1. Total Quality Management (TQM) Presented By Dr.Mazen Abdel Aziz Maswady PhD Business Administration NAFEES INTERNATIONAL CONSULTING AND TRAINING Email:mazenmaswadey@gmail.com Amman-Jordan 05/30/10

2. WELCOME TO TQM PROGRAM 05/30/10

6. 05/30/10 Quality is a Long Journey, not a Destination

8. WE WANT TO BE PIONEERS IN OFFERING QUALITY PRODUCT OR SERVICE AS PRODUCT OR SERVICE MAKERS 05/30/10 Total Quality Management

16. 05/30/10 (Matrix of Management Functions and Organization Functions) Management Process and its Applications on Quality Organization Functions Management Functions Quality Function Human Resource Function MIS Function Marketing Function Production Function Financing Staffing Coordinating Directing Organizing Planning Management Functions = = = = Planning Organizing Directing Coordinating Staffing Controlling

30. 05/30/10 Quality and Organization Functions Management Process and its Applications on Quality Materials Management MIS Knowledge Finance HR Production Marketing Quality Management

32. General External Environment 05/30/10 Management and Organization Direct Environment Indirect Environment Management Process and its Applications on Quality Task External Environment

33. An Open System and its Subsystems 05/30/10 Input Transformation Process Output Products and Services Environment People Raw materials Information Financial resources Boundary spanning Boundary spanning Production , maintenance, adoption, management Management Process and its Applications on Quality

39. Problem Solving - Roadmap 05/30/10 Problem Identification Analysis & Solution Design Solution Implementation DIAGNOSTIC Activity REMEDIAL Activity

41. QUALITY MANAGEMENT AS A DECISION MAKING PROCESS (DMP): 05/30/10 PROPLEM SOLVING PROCESS (PS) INVOLVING (DMP)

43. QUALITY MANAGEMENT AS A DECISION MAKING PROCESS (DMP): 05/30/10 Quality of our DMP & Effectiveness Planning DMP Orgainzing Staffing Dircting Coordinating Controlling Effctiveness of Overall Performance Dynamic Orgnizational Equilibrium DMP Decision Making Process DMP External Environment External Environment