. All rights reserved. 9–12
- 13. Caïc caïch thæïc hoüc Caïc caïch thæïc hoüc Caïc nguyãn tàõc hoüc cuía ngæåìi træåíng thaình Caïc nguyãn tàõc hoüc cuía ngæåìi træåíng thaình Cáön phaíi biãút taûi sao hoü hoüc. Cáön phaíi biãút taûi sao hoü hoüc. Cáön phaíi tæû âënh hæåïng. Cáön phaíi tæû âënh hæåïng. Mang laûi kinh nghiãûm liãn quan âãún cäng viãûc vaìo tiãún trçnh. Mang laûi kinh nghiãûm liãn quan âãún cäng viãûc vaìo tiãún trçnh. Aïp duûng caïch tiãúp cáûn giaíi quyãút váún âãö. Aïp duûng caïch tiãúp cáûn giaíi quyãút váún âãö. Âæåüc âäüng viãn båíi caïc nhán täú cäú hæîu vaì bãn ngoaìi 2002Âæåüc âäüng viãnCollege nhán täú cäú hæîu vaì bãn ngoaìi Southwestern båíi caïc © Publishing. All rights reserved. 9–13
- 14. Kiãún thæc( viãûc hoüc): haình vi Kiãún thæc( viãûc hoüc): haình vi Mä hçnh haình vi – Sao cheïp haình vi cuía mäüt ngæåìi khaïc bàòng caïch quan saït caïch thæïc ngæåìi khaïc giaíi quyãút váún âãö. Cuíng cäú – Moüi ngæåìi coï khuynh hæåïng làûp laûi nhæîng haình vi âæåüc tæåíng thæåíng vaì traïnh nhæîng haình vi bë træìng phaût. Sæû cäng nháûn tæïc thåìi – Cuíng cäú vaì phaín häöi laì hiãûu quaï nháút khi noï âæåüc thæûc hiãûn ngay tæïc thåìi sau khi âaìo © 2002 Southwestern College taûo Publishing. All rights reserved. 9–14
- 15. Hoüc :: caïc loaûi âaìo taûo Hoüc caïc loaûi âaìo taûo Âaìo taûo bàõt buäüc vaì Âaìo taûo bàõt buäüc vaì âaìo taûo thæåìng xuyãn âaìo taûo thæåìng xuyãn Âaìo taûo cäng viãûc Âaìo taûo cäng viãûc /kyîthuáût kyî thuáût / Caïc loaûi Caïc loaûi âaìo taûo âaìo taûo Âaìo taûo phat triãøn Âaìo taûo phat triãøn vaì âäøi måïi vaì âäøi måïi © 2002 Southwestern College Publishing. All rights reserved. Âaìo taûo giaíi quyãút Âaìo taûo giaíi quyãút váún âãö váún âãö 9–15
- 16. Âënh hæåïng: âaìo taûo cho nhán viãn måïi Âënh hæåïng: âaìo taûo cho nhán viãn måïi Kãút quaí cuía âiûnh hæåïng täút Kãút quaí cuía âiûnh hæåïng täút Áún tæåüng täút Áún tæåüng täút Cung cáúp Cung cáúp thäng tin thäng tin Sæû cháúp nháûn Xaî häüi hoaï Sæû cháúp nháûn Xaî häüi hoaï cuía âäöng nghiãûp vaì häüi nháûp cuía âäöng nghiãûp vaì häüi nháûp © 2002 Southwestern College Publishing. All rights reserved. 9–16 Thaình têch Thaình têch vaì hiãûu suáút vaì hiãûu suáút
- 17. Häüi nháûp nhán viãn måïi hiãûu quaí Häüi nháûp nhán viãn måïi hiãûu quaí Chuáøn bë nhán viãn måïi Chuáøn bë nhán viãn måïi Cán nhàõc âãún ngæåìi cäú váún Cán nhàõc âãún ngæåìi cäú váún Sæí duûng baín liãût kã âënh hæåïng Sæí duûng baín liãût kã âënh hæåïng Cover needed information Cover needed information Present information effectively Present information effectively Avoid information overload Avoid information overload Evaluation and follow-up Evaluation and Southwestern College follow-up © 2002 Publishing. All rights reserved. 9–17
- 18. Cán nhàõc vãö âaìo taûo Cán nhàõc vãö âaìo taûo Baín cháút quaí âaìo taûo Váún âãö chênh Säú læåüng hoüc viãn Caï nhán hay nhoïm Tæû hoüc hay hæåïng dáùn Nguäön âaìo taûo Chi phê Vë trê âëa lyï Thåìi gian © 2002 Southwestern College Publishing. All rights reserved. 9–18
- 19. Âaìo taûo bãn trong Âaìo taûo bãn trong Âaìo taûo phi chênh thäúng – Âaìo taûo xaíy ra thäng qua sæû tæång taïc giæîa caïc nhán viãn. Âaìo taûo taûi nåi laìm viãûc (OJT) – Nhæîng váún âãö våïi OJT • Ngæåìi âaìo taûo keïm khaí nàng • Sæû phaï våî cäng viãûc thæåìng xuyãn • Nhæîng thoïi quen xáúu hoàûc khäng chênh xaïc seî âæåüc hoüc © 2002 Southwestern College Publishing. All rights reserved. 9–19
