Zlatan Sabic ICT for Governance

ICT for Govern m e nt and eGovernment Bosnia and Herzegovina Zlatan Šabić October 9, 2008 Sarajevo

FINAL list of research priorities 6. Knowledge technologies - II 4. ICTs for Enterprises & eBusiness - II 5. Electronic commerce - II 3. ICTs for Learning & eLearning - I 10. Software engineering 9. Database management - III 8. Broadband technologies - III 1. ICTs for Government & eGovernment - I 2. ICTs for Health & eHealth - I 7. Internet technologies - III ICT research priorities (2007-2013)

Key research capacity strengths identified ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

eGov Research O bjective 1: E lectronic d ocumentation and e lectronic ID authentication with optional usage of bio metrics. ,[object Object],[object Object],[object Object],[object Object],[object Object]

eGov Research O bjective 2: Modernisation of publication administrations at all levels via enhanced quality, efficiency and transparency ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

eGov Research O bjective 3: Innovative ICTs for democratic involvement , quick and easy access to public administration information and services for citizens and business sector. ,[object Object],[object Object],[object Object]

Research objectives ,[object Object],Infrastructure and electronic ID Reengineering of public administration

1. Infrastructure and electronic ID ,[object Object],[object Object],[object Object],[object Object],[object Object],Infrastructure and electronic ID

Infrastructure and electronic ID ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Infrastructure and electronic ID

Political commitment? eEurope+ eEurope 2005 i2010 eSEE Agenda eSEE Agenda+ Policy for IS Development Strategy for IS Development Action Plan for IS Development NO eGOVERNMENT POLITICAL CHAMPIONS Declarative – Yes No Institutional – Yes No

Institutionalization - Austrian Model Platform Digital Austria Spokesperson Management CIO Local and National Governments as well Business Representatives Federal ICT Board eCooperation Board Federal Ministries Provinces, Municipalities, Chamber Organisations Federal Government ,[object Object],[object Object]

Institutionalization Belgium - similar structure to BiH 3 authorities at same level (federal, communities, regions), 10 provinces, 589 municipalities ,[object Object]

Institutionalization of eGov in BiH How to separate policy building and policy implementation? Leading Agency? Institutional options Functions … ICT Industry / Outsourcing IT Unit Agency? Agency? Agency? Governments / Ministries State IT Units Implementation and Support - - - Regulation IT Unit Directorates Coordination Community Policy Local Cantonal Entity

Infrastructure and electronic ID ,[object Object],[object Object],[object Object],[object Object],Infrastructure and electronic ID

CIPS – Solid Ground for Common Infrastructure ,[object Object],[object Object],Infrastructure and electronic ID BiH desperately needs a model for common state infrastructure usage

Infrastructure is not needed only on service side HELP people to get Internet ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Electronic ID (eID) – fundamental precondition for any serious eGov services implementation ,[object Object],[object Object]

2. Reengineering of public administration (PA) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reengineering of public administration

Reengineering PA through eGov concepts and technology eGov concept is not about making wrong processes more efficient through usage of technology, it is about providing the solutions for abandoning inappropriate processes and rules. eGov concepts enable governments to deal with more challenging tasks in increasingly complex environments with less direct governing power and control.

PAR as enabling environment for eGov implementation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Mutual Reinforcement through positive feedback loop PAR eGov ,[object Object],[object Object]

Mutual Reinforcement through positive feedback loop PAR eGov ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

In its very nature, this rather organic then causal relationship. PAR eGov Organic connection between PAR and eGov Reengineering of public administration

E-Government as enabler of one virtual government ,[object Object],[object Object],[object Object],[object Object],[object Object],Reengineering of public administration

Today ,[object Object],[object Object]

Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Many other examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PA and eGov must provide total eService solution ,[object Object]

3. eGovernment Services – Key principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Interoperability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Interoperability Framework Organization A Organization B Business processes Actors Business interfaces Dictionaries XML schemes Translation tables Data presentation XML standards Document formats Business processes Actors Business interfaces Dictionaries XML schemes Translation tables Data presentation XML standards Document formats Organisation interoperability Semantic interoperability Technical interoperability Interoperability framework

EU requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BH best practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Single Window - Indirect Taxation Authority BiH

Single Window – Integrated IS

Single Window – Integrated IS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

eGov Programme in C ouncil of Ministers of BiH Business Process Re-engineering (BPR) in the CoM BiH eGov policies, guidelines, standards and regulations Comprehensive policy-driven and ICT-based BPR in the CoM BiH Information Exchange and Collaboration Infrastructure in Sarajevo Basic G2G information services Intranet (daily) portal WAN infrastructure Document and Knowledge Management Videoconferencing SA-BL -MO-TZ Support to Decision Making Information Exchange eSessions Group Decision Support System Phase I gradual introduction of change ,[object Object],[object Object],[object Object],[object Object],[object Object],BiH Government Internet presence CoM Web portal – limited interactivity Interactive Web Portal Phase II mature phase

To summarize ,[object Object],Infrastructure and electronic ID Reengineering of public administration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ICT for Governance Bosnia and Herzegovina Zlatan Šabić October 9, 2008 Sarajevo

Zlatan Sabic ICT for Governance

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