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introduction 02 
naturally BOLD
01 introduction 
table of contents 
Women ages 18 to 25 are very busy balancing higher 
education classes, new careers, and family life. It is no wonder 
that beauty often takes a back seat, especially when it feels as 
if the women in makeup advertisements do not truly reflect real 
life. This is what Helix305 discovered when conducting research 
on our target market and Mary Kay. Members of the target 
market also shared that their perception of Mary Kay is dated, 
“for women like my mom,” and that they wanted to avoid high 
pressure direct-sales situations. 
Furthermore, Millennials are increasingly wary of traditional 
advertising and branding efforts – they are much more likely to 
trust word of mouth, their peers, and friends before they will trust a 
large company trying to sell their product. Therefore, the brands 
that Millennials do trust and use are extremely important to their 
identity and their everyday lives. These brands have a larger social 
impact and are not just about pushing product and making profit. 
INTRODUCTION 
executive summary. . pg.1 
the situation. . pg.2 
target market. . pg.3 
RESEARCH 
research methods. . pg.4 
swot. . pg.5 
competitive analysis. . pg.6 
INSIGHTS. . pg.7 
THE BIG IDEA . pg.9 
THE CAMPAIGN 
phase one. . pg.11 
phase two. . pg.13 
phase three. . pg.15 
phase four. . pg.17 
phase five. . pg.19 
for the future . pg.21 
MEDIA STRATEGY 
media plan. . pg.22 
media schedule. . pg.24 
EVALUATION. . pg.25 
CREDITS. . pg.26 
executive summary 
Helix305 has created a campaign that takes a closer look 
and starts a larger conversation about traditional beauty ideals 
and female empowerment with Mary Kay at the center. Through 
the use of ghost marketing, and initiatives such as Project Pink 
Frame, and NaturallyBOLD, Mary Kay can effectively shatter old 
perceptions and reposition its brand. 
Our campaign relies heavily on positioning in areas where 
our target market makes up the bulk of users and consumers, 
like online and on social media websites. We also ensured that 
current customers and IBCs remain a treasured part of the Mary 
Kay customer base by creating a place for them in this targeted 
marketing and advertising campaign, as well. The endeavors of 
our campaign will push both of our target markets to emotionally 
connect with the brand and physically connect with the product.
introduction 02 
THE SITUATION 
analyzing the situation 
• Mary Kay has more than 500,000 IBC’s in the U.S. 
averaging 43 years in age and through direct sales, 
competes in one of the most competitive industries. 
• The beauty/personal care market in the U.S. had 63.1 
billion in sales in 2012 and is highly segmented. 
• Mary Kay’s brand ranks 6th in the skincare category, 
9th in the color category and 12th in the fragrance 
category. 
• Brand’s like Mary Kay look to maintain market share by 
developing new markets through targeting females 18- 
25 who will continue to be consumers in the industry for 
years to come. 
• Female 18-25 Gen Y Millennials prefer traditional 
beauty retailers, like Walgreens, Target, and Sephora. 
Eighty percent of cosmetic purchases occur in store-based 
retailers. 
the task 
Helix305 has created an advertising campaign based 
around raising awareness and product consideration 
for the Mary Kay brand with women 18-25 years old in 
the United States through its At Play, Botanical Effects, 
Clear Proof, and Mary Kay product lines. In addition, our 
campaign attracts new Independent Beauty Consultants for 
the company that fall within the target age group.
03 introduction 
primary target market: 
Women 18-25 and potential IBCs 
• Earn less than $25,000 a year 
• Have an active, fast-paced lifestyle 
• Are at a crossroads between 
professional, educational, and familial 
milestones 
• Simultaneously connected to the Internet 
through a range of location-enabled 
mobile devices 
• Extensive use of technology and social 
media to gain peer insights when making 
purchasing decisions 
• Use minimal makeup for a natural look 
every day 
• Place emphasis on skincare as well as 
the quality of products used 
• Prefer brands that support important 
charities and causes 
secondary target market: 
Current customer base and 
existing IBCs 
It is crucial that our campaign does not 
alienate Mary Kay’s current customer and 
IBC. Therefore, our campaign appeals to 
a wide range of women including current 
Mary Kay patrons and supporters, while still 
considering our primary target market first. 
Lucy 
age 18 
The Newcomer 
Lucy has just graduated high school. Though 
she is anxious to leave behind her small town, 
her family, and friends, she is also excited to 
start the next chapter of her life at college. 
She has not decided on a major yet, so it’s 
essential that her studies allow her to think 
outside the box and dip her toes in a little bit of 
everything. 
How is Lucy naturallyBOLD? She is 
embracing a change, leaving the ones she 
trusts most behind, ready to begin her journey. 
Sofia age 21 
The College Student 
Sofia is about to graduate college. She has 
decided to move to the city after her studies 
are complete and pursue her passion for 
dancing as a career. As a creative type, Sofia 
likes to have fun with her makeup and let her 
energetic personality shine. She especially 
knows the importance of highlighting her best 
features in performance so that every emotion 
clearly translates to the audience. 
How is Sofia naturallyBOLD? She isn’t afraid 
to shine, whether the spotlight is on her or not. 
Audrey 
age 23 
The Young Professional 
Jada age 25 
The Proud Mom 
Audrey is just starting her career. At work, she 
wears neutral colors, and natural makeup, 
so she may seem like the quiet wallflower 
type. But Audrey is actually very insightful, 
and learns a lot by listening. Her hard work 
is paying off because yesterday, Audrey 
received a promotion! 
How is Audrey naturallyBOLD? She is 
stepping out of her comfort zone and visibly 
accomplishing her goals. 
Jada and her husband, Andre, are first time 
parents, and Jada must now balance her 
part time job with being a full time mom. She 
understands that by taking care of her skin 
and using moisturizer and SPF every day, 
Jada can put her best foot forward, both as a 
parent and as a career woman. 
How is Jada naturallyBOLD? She is great 
at successfully juggling her job and role of 
mother without forgetting to take care of her 
self. 
TARGET MARKET
RESEARCH METHODS 
research 04 
344 quantitative 
surveys with 
respondents from 
all 50 states 
4 focus groups 
32 brand perception 
interviews 
48 product perception 
surveys 
18 product testers 
27 in-store and 
consumer 
observations 
research objectives 
What are the existing perceptions of Mary Kay? 
1. The Mary Kay Brand 
2. The Mary Kay Product 
3. The Mary Kay direct selling / house party model 
What are Millennial makeup purchase habits? 
How do members of our target market prefer to buy makeup? For this 
type of research we delved into the pros and cons of an IBC vs. an 
in-store purchase. We also discovered the major consideration factors 
when one is buying makeup: 
• quality, price, convenience, and brand name 
• advice from family, friends and/or professionals 
What are cosmetic habits and trends for 
Millennial women? 
We discovered how members of our target market prefer to use and 
learn about makeup, whether it be through an in-person makeup 
lesson, learning through an online tutorial, spending a spa day with 
friends, or attending a makeup house party. 
What type of personality is more inclined to buy 
Mary Kay, or become a Mary Kay IBC? 
Finally, our research focused on the psychographics and types of 
people who engaged in our research efforts. These efforts helped 
us better understand our target market so we could better advertise 
to the wants and needs of those people who would be most open to 
buying Mary Kay products or representing the company.
SWOT ANALYSIS 
• National corporate support 
05 research IBC ANALYSIS 
for IBCs 
• Motivational incentive 
system with notable rewards 
such as the Pink Cadillac 
• Prospective IBCs in 
Millennial women looking for 
work 
• Redefine perceptions of 
Mary Kay parties and IBCs 
opportunities strengths 
• Customer discomfort at the 
prospect of being pressured 
to purchase in a direct sales 
situation 
• Most IBCs older than target 
market population 
• Negative public perception 
of direct selling 
• Online marketplaces 
and businesses that use 
extensive social media 
promotion and loyalty 
programs. 
weaknesses threats 
strengths • Nationwide brand recognition 
• Dedicated network of brand 
champions in IBC force 
• Industry-leading standard of 
product quality 
• Corporate social responsibility 
through the Mary Kay 
Foundation 
weaknesses • Target market does not identify 
with Mary Kay’s brand and 
history 
• The Mary Kay brand is 
perceived as one for an older 
demographic 
• Online and digital presence of 
IBCs is lacking 
• The ‘Makeup Party’ model is 
outdated and unrelatable 
opportunities • Communication force of 
nationwide IBCs and their 
respective network of 
customers 
• Digital promotions via social 
media and mobile applications 
• Cosmetic trends towards 
organic/ environmentally 
friendly products 
• Rise of the eCommerce market 
threats • Millennial women are using less 
makeup on a daily basis 
• Shifting landscape towards 
online and digital medias 
• Consumer brand loyalty to 
existing brands 
BRAND ANALYSIS
Mary Kay’s major competitors are skin care lines as represented by Olay and their Fresh Effects line, in-store shopping experiences as represented 
research 06 
COMPETITIVE ANALYSIS 
by Sephora, low-cost cosemetic brands as represented by CoverGirl, and direct selling beauty companies as represented by Avon. 
“Your Best Beautiful” 
and 
“Your No Filter Life” 
Olay offers a range of skincare 
products for everything from 
dry skin, to anti-aging, to sun 
protection. Olay has also 
recently started marketing to 
the 18 - 25 demographic with 
its Fresh Effects products and 
#nofilter campaign. These 
products offer basic and easy 
skin care and foundation 
options that promise to keep 
women looking young and fresh 
despite their busy, hectic lives 
and are a direct competitor to 
the Botanical Effects line. 
