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Observation Lab
A crash course on creativity
Introduction
● The following slides will present 4 different
  restaurants/stores with some remarks about
  them and some opportunities

● The assignment is incomplete: only 4 stores
  instead of 6 and many questions of the
  reference guide were ignored (mea culpa)
"Hideki Sushi" Restaurant
"Hideki Sushi" (continuation)
● About
  ○ A standard japanese restaurant in São Paulo


● Remarks
  ○ Very simple, very standard
  ○ Food is on average (not bad but could really be
    improved)
  ○ Lacks air-conditioner in some spots, unlike similar
    restaurants
  ○ Lacks a menu or display of dishes
"Hideki Sushi" (continuation)
● Opportunities
  ○ Could create some "killing dishe" (like a special and
    tasty temaki) so it could gain some market
    differentiation from other similar restaurants in town
    by providing a unique (in taste or quality) dishe
"Twin Burger"
"Twin Burger" (continuation)
● About
  ○ A restaurant and snack bar, serving mostly burgers
    and "beirutes" (a sandwich using Syrian bread)


● Remarks
  ○ Strong air-conditioner, comfortable place for sunny
    days
  ○ Many juice options
"Twin Burger" (continuation)
● Opportunities
  ○ Could provide more "high-end" burgers, like the
    "premium" Black Angus burger in some restaurants
"Nellos"
"Nellos" (continuation)
● About
  ○ Nellos is a traditional italian restaurant in São Paulo


● Remarks
  ○ Very focused on the founder's biography (linked to
    cinema), with many pictures and texts hanging
    around
  ○ Many regulars are middle-aged/elderly people (when
    compared to most restaurants)
  ○ Nice ambient temperature
"Nellos" (continuation)
● Opportunities
  ○ Try to appeal more to young people to grab new
    customers
  ○ This can be done through ingenious marketing
    initiatives
"The Gourmet Tea"
"The Gourmet Tea" (continuation)
● About
  ○ The Gourmet Tea is a vegetarian restaurant and tea
    store


● Remarks
  ○ Very broad catalog of tea blends for selling or
    immediate consume
  ○ Very colorful place
  ○ Nice environment temperature
  ○ Include some unusual (but good) dishes, including
    ones that use tea on its composition
  ○ Very restricted space (few tables), and a somewhat
    exclusive ambient ("veggies hipsters only")
"The Gourmet Tea" (continuation)
● Opportunities
  ○ Could extend the dishes to include non-vegetarian
    food. This combined with the tea appeal, could make
    it a very popular restaurant
  ○ Also it could expand to a larger place
Other Thoughts
● A characteristic that is critical to all places is
  the presence (or absence of) a good air
  conditioner

● In the hot days of São Paulo, people tend to
  pick the place based on how cool/cold the
  restaurant will be, so the thermal conditions
  become a great differential

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Observation lab

  • 1. Observation Lab A crash course on creativity
  • 2. Introduction ● The following slides will present 4 different restaurants/stores with some remarks about them and some opportunities ● The assignment is incomplete: only 4 stores instead of 6 and many questions of the reference guide were ignored (mea culpa)
  • 4. "Hideki Sushi" (continuation) ● About ○ A standard japanese restaurant in São Paulo ● Remarks ○ Very simple, very standard ○ Food is on average (not bad but could really be improved) ○ Lacks air-conditioner in some spots, unlike similar restaurants ○ Lacks a menu or display of dishes
  • 5. "Hideki Sushi" (continuation) ● Opportunities ○ Could create some "killing dishe" (like a special and tasty temaki) so it could gain some market differentiation from other similar restaurants in town by providing a unique (in taste or quality) dishe
  • 7. "Twin Burger" (continuation) ● About ○ A restaurant and snack bar, serving mostly burgers and "beirutes" (a sandwich using Syrian bread) ● Remarks ○ Strong air-conditioner, comfortable place for sunny days ○ Many juice options
  • 8. "Twin Burger" (continuation) ● Opportunities ○ Could provide more "high-end" burgers, like the "premium" Black Angus burger in some restaurants
  • 10. "Nellos" (continuation) ● About ○ Nellos is a traditional italian restaurant in São Paulo ● Remarks ○ Very focused on the founder's biography (linked to cinema), with many pictures and texts hanging around ○ Many regulars are middle-aged/elderly people (when compared to most restaurants) ○ Nice ambient temperature
  • 11. "Nellos" (continuation) ● Opportunities ○ Try to appeal more to young people to grab new customers ○ This can be done through ingenious marketing initiatives
  • 13. "The Gourmet Tea" (continuation) ● About ○ The Gourmet Tea is a vegetarian restaurant and tea store ● Remarks ○ Very broad catalog of tea blends for selling or immediate consume ○ Very colorful place ○ Nice environment temperature ○ Include some unusual (but good) dishes, including ones that use tea on its composition ○ Very restricted space (few tables), and a somewhat exclusive ambient ("veggies hipsters only")
  • 14. "The Gourmet Tea" (continuation) ● Opportunities ○ Could extend the dishes to include non-vegetarian food. This combined with the tea appeal, could make it a very popular restaurant ○ Also it could expand to a larger place
  • 15. Other Thoughts ● A characteristic that is critical to all places is the presence (or absence of) a good air conditioner ● In the hot days of São Paulo, people tend to pick the place based on how cool/cold the restaurant will be, so the thermal conditions become a great differential