Cyber Security 101: Training, awareness, strategies for small to medium sized business
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I developed "Cyber Security 101: Training, awareness, strategies for small to medium sized business" for the second annual Small Business Summit on Security, Privacy, and Trust, co-hosted by ADP in New Jersey, October 2013.
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Cyber Security 101: Training, awareness, strategies for small to medium sized business
- 1. Security 101 Training, awareness, and strategies Stephen Cobb, CISSP Senior Security Researcher ESET NA
- 2. The SMB Sweet Spot for the cyber-criminally inclined Enterprises SMB “Sweet Spot” Consumers Assets worth looting Level of protection
- 3. The challenge • Organizations of every type rely on computers to handle information • Everyone today is a computer user • Most have no security training • Lack of security training leads to problems
- 4. How big is the challenge We asked U.S. consumers if they had ever received any computer security training No: 68% Yes: 32% *Savitz Research for ESET, 2012
- 5. 68% is sadly consistent We asked working adults in the U.S. if they had ever received any computer security training No: 68% Yes: 32% *Harris poll for ESET, 2012
- 6. 73% is even worse We asked adults in U.S. who use social media if they had ever received online safety training No: 73% Yes: 27% *Harris poll for ESET, 2012
- 7. Security training is not yet part of our society* • This has serious implications for your business • 93% of American adults say they’ve had no computer security training in the last 12 months • How many of them work for you, or for your clients, suppliers, etc? *Savitz Research for ESET, 2012
- 8. Some problems that lack of security training can cause • Unauthorized access to information • Loss of access to information • Loss of information • Corruption of information • Theft of information
- 9. The implications are non-trivial • Loss of revenue • Loss of business • Fines, lawsuits, headlines • Unbudgeted expenses – Breach costs currently estimated at around $190 per record exposed* – 5,263 records = $1 million hit *Ponemon Institute
- 10. Trojan terminates escrow firm • $1.1 million wired to China and could not be retrieved • Firm was closed by state law, now in receivership, 9 people out of a job • So what’s the best weapon for keeping that kind of Trojan code out of your company’s system?
- 11. A well-trained workforce • Knows not to click on suspicious links in email or social media • Knows to report strange activity (e.g. the two-factor authentication not working) • Knows to scan all incoming files for malware – Email, USB drives
- 12. Does training make a difference? • Yes • A significant percentage of problems can be averted, or their impact minimized, if more employees get better security training and education* *A bunch of different studies in recent years
- 13. Security training or awareness • What’s the difference? • Training makes sure people at different levels of IT engagement have the right knowledge to execute their roles securely • Awareness makes sure all people at all levels know what to look out for
- 14. Not that kind of actor… Do your employees know what motivates bad actors? IMPACTADVANTAGEMONEY CREDENTIALS
- 15. Do you know how the bad guys operate?
- 16. Taken to exploit site Malware server Popular Attack Technique !?**! User clicks a link Gets infected/owned Command & Control
- 19. • RAT has full access to victim PC • And its network connections • Search and exfiltrate files • Access to webcam and audio • Scrape passwords • Execute system functions • Chat with victim
- 24. So how do we move forward?
- 25. The road map: A B C D E F • Assess your assets, risks, resources • Build your policy • Choose your controls • Deploy controls • Educate employees, execs, vendors • Further assess, audit, test A B C D E F F E D C B A Technology
- 26. Assess assets, risks, resources • Assets: digital, physical – If you don’t know what you’ve got you can’t protect it! • Risks – Who or what is the threat? • Resources – In house, hired, partners, vendors, trade groups, associations
- 27. Build your policy • Security begins with policy • Policy begins with C-level buy-in • High-level commitment to protecting the privacy and security of data • Then a set of policies that spell out the protective measures, the controls that will be used
- 28. Choose controls to enforce policies • For example: – Policy: Only authorized employees can access sensitive data – Controls: • Require identification and authentication of all employees via unique user name and password • Limit access through application(s) by requiring authentication • Log all access
- 29. Deploy controls, ensure they work • Put control in place; for example, antivirus (anti-malware, anti-phishing, anti-spam) • Test control – Does it work technically? – Does it “work” with your work? – Can employees work it?
- 30. Educate everyone • Everyone needs to know – What the security policies are – How to comply with them through proper use of controls • Pay attention to any information- sharing relationships – Vendors, partners, even clients • Clearly state consequences of failure to comply
- 31. Who gets trained? • Everyone, but not in the same way, break it down: – All-hands training – IT staff training – Security staff training
- 32. How to deliver training • In person • Online • On paper • In house • Outside contractor • Mix and match • Be creative
- 33. Incentives? • Yes! • To launch programs, push agendas • Prizes do work • But also make security part of every job description and evaluation
- 34. Use your internal organs • Of communication! • Newsletter • Intranet • Bulletin board • Meetings • Company-wide email
- 35. How to do awareness • Make it fun • Make it relevant • Leverage the news • Bear in mind that everyone benefits from greater awareness, at work and at home
- 36. Resources to tap • Industry associations • FS-ISAC, NH-ISAC, others • CompTIA, SBA, BBB • ISSA, ISACA, SANS, (ISC)2 • Local colleges and universities • Securing Our eCity
- 37. Need more motivation? • Security training is the law – HIPAA – Red Flag Identity Theft Prevention – Gramm-Leach-Bliley, Sarbanes-Oxley – FISMA • Or required by industry – PCI Data Security Standard
- 38. Or just plain required • To get that big juicy contract • Many companies now require suppliers to certify that they have security training and awareness programs in place as a condition of doing business
- 39. Further assess, audit, test… • This is a process, not a project • Lay out a plan to assess security on a periodic basis • Stay up-to-date on emerging threats • Stay vigilant around change such as arrivals, departures, functionality A B C D E F F E D C B A
- 40. Backup and archive Firewall and scan: Incoming traffic emails files devices media Encrypt Monitor Filter and monitor outbound Authenticate users The Technology Slide
- 41. Thank you! • stephen.cobb@eset.com • WeLiveSecurity.com • www.eset.com • More info in the lobby