“The Beauty Authority” 
Sephora stocks a range of 
high-end beauty, skincare, 
and hair products. They offer a 
comfortable in-store experience 
with highly trained staff who can 
make recommendations and 
give makeovers. Shoppers are 
able to try samples, but hygiene 
is often an issue. Sephora also 
has a loyalty program that works 
online and in store with special 
promotions for holidays, client 
birthdays, and company events. 
“The Company for 
Women” 
Avon has existed as a direct 
selling makeup company 
for over 100 years, though 
currently they have expanded 
their product lines into fashion 
and housewares. Avon has 
engaged in specific targeted 
marketing and advertising 
for decades using celebrity 
spokespeople, implementing 
memorable slogans, and using 
product placement in other 
media. Their business model 
closely resembles Mary Kay’s. 
“Easy, Breezy, 
Beautiful. Covergirl.” 
Covergirl has engaged in 
extensive print, television, 
and online advertising that 
features big-name celebrities 
and successfully engages our 
intended target market. Most 
recently, its GirlsCan campaign, 
which focuses on female 
empowerment and self esteem, 
has received very positive 
feedback. The most appealing 
attribute of Covergirl is that their 
makeup line is extensive, while 
remaining affordable, low-key, 
and easily accessible in stores.
RESEARCH INSIGHTS 
Through our quantitative survey and several focus groups, 
we conclude that the target market regards Mary Kay as “old 
fashioned”, “inconvenient”, and “something my mom would 
use”. However, extensive sample testing showed that our 
To the 18-25 year old, the Mary Kay brand 
is outdated but of high quality. 
target market finds the quality of Mary Kay products to be superior. Based upon product quality, 94% of 
participants would purchase the brand again. 
Millennials strongly identify with brands that demonstrate 
a natural and organic use of makeup and beauty products. 
Recent marketing efforts by Dove and Olay that feature models 
with un-retouched appearances have been widely applauded 
Quality skin care products are 
an integral part of the personal 
care routine. 
by women. While our survey results show that 76% of Millennials applied makeup 5+ days a week, 
further in-store observations and focus group data suggest that today’s fast-paced young adults opt for 
a simpler, more natural everyday makeup routine. 
07 insights 
Through our quantitative survey and several focus groups, we conclude that 
the target market regards Mary Kay as “old fashioned”, “inconvenient”, and 
“something my mom would use”. However, extensive sample testing showed that 
our target market finds the quality of Mary Kay products to be superior. Based 
upon product quality, 94% of participants would purchase the brand again. 
The preference for a more natural look in 
advertising and cosmetics.
RESEARCH INSIGHTS 
Failure to integrate digitally with 
social media means that IBCs 
cannot connect with key Millenial 
influencers. 
introdinuscitgiohnts 0082 
As of July 2013, the average age of an IBC was 43 years old. It is increasingly difficult for older 
generations to adapt to rapidly changing technology, especially social media 
outlets. However, this is where our target market spends much of their time. The 
average 18-25 woman uses multiple internet connected devices simultaneously 
and spends 6.75 hours a month on Facebook. 
Likewise, the rise of social and cultural influencers on social media means 
that many Millennials are making purchase decisions based on feedback 
they receive online. Therefore, IBCs who are not knowledgeable in the usage 
of Facebook, Twitter, Instagram, and other social media outlets will be at a 
disadvantage. 
The Mary Kay house party has long served as the foundation of the company’s 
sales and in building IBC/customer relationships. However focus group 
participants reported that they had little interest in attending a makeup 
house party because it seems outdated. Furthermore, our survey, found 
only 17% of respondents would consider participating in a makeup house 
party. However, our survey also showed that 44% of participants would be 
comfortable learning makeup tips in a group setting, 42% of women said 
they would love to have a “spa day” with friends, and 36% would be open to 
receiving advice from an instructor. This shows that Millennials enjoy house party activities, but do not 
necessarily want to attend an event titled “house party.” 
Millennials like the concept of 
a House Party, but not the 
phrase “House Party”.
09 the big idea 
THE BIG IDEA 
naturally BOLD 
Perception 
naturallyBOLD changes and updates the overall perception of Mary 
Kay within our target market by creating a movement around beauty 
that considers all aspects of a woman from inside and out. 
Positioning 
naturallyBOLD positions Mary Kay as a force to be reckoned with in 
the digital, online, and social media arena. We aim to receive 250,000 
App downloads in the 1st week, and 750,000 naturallyBOLD contest 
participants from our target market, reach 1.5 million YouTube 
followers, increase Twitter followers by 120,000, increase Facebook 
Fan Page likes by 50%, and reach 75,000 followers on Instagram. 
Purchasing 
naturallyBOLD increases Mary Kay product consideration and 
consequently also increases total sales within the female 18-25 
target market by 10% average in annual sales revenue growth, and 
increase Mary Kay’s online cosmetic market share by 2%. 
campaign 
objectives
CREATIVE BRIEF 
the big idea 10 
why naturallyBOLD? 
naturallyBOLD describes a different kind of beauty than is typically lauded in fashion magazines and beauty industry advertisements. 
NaturallyBOLD beauty comes from within and radiates outward, and can be enhanced with a touch of makeup. naturallyBOLD makes women 
feel valued, not just for their looks but for who they are, and that is a core prinicple of the Mary Kay company, as well. 
naturallyBOLD also describes the Mary Kay products we are positioning toward the target market. Millennials favor makeup with natural 
pigments, products with natural ingredients, and brands that fit naturally into their lives. Mary Kay provides this experience through its 
Botanicals line, which we showcase as completely free of fragrance and dyes, and packaged in recycled material. Once our target Market 
trusts Mary Kay with natural skincare, we introduce them to the At Play line of makeup. This line allows women the flexibility of affordable 
products and the freedom to experiment with natural colors during the day and splashes of color for a special occasion. At Play is also an 
excellent way to introduce young women to the larger Mary Kay brand. 
Project Pink Frame 
As part of our naturallyBOLD campaign, we will unveil an initiative called Project Pink Frame. The pink frame is a common, unifying 
factor thoughout the campagin. It serves as a symbol that highlights both the universal physical beauty of women around the world, and 
the intangible achievements and personalities unique to every female. 
Project Pink Frame will increase awareness and consideration for the Mary Kay brand and product by utilizing the concept of ghost 
marketing which initially refrains from including company branding in any marketing or advertising efforts for the beginning portion of 
the campaign. The intention is to create an aura of mystique and generate buzz. In doing so, Project Pink Frame reaches beyond the 
preconceived notions of our target market, and can rebuild positive perceptions of Mary Kay. 
Our ghosting campaign is twofold – it consists of a live in-person aspect, where users can pose and physically interact with life-size 
pink picture frames. It also contains a series of print, online, mobile, and social media based ads that feature diverse women of all shapes, 
sizes, and ethnicities posing inside pink picture frames. These models will not be Photoshopped. Instead, they will focus on how women 
are beautiful and bold in their natural state, and do not need alteration to prove how good Mary Kay products make them look and feel.
project pink frame february - march 
11 the campaign 
PHASE ONE 
ghosting 
The ghosting portion of our campaign - Project Pink Frame, kicks 
off in February. It includes erecting large 4’ x 6’ pink picture frames 
in major foot-trafficked areas of large cities where members of our 
target market reside in great numbers - New York City, Boston, Miami, 
Dallas, Chicago, Denver, Las Vegas, and Los Angeles. There will be no 
Mary Kay branding on these frames, but they will include the hashtag 
#naturallyBOLD so that people can pose, upload their images to social 
media, and build buzz. 
In addition to life-size pink frames, pink frame decals are placed on 
mirrors in women’s public restrooms in these eight cities. These mirror 
frames serve as a reminder to the women who use them on a daily basis 
to alter their appearance that they are beautiful and naturallyBOLD no 
matter where they are or what they look like. The frames will also contain 
mention of projectpinkframe.com and encourage women to visit the 
website and interact with Project Pink Frame digitally. 
The initial homepage of projectpinkframe.com includes a video describing the 
empowering themes and ideas behind the project, a countdown to “the big reveal,” 
and a link to a map that specifies the geographic locations of all the pink frames.
print ads 
Print ads for Project Pink Frame are placed in several glossy magazines commonly read among our target market, such as Elle and 
Seventeen, for the month of February. These ads feature women holding pink frames around themselves, and explain what makes them 
naturallyBOLD while encouraging readers to go to projectpinkframe.com to learn more about the initiative. 
internal campaign 
Also in February, Mary Kay begins an 
internal IBC social media training program 
which further integrates social media outreach 
into the direct selling model. IBCs are given 
their own Facebook fan pages to manage after 
they complete a series of online video lectures 
about effective social media marketing and 
several multiple-choice tests to benchmark 
their progress throughout. 
Upon completion of the course, the IBC 
will also have unlocked a Social Media Expert 
badge to be displayed on her page. As the 
IBC completes other programs and rises to 
different levels as an IBC, she will receive 
more badges, like Color Expert, or Sales 
Director. 
During this training program, Mary Kay 
also launches a contest that measures the 
general reach and effectiveness of all Mary 
Kay IBC Facebook Fan Pages. The woman 
with the highest score every week will receive 
an iPad to help her continue her online 
marketing strategy. This internal campaign 
and competition will continue through March 
and April, ending on, May 12, Mary Kay Ash’s 
the campaign 12
13 the campaign 
PHASE TWO the naturallyBOLD contest april - july 
the big reveal 
On April 5th, Mary Kay reveals itself 
to be the driving force behind Project 
Pink Frame. More print ads are featured 
in popular glossy magazines, and are 
posted on social media and websites 
frequently visited by our target market. 
such as Buzzfeed and Yelp. The ads, 
along with our initiative’s website, 
projectpinkframe.com, still focus on 
Project Pink Frame, but also contain Mary 
Kay branding so as to reintroduce the 
brand and Mary Kay products back into 
our target market’s consciousness.
the campaign 14 
the contest 
During the month of May, Mary Kay 
announces their naturallyBOLD contest. 
