1. Attitude &
Job
Satisfaction

2. Attitudes
“Evaluating
statements or
judgments
concerning
objects,
people or
events”

3. Components of attitudes
Emotional Behavioral Informational
Component Component Component
An intention to
The emotional or behave in a certain The opinion or
feeling segment of way towards belief segment of an
an attitude someone or attitude
something

4. Types of Attitudes
Job Satisfaction Job Involvement
Organizational Commitment

5. Job Satisfaction
“The term job satisfaction refers to an
individual’s general attitude towards his or
her job. A person with a high level of job
satisfaction holds positive attitudes toward
the job, while a person who is dissatisfied
with his or her job holds negative attitudes
about the job”

6. Job Involvement
“The degree to
which a person
identifies with his
or her job, actively
participates in it,
and considers his
or her performance
to self worth”

7. Organizational Commitment
“The degree to
which an employee
identifies with a
particular
organization and
its goals, and
wishes to maintain
membership in the
organization”

8. Functions of Attitudes
The Adjustment function
The Ego-Defensive function
The Value-Expressive function
The Knowledge Function

9. Changing Attitudes
Barriers to changing attitudes
Providing new information
Use of fear
Resolving discrepancies
Influence of friends or peers
The co-opting approach

10. JOB
SATISFACTION

11. What is meant by Job Satisfaction?
“A pleasurable or positive emotional
state resulting from the appraisal of
one’s job or job experience”
“Job satisfaction is a result of
employees’ perception of how well
their job provides those things that are
viewed as important”

12. Influence on Job Satisfaction
The work itself Supervision
Pay Work group
Promotions Working
Conditions

13. The work itself
“The extent to
which the job
provides the
individual with
interesting tasks,
opportunities for
learning, and the
chance to accept
responsibility”

14. Pay
“The amount of
financial
remuneration
that is received
and the degree to
which this is
viewed as
equitable that of
others in the
organization”

15. Promotion Opportunities
“The chance for
advancement in
the organization”

16. Supervision
“The abilities of
the supervisor to
provide technical
assistance and
behavioral
support”

17. Coworkers
“The degree to
which fellow
workers are
technically
proficient and
socially
supportive”

18. Working Condition
“Employees are
concerned with their
work environment for
both personal comfort
and facilitating doing
a good job”

19. How employees can express
Dissatisfaction
Exit
Voice
Loyalty
Neglect

20. Exit
“Dissatisfaction
expressed
through behavior
directed towards
leaving the
organization”

21. Voice
“Dissatisfaction
expressed
through active
and constructive
attempts to
improve
conditions”

22. Loyalty
“Dissatisfaction
expressed by
passively waiting
for conditions to
improve”

23. Neglect
“Dissatisfaction
expressed
through allowing
conditions to
worsen”

24. Outcome Of Job Satisfaction
Satisfaction and performance
Satisfaction and turnover
Satisfaction and absenteeism

25. Ways to enhance job satisfaction
Make job more fun
Have fair pay, benefits, and promotion
opportunities
Match people with jobs that fit their
interests and skills
Design jobs to make them exciting and
satisfying