1. A Design Process based on Field Research
An Adjustable desk for Children in Rural India
Youngchan Jeong_PhD student
Sumi Kim_MS student
Joongseek Lee_Professor
ycmailcase@gmail.com
DRS2014
Umeå, Sweden
techunder.snu.ac.kr
screen
customized
10. I’m gonna talk about
a story not just ‘academic’ research result.
3 years and 3 steps.
key word : user-centered design, problem-based design and field research
11. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea
Main Theme
9
What which technology
do the Indian students really need?
12. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea
Whole plot of this story
Hear Create Deliver
10
interview
observation
workshop
Prototyping
Feedback
Ideation
Deliver
Education
!
without
field research
2011
2012.2 ~2013.2~2012.12
Final Prototype
Evaluation
16 students, 8 houses
(total 70 hours)
take photos videos
facilities and classes
with teachers, students
administrators, parents
analyze
materials of “hear” steps
design
by pencils and blocks
in 4 months
by 20 korean students
(not majored)
!
5 times prototyping
10 types of desks
at india
!
with
20 students parents
made the desk
by their materials
interview
cultural probe
workshop
3 Years 3 Steps
13. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea
Characters
11
Team Shadia
UX lab @ Seoul National University
Young-Chan, Jeong
Prof. Joong-Seek, Lee
Sumi, Kim
team leader
team adviser
product engineer
14. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea
Location
12
15. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 13
Location
16. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 14
SHIS (Southern Health Improvement Samity) Girls Academy, Deaf and Dumb School
one of the biggest NGO in west bengal state, india
400 students in girls academy, 80 students in DD school
Almost every students cannot use personal computer even 2G cellphones
Cooperation Organization
Location
18. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea
Act1, S#1 : first visit
16
First time I visited india,
I my team had conventional thoughts that the good machines/techs must be good for them.
in short, we failed
we decide that we have to see the person not the technology.
19. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea
Act1, S#2 : Desk Research Goal Setting
17
Technology for developing country
under
developed
country
developing
country
developed
country
1 2 3
tech-served
need
food, house
india
Information Communication
Technology
tech-Underserved
need
education, technology
jobs
developing country needs
education, technology and jobs
to overcome longstanding poverty
after first poverty stage,
ICT4D Information and Communication Technology for Development
20. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 18
under
developed
country
developing
country
developed
country
1 2 3
tech-served
need
food, house
india
Information Communication
Technology
tech-Underserved
need
education, technology
jobs
developing country needs
education, technology and jobs
to overcome longstanding poverty
after first poverty stage,
Achieving primary education is one of the goal of UN’s MDGs
Millennium Development Goal
However, in rural areas,
Students has not been properly provided education materials.
In addition,
So, What can be a good products for the students in rural area?
Which feature has to be considered?
Is this problem can be solved by just delivering the ready-made products?
No. (we thought)
Because the circumstance or context is different between
rural area and the product-designed area(usually developed country).
ICT4D Information and Communication Technology for Development
Act1, S#2 : Desk Research Goal Setting Technology for developing country
21. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 19
The goal of this team is solving the problems of rural india.
by customized technologies.
Solutions for Education ProblemsAct1, S#2 : Desk Research Goal Setting
23. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 21
Based on Hear Create Deliver Evaluation
Actions StepsAct 2, S#1 : Planning
The HCD toolkit provides
3 steps of research project in developing country site.
We cannot use whole process of this toolkit.
We pick and customize some methods.
!
In this process, we discussed with SHIS staffs
for making proper and feasible research plan.
Human Centered Design Toolkit by IDEO User Research Method (HCI, UX)
24. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 22
Based on Hear Create Deliver Evaluation
Actions Steps
Co-creative workshop
Act 2, S#2 : Hear
interview
observation
house visitation
16 Students, 2 Teachers
School Home
8 Houses (considering Socio-Economic Status)
surroundings
with students, teachers, administrators, shadia team
Hear
(indirect questions)
(interview)
25. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 23
Based on Hear Create Deliver Evaluation
Actions StepsAct 2, S#2 : Hear
Hear
study
behavior
context
social
pressure
parants
thought
school
agenda
cultural
factors
personal
interests
at interview
1. consider variables indirect, behavioral questions
26. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 24
Based on Hear Create Deliver Evaluation
Actions StepsAct 2, S#2 : Hear
Hear
at interview
2. consider language deaf barriers
drawing chat
27. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 25
Act 2, S#2 : Hear
Based on Hear Create Deliver EvaluationHear
interview
28. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 26
Act 2, S#2 : Hear
Based on Hear Create Deliver EvaluationHear
housevisitation
29. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 27
Act 2, S#2 : Hear
Based on Hear Create Deliver EvaluationHear
Co-creativeworkshop
30. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 28
Act 2, S#2 : Hear
Based on Hear Create Deliver EvaluationHear
Co-creativeworkshop
31. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 29
Act 2, S#2 : Hear
Based on Hear Create Deliver Evaluation
make personas
33. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 31
Act 3, S#1 : Ideation
Based on Hear Create Deliver Evaluation
Affinity diagram
34. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 32
Act 3, S#1 : Ideation
Based on Hear Create Deliver Evaluation
Idea marketIdeation workshop developing1 2 3
35. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 33
Act 3, S#2 : Set concepts
Based on Hear Create Deliver Evaluation
draw out the main concept of solution : make space for study
constraints
small sharing room
dark night no light
cheap price
one for all age and body size
foldable, blockable
light equipped
local materials
adjustable
ideas
personal study desk
36. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 34
The Need for the Desk
Design and Fabrication of the Desk
Field Research Methodology
in India, the gap between the rich and
the poor is a serious problem.
This research
based on here
Education is important in this situation
to overcome vicious cycle of poorness
and achieve human rights.
Education material is primary thing
for all kind of learning.
desk size is very important to students.
HCD toolkit was designed by IDEO,
intended to help devise solutions for
developing countries.
This method introduce several steps
which can be customized by researchers.
There are several factors to consider
for making appropriate desk.
: growth rate, price, gender, space,
posture, context, etc.
Act 3, S#3 : background research
+ other projects
37. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 35
Act 3, S#4 : Prototyping
A) foldable but lack of screen, using plastic materials
B) foldable and block able but too shaky
Prototype 1 Prototype 2
A) blockable, foldable but not adjustable
B) blockable, foldable but still shaky
Based on Hear Create Deliver Evaluation
38. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 36
Act 3, S#4 : Prototyping
Prototype 3 blockable, foldable, adjustable but expensive, heavy
Based on Hear Create Deliver Evaluation
39. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 37
Prototype 4
Act 3, S#4 : Prototyping
We finally designed 3 types of prototype in Korea, and went to India
Based on Hear Create Deliver Evaluation
40. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 38
Act 3, S#5 : User Test
1) shaky
2) wide panels to block
3) light weighted
4) foldable easily
5) water proof (varnish)
local feedbacks from
students
parents
teachers
staffs
41. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 39
Act 3, S#6 : Deliver the final prototype
redesign and adjust
42. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 40
Final Prototype
Act 3, S#6 : Deliver the final prototype
wide panel to block
foldability
adjustable height
water proof (paint, varnish)
stability
light weighted
20 USD each
Based on Hear Create Deliver Evaluation
43. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 41
Act 3, S#6 : Deliver the final prototype
44. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea 42
Interview
Cultural Probe
Workshop
Act 3, S#7 : Evaluation
1. still shaky depends on usage
2. need bigger size
!
and so on.
prototype is not perfect
there are still several problems.
Based on Hear Create Deliver Evaluation
46. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea
Finale
44
1. Importance of field research
Don’t just buy go without research You could deliver useless things
You have to ‘design’ something
2. Localization is important
3. Customized design is important
have to use local materials and local skills for making sustainable, cheap product.
Don’t fix design concept depends on your opinion.
follow the user’s need (not just agenda, really do this)
lessons
47. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea
Future Works
45
And, not End The desk is not perfect, we keep developing this and other solutions
mobile probe apps
for participatory research
Another works to support this..
48. DRS2014A design Process based on Field Research, Jeong Young-chan, Seoul National University, Korea
Future Works
46
And, not End The desk is not perfect, we keep developing this and other solutions
organize forums explaining the lessons to government officers, students, activist, etc
Another works to support this..
49. Thank you
!
Questions?
A Design Process based on Field Research
An Adjustable desk for Children in Rural India
Youngchan Jeong_PhD student
Sumi Kim_MS student
Joongseek Lee_Professor
ycmailcase@gmail.com
UX lab, Seoul National University, Korea