Through July 14, women ages 18 to 25 are 
encouraged to submit pictures of themselves 
posing with the life-size pink frames we erected 
all over the country to various social media 
sites - Facebook, Twitter, and Instagram, along 
with a short description of what makes them 
naturallyBOLD. Three winners will be chosen 
and notified on July 31st. These winners will get 
to participate in the rest of the naturallyBOLD 
campaign as models in the advertising efforts. 
Considering our targeted approach, 
and the demographics that use these social 
media sites most often, we expect that most 
entrants will be between the ages of 18 and 
25. While all women are encouraged to share 
what makes them naturallyBOLD, rules listed 
on projectpinkframe.com will specify that all 
entrants must be between the ages of 18 and 
25. Finalists must provide proof of age. 
Similarly, since one of the main goals of this 
contest is to increase Mary Kay’s social media 
and online presence, entrants must follow Mary 
Kay on the respective social media platform 
on which they submit their entry, they must 
use the #naturallyBOLD hashtag in their entry 
description, and they must tag Mary Kay in the 
description as well. Any entries that fail to do 
this will be eliminated from the competition. 
examples of possible contest entries via social media.
pink out and party august - september PHASE THREE 
15 the campaign 
On August 7th, Mary Kay draws the first part of the naturallyBOLD 
campaign to a close with a Pink Out event in New York City. Held in 
Union Square, the Pink Out event requires attendees to either wear all 
pink, or make a $5 donation for admittance. All donations will be given 
to the Mary Kay Ash Foundation that benefits causes like, like Love is 
Respect and breast cancer research and support. 
The Pink Out event features several out-door naturallyBOLD 
activities, like zip lining, obstacle courses, relay races, and other 
competitions. Pink frames will be situated around the event for photo 
ops. Finally, the winners of the naturallyBOLD contest will be flown out to 
the event and officially announced on stage. 
Also at this time, Mary Kay will release an app and make it live and 
downloadable to all Pink Out attendees and the general public. The 
app, titled Kay at Play, has a game feature - Delivery Dash - that has 
users race against the clock to complete orders of Mary Kay products 
and deliver them to clients all over town. The game will help users to 
learn more about Mary Kay products or locate an IBC who is in close 
proximity. This app release is designed to propel Mary Kay into the 
second part of the NaturallyBOLD campaign which is more product-focused 
than brand-focused. 
internal campaign 
Internally, efforts to promote the 
Mary Kay Experiences (formerly 
“house parties”) will be supported 
with IBC training material so that 
they better understand how to 
market these Experiences to a 
younger generation that is wary 
of salesmanship as manipulative, 
and disengaged with a brand they 
perceive as “old.” Print catalogues 
and marketing suggestions will 
be distributed from the corporate 
offices that teach the IBC how 
Millennials want to be related to, 
talked to, and sold to. Each party is 
specifically designed to fit different 
segments of our target market and 
cater to her needs which perfectly 
complements Mary Kay’s core 
value of making customers and 
women feel valued and important.
the campaign 16 
Our insights revealed that our target demographic enjoys house 
party activities, like receiving personalized instruction and customized 
products, but does not connect with the current language surrounding 
the “house party.” Therefore Mary Kay will introduce three new Mary 
Kay Experiences in September to take the place of the house party. 
The Kay at Play Experience 
This Experience is targeted towards our consumers who like to 
use bold, colorful makeup to express their wild personalities or for a 
fun night on the town. The IBC will mostly focus on color consultations 
during the Experience, and will encourage customers to experiment 
with different colors and looks, primarily from the At Play line. This 
party will also be marketed toward young women who are looking 
to get their makeup done for a special occasion, like the prom or a 
sorority formal. 
The naturallyBOLD Experience 
This Experience targets our consumers who appreciate a healthy 
the mary kay experience 
skin care regimen and includes little to no color cosmetic instruction. 
The IBC focuses on the customer’s skin needs, and skincare concerns 
from sun damage, to products with natural ingredients. She also 
conducts a class teaching young women who may not have much 
experience in this area on how to take care of their skin adequately. 
The Botanical Effects line is the main attraction of this Experience, and 
the only cosmetic makeup instruction is the option for the customer to 
receive a foundation match and sample. 
The Pink Frame Experience 
This Experience is targeted toward consumers who like to balance 
skin care and natural makeup techniques in their daily routine. The 
IBC will primarily focus on highlighting the customer’s best features by 
walking the customer through the proper steps of a simple skin care 
routine, and adding a touch of color from a neutral cosmetic palette. 
A combination skin care and color consultation will take place at this 
Experience, where Botanical Effects and the more neutral colors of 
the At Play line are the main focus. 
An example of the Mary Kay Experience 
advertising on Mary Kay’s website homepage. 
An example of promotional material distributed to 
IBCs about Mary Kay Experiences.
PHASE FOUR naturallyBOLD revisited october - november 
17 the campaign 
October and November 
advertising efforts include our 
naturallyBOLD contest winners 
in our branding efforts. Print and 
online ads, as well as online 
videos are created and released 
which show these naturallyBOLD 
women living out their dreams 
and passions. These efforts will 
seamlessly transform Project 
Pink Frame from the PR stunt it 
was during the ghosting period 
into an achievable lifestyle that 
celebrates women. The video ads 
will cut back and forth between 
the woman’s naturallyBOLD life 
and how she uses Mary Kay 
Botanical Effects and At Play 
products to boost her confidence 
and give her the power to face 
whatever the day might throw her 
way. The print ads will also feature 
both aspects of the woman’s 
day - getting ready using a Mary 
Kay product, and remaining 
naturallyBOLD throughout the 
day. 
In order to promote the new 
Mary Kay Experiences, Mary Kay 
also begins to target major beauty 
influencers on YouTube during 
these months by offering them a 
free Mary Kay Experience of their 
choice and Botanical Effects and 
At Play products to try. In return, 
the influencer is asked to review 
the Mary Kay Experience and 
products on her YouTube video 
blog.
the campaign 18 
naturallyBOLD contest winners 
On October 5, 2015, the first set of print ads, each featuring one 
of our three contest winners, is launched. The ads will consist of 
our contest winner holding the pink frame so they are the center 
of the picture. In the background and surrounding the picture 
frame will be the reason why the contest winner is naturallyBOLD 
based upon her social media submission. The ads will also 
contain the geographic location from which the winner sent her 
#naturallyBOLD contest submission, along with a short description 
of what makes her naturallyBOLD, and her favorite Mary Kay 
Botanical Effects or At Play products. 
On November 2, 2015, a set of video ads featuring our contest 
winners is released which showcase the winners’ goals and 
achievements much like our print ads do. Footage will show how 
the contest winner prepares to achieve her naturallyBOLD goals, 
as well as how she prepares for their day using Mary Kay At Play 
and Botanical Effects products. A voiceover will narrate the ads 
and highlight the importance of how a good skincare and makeup 
regimen can prepare you to confidently take on the day. The video 
ads will specifically be positioned on websites commonly trafficked 
by women ages 18 to 25, like Hulu.
PHASE FIVE naturallyBOLD new year december - january 
19 the campaign 
The final phase of our naturallyBOLD campaign continues brand and 
product consideration into the New Year. This phase takes advantage 
of the holiday spirit and gets people excited about the new Mary Kay 
Experiences while reminding them to stay naturallyBOLD in the new 
year. In celebration of a successful campaign and 2016, Mary Kay 
hosts another Pink Out event, called a Pink Out Experience. These final 
efforts will also be able to be integrated into whatever marketing or 
advertising campaign Mary Kay decides to pursue for 2016. 
invitation to the Pink Out Experience
the campaign 20 
Mary Kay in 2016 
As December approaches, Mary 
Kay takes time to remember and 
thank those who have committed to 
being naturallyBOLD in 2015. Our 
epic Pink Out Experience will be an 
event to remember. 
On December 12, 2015, the Pink 
Out Experience takes place in a 
warehouse decorated to look like a 
house on the inside with all the rooms 
being different shades of pink. The 
event will be a true house party with 
a DJ, dancing, and various activities 
throughout. It further cements the 
repositioning of the Mary Kay house 
party as an Experience. During the 
event, a video of all the memorable 
moments of the naturallyBOLD 
campaign will be premiered and 
made available online. 
On January 3, 2016, a billboard 
featuring all the naturallyBOLD 
contest winners together in one pink 
frame is launched. Also on January 
3, the final installment of Project Pink 
Frame takes place. The life-size pink 
frames will be replaced with large 
chalkboards that invite passer-bys to 
write their naturallyBOLD resolutions 
on them and create a larger sense 
of community dedicated to big, 
naturallyBOLD changes. In order to 
include everyone who has become 
part of the naturallyBOLD family over 
the past year, a digital chalkboard 
becomes available on the Kay at Play 
app and includes the option for users 
to export images of their resolutions 
to their social media profiles.
