1. TRANSFORM YOUR IT INTO A
STRATEGIC ASSET
H O W C A N Y O U T U R N A N E C E S S A R Y E V I L I N T O A
B U S I N E S S E N A B L E R ?

2. TODAY’S PRESENTERS
Lane Smith
• YJT Solutions Board Member
• Former CEO and President of Do IT Smarter
• Received MSPmentor250 for three years
• Current Business Advisor of 4-Profit
Mike Brunetti
• YJT Solutions Business Development Manager
• Technical Engineer
• Monitoring Expert
• Former helpdesk and support resource

3. WHO IS YJT SOLUTIONS?
Managed Services
• 24x7x365 Help Desk
• Proactive Monitoring
• Ongoing Maintenance
• Archiving / Backup
Project Services
• Assessment and Scoping
• Project Execution
• Ongoing Maintenance

4. WHY SHOULD I BE CONCERNED WITH BEST
PRACTICES?
• Increase system availability to your employees
• Increasing productivity of your employees
• Enable business agility
• Reduce your IT Spend
• Enable IT to become a strategic asset
• Increase your profitability

5. WHERE ARE WE HEADING?
Basic
Uncoordinated
manual
infrastructure;
Knowledge not
captured
Cost Center
Standardized
Managed IT
infrastructure with
limited automation
and knowledge
capture
More Efficient Cost
Center
Rationalized
Managed and
consolidated IT
infrastructure with
extensive automation;
knowledge captured
and renewed
Business Enabler
Dynamic
Fully automated
management;
dynamic resource
usage; business
linked service level
agreements;
knowledge captured
and use automated
Strategic Asset

6. An organization that moves from a
Basic to a Rationalized
environment has an opportunity to
cut IT costs by 65%
-International Data Corporation

7. EVERYTHING IS STANDARDIZED
• Increase system availability to your employees
• Increasing productivity of your employees
• Enable business agility
• Reduce your IT Spend
• Enable IT to become a strategic asset
• Increase your profitability
√ √ √

8. EVERYTHING IS SECURED
• Security policies defined and implemented to prevent
threats as they occur
• Technologies are implemented to prevent external
threats
• Technologies are implemented to prevent internal
threats

9. Organizations using best practices
surrounding security operations
see a reduction in downtime by up
to 12% annually.
-International Data Corporation

10. CRITICAL DATA IS BACKED UP
• Recovery time objectives are defined and managed
(RTO)
• Archival needs for business and legal compliancy are
maintained
• Backups are verified and tested
• Backups are secured in multiple locations
• Business Continuity Plan is implemented

11. EVERYTHING IS DOCUMENTED
• System design and configuration
• Supported applications & devices
• Vendor and contract information
• Administrative passwords
• User policies
• Ongoing support processes

12. INTERNAL IT IS REFOCUSED
• IT team are no longer fire fighters
• Leverage their skills
• Partner to fill the gaps
• Teamwork is a must
• Centralized management system

13. IT PROCESSES ARE IMPLEMENTED
• Configuration Management
• Knowledge Management
• Incident Management
• Change Management

14. Using best practices around
management tools leads to as much
as a 22% annual reduction in
downtime, which in turn improves
service levels.
-International Data Corporation

15. SO WHERE ARE WE?
Basic
Uncoordinated
manual
infrastructure;
Knowledge not
captured
Cost Center
Standardized
Managed IT
infrastructure with
limited automation
and knowledge
capture
More Efficient Cost
Center
Rationalized
Managed and
consolidated IT
infrastructure with
extensive automation;
knowledge captured
and renewed
Business Enabler
Dynamic
Fully automated
management;
dynamic resource
usage; business
linked service level
agreements;
knowledge captured
and use automated
Strategic Asset

16. WHAT HAVE WE DONE?
• Standardized the IT environment
• Secured the IT environment
• Critical data is backed up and a recovery plan is in place
• Everything is documented
• Internal IT is re-focused
• Support processes are implemented

17. STANDARDIZED?
Basic
Uncoordinated
manual
infrastructure;
Knowledge not
captured
Cost Center
Standardized
Managed IT
infrastructure with
limited automation
and knowledge
capture
More Efficient Cost
Center
• Monitor the Network
• Implement Automation
• Resolve issues as they
occur
• Resolve issues before they
occur

18. 24X7 MONITORING AND NETWORK
AUTOMATION IS IMPLEMENTED
• To detect problems as (and even before) they occur
• To continuously monitor for system metrics
• To automate as many functions as possible
• To provide trending information for analysis

19. PROBLEMS ARE RESOLVED AS THEY OCCUR
• Through automation or help desk resolve problems
quickly
• Problem escalation includes a resolution path and
notification procedures
• Process confirms outcome

20. PROBLEMS ARE RESOLVED BEFORE THE
OCCUR
• A proactive approach to maintenance is taken
• Everything is scheduled / change process
implemented
• Regular Reporting & Analysis is performed
• Enables you to fix problems before they occur

21. THIS RESULTS IN CONTINUOUS SERVICE
IMPROVEMENT
• Increase system availability to your employees
• Increasing productivity of your employees
• Enable business agility
• Reduce your IT Spend
• Enable IT to become a strategic asset
• Increase your profitability

22. HOW DOES YJT SOLUTIONS ACCOMPLISH THIS?
√ √ √

23. HOW DOES YJT SOLUTIONS ACCOMPLISH THIS?
Stabilize Secure

24. HOW DOES YJT SOLUTIONS ACCOMPLISH THIS?
Stabilize Secure
Document
Apply Best
Practice
Implement
Process

25. HOW DOES YJT SOLUTIONS ACCOMPLISH THIS?
Stabilize Secure
Document
Apply Best
Practice
Implement
Process
Monitor
Immediate
Support
Analyze &
Improve

26. HAPPY ENDINGS…

27. QUESTIONS?
sales@yjtsolutions.com 312-920-1551
Mike Brunetti – Moderator
Lane Smith - Presenter