1. Amman, Jordan
Mobile: +962(77)637-2122
Email: YousefArabiat@gmail.comYOUSEF ARABIAT
Career Profile:
Over ten years of solid experience in IT field and management support through Business
Development, System Analyses, HR & Sales Application, Project Management, Sales and Marketing,
and customer relation management.
Objective
To obtain a full-time in management support systems or IT related position in a professional
environment that would enable me to utilize my skills, knowledge, capabilities, share value, gain
valuable experience and career advancement in return.
Education
• 2013 Al-BALQA` APPLID UNIVERSITY
Master degree In Business Administration (MIS) GPA: Excellent
• 2004 Philadelphia University, Jordan
Bachelors degree in Management Information Systems (MIS)
Professional Experience:
Ministry of Justice - Jordan
Sep-2009 till Present
Business Development and Quality Management Specialist.
• Educate manager and employees about the impact of poor data quality and how to improve
• Encourage the ethical behaviors between court member to improve effectively and efficiency
• Support managerial decision in all managerial level
• Focus on all components of data insert to the court systems
• Measure data accuracy and validity
• Emphasize to importance of period maintenance, developed to technology programs
• Support using technology between all department
• Uses an interactive, flexible, adaptable computer-based information system (CBIS) to provide
daily work
• Training and developed users, manager to using MEZAN programs
• Satisfy the needs of various stakeholder
• Determine privileges for employees which using MEZAN court program
Emirate & Alnaser for building and construction - UAE
Yousef Arabiat 1 | P a g e

2. Aug-2008 till Feb-2009
IT Engineer & Business Development.
• I have UAE driving license
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are
not covered by third-party vendor maintenance agreements.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems,
e-mail, Internet, dial-in, and local-area network access problems.
• Appling all information technology tools in necessary departments.
• Analysis & recommending all programs that we needed in work domains like HR, financial
and sales programs.
• Utilize primavera project planner CPM in our work to Develop project plans.
• Search for any new technology that can be useful to enhance work efficiency.
• Responsible for maintaining PC, Printer, Fax, Copier.
• Hardware customer support & software installation.
• Help disk for all employees PC, Network, Fax, copier, Video Security Cam, DVR System .
• Weekly back up for servers & central database.
Nabulse & Alamad company - Jordan
Feb-06 till March-08
IT Administrator
• Human resources managing dealing with any day-to-day HR issues
• Hardware customer support & software installation
• Monitoring security systems (theft Alarm & fire Alarm) in the company.
• Network administration.
• Full website content management.
• Working with group of engineer for System Analysis and planning for (Computers and
network structure in our project).
• Helps install local area network cabling systems and equipment such as network interface
cards, hubs and switches.
• Establishing building infrastructure for all security & check points.
• Installation windows (XP, 2000, 2003, vista) and all programs for windows.
• Help in installing local area network cabling systems and equipment such as network
interface cards, hubs and switches
• Coordinates timely repair of PC computer equipment covered by third-party vendor
Maintenance agreements.
Ntier Technology company (Jordan- Amman)
Yousef Arabiat 2 | P a g e

3. Aug-03 till Feb-06
IT Sales Engineer
• Sale & Marketing Hardware and Software.
• Marketing Contact person with Customer.
• Developing and maintaining relationships with new and existing customers,
• Providing information to maximize sales volume.
• Prospecting for potential customers via e-mail, telephone, and outside visits.
Skills
• Strong communication skills.
• Excellent Presentation and Training Skills.
• Committed, responsible, and always gets the job done.
• Hard worker and fast learner.
• Competent and productive.
• Marketing & selling Skills
• Computer & Network Maintenance .
• Network communication & configuration
• Customer relation management skills
• Using primavera program for projects management
• MS Word, Excel, PowerPoint, FrontPage, And Visio.
Activities, Courses and Achievements
• Quality Management Ministry of justice 2014
• Mizan Courts Programs Ministry of justice 2014
• Training Program for
new employs Ministry of justice 2014
• Project Management Talal ABU QAZALH Group 2008
• Primavera Project Planner AL ANBAR CENTER 2008
• A+(Computer Maintenance) AL ANBAR CENTER 2008
• ISO COURSE SUDAI ARABIA 2008
• IETES COURSE ICL CENTER 2007
• (Network Cabling & Fiber optic ) CCS Company 2007
• CCNA CCS Company 2007
Yousef Arabiat 3 | P a g e

4. Languages
• Fluent Spoken and written Arabic.
• Very good in English Spoken and written.
References are available upon request
Yousef Arabiat 4 | P a g e