21 the campaign 
FOR THE FUTURE 
Sample testing and focus group observations suggested that the packaging and 
advertisements for the At Play line of makeup to be geared towards a younger audience 
of pre-teens and teens. Participants also noted that color options in the cosmetic line were 
too flashy and unrealistic for every-day wear, and they especially voiced concern that the 
current logo looks like the America Online logo. One IBC revealed in an in depth interview 
that she only sold neutral colors of the At Play line, if at all. Helix 305 suggests rebranding 
the At Play line by introducing more neutral colors known to be extensively used by our 
target market, and by creating a new logo and packaging that distances itself from other 
known and established companies. 
myers briggs 
A core part of our research focused on psychographics 
of different target markets based on Myers Briggs testing a 
personality traits. We made several valuable conclusions which 
could be used in campaign and IBC recruiting efforts: 
• 65% of Women exhibit the “Feeling” attribute. 
• ENTP Personality types prefer participating in “house 
party” or Experience activities like learning makeup 
tips from a professional, and receiving a one-on-one 
customized makeup lesson. 
• ESTP/ESFP Personality types are most likely to enjoy and 
succeed in an independent direct selling position. 
These insights would be very helpful if and when Mary Kay 
decides to engage in hyper-targeted marketing techniques 
within an integrated marketing campaign. It will allow them to 
reach directly to people based on personality types instead of 
broad demographics. 
Mary Kay’s extremely successful 
College Tour is a great opportunity to 
continue to reach the target market 
with naturallyBOLD and Project Pink 
Frame. By erecting pink frames at 
each college event and encouraging 
participants to pose with them is an 
organic way to tie the naturallyBOLD 
theme into already existing events 
and promotions while generating new 
social media buzz. 
At Play 
college tour 
ESTP: The Showman 
Takes a pragmatic approach 
Enjoys material comfort and 
style 
* Flexible & tolerant 
* Focuses on the present 
* Learns by doing 
* Easily bored 
* Unknowingly insensitive 
ENTP: The Designer 
Quick, alert, and outspoken 
Resourceful in solving chal-lenging 
problems 
* Effective communication 
* Laid back 
* Innovative 
* Easily bored 
* Argumentative 
ESFP: The Entertainer 
Outgoing, friendly, accepting 
Exuberant lovers of life and 
people 
* Works well with others 
* Uses common sense 
* Adaptable 
* Long-term commitments 
* Does not take criticism well 
* Takes things personally
media strategy 22 
MEDIA PLAN 
ProjectPinkFrame.com - $60,000 
The Microsite serves as a landing page that contains pertinent 
information about the #naturallyBOLD campaign. It is a crucial 
component to keeping anonymity during ghosting, but allows for ease 
of changing the site to contain Mary Kay branding later on. The site 
also funnels curious participants to different social media sites and 
real-life events to further our campaign’s reach. 
Mobile - $250,000 
The Kay at Play app enhances both the IBC experience and the Mary 
Kay product lines by turning them into a game and appealing to the 
1.6 million members of our target market who own smartphones and 
tablets and spend approximately 1.47 hours a day playing video 
games and 6+ hours a day using smartphone applications. 
Facebook - $1,000,000 
Using a mix of promoted posts and cost-per-click advertising on 
Facebook, Mary Kay can target key social influencers who will funnel 
even more traffic to ProjectPinkFrame.com and can directly build 
future brand awareness and engagement. In addition, the bulk of 
the IBC training program will take place on Facebook since about 
86% of our target market maintains profiles on the site. By the end of 
the campaign, our comprehensive IBC training program and other 
social media marketing efforts will increase Likes on IBC Facebook 
Fan Pages by 50% and followers on Mary Kay’s Facebook page by 
300,000. 
Twitter - $500,000 
Twitter advertising is used at the kick off of the ghost campaign with a 
promoted trend of #naturallyBOLD which will create initial buzz, and 
drive organic tweets. Further pushing of a series of link driven call to 
action tweets to key influencers such as “have you been #naturallyBOLD 
today?” will also increase brand and product awareness. Mary Kay’s 
increased presence on Twitter will lead to 120,000 more followers by 
the end of the campaign. 
Instagram - $400,000 
Through its extensive reach and use of sponsored images there is 
huge potential in using Instagram as an advertising platform, especially 
since 27% of Instagram users fall into our target market. Because it is 
primarily image-based, Instagram is a great tool to keep the campaign 
extremely interactive throughout the entirety of Project Pink Frame and 
beyond. We expect to increase Mary Kay’s Instagram followers to 
75,000, and to give the company prestige by being one of the first 
organizations to advertise on the platform. 
YouTube - $2,500 
Mary Kay releases several online videos during the campaign, 
including advertisements featuring our contest winners, and the 
naturallyBOLD campaign video. These videos are also posted to Mary 
Kay’s YouTube channel and cross-promoted and featured on other 
Mary Kay spcial media platforms as well. For the ghosting portion of 
the campaign, it is recommended that Mary Kay create and maintain 
a separate Project Pink Frame YouTube channel, the content for which 
can later be added to Mary Kay’s channel. We project we can increase 
followers on YouTube by 1.5 million. 
In addition, Mary Kay uses YouTube to find key Millennial influencers 
who have popular beauty channels to try out and promote the new 
Mary Kay Experiences, which will promote product lines such as At 
Play and Botanical Effects by association. Impressions from these 
influencer’s YouTube Channel are expected to be about 22 million. 
NON TRADITIONAL / DIGITAL 
The digital portion of the Media Plan outlines the creation and usage of organic content, as well as paid content, and 
advertising which falls in line with our target market’s general distrust of traditional advertising methods. 
Sources: Simmons One View, Quantcast, PM Digital, Pew Research Center
23 media strategy 
MEDIA PLAN 
Pinterest- $400,000 
With 20% of all Internet-enabled women active on Pinterest, integrating 
Mary Kay’s social platforms primarily to Pinterest will allow Mary Kay to 
harness the platform’s high conversion rate to sales. Distributing media 
from the contest, actively participating in conversations with followers, 
creating short pin board contests, promoting corporate participation 
through secret boards on Pinterest ultimately grows brand awareness 
and provides higher sales leads 
Hulu - $475,800 
Hulu reaches 5.2% of the U.S., which is 16.38 million unique viewers. Hulu is 
a great platform for Mary Kay’s video ads because the age demographic of 
18-25 watches most of their TV shows online on websites, such as Hulu. Mary 
Kay’s video ads will have the potential to go viral, thus increasing its reach. 
NON TRADITIONAL / DIGITAL 
Pandora - $360,000 
More than 50% of Pandora’s users are female, and more than 30% of 
them are between the ages of 18 and 25. Placing targeted visual Project 
Pink Frame and Mary Kay ads around Pandora’s online music player will 
reach approximately 10,000,000 people, a majority of which are within 
the target Millennial age group. 
Buzzfeed - $92,000 
A rapidly increasing viewership of 130 million unique views in November 
2013 cements Buzzfeed’s status as a critical news source for the 18- 
25 target market. By sponsoring specific, content driven articles within 
Buzzfeed that are easily shared via social media and viewed on mobile 
devices, Mary Kay can identify and connect with the average female 
young adult who is driven by ongoing current issues in real-time. 
Magazines - $1,156,770 
Magazines were carefully chosen based on percent of target market 
readership - InTouch, which has a weekly circulation of 800,000,Elle, 
which has a monthly circulation of 1,128,186, and Seventeen, which 
has a monthly circulation of 2,010,619. Though our campaign mostly 
focuses on non-traditional and digital media, advertising in these types 
of media gives our campaign an extra boost of reach and credibility. 
TRADITIONAL 
Billboards - $566,800 
Not only is being featured on billboards an exciting incentive for our 
contest winner, but they have a huge national reach with over 11 million 
views form both drivers and pedestrians just in the last month of our 
campaign. 
Project Pink Frame - $4,236,120 
Project Pink Frame occurs during the first six months of the campaign 
and ends at the Pink Out event in the beginning of August. This ghost 
marketing campaign is an innovative way to shatter old perceptions 
and allow members of our target market a hands-on self-expressive ex-perience 
with Mary Kay. 15 million people are expected to be exposed 
to the pink frames in all eight cities combined. 
naturallyBOLD Contest - $95,000 
Costs associated with the naturallyBOLD contest include cost of video 
and photo production. Impressions are included in print ad and bill-board 
impressions. 
PR & EVENTS 
Pink Out event - $105,000 
The Pink Out event in Union square is a huge naturallyBOLD event 
composed of many physical and mental challenges, like zip lining 
and obstacle courses. It is expected that with combined social media 
outreach, 15 million people will interact digitally or in person with this 
event. 
Pink Out Experience - $22,000 
The Pink Out Experience celebrates the launch of our new Mary Kay 
“house party” and celebrates all of naturallyBOLD’s success in a 
true house party environment - complete with a DJ and dancing. We 
project 15 million people will interact digitally or in person with this 
event.
media strategy 24 
MEDIA SCHEDULE
Concept Testing Concurrent Testing 
25 evaluation 
Helix305 tested the naturallyBOLD campaign 
themes and ideas by erecting a life-size pink frame in 
a local public area and waiting to observe responses. 
Even in an under-trafficked area, the frame attracted 
eight women in thirty minutes time. We conducted a 
series of in-depth interviews with the 18 - 25 year-old 
women who posed with the frame, as well as other 
women who had not been previously exposed to the 
campaign ideas. Responses (demonstrated left) were 
overwhelmingly positive and reinforced or campaign 
strategy of creating positive perception and increasing 
brand and product consideration. 
“I would definitely pose 
in front of the pink frame 
again! It’s a novel idea that 
could create a fun memory 
with me and my girlfriends.” 
“Make-up is just another 
fun way to express 
yourself, and highlight the 
things that make you, you. 
naturallyBOLD does a great 
job expressing that.” 
“This is really relatable. I 
especially like the fact that 
it includes regular women in 
the advertising.” 