- 20. Caïc giai âoaûn âaìo taûo taûi nåi laìm viãûc Caïc giai âoaûn âaìo taûo taûi nåi laìm viãûc © 2002 Southwestern College Publishing. All rights reserved. 9–20 F igure 9–8
- 21. Âaìo taûo bãn ngoaìi Âaìo taûo bãn ngoaìi Lyï do cho âaìo taûo bãn ngoaìi – Êt täún keïm hån outsource training – Insufficient time to develop training – Lack of expertise – Advantages of interacting with outsiders E-Learning: Training Online © 2002 Southwestern College Publishing. All rights reserved. 9–21
- 22. Caïc phæång phaïp âaìo taûo Caïc phæång phaïp âaìo taûo Âaìo taûo håüp taïc Âaìo taûo håüp taïc Âaìo taûo tæì xa Âaìo taûo tæì xa Phæång Phæång phaïp âaìo phaïp âaìo taûo taûo Ngæåìi hæåïng dáùn Ngæåìi hæåïng dáùn Phoìng hoüc Phoìng hoüc Cäng nghãû vaì âaìo Southwestern Cäng nghãû vaì âaìo College taûo taûo © 2002 Publishing. All rights reserved. 9–22
- 23. Cáúp âäü âaïnh giaï âaìo taûo Cáúp âäü âaïnh giaï âaìo taûo © 2002 Southwestern College Publishing. All rights reserved. 9–23 F igure 9–11
- 24. giai âoaûn âaïnh giaï Bäún cáúp âäü cuía âaïnh giaï âaìo taûo LEVEL 1 Evaluate Reactions - Did the trainees like the program, the trainers, the facilities? - Did they think the course was useful? - What improvements can they suggest? © 2002 Southwestern College Publishing. All rights reserved. Distribute and analyze questionnaires 9–24
- 25. The Evaluation Phase Fig 9.8 Four Levels of Training Evaluation LEVEL 1 Evaluate Reactions - Did the trainees like the program, the trainers, the facilities? - Did they think the course was useful? - What improvements can they suggest? LEVEL 2 Evaluate Learning - To What extent do trainees have greater knowledge or skills after the training program than they did before? © 2002 Southwestern College Publishing. All rights reserved. Distribute and analyze questionnaires Administer - Written tests - Performance Tests - Graded simulations 9–25
- 26. The Evaluation Phase Fig 9.8 Four Levels of Training Evaluation (Continued) LEVEL 3 Evaluate Behavior - Are trainees behaving differently on the job after training? - Are they using skills and knowledge they learned in training? © 2002 Southwestern College Publishing. All rights reserved. Collect performance data from - Superior - Peer - Client - Subordinate 9–26
- 27. The Evaluation Phase Fig 9.8 Four Levels of Training Evaluation (Continued) LEVEL 3 Evaluate Behavior - Are trainees behaving differently on the job after training? - Are they using skills and knowledge they learned in training? LEVEL 4 Evaluate Results - Is the organization or unit better because of training? © 2002 Southwestern College Publishing. All rights reserved. Collect performance data from - Superior - Peer - Client - Subordinate Measure - Accidents - Quality - Productivity - Turnover - Morale - Costs - Profits 9–27
- 28. Cán bàòng giæ îalåüi êch vaì chi phê cuía âaìo taûo îa Cán bàòng giæ låüi êch vaì chi phê cuía âaìo taûo © 2002 Southwestern College Publishing. All rights reserved. 9–28 F igure 9–12
Notes de l'éditeur
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