“I always thought of Mary 
Kay as solely for older 
women because I’ve heard 
my aunts talking about it 
a lot, but I’ve never heard 
about it from [members 
of] our generation. This is 
definitely an interesting way 
to bring an “older” company 
to the attention of a younger 
generation.” 
Objective: Perception 
To ensure that our campaign is well-received by 
our target market, Helix305 will conduct concurrent 
benchmark testing and evaluations quarterly during 
the campaign. Concurrent benchmark testing will 
include targeted email and social media surveys 
every three months. The surveys will include 
questions about perception of the Mary Kay brand. 
Objective: Positioning 
In order to benchmark position of the Mary Kay 
brand in relation to product recall and compared to 
Mary Kay competitors, extensive tracking of social 
media traffic, followers, and likes will ensure that we 
are on target for total increase in social media traffic 
by the end of the campaign. Click through rate, 
interaction with rich display media, and number of 
app downloads will also be tracked. 
Objective: Purchasing 
Evaluation of consumer purchasing habits will in-clude 
monitoring quarterly growth of category sales, 
especially in the Botanical Effects and At Play lines, 
analyzing market share, IBC recruitment of women 
within our target market.
Helix305 
is a New 
York based 
advertising and 
public relations 
firm. Our team 
creates innovative and 
creative results-oriented 
campaigns that connect 
with the intended target 
market in a meaningful 
and memorable 
way. 
credits 26 
special thanks 
Amanda Bentley 
Jenna Braben 
Amy Butenhof 
Audrey Collins 
Kelly Corcoran 
Meghan D’Amico 
Cristina DiCocco 
Sarah El-Sayed 
Amanda Filchock 
Erica Forthman 
Ashley Guckert 
Julia Hahn 
Holly Haynes 
Neha Illiparambil 
Priyanka Jaisanghani 
Christina Locurto 
Jordyn Mayerhofer 
Ashley Mungiguerra 
Lena Nash 
Frankie Occino 
Manpreet Singh 
Kendra Sciortino 
Julie Villumsen 
Thuraia White 
Taylor Wilson 
The Plant Department 
Volik Belikow 
Zach Caputo 
Joe Champey 
Leland Chen 
Diana DiCocco 
Zach Jaffe 
Lauren Mansley 
Jen McPhail 
Alex Pirrone 
The Team 
advisors 
Rick T. Wilson Linda Evans

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Millennial Women and Mary Kay: Redefining Beauty for a New Generation

  • 2. 01 introduction table of contents Women ages 18 to 25 are very busy balancing higher education classes, new careers, and family life. It is no wonder that beauty often takes a back seat, especially when it feels as if the women in makeup advertisements do not truly reflect real life. This is what Helix305 discovered when conducting research on our target market and Mary Kay. Members of the target market also shared that their perception of Mary Kay is dated, “for women like my mom,” and that they wanted to avoid high pressure direct-sales situations. Furthermore, Millennials are increasingly wary of traditional advertising and branding efforts – they are much more likely to trust word of mouth, their peers, and friends before they will trust a large company trying to sell their product. Therefore, the brands that Millennials do trust and use are extremely important to their identity and their everyday lives. These brands have a larger social impact and are not just about pushing product and making profit. INTRODUCTION executive summary. . pg.1 the situation. . pg.2 target market. . pg.3 RESEARCH research methods. . pg.4 swot. . pg.5 competitive analysis. . pg.6 INSIGHTS. . pg.7 THE BIG IDEA . pg.9 THE CAMPAIGN phase one. . pg.11 phase two. . pg.13 phase three. . pg.15 phase four. . pg.17 phase five. . pg.19 for the future . pg.21 MEDIA STRATEGY media plan. . pg.22 media schedule. . pg.24 EVALUATION. . pg.25 CREDITS. . pg.26 executive summary Helix305 has created a campaign that takes a closer look and starts a larger conversation about traditional beauty ideals and female empowerment with Mary Kay at the center. Through the use of ghost marketing, and initiatives such as Project Pink Frame, and NaturallyBOLD, Mary Kay can effectively shatter old perceptions and reposition its brand. Our campaign relies heavily on positioning in areas where our target market makes up the bulk of users and consumers, like online and on social media websites. We also ensured that current customers and IBCs remain a treasured part of the Mary Kay customer base by creating a place for them in this targeted marketing and advertising campaign, as well. The endeavors of our campaign will push both of our target markets to emotionally connect with the brand and physically connect with the product.
  • 3. introduction 02 THE SITUATION analyzing the situation • Mary Kay has more than 500,000 IBC’s in the U.S. averaging 43 years in age and through direct sales, competes in one of the most competitive industries. • The beauty/personal care market in the U.S. had 63.1 billion in sales in 2012 and is highly segmented. • Mary Kay’s brand ranks 6th in the skincare category, 9th in the color category and 12th in the fragrance category. • Brand’s like Mary Kay look to maintain market share by developing new markets through targeting females 18- 25 who will continue to be consumers in the industry for years to come. • Female 18-25 Gen Y Millennials prefer traditional beauty retailers, like Walgreens, Target, and Sephora. Eighty percent of cosmetic purchases occur in store-based retailers. the task Helix305 has created an advertising campaign based around raising awareness and product consideration for the Mary Kay brand with women 18-25 years old in the United States through its At Play, Botanical Effects, Clear Proof, and Mary Kay product lines. In addition, our campaign attracts new Independent Beauty Consultants for the company that fall within the target age group.
  • 4. 03 introduction primary target market: Women 18-25 and potential IBCs • Earn less than $25,000 a year • Have an active, fast-paced lifestyle • Are at a crossroads between professional, educational, and familial milestones • Simultaneously connected to the Internet through a range of location-enabled mobile devices • Extensive use of technology and social media to gain peer insights when making purchasing decisions • Use minimal makeup for a natural look every day • Place emphasis on skincare as well as the quality of products used • Prefer brands that support important charities and causes secondary target market: Current customer base and existing IBCs It is crucial that our campaign does not alienate Mary Kay’s current customer and IBC. Therefore, our campaign appeals to a wide range of women including current Mary Kay patrons and supporters, while still considering our primary target market first. Lucy age 18 The Newcomer Lucy has just graduated high school. Though she is anxious to leave behind her small town, her family, and friends, she is also excited to start the next chapter of her life at college. She has not decided on a major yet, so it’s essential that her studies allow her to think outside the box and dip her toes in a little bit of everything. How is Lucy naturallyBOLD? She is embracing a change, leaving the ones she trusts most behind, ready to begin her journey. Sofia age 21 The College Student Sofia is about to graduate college. She has decided to move to the city after her studies are complete and pursue her passion for dancing as a career. As a creative type, Sofia likes to have fun with her makeup and let her energetic personality shine. She especially knows the importance of highlighting her best features in performance so that every emotion clearly translates to the audience. How is Sofia naturallyBOLD? She isn’t afraid to shine, whether the spotlight is on her or not. Audrey age 23 The Young Professional Jada age 25 The Proud Mom Audrey is just starting her career. At work, she wears neutral colors, and natural makeup, so she may seem like the quiet wallflower type. But Audrey is actually very insightful, and learns a lot by listening. Her hard work is paying off because yesterday, Audrey received a promotion! How is Audrey naturallyBOLD? She is stepping out of her comfort zone and visibly accomplishing her goals. Jada and her husband, Andre, are first time parents, and Jada must now balance her part time job with being a full time mom. She understands that by taking care of her skin and using moisturizer and SPF every day, Jada can put her best foot forward, both as a parent and as a career woman. How is Jada naturallyBOLD? She is great at successfully juggling her job and role of mother without forgetting to take care of her self. TARGET MARKET
  • 5. RESEARCH METHODS research 04 344 quantitative surveys with respondents from all 50 states 4 focus groups 32 brand perception interviews 48 product perception surveys 18 product testers 27 in-store and consumer observations research objectives What are the existing perceptions of Mary Kay? 1. The Mary Kay Brand 2. The Mary Kay Product 3. The Mary Kay direct selling / house party model What are Millennial makeup purchase habits? How do members of our target market prefer to buy makeup? For this type of research we delved into the pros and cons of an IBC vs. an in-store purchase. We also discovered the major consideration factors when one is buying makeup: • quality, price, convenience, and brand name • advice from family, friends and/or professionals What are cosmetic habits and trends for Millennial women? We discovered how members of our target market prefer to use and learn about makeup, whether it be through an in-person makeup lesson, learning through an online tutorial, spending a spa day with friends, or attending a makeup house party. What type of personality is more inclined to buy Mary Kay, or become a Mary Kay IBC? Finally, our research focused on the psychographics and types of people who engaged in our research efforts. These efforts helped us better understand our target market so we could better advertise to the wants and needs of those people who would be most open to buying Mary Kay products or representing the company.
  • 6. SWOT ANALYSIS • National corporate support 05 research IBC ANALYSIS for IBCs • Motivational incentive system with notable rewards such as the Pink Cadillac • Prospective IBCs in Millennial women looking for work • Redefine perceptions of Mary Kay parties and IBCs opportunities strengths • Customer discomfort at the prospect of being pressured to purchase in a direct sales situation • Most IBCs older than target market population • Negative public perception of direct selling • Online marketplaces and businesses that use extensive social media promotion and loyalty programs. weaknesses threats strengths • Nationwide brand recognition • Dedicated network of brand champions in IBC force • Industry-leading standard of product quality • Corporate social responsibility through the Mary Kay Foundation weaknesses • Target market does not identify with Mary Kay’s brand and history • The Mary Kay brand is perceived as one for an older demographic • Online and digital presence of IBCs is lacking • The ‘Makeup Party’ model is outdated and unrelatable opportunities • Communication force of nationwide IBCs and their respective network of customers • Digital promotions via social media and mobile applications • Cosmetic trends towards organic/ environmentally friendly products • Rise of the eCommerce market threats • Millennial women are using less makeup on a daily basis • Shifting landscape towards online and digital medias • Consumer brand loyalty to existing brands BRAND ANALYSIS
  • 7. Mary Kay’s major competitors are skin care lines as represented by Olay and their Fresh Effects line, in-store shopping experiences as represented research 06 COMPETITIVE ANALYSIS by Sephora, low-cost cosemetic brands as represented by CoverGirl, and direct selling beauty companies as represented by Avon. “Your Best Beautiful” and “Your No Filter Life” Olay offers a range of skincare products for everything from dry skin, to anti-aging, to sun protection. Olay has also recently started marketing to the 18 - 25 demographic with its Fresh Effects products and #nofilter campaign. These products offer basic and easy skin care and foundation options that promise to keep women looking young and fresh despite their busy, hectic lives and are a direct competitor to the Botanical Effects line. “The Beauty Authority” Sephora stocks a range of high-end beauty, skincare, and hair products. They offer a comfortable in-store experience with highly trained staff who can make recommendations and give makeovers. Shoppers are able to try samples, but hygiene is often an issue. Sephora also has a loyalty program that works online and in store with special promotions for holidays, client birthdays, and company events. “The Company for Women” Avon has existed as a direct selling makeup company for over 100 years, though currently they have expanded their product lines into fashion and housewares. Avon has engaged in specific targeted marketing and advertising for decades using celebrity spokespeople, implementing memorable slogans, and using product placement in other media. Their business model closely resembles Mary Kay’s. “Easy, Breezy, Beautiful. Covergirl.” Covergirl has engaged in extensive print, television, and online advertising that features big-name celebrities and successfully engages our intended target market. Most recently, its GirlsCan campaign, which focuses on female empowerment and self esteem, has received very positive feedback. The most appealing attribute of Covergirl is that their makeup line is extensive, while remaining affordable, low-key, and easily accessible in stores.
  • 8. RESEARCH INSIGHTS Through our quantitative survey and several focus groups, we conclude that the target market regards Mary Kay as “old fashioned”, “inconvenient”, and “something my mom would use”. However, extensive sample testing showed that our To the 18-25 year old, the Mary Kay brand is outdated but of high quality. target market finds the quality of Mary Kay products to be superior. Based upon product quality, 94% of participants would purchase the brand again. Millennials strongly identify with brands that demonstrate a natural and organic use of makeup and beauty products. Recent marketing efforts by Dove and Olay that feature models with un-retouched appearances have been widely applauded Quality skin care products are an integral part of the personal care routine. by women. While our survey results show that 76% of Millennials applied makeup 5+ days a week, further in-store observations and focus group data suggest that today’s fast-paced young adults opt for a simpler, more natural everyday makeup routine. 07 insights Through our quantitative survey and several focus groups, we conclude that the target market regards Mary Kay as “old fashioned”, “inconvenient”, and “something my mom would use”. However, extensive sample testing showed that our target market finds the quality of Mary Kay products to be superior. Based upon product quality, 94% of participants would purchase the brand again. The preference for a more natural look in advertising and cosmetics.
  • 9. RESEARCH INSIGHTS Failure to integrate digitally with social media means that IBCs cannot connect with key Millenial influencers. introdinuscitgiohnts 0082 As of July 2013, the average age of an IBC was 43 years old. It is increasingly difficult for older generations to adapt to rapidly changing technology, especially social media outlets. However, this is where our target market spends much of their time. The average 18-25 woman uses multiple internet connected devices simultaneously and spends 6.75 hours a month on Facebook. Likewise, the rise of social and cultural influencers on social media means that many Millennials are making purchase decisions based on feedback they receive online. Therefore, IBCs who are not knowledgeable in the usage of Facebook, Twitter, Instagram, and other social media outlets will be at a disadvantage. The Mary Kay house party has long served as the foundation of the company’s sales and in building IBC/customer relationships. However focus group participants reported that they had little interest in attending a makeup house party because it seems outdated. Furthermore, our survey, found only 17% of respondents would consider participating in a makeup house party. However, our survey also showed that 44% of participants would be comfortable learning makeup tips in a group setting, 42% of women said they would love to have a “spa day” with friends, and 36% would be open to receiving advice from an instructor. This shows that Millennials enjoy house party activities, but do not necessarily want to attend an event titled “house party.” Millennials like the concept of a House Party, but not the phrase “House Party”.
  • 10. 09 the big idea THE BIG IDEA naturally BOLD Perception naturallyBOLD changes and updates the overall perception of Mary Kay within our target market by creating a movement around beauty that considers all aspects of a woman from inside and out. Positioning naturallyBOLD positions Mary Kay as a force to be reckoned with in the digital, online, and social media arena. We aim to receive 250,000 App downloads in the 1st week, and 750,000 naturallyBOLD contest participants from our target market, reach 1.5 million YouTube followers, increase Twitter followers by 120,000, increase Facebook Fan Page likes by 50%, and reach 75,000 followers on Instagram. Purchasing naturallyBOLD increases Mary Kay product consideration and consequently also increases total sales within the female 18-25 target market by 10% average in annual sales revenue growth, and increase Mary Kay’s online cosmetic market share by 2%. campaign objectives
  • 11. CREATIVE BRIEF the big idea 10 why naturallyBOLD? naturallyBOLD describes a different kind of beauty than is typically lauded in fashion magazines and beauty industry advertisements. NaturallyBOLD beauty comes from within and radiates outward, and can be enhanced with a touch of makeup. naturallyBOLD makes women feel valued, not just for their looks but for who they are, and that is a core prinicple of the Mary Kay company, as well. naturallyBOLD also describes the Mary Kay products we are positioning toward the target market. Millennials favor makeup with natural pigments, products with natural ingredients, and brands that fit naturally into their lives. Mary Kay provides this experience through its Botanicals line, which we showcase as completely free of fragrance and dyes, and packaged in recycled material. Once our target Market trusts Mary Kay with natural skincare, we introduce them to the At Play line of makeup. This line allows women the flexibility of affordable products and the freedom to experiment with natural colors during the day and splashes of color for a special occasion. At Play is also an excellent way to introduce young women to the larger Mary Kay brand. Project Pink Frame As part of our naturallyBOLD campaign, we will unveil an initiative called Project Pink Frame. The pink frame is a common, unifying factor thoughout the campagin. It serves as a symbol that highlights both the universal physical beauty of women around the world, and the intangible achievements and personalities unique to every female. Project Pink Frame will increase awareness and consideration for the Mary Kay brand and product by utilizing the concept of ghost marketing which initially refrains from including company branding in any marketing or advertising efforts for the beginning portion of the campaign. The intention is to create an aura of mystique and generate buzz. In doing so, Project Pink Frame reaches beyond the preconceived notions of our target market, and can rebuild positive perceptions of Mary Kay. Our ghosting campaign is twofold – it consists of a live in-person aspect, where users can pose and physically interact with life-size pink picture frames. It also contains a series of print, online, mobile, and social media based ads that feature diverse women of all shapes, sizes, and ethnicities posing inside pink picture frames. These models will not be Photoshopped. Instead, they will focus on how women are beautiful and bold in their natural state, and do not need alteration to prove how good Mary Kay products make them look and feel.
  • 12. project pink frame february - march 11 the campaign PHASE ONE ghosting The ghosting portion of our campaign - Project Pink Frame, kicks off in February. It includes erecting large 4’ x 6’ pink picture frames in major foot-trafficked areas of large cities where members of our target market reside in great numbers - New York City, Boston, Miami, Dallas, Chicago, Denver, Las Vegas, and Los Angeles. There will be no Mary Kay branding on these frames, but they will include the hashtag #naturallyBOLD so that people can pose, upload their images to social media, and build buzz. In addition to life-size pink frames, pink frame decals are placed on mirrors in women’s public restrooms in these eight cities. These mirror frames serve as a reminder to the women who use them on a daily basis to alter their appearance that they are beautiful and naturallyBOLD no matter where they are or what they look like. The frames will also contain mention of projectpinkframe.com and encourage women to visit the website and interact with Project Pink Frame digitally. The initial homepage of projectpinkframe.com includes a video describing the empowering themes and ideas behind the project, a countdown to “the big reveal,” and a link to a map that specifies the geographic locations of all the pink frames.
  • 13. print ads Print ads for Project Pink Frame are placed in several glossy magazines commonly read among our target market, such as Elle and Seventeen, for the month of February. These ads feature women holding pink frames around themselves, and explain what makes them naturallyBOLD while encouraging readers to go to projectpinkframe.com to learn more about the initiative. internal campaign Also in February, Mary Kay begins an internal IBC social media training program which further integrates social media outreach into the direct selling model. IBCs are given their own Facebook fan pages to manage after they complete a series of online video lectures about effective social media marketing and several multiple-choice tests to benchmark their progress throughout. Upon completion of the course, the IBC will also have unlocked a Social Media Expert badge to be displayed on her page. As the IBC completes other programs and rises to different levels as an IBC, she will receive more badges, like Color Expert, or Sales Director. During this training program, Mary Kay also launches a contest that measures the general reach and effectiveness of all Mary Kay IBC Facebook Fan Pages. The woman with the highest score every week will receive an iPad to help her continue her online marketing strategy. This internal campaign and competition will continue through March and April, ending on, May 12, Mary Kay Ash’s the campaign 12
  • 14. 13 the campaign PHASE TWO the naturallyBOLD contest april - july the big reveal On April 5th, Mary Kay reveals itself to be the driving force behind Project Pink Frame. More print ads are featured in popular glossy magazines, and are posted on social media and websites frequently visited by our target market. such as Buzzfeed and Yelp. The ads, along with our initiative’s website, projectpinkframe.com, still focus on Project Pink Frame, but also contain Mary Kay branding so as to reintroduce the brand and Mary Kay products back into our target market’s consciousness.
  • 15. the campaign 14 the contest During the month of May, Mary Kay announces their naturallyBOLD contest. Through July 14, women ages 18 to 25 are encouraged to submit pictures of themselves posing with the life-size pink frames we erected all over the country to various social media sites - Facebook, Twitter, and Instagram, along with a short description of what makes them naturallyBOLD. Three winners will be chosen and notified on July 31st. These winners will get to participate in the rest of the naturallyBOLD campaign as models in the advertising efforts. Considering our targeted approach, and the demographics that use these social media sites most often, we expect that most entrants will be between the ages of 18 and 25. While all women are encouraged to share what makes them naturallyBOLD, rules listed on projectpinkframe.com will specify that all entrants must be between the ages of 18 and 25. Finalists must provide proof of age. Similarly, since one of the main goals of this contest is to increase Mary Kay’s social media and online presence, entrants must follow Mary Kay on the respective social media platform on which they submit their entry, they must use the #naturallyBOLD hashtag in their entry description, and they must tag Mary Kay in the description as well. Any entries that fail to do this will be eliminated from the competition. examples of possible contest entries via social media.
  • 16. pink out and party august - september PHASE THREE 15 the campaign On August 7th, Mary Kay draws the first part of the naturallyBOLD campaign to a close with a Pink Out event in New York City. Held in Union Square, the Pink Out event requires attendees to either wear all pink, or make a $5 donation for admittance. All donations will be given to the Mary Kay Ash Foundation that benefits causes like, like Love is Respect and breast cancer research and support. The Pink Out event features several out-door naturallyBOLD activities, like zip lining, obstacle courses, relay races, and other competitions. Pink frames will be situated around the event for photo ops. Finally, the winners of the naturallyBOLD contest will be flown out to the event and officially announced on stage. Also at this time, Mary Kay will release an app and make it live and downloadable to all Pink Out attendees and the general public. The app, titled Kay at Play, has a game feature - Delivery Dash - that has users race against the clock to complete orders of Mary Kay products and deliver them to clients all over town. The game will help users to learn more about Mary Kay products or locate an IBC who is in close proximity. This app release is designed to propel Mary Kay into the second part of the NaturallyBOLD campaign which is more product-focused than brand-focused. internal campaign Internally, efforts to promote the Mary Kay Experiences (formerly “house parties”) will be supported with IBC training material so that they better understand how to market these Experiences to a younger generation that is wary of salesmanship as manipulative, and disengaged with a brand they perceive as “old.” Print catalogues and marketing suggestions will be distributed from the corporate offices that teach the IBC how Millennials want to be related to, talked to, and sold to. Each party is specifically designed to fit different segments of our target market and cater to her needs which perfectly complements Mary Kay’s core value of making customers and women feel valued and important.
  • 17. the campaign 16 Our insights revealed that our target demographic enjoys house party activities, like receiving personalized instruction and customized products, but does not connect with the current language surrounding the “house party.” Therefore Mary Kay will introduce three new Mary Kay Experiences in September to take the place of the house party. The Kay at Play Experience This Experience is targeted towards our consumers who like to use bold, colorful makeup to express their wild personalities or for a fun night on the town. The IBC will mostly focus on color consultations during the Experience, and will encourage customers to experiment with different colors and looks, primarily from the At Play line. This party will also be marketed toward young women who are looking to get their makeup done for a special occasion, like the prom or a sorority formal. The naturallyBOLD Experience This Experience targets our consumers who appreciate a healthy the mary kay experience skin care regimen and includes little to no color cosmetic instruction. The IBC focuses on the customer’s skin needs, and skincare concerns from sun damage, to products with natural ingredients. She also conducts a class teaching young women who may not have much experience in this area on how to take care of their skin adequately. The Botanical Effects line is the main attraction of this Experience, and the only cosmetic makeup instruction is the option for the customer to receive a foundation match and sample. The Pink Frame Experience This Experience is targeted toward consumers who like to balance skin care and natural makeup techniques in their daily routine. The IBC will primarily focus on highlighting the customer’s best features by walking the customer through the proper steps of a simple skin care routine, and adding a touch of color from a neutral cosmetic palette. A combination skin care and color consultation will take place at this Experience, where Botanical Effects and the more neutral colors of the At Play line are the main focus. An example of the Mary Kay Experience advertising on Mary Kay’s website homepage. An example of promotional material distributed to IBCs about Mary Kay Experiences.
  • 18. PHASE FOUR naturallyBOLD revisited october - november 17 the campaign October and November advertising efforts include our naturallyBOLD contest winners in our branding efforts. Print and online ads, as well as online videos are created and released which show these naturallyBOLD women living out their dreams and passions. These efforts will seamlessly transform Project Pink Frame from the PR stunt it was during the ghosting period into an achievable lifestyle that celebrates women. The video ads will cut back and forth between the woman’s naturallyBOLD life and how she uses Mary Kay Botanical Effects and At Play products to boost her confidence and give her the power to face whatever the day might throw her way. The print ads will also feature both aspects of the woman’s day - getting ready using a Mary Kay product, and remaining naturallyBOLD throughout the day. In order to promote the new Mary Kay Experiences, Mary Kay also begins to target major beauty influencers on YouTube during these months by offering them a free Mary Kay Experience of their choice and Botanical Effects and At Play products to try. In return, the influencer is asked to review the Mary Kay Experience and products on her YouTube video blog.
  • 19. the campaign 18 naturallyBOLD contest winners On October 5, 2015, the first set of print ads, each featuring one of our three contest winners, is launched. The ads will consist of our contest winner holding the pink frame so they are the center of the picture. In the background and surrounding the picture frame will be the reason why the contest winner is naturallyBOLD based upon her social media submission. The ads will also contain the geographic location from which the winner sent her #naturallyBOLD contest submission, along with a short description of what makes her naturallyBOLD, and her favorite Mary Kay Botanical Effects or At Play products. On November 2, 2015, a set of video ads featuring our contest winners is released which showcase the winners’ goals and achievements much like our print ads do. Footage will show how the contest winner prepares to achieve her naturallyBOLD goals, as well as how she prepares for their day using Mary Kay At Play and Botanical Effects products. A voiceover will narrate the ads and highlight the importance of how a good skincare and makeup regimen can prepare you to confidently take on the day. The video ads will specifically be positioned on websites commonly trafficked by women ages 18 to 25, like Hulu.
  • 20. PHASE FIVE naturallyBOLD new year december - january 19 the campaign The final phase of our naturallyBOLD campaign continues brand and product consideration into the New Year. This phase takes advantage of the holiday spirit and gets people excited about the new Mary Kay Experiences while reminding them to stay naturallyBOLD in the new year. In celebration of a successful campaign and 2016, Mary Kay hosts another Pink Out event, called a Pink Out Experience. These final efforts will also be able to be integrated into whatever marketing or advertising campaign Mary Kay decides to pursue for 2016. invitation to the Pink Out Experience
  • 21. the campaign 20 Mary Kay in 2016 As December approaches, Mary Kay takes time to remember and thank those who have committed to being naturallyBOLD in 2015. Our epic Pink Out Experience will be an event to remember. On December 12, 2015, the Pink Out Experience takes place in a warehouse decorated to look like a house on the inside with all the rooms being different shades of pink. The event will be a true house party with a DJ, dancing, and various activities throughout. It further cements the repositioning of the Mary Kay house party as an Experience. During the event, a video of all the memorable moments of the naturallyBOLD campaign will be premiered and made available online. On January 3, 2016, a billboard featuring all the naturallyBOLD contest winners together in one pink frame is launched. Also on January 3, the final installment of Project Pink Frame takes place. The life-size pink frames will be replaced with large chalkboards that invite passer-bys to write their naturallyBOLD resolutions on them and create a larger sense of community dedicated to big, naturallyBOLD changes. In order to include everyone who has become part of the naturallyBOLD family over the past year, a digital chalkboard becomes available on the Kay at Play app and includes the option for users to export images of their resolutions to their social media profiles.
  • 22. 21 the campaign FOR THE FUTURE Sample testing and focus group observations suggested that the packaging and advertisements for the At Play line of makeup to be geared towards a younger audience of pre-teens and teens. Participants also noted that color options in the cosmetic line were too flashy and unrealistic for every-day wear, and they especially voiced concern that the current logo looks like the America Online logo. One IBC revealed in an in depth interview that she only sold neutral colors of the At Play line, if at all. Helix 305 suggests rebranding the At Play line by introducing more neutral colors known to be extensively used by our target market, and by creating a new logo and packaging that distances itself from other known and established companies. myers briggs A core part of our research focused on psychographics of different target markets based on Myers Briggs testing a personality traits. We made several valuable conclusions which could be used in campaign and IBC recruiting efforts: • 65% of Women exhibit the “Feeling” attribute. • ENTP Personality types prefer participating in “house party” or Experience activities like learning makeup tips from a professional, and receiving a one-on-one customized makeup lesson. • ESTP/ESFP Personality types are most likely to enjoy and succeed in an independent direct selling position. These insights would be very helpful if and when Mary Kay decides to engage in hyper-targeted marketing techniques within an integrated marketing campaign. It will allow them to reach directly to people based on personality types instead of broad demographics. Mary Kay’s extremely successful College Tour is a great opportunity to continue to reach the target market with naturallyBOLD and Project Pink Frame. By erecting pink frames at each college event and encouraging participants to pose with them is an organic way to tie the naturallyBOLD theme into already existing events and promotions while generating new social media buzz. At Play college tour ESTP: The Showman Takes a pragmatic approach Enjoys material comfort and style * Flexible & tolerant * Focuses on the present * Learns by doing * Easily bored * Unknowingly insensitive ENTP: The Designer Quick, alert, and outspoken Resourceful in solving chal-lenging problems * Effective communication * Laid back * Innovative * Easily bored * Argumentative ESFP: The Entertainer Outgoing, friendly, accepting Exuberant lovers of life and people * Works well with others * Uses common sense * Adaptable * Long-term commitments * Does not take criticism well * Takes things personally
  • 23. media strategy 22 MEDIA PLAN ProjectPinkFrame.com - $60,000 The Microsite serves as a landing page that contains pertinent information about the #naturallyBOLD campaign. It is a crucial component to keeping anonymity during ghosting, but allows for ease of changing the site to contain Mary Kay branding later on. The site also funnels curious participants to different social media sites and real-life events to further our campaign’s reach. Mobile - $250,000 The Kay at Play app enhances both the IBC experience and the Mary Kay product lines by turning them into a game and appealing to the 1.6 million members of our target market who own smartphones and tablets and spend approximately 1.47 hours a day playing video games and 6+ hours a day using smartphone applications. Facebook - $1,000,000 Using a mix of promoted posts and cost-per-click advertising on Facebook, Mary Kay can target key social influencers who will funnel even more traffic to ProjectPinkFrame.com and can directly build future brand awareness and engagement. In addition, the bulk of the IBC training program will take place on Facebook since about 86% of our target market maintains profiles on the site. By the end of the campaign, our comprehensive IBC training program and other social media marketing efforts will increase Likes on IBC Facebook Fan Pages by 50% and followers on Mary Kay’s Facebook page by 300,000. Twitter - $500,000 Twitter advertising is used at the kick off of the ghost campaign with a promoted trend of #naturallyBOLD which will create initial buzz, and drive organic tweets. Further pushing of a series of link driven call to action tweets to key influencers such as “have you been #naturallyBOLD today?” will also increase brand and product awareness. Mary Kay’s increased presence on Twitter will lead to 120,000 more followers by the end of the campaign. Instagram - $400,000 Through its extensive reach and use of sponsored images there is huge potential in using Instagram as an advertising platform, especially since 27% of Instagram users fall into our target market. Because it is primarily image-based, Instagram is a great tool to keep the campaign extremely interactive throughout the entirety of Project Pink Frame and beyond. We expect to increase Mary Kay’s Instagram followers to 75,000, and to give the company prestige by being one of the first organizations to advertise on the platform. YouTube - $2,500 Mary Kay releases several online videos during the campaign, including advertisements featuring our contest winners, and the naturallyBOLD campaign video. These videos are also posted to Mary Kay’s YouTube channel and cross-promoted and featured on other Mary Kay spcial media platforms as well. For the ghosting portion of the campaign, it is recommended that Mary Kay create and maintain a separate Project Pink Frame YouTube channel, the content for which can later be added to Mary Kay’s channel. We project we can increase followers on YouTube by 1.5 million. In addition, Mary Kay uses YouTube to find key Millennial influencers who have popular beauty channels to try out and promote the new Mary Kay Experiences, which will promote product lines such as At Play and Botanical Effects by association. Impressions from these influencer’s YouTube Channel are expected to be about 22 million. NON TRADITIONAL / DIGITAL The digital portion of the Media Plan outlines the creation and usage of organic content, as well as paid content, and advertising which falls in line with our target market’s general distrust of traditional advertising methods. Sources: Simmons One View, Quantcast, PM Digital, Pew Research Center
  • 24. 23 media strategy MEDIA PLAN Pinterest- $400,000 With 20% of all Internet-enabled women active on Pinterest, integrating Mary Kay’s social platforms primarily to Pinterest will allow Mary Kay to harness the platform’s high conversion rate to sales. Distributing media from the contest, actively participating in conversations with followers, creating short pin board contests, promoting corporate participation through secret boards on Pinterest ultimately grows brand awareness and provides higher sales leads Hulu - $475,800 Hulu reaches 5.2% of the U.S., which is 16.38 million unique viewers. Hulu is a great platform for Mary Kay’s video ads because the age demographic of 18-25 watches most of their TV shows online on websites, such as Hulu. Mary Kay’s video ads will have the potential to go viral, thus increasing its reach. NON TRADITIONAL / DIGITAL Pandora - $360,000 More than 50% of Pandora’s users are female, and more than 30% of them are between the ages of 18 and 25. Placing targeted visual Project Pink Frame and Mary Kay ads around Pandora’s online music player will reach approximately 10,000,000 people, a majority of which are within the target Millennial age group. Buzzfeed - $92,000 A rapidly increasing viewership of 130 million unique views in November 2013 cements Buzzfeed’s status as a critical news source for the 18- 25 target market. By sponsoring specific, content driven articles within Buzzfeed that are easily shared via social media and viewed on mobile devices, Mary Kay can identify and connect with the average female young adult who is driven by ongoing current issues in real-time. Magazines - $1,156,770 Magazines were carefully chosen based on percent of target market readership - InTouch, which has a weekly circulation of 800,000,Elle, which has a monthly circulation of 1,128,186, and Seventeen, which has a monthly circulation of 2,010,619. Though our campaign mostly focuses on non-traditional and digital media, advertising in these types of media gives our campaign an extra boost of reach and credibility. TRADITIONAL Billboards - $566,800 Not only is being featured on billboards an exciting incentive for our contest winner, but they have a huge national reach with over 11 million views form both drivers and pedestrians just in the last month of our campaign. Project Pink Frame - $4,236,120 Project Pink Frame occurs during the first six months of the campaign and ends at the Pink Out event in the beginning of August. This ghost marketing campaign is an innovative way to shatter old perceptions and allow members of our target market a hands-on self-expressive ex-perience with Mary Kay. 15 million people are expected to be exposed to the pink frames in all eight cities combined. naturallyBOLD Contest - $95,000 Costs associated with the naturallyBOLD contest include cost of video and photo production. Impressions are included in print ad and bill-board impressions. PR & EVENTS Pink Out event - $105,000 The Pink Out event in Union square is a huge naturallyBOLD event composed of many physical and mental challenges, like zip lining and obstacle courses. It is expected that with combined social media outreach, 15 million people will interact digitally or in person with this event. Pink Out Experience - $22,000 The Pink Out Experience celebrates the launch of our new Mary Kay “house party” and celebrates all of naturallyBOLD’s success in a true house party environment - complete with a DJ and dancing. We project 15 million people will interact digitally or in person with this event.
  • 25. media strategy 24 MEDIA SCHEDULE
  • 26. Concept Testing Concurrent Testing 25 evaluation Helix305 tested the naturallyBOLD campaign themes and ideas by erecting a life-size pink frame in a local public area and waiting to observe responses. Even in an under-trafficked area, the frame attracted eight women in thirty minutes time. We conducted a series of in-depth interviews with the 18 - 25 year-old women who posed with the frame, as well as other women who had not been previously exposed to the campaign ideas. Responses (demonstrated left) were overwhelmingly positive and reinforced or campaign strategy of creating positive perception and increasing brand and product consideration. “I would definitely pose in front of the pink frame again! It’s a novel idea that could create a fun memory with me and my girlfriends.” “Make-up is just another fun way to express yourself, and highlight the things that make you, you. naturallyBOLD does a great job expressing that.” “This is really relatable. I especially like the fact that it includes regular women in the advertising.” “I always thought of Mary Kay as solely for older women because I’ve heard my aunts talking about it a lot, but I’ve never heard about it from [members of] our generation. This is definitely an interesting way to bring an “older” company to the attention of a younger generation.” Objective: Perception To ensure that our campaign is well-received by our target market, Helix305 will conduct concurrent benchmark testing and evaluations quarterly during the campaign. Concurrent benchmark testing will include targeted email and social media surveys every three months. The surveys will include questions about perception of the Mary Kay brand. Objective: Positioning In order to benchmark position of the Mary Kay brand in relation to product recall and compared to Mary Kay competitors, extensive tracking of social media traffic, followers, and likes will ensure that we are on target for total increase in social media traffic by the end of the campaign. Click through rate, interaction with rich display media, and number of app downloads will also be tracked. Objective: Purchasing Evaluation of consumer purchasing habits will in-clude monitoring quarterly growth of category sales, especially in the Botanical Effects and At Play lines, analyzing market share, IBC recruitment of women within our target market.
  • 27. Helix305 is a New York based advertising and public relations firm. Our team creates innovative and creative results-oriented campaigns that connect with the intended target market in a meaningful and memorable way. credits 26 special thanks Amanda Bentley Jenna Braben Amy Butenhof Audrey Collins Kelly Corcoran Meghan D’Amico Cristina DiCocco Sarah El-Sayed Amanda Filchock Erica Forthman Ashley Guckert Julia Hahn Holly Haynes Neha Illiparambil Priyanka Jaisanghani Christina Locurto Jordyn Mayerhofer Ashley Mungiguerra Lena Nash Frankie Occino Manpreet Singh Kendra Sciortino Julie Villumsen Thuraia White Taylor Wilson The Plant Department Volik Belikow Zach Caputo Joe Champey Leland Chen Diana DiCocco Zach Jaffe Lauren Mansley Jen McPhail Alex Pirrone The Team advisors Rick T. Wilson Linda